Journal

2421 sparkline

Saturday, November 18th, 2017

Hooked and booked

At Booking.com, they do a lot of A/B testing.

At Booking.com, they’ve got a lot of dark patterns.

I think there might be a connection.

A/B testing is a great way of finding out what happens when you introduce a change. But it can’t tell you why.

The problem is that, in a data-driven environment, decisions ultimately come down to whether something works or not. But just because something works, doesn’t mean it’s a good thing.

If I were trying to convince you to buy a product, or use a service, one way I could accomplish that would be to literally put a gun to your head. It would work. Except it’s not exactly a good solution, is it? But if we were to judge by the numbers (100% of people threatened with a gun did what we wanted), it would appear to be the right solution.

When speaking about A/B testing at Booking.com, Stuart Frisby emphasised why it’s so central to their way of working:

One of the core principles of our organisation is that we want to be very customer-focused. And A/B testing is really a way for us to institutionalise that customer focus.

I’m not so sure. I think A/B testing is a way to institutionalise a focus on business goals—increasing sales, growth, conversion, and all of that. Now, ideally, those goals would align completely with the customer’s goals; happy customers should mean more sales …but more sales doesn’t necessarily mean happy customers. Using business metrics (sales, growth, conversion) as a proxy for customer satisfaction might not always work …and is clearly not the case with many of these kinds of sites. Whatever the company values might say, a company’s true focus is on whatever they’re measuring as success criteria. If that’s customer satisfaction, then the company is indeed customer-focused. But if the measurements are entirely about what works for sales and conversions, then that’s the real focus of the company.

I’m not saying A/B testing is bad—far from it! (although it can sometimes be taken to the extreme). I feel it’s best wielded in combination with usability testing with real users—seeing their faces, feeling their frustration, sharing their joy.

In short, I think that A/B testing needs to be counterbalanced. There should be some kind of mechanism for getting the answer to “why?” whenever A/B testing provides to the answer to “what?” In-person testing could be one way of providing that balance. Or it could be somebody’s job to always ask “why?” and determine if a solution is qualitatively—and not just quantitatively—good. (And if you look around at your company and don’t see anyone doing that, maybe that’s a role for you.)

If there really is a connection between having a data-driven culture of A/B testing, and a product that’s filled with dark patterns, then the disturbing conclusion is that dark patterns work …at least in the short term.

Friday, November 17th, 2017

Brighton conferences

I’ve been to four conferences in two weeks. I wasn’t speaking at any of them so I was able to relax and enjoy the talks.

There was UX Brighton on November 3rd, featuring a terrific opening keynote from Boxman.

James Box speaking at UX Brighton 2017

One week later, I was in the Duke of York’s cinema for FFConf along with all the other Clearleft frontend devs—it’s always a thought-provoking day out.

FFConf 2017 Day 2

Yesterday, I went to Meaning in the daytime, and Bytes in the evening.

It was amazing to get to see @ambrwlsn90 speak at #bytesconf tonight. She is a brilliant speaker! 🙌🏻

Every one of those events was in Brighton. That’s pretty good going for a town this size …and that’s not even counting the regular events like Async, Codebar, and Ladies That UX.

Wednesday, November 15th, 2017

What is a Progressive Web App?

It seems like any new field goes through an inevitable growth spurt that involves “defining the damn thing.” For the first few years of the IA Summit, every second presentation seemed to be about defining what Information Architecture actually is. See also: UX. See also: Content Strategy.

Now it seems to be happening with Progressive Web Apps …which is odd, considering the damn thing is defined damn well.

I’ve written before about the naming of Progressive Web Apps. On the whole, I think it’s a pretty good term, especially if you’re trying to convince the marketing team.

Regardless of the specifics of the name, what I like about Progressive Web Apps is that they have a clear definition. It reminds me of Responsive Web Design. Whatever you think of that name, it comes with a clear list of requirements:

  1. A fluid layout,
  2. Fluid images, and
  3. Media queries.

Likewise, Progressive Web Apps consist of:

  1. HTTPS,
  2. A service worker, and
  3. A Web App Manifest.

There’s more you can do in addition to that (just as there’s plenty more you can do on a responsive site), but the core definition is nice and clear.

Except, for some reason, that clarity is being lost.

Here’s a post by Ben Halpern called What the heck is a “Progressive Web App”? Seriously.

