Archive: November 17th, 2004

Client communication

There’s a great interview with John Allsopp over at the Web Standards Group. John is the author of one of my all-time favourite articles over at A List Apart: Dao of Web Design.

The interview contains some great nuggets of information about line heights, image replacement techniques and font-sizes. My favourite is this pearl of wisdom about interacting with clients:

"Your job, amongst other things, is to point out to your client, in the nicest possible way, when they are being moronic. You can put it more nicely than that of course."

Indeed. I wonder if he has any stories he’d like to submit to Clientopia. I have the feeling that Paul Scrivens also has some client issues to deal with.

Help is at hand thanks to a communications course in punctuation substitution.