Customer feedback
Dear eBookers.com,
Using your website, I was able to find exactly the flight I wanted: a return trip from London Gatwick to Austin, Texas in March 2005. However, I was unable to use the ebookers website to book the flight.
The reason why I couldn’t make my booking is down to some sloppily coded JavaScript validation. When I entered my year of birth in the format requested (YYYY), I was told that my year of birth was greater than the present year. I though that perhaps the on-screen instructions might have been inaccurate and that the year actually needed to be entered in a two digit format (YY) but this produced a message saying that the year provided must be greater than 1900.
Obviously I don’t want to give false personal information just to bypass some bad JavaScript. That still leaves me with a few options:
1) Turn off JavaScript (thereby running the risk of missing some genuinely useful form validation).
2) Make my booking via telephone (without the benefit of SSL).
3) Go to a different website.
I’m afraid option number three looks the simplest solution right now. Sorry :-(
For your information my browser is Safari 1.2.4 on OS X version 10.3.6.
Might I make the suggestion that any show-stopping form validation on your site be done on the server, rather than the client?
Regards,
Saturday, December 11th, 2004 6:38pm
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