I have a really hard time describing what a progressive web app actually is.

He points to Google’s intro to Progressive Web Apps:

Progressive Web Apps are user experiences that have the reach of the web, and are:

  • Reliable - Load instantly and never show the downasaur, even in uncertain network conditions.
  • Fast - Respond quickly to user interactions with silky smooth animations and no janky scrolling.
  • Engaging - Feel like a natural app on the device, with an immersive user experience.

Those are great descriptions of the benefits of Progressive Web Apps. Perfect material for convincing your clients or your boss. But that appears on developers.google.com …surely it would be more beneficial for that audience to know the technologies that comprise Progressive Web Apps?

Ben Halpern again:

Google’s continued use of the term “quality” in describing things leaves me with a ton of confusion. It really seems like they want PWA to be a general term that doesn’t imply any particular implementation, and have it be focused around the user experience, but all I see over the web is confusion as to what they mean by these things. My website is already “engaging” and “immersive”, does that mean it’s a PWA?

I think it’s important to use the right language for the right audience.

If you’re talking to the business people, tell them about the return on investment you get from Progressive Web Apps.

If you’re talking to the marketing people, tell them about the experiential benefits of Progressive Web Apps.

But if you’re talking to developers, tell them that a Progressive Web App is a website served over HTTPS with a service worker and manifest file.

Monday, November 6th, 2017

Installing Progressive Web Apps

When I was testing the dConstruct Audio Archive—which is now a Progressive Web App—I noticed some interesting changes in how Chrome on Android offers the “add to home screen” prompt.

It used to literally say “add to home screen.”

Getting the “add to home screen” prompt for https://huffduffer.com/ on Android Chrome. And there’s the “add to home screen” prompt for https://html5forwebdesigners.com/ HTTPS + manifest.json + Service Worker = “Add to Home Screen” prompt. Add to home screen.

Now it simply says “add.”

The dConstruct Audio Archive is now a Progressive Web App

I vaguely remember there being some talk of changing the labelling, but I could’ve sworn it was going to change to “install”. I’ve got to be honest, just having the word “add” doesn’t seem to provide much context. Based on the quick’n’dirty usability testing I did with some co-workers, it just made things confusing. “Add what?” “What am I adding?”

Additionally, the prompt appeared immediately on the first visit to the site. I thought there was supposed to be an added “engagement” metric in order for the prompt to appear; that the user needs to visit the site more than once.

You’d think I’d be happy that users will be presented with the home-screen prompt immediately, but based on the behaviour I saw, I’m not sure it’s a good thing. Here’s what I observed:

  1. The user types the URL archive.dconstruct.org into the address bar.
  2. The site loads.
  3. The home-screen prompt slides up from the bottom of the screen.
  4. The user immediately moves to dismiss the prompt (cue me interjecting “Don’t close that!”).

This behaviour is entirely unsurprising for three reasons:

  1. We web designers and web developers have trained users to dismiss overlays and pop-ups if they actually want to get to the content. Nobody’s going to bother to actually read the prompt if there’s a 99% chance it’s going to say “Sign up to our newsletter!” or “Take our survey!”.
  2. The prompt appears below the “line of death” so there’s no way to tell it’s a browser or OS-level dialogue rather than a JavaScript-driven pop-up from the site.
  3. Because the prompt now appears on the first visit, no trust has been established between the user and the site. If the prompt only appeared on later visits (or later navigations during the first visit) perhaps it would stand a greater chance of survival.

It’s still possible to add a Progressive Web App to the home screen, but the option to do that is hidden behind the mysterious three-dots-vertically-stacked icon (I propose we call this the shish kebab icon to distinguish it from the equally impenetrable hamburger icon).

I was chatting with Andreas from Mozilla at the View Source conference last week, and he was filling me in on how Firefox on Android does the add-to-homescreen flow. Instead of a one-time prompt, they’ve added a persistent icon above the “line of death” (the icon is a combination of a house and a plus symbol).

When a Firefox 58 user arrives on a website that is served over HTTPS and has a valid manifest, a subtle badge will appear in the address bar: when tapped, an “Add to Home screen” confirmation dialog will slide in, through which the web app can be added to the Android home screen.

This kind of badging also has issues (without the explicit text “add to home screen”, the user doesn’t know what the icon does), but I think a more persistently visible option like this works better than the a one-time prompt.

