Jeremy Keith

I subscribe to Peter Gasston’s newsletter, The Tech Landscape. It’s good. Peter’s a smart guy with his finger on the pulse of many technologies that are beyond my ken. I recommend subscribing.

But I was very taken aback by what he wrote in issue 202. It was to do with algorithmic recommendation engines.

This week I want to take a little dump on a tweet I read. I’m not going to link to it (I’m not that person), but it basically said something like: “I’m afraid to Google something because I don’t want the algorithm to think I like it, and I’m afraid to click a link because I don’t want the algorithm to show me more like it… what a cage.”

I saw the same tweet. It resonated with me. I had responded with a link to a post I wrote a while back called Get safe. That post made two points:

1. GET requests shouldn’t have side effects. Adding to a dossier on someone’s browsing habits definitely counts as a side effect.
2. It is literally a fundamental principle of the web platform that it should be safe to visit a web page.

But Peter describes ubiquitous surveillance as a feature, not a bug:

It’s observing what someone likes or does, then trying to make recommendations for more things like it—whether that’s books, TV shows, clothes, advertising, or whatever. It works on probability, so it’s going to make better guesses the more it knows you; if you like ten things of type A, then liking one thing of type B shouldn’t be enough to completely change its recommendations. The problem is, we don’t like “the algorithm” if it doesn’t work, and we don’t like it if works too well (“creepy!”). But it’s not sinister, and it’s not a cage.

He would be correct if the balance of power were tipped towards the person actively looking for recommendations. As I said in my earlier post:

Don’t get me wrong: building a profile of someone based on their actions isn’t inherently wrong. If a user taps on “like” or “favourite” or “bookmark”, they are actively telling the server to perform an update (and so those actions should be POST requests). But do you see the difference in where the power lies?

When Peter says “it’s not sinister, and it’s not a cage” that may be true for him, but that is not a shared feeling, as the original tweet demonstrates. I don’t think it’s fair to dismiss someone else’s psychological pain because you don’t think they “get it”. I’m pretty sure everyone “gets” how recommendation engines are supposed to work. That’s not the issue. Trying to provide relevant content isn’t the problem. It’s the unbelievably heavy-handed methods that make it feel like a cage.

Peter uses the metaphor of a record shop:

“The algorithm” is the best way to navigate a world of infinite choice; imagine you went to a record shop (remember them?) which had every recording ever released; how would you find new music? You’d either buy music by bands you know you already liked, or you’d take a pure gamble on something—which most of the time would be a miss. So you’d ask a store worker, and they’d recommend the music they liked—but that’s no guarantee you’d like it. A good worker would ask what type of music you like, and recommend music based on that—you might not like all the recommendations, but there’s more of a chance you’d like some. That’s just what “the algorithm” does.

But that’s not true. You don’t ask “the algorithm” for a recommendation—it foists them on you whether you want them or not. A more apt metaphor would be that you walked by a record shop once and the store worker came out and followed you down the street, into your home, and watched your every move for the rest of your life.

What Peter describes sounds great—a helpful knowledgable software agent that you ask for recommendations. But that’s not what “the algorithm” is. And that’s why it feels like a cage. That’s why it is a cage.

The original tweet was an open, honest, and vulnerable insight into what online recommendation engines feel like. That’s a valuable insight that should be taken on board, not dismissed.

And what a lack of imagination to look at an existing broken system—that doesn’t even provide good recommendations while making people afraid to click on links—and shrug and say that this is the best we can do. If this really is “is the best way to navigate a world of infinite choice” then it’s no wonder that people feel like they need to go on a digital detox and get away from their devices in order to feel normal. It’s like saying that decapitation is the best way of solving headaches.

Imagine living in a surveillance state like East Germany, and saying “Well, how else is the government supposed to make informed decisions without constantly monitoring its citizens?” I think it’s more likely that you’d feel like you’re in a cage.

Apples to oranges? Kind of. But whether it’s surveillance communism or surveillance capitalism, there’s a shared methodology at work. They’re both systems that disempower people for the supposedly greater good of amassing data. Both are built on the false premise that problems can be solved by getting more and more data. If that results in collateral damage to people’s privacy and mental health, well …it’s all for the greater good, right?

It’s fucking bullshit. I don’t want to live in that cage and I don’t want anyone else to have to live in it either. I’m going to do everything I can to tear it down.

I quite enjoy interviewing people. I don’t mean job interviews. I mean, like, talk show interviews. I’ve had a lot of fun over the years moderating panel discussions: @media Ajax in 2007, SxSW in 2008, Mobilism in 2011, the Progressive Web App Dev Summit and EnhanceConf in 2016.