Firefox is following the lead of the badging approach pioneered by the Samsung Internet browser. It provides a plus symbol that, when pressed, reveals the options to add to home screen or simply bookmark.

What does it mean to be an App?

I don’t think Chrome for Android has any plans for this kind of badging, but they are working on letting the site authors provide their own prompts. I’m not sure this is such a good idea, given our history of abusing pop-ups and overlays.

Sadly, I feel that any solution that relies on an unrequested overlay is doomed. That’s on us. The way we’ve turned browsing the web—especially on mobile—into a frustrating chore of dismissing unwanted overlays is a classic tragedy of the commons. We blew it. Users don’t trust unrequested overlays, and I can’t blame them.

For what it’s worth, my opinion is that ambient badging is a better user experience than one-time prompts. That opinion is informed by a meagre amount of testing though. I’d love to hear from anyone who’s been doing more detailed usability testing of both approaches. I assume that Google, Mozilla, and Samsung are doing this kind of testing, and it would be really great to see the data from that (hint, hint).

But it might well be that ambient badging is just too subtle to even be noticed by the user.

On one end of the scale you’ve got the intrusiveness of an add-to-home-screen prompt, but on the other end of the scale you’ve got the discoverability problem of a subtle badge icon. I wonder if there might be a compromise solution—maybe a badge icon that pulses or glows on the first or second visit?

Of course that would also need to be thoroughly tested.

Thursday, November 2nd, 2017

The dConstruct Audio Archive works offline

The dConstruct conference is as old as Clearleft itself. We put on the first event back in 2005, the year of our founding. The last dConstruct was in 2015. It had a good run.

I’m really proud of the three years I ran the show—2012, 2013, and 2014—and I have great memories from each event. I’m inordinately pleased that the individual websites are still online after all these years. I’m equally pleased with the dConstruct audio archive that we put online in 2012. Now that the event itself is no longer running, it truly is an archive—a treasury of voices from the past.

I think that these kinds of online archives are eminently suitable for some offline design. So I’ve added a service worker script to the dConstruct archive.

Caching

To start with, there’s the no-brainer: as soon as someone hits the website, pre-cache static assets like CSS, JavaScript, the logo, and icon images. Now subsequent page loads will be quicker—those assets are taken straight from the cache.

But what about the individual pages? For something like Resilient Web Design—another site that won’t be updated—I pre-cache everything. I could do that with the dConstruct archive. All of the pages with all of the images add up to less than two megabytes; the entire site weighs less than a single page on Wired.com or The Verge.

In the end, I decided to go with a cache-as-you-go strategy. Every time a page or an image is fetched from the network, it is immediately put in a cache. The next time that page or image is requested, the file is served from that cache instead of the network.

Here’s the logic for fetch requests:

  1. First, look to see if the file is in a cache. If it is, great! Serve that.
  2. If the file isn’t in a cache, make a network request and serve the response …but put a copy of a file in the cache.
  3. The next time that file is requested, go to step one.

Save for offline

That caching strategy works great for pages, images, and other assets. But there’s one kind of file on the dConstruct archive that’s a bit different: the audio files. They can be fairly big, so I don’t want to cache those unless the user specifically requests it.

If you end up on the page for a particular talk, and your browser supports service workers, you’ll get an additional UI element in the list of options: a toggle to “save offline” (under the hood, it’s a checkbox). If you activate that option, then the audio file gets put into a cache.

Now if you lose your network connection while browsing the site, you’ll get a custom offline page with the option to listen to any audio files you saved for offline listening. You’ll also see this collection of talks on the homepage, regardless of whether you’ve got an internet connection or not.

So if you’ve got a long plane journey ahead of you, have a browse around the dConstruct archive and select some talks for your offline listening pleasure.

Or just enjoy the speediness of browsing the site.

Turning another website into a Progressive Web App.

Tuesday, October 31st, 2017

Speak and repeat

Rachel and Drew are starting a new service called Notist. It’s going to be a place where conference speakers can collate their materials. They’ve also got a blog.

The latest blog post, by Rachel, is called Do I need to write a brand new talk every time?

New presenters often feel that they need to write a brand-new talk for each conference they are invited to. Unless your job is giving presentations, or you are being paid very well for each talk you give, it is unlikely that you will be able to keep this up if you do more than a couple of talks per year.

It’s true. When I first started giving talks, I felt really guilty at the thought of “recycling” a talk I had already given. “Those people have paid money to be here—they deserve a brand new talk”, I thought. But then someone pointed out to me, “Y’know, it’s actually really arrogant to think that anyone would’ve seen any previous talk of yours.” Good point.

Giving the same talk more than once also allows me to put in the extra effort into the talk prep. If I’m going through the hair-tearing-out hell of trying to wrestle a talk into shape, I’m inevitably going to ask, “Why am I putting myself through this‽” If the answer to that question is “So you can give this talk just once”, I’d probably give up in frustration. But if I know that I’ll have an opportunity to present it more than once, improving it each time, then that gives me the encouragement to keep going.

I do occasionally give a one-off specially-commissioned talk, but those are the exceptions. My talk on the A element at CSS Day’s HTML Special was one of those. Same with my dConstruct talk back in 2008. I just gave a new talk on indie web building blocks at Mozilla’s View Source event, but I’d quite like to give that one again (if you’re running an event, get in touch if that sounds like something you’d like).

My most recent talk isEvaluating Technology. I first gave it at An Event Apart in San Francisco exactly a year ago. I’ll present it for the final time at An Event Apart in Denver in a few weeks. Then it will be retired; taken out to the woodshed; pivoted to video.

I’m already starting to think about my next talk. The process of writing a talk is something else that Rachel has written about. She’s far more together than me. My process involves lots more procrastination, worry, panic, and pacing. Some of the half-baked ideas will probably leak out as blog posts here. It’s a tortuous process, but in the end, I find the satisfaction of delivering the final talk to be very rewarding.

Here’s the thing, though: until I deliver the talk for the first time in front of an audience—no matter how much I might have practiced it—I have literally no idea if it’s any good. I honestly can’t tell whether what I’ve got is gold dust or dog shit (and during the talk prep, my opinion of it can vacillate within the space of five minutes). And so, even though I’ve been giving talks for many years now, if it’s brand new material, I get very nervous.

That’s one more reason to give the same talk more than once instead of creating a fresh hell each time.

Sunday, October 29th, 2017

The meaning of AMP

Ethan quite rightly points out some semantic sleight of hand by Google’s AMP team:

But when I hear AMP described as an open, community-led project, it strikes me as incredibly problematic, and more than a little troubling. AMP is, I think, best described as nominally open-source. It’s a corporate-led product initiative built with, and distributed on, open web technologies.

But so what, right? Tom-ay-to, tom-a-to. Well, here’s a pernicious example of where it matters: in a recent announcement of their intent to ship a new addition to HTML, the Google Chrome team cited the mood of the web development community thusly:

Web developers: Positive (AMP team indicated desire to start using the attribute)

If AMP were actually the product of working web developers, this justification would make sense. As it is, we’ve got one team at Google citing the preference of another team at Google but representing it as the will of the people.

This is just one example of AMP’s sneaky marketing where some finely-shaved semantics allows them to appear far more reasonable than they actually are.

At AMP Conf, the Google Search team were at pains to repeat over and over that AMP pages wouldn’t get any preferential treatment in search results …but they appear in a carousel above the search results. Now, if you were to ask any right-thinking person whether they think having their page appear right at the top of a list of search results would be considered preferential treatment, I think they would say hell, yes! This is the only reason why The Guardian, for instance, even have AMP versions of their content—it’s not for the performance benefits (their non-AMP pages are faster); it’s for that prime real estate in the carousel.

The same semantic nit-picking can be found in their defence of caching. See, they’ve even got me calling it caching! It’s hosting. If I click on a search result, and I am taken to page that has a URL beginning with https://www.google.com/amp/s/... then that page is being hosted on the domain google.com. That is literally what hosting means. Now, you might argue that the original version was hosted on a different domain, but the version that the user gets sent to is the Google copy. You can call it caching if you like, but you can’t tell me that Google aren’t hosting AMP pages.

That’s a particularly low blow, because it’s such a bait’n’switch. One of the reasons why AMP first appeared to be different to Facebook Instant Articles or Apple News was the promise that you could host your AMP pages yourself. That’s the very reason I first got interested in AMP. But if you actually want the benefits of AMP—appearing in the not-search-results carousel, pre-rendered performance, etc.—then your pages must be hosted by Google.