I’ve even got transcripts of some panels I’ve moderated:

• @media 2007 Hot Topics Panel
• Building Portable Social Networks at SxSW 2008,
• @media 2010 Hot Topics Panel,
• Mobilism 2011 Mobile Browser Panel,
• @media 2011 Hot Topics Panel.

I enjoyed each and every one. I also had the pleasure of interviewing the speakers at every Responsive Day Out. Hosting events like that is a blast, but what with The Situation and all, there hasn’t been much opportunity for hosting conferences.

Well, I’m going to be hosting an event next month: UX Fest. It’s this year’s online version of UX London.

An online celebration of digital design, taking place throughout June 2021.

I am simultaneously excited and nervous. I’m excited because I’ll have the chance to interview a whole bunch of really smart people. I’m nervous because it’s all happening online and that might feel quite different to an in-person discussion.

But I have an advantage. While the interviews will be live, the preceding talks will be pre-recorded. That means I have to time watch and rewatch each talk, spot connections between them, and think about thought-provoking questions for each speaker.

So that’s what I’m doing between now and the beginning of June. If you’d like to bear witness to the final results, I encourage you to get a ticket for UX Fest. You can come to the three-day conference in the first week of June, or you can get a ticket for the festival spread out over the following three Thursdays in June, or you can get a combo ticket for both and save some money.

There’s an inclusion programme for the conference and festival days:

Anyone from an underrepresented group is invited to apply. We especially invite and welcome Black, indigenous & people of colour, LGBTQIA+ people and people with disabilities.

Here’s the application form.

There’ll also be a whole bunch of hands-on masterclasses throughout June that you can book individually. I won’t be hosting those though. I’ll have plenty to keep me occupied hosting the conference and the festival.

I hope you’ll join me along with Krystal Higgins, David Dylan Thomas, Catt Small, Scott Kubie, Temi Adeniyi, Teresa Torres, Tobias Ahlin and many more wonderful speakers—it’s going to fun!

A little while back, I wrote about how much I like the job description of a design engineer. I still have issues with the “engineer” part, but overall it’s a great way to describe a front-end developer who works on the front of the front end: the outputs that end users interact with: HTML, CSS, and JavaScript. If it’s delivered in a web browser, then it’s design engineering.

Perhaps you also prefer the front of the front end to the back of the front end. Perhaps you also like to spend your time thinking about resilience, performance, and accessibility rather than build pipelines and frameworks. Perhaps you’d like to work with like-minded people.

Clearleft is hiring a midweight design engineer. Perhaps it’s you.

If you’d like to use your development talents in the service of good design, you should apply. And remember, you’d be working for yourself: Clearleft is an employee-owned agency.

You don’t have to be based in Brighton. You can work remotely, although we’re expecting that a monthly face-to-face gathering will become the norm after The Situation ends. So if you’re based somewhere like London, that would work out nicely. That said, if you’re based somewhere like London, this might also be the ideal opportunity to make a move to the seaside.

You do have to be eligible to work in the UK. Alas, that pool has shrunk somewhat. Thanks, Brexit.

Perhaps you think you’re not qualified. Apply anyway. You’ve got nothing to lose.

Perhaps this role isn’t for you, but you know someone who might fit the bill. Please tell them. Spread the word.

We’d especially love to hear from people under-represented in design and technology.

Come and work with us.

The Clearleft podcast is currently between seasons, but that’s not going to stop me from yapping on in audio files at any opportunity.

By the way, if you missed any of season two of the Clearleft podcast, be sure to check it out—there’s some good stuff in there.

I’ve been continuing my audio narration of Jay Hoffman’s excellent Web History series over on CSS tricks. We’re eight chapters in already! That’s a good few hours of audio—each chapter is over half an hour long.

The latest chapter was a joy to narrate. It’s all about the history of CSS so I remember many of the events that are mentioned, like when Tantek saved the web by implenting doctype switching (seriously, I honestly believe that if that hadn’t happened, CSS wouldn’t have “won”). Eric is in there. And Molly. And Elika. And Chris. And Dave.

Here’s the audio file if you want to have a listen. Or you can subscribe to the RSS feed in your podcast-playing app of choice.

If you’re not completely sick of hearing my voice, you can also listen to the latest episode of the Object Oriented UX podcast with Sophia V. Prater. Our chat starts about eleven minutes into the episode and goes on for a good hour.

It was nice to be on the other side of the microphone, so to speak. The topic was Resilient Web Design but the conversation went in all sorts of directions.

I do enjoy a good natter. If you’ve got a podcast and you fancy having a chat, let me know.