So, to summarise, here are three statements that Google’s AMP team are currently peddling as being true:

  1. AMP is a community project, not a Google project.
  2. AMP pages don’t receive preferential treatment in search results.
  3. AMP pages are hosted on your own domain.

I don’t think those statements are even truthy, much less true. In fact, if I were looking for the right term to semantically describe any one of those statements, the closest in meaning would be this:

A statement used intentionally for the purpose of deception.

That is the dictionary definition of a lie.

Update: That last part was a bit much. Sorry about that. I know it’s a bit much because The Register got all gloaty about it.

I don’t think the developers working on the AMP format are intentionally deceptive (although they are engaging in some impressive cognitive gymnastics). The AMP ecosystem, on the other hand, that’s another story—the preferential treatment of Google-hosted AMP pages in the carousel and in search results; that’s messed up.

Still, I would do well to remember that there are well-meaning people working on even the fishiest of projects.

Except for the people working at the shitrag that is The Register.

(The other strong signal that I overstepped the bounds of decency was that this post attracted the pond scum of Hacker News. That’s another place where the “well-meaning people work on even the fishiest of projects” rule definitely doesn’t apply.)

Sunday, October 22nd, 2017

Pattern Libraries, Performance, and Progressive Web Apps

Ever since its founding in 2005, Clearleft has been laser-focused on user experience design.

But we’ve always maintained a strong front-end development arm. The front-end development work at Clearleft is always in service of design. Over the years we’ve built up a wealth of expertise on using HTML, CSS, and JavaScript to make better user experiences.

Recently we’ve been doing a lot of strategic design work—the really in-depth long-term engagements that begin with research and continue through to design consultancy and collaboration. That means we’ve got availability for front-end development work. Whether it’s consultancy or production work you’re looking for, this could be a good opportunity for us to work together.

There are three particular areas of front-end expertise we’re obsessed with…

Pattern Libraries

We caught the design systems bug years ago, way back when Natalie started pioneering pattern libraries as our primary deliverable (or pattern portfolios, as we called them then). This approach has proven effective time and time again. We’ve spent years now refining our workflow and thinking around modular design. Fractal is the natural expression of this obsession. Danielle and Mark have been working flat-out on version 2. They’re very eager to share everything they’ve learned along the way …and help others put together solid pattern libraries.

Danielle Huntrods Mark Perkins

Performance

Thinking about it, it’s no surprise that we’re crazy about performance at Clearleft. Like I said, our focus on user experience, and when it comes to user experience on the web, nothing but nothing is more important than performance. The good news is that the majority of performance fixes can be done on the front end—images, scripts, fonts …it’s remarkable how much a good front-end overhaul can make to the bottom line. That’s what Graham has been obsessing over.

Graham Smith

Progressive Web Apps

Over the years I’ve found myself getting swept up in exciting new technologies on the web. When Clearleft first formed, my head was deep into DOM Scripting and Ajax. Half a decade later it was HTML5. Now it’s service workers. I honestly think it’s a technology that could be as revolutionary as Ajax or HTML5 (maybe I should write a book to that effect).

I’ve been talking about service workers at conferences this year, and I can’t hide my excitement:

There’s endless possibilities of what you can do with this technology. It’s very powerful.

Combine a service worker with a web app manifest and you’ve got yourself a Progressive Web App. It’s not just a great marketing term—it’s an opportunity for the web to truly excel at delivering the kind of user experiences previously only associated with native apps.

Jeremy Keith

I’m very very keen to work with companies and organisations that want to harness the power of service workers and Progressive Web Apps. If that’s you, get in touch.

Whether it’s pattern libraries, performance, or Progressive Web Apps, we’ve got the skills and expertise to share with you.

Saturday, October 7th, 2017

Notifications

I’ve written before about how I use apps on my phone:

If I install an app on my phone, the first thing I do is switch off all notifications. That saves battery life and sanity.

The only time my phone is allowed to ask for my attention is for phone calls, SMS, or FaceTime (all rare occurrences). I initiate every other interaction—Twitter, Instagram, Foursquare, the web. My phone is a tool that I control, not the other way around.

To me, this seems like a perfectly sensible thing to do. I was surprised by how others thought it was radical and extreme.

I’m always shocked when I’m out and about with someone who has their phone set up to notify them of any activity—a mention on Twitter, a comment on Instagram, or worst of all, an email. The thought of receiving a notification upon receipt of an email gives me the shivers. Allowing those kinds of notifications would feel like putting shackles on my time and attention. Instead, I think I’m applying an old-school RSS mindset to app usage: pull rather than push.

Don’t get me wrong: I use apps on my phone all the time: Twitter, Instagram, Swarm (though not email, except in direst emergency). Even without enabling notifications, I still have to fight the urge to fiddle with my phone—to check to see if anything interesting is happening. I’d like to think I’m in control of my phone usage, but I’m not sure that’s entirely true. But I do know that my behaviour would be a lot, lot worse if notifications were enabled.

I was a bit horrified when Apple decided to port this notification model to the desktop. There doesn’t seem to be any way of removing the “notification tray” altogether, but I can at least go into System Preferences and make sure that absolutely nothing is allowed to pop up an alert while I’m trying to accomplish some other task.

It’s the same on iOS—you can control notifications from Settings—but there’s an added layer within the apps themselves. If you have notifications disabled, the apps encourage you to enable them. That’s fine …at first. Being told that I could and should enable notifications is a perfectly reasonable part of the onboarding process. But with some apps I’m told that I should enable notifications Every. Single. Time.

Instagram Swarm

Of the apps I use, Instagram and Swarm are the worst offenders (I don’t have Facebook or Snapchat installed so I don’t know whether they’re as pushy). This behaviour seems to have worsened recently. The needling has been dialed up in recent updates to the apps. It doesn’t matter how often I dismiss the dialogue, it reappears the next time I open the app.

Initially I thought this might be a bug. I’ve submitted bug reports to Instagram and Swarm, but I’m starting to think that they see my bug as their feature.

In the grand scheme of things, it’s not a big deal, but I would appreciate some respect for my deliberate choice. It gets pretty wearying over the long haul. To use a completely inappropriate analogy, it’s like a recovering alcoholic constantly having to rebuff “friends” asking if they’re absolutely sure they don’t want a drink.

I don’t think there’s malice at work here. I think it’s just that I’m an edge-case scenario. They’ve thought about the situation where someone doesn’t have notifications enabled, and they’ve come up with a reasonable solution: encourage that person to enable notifications. After all, who wouldn’t want notifications? That question, if it’s asked at all, is only asked rhetorically.

I’m trying to do the healthy thing here (or at least the healthier thing) in being mindful of my app usage. They sure aren’t making it easy.

The model that web browsers use for notifications seems quite sensible in comparison. If you arrive on a site that asks for permission to send you notifications (without even taking you out to dinner first) then you have three options: allow, block, or dismiss. If you choose “block”, that site will never be able to ask that browser for permission to enable notifications. Ever. (Oh, how I wish I could apply that browser functionality to all those sites asking me to sign up for their newsletter!)

That must seem like the stuff of nightmares for growth-hacking disruptive startups looking to make their graphs go up and to the right, but it’s a wonderful example of truly user-centred design. In that situation, the browser truly feels like a user agent.

Thursday, September 28th, 2017

Акула

Myself and Jessica were on our way over to Ireland for a few days to visit my mother. It’s a straightforward combination of three modes of transport: a car to Brighton train station; a train to Gatwick airport; a plane to Cork.

We got in the taxi to start the transport relay. “Going anywhere nice?” asked the taxi driver. “Ireland”, I said. He mentioned that he had recently come back from a trip to Crete. “Lovely place”, he said. “Great food.” That led to a discussion of travel destinations, food, and exchange rates. The usual taxi banter. We mentioned that we were in Iceland recently, where the exchange rate was eye-watering. “Iceland?”, he said, “Did you see the Northern Lights?” We hadn’t, but we mentioned some friends of ours who travelled to Sweden recently just to see the Aurorae. That led to a discussion of the weirdness of the midnight sun. “Yeah”, he said, “I was in the Barents Sea once and it was like broad daylight in the middle of the night.” We mentioned being in Alaska in Summer, and how odd the daylight at night was, but now my mind was preoccupied. As soon as there was a lull in the conversation I asked “So …what brought you to the Barents Sea?”

He paused. Then said, “You wouldn’t believe me if I told you.”

Then he told us.

“We were on a secret mission. It was the ’80s, the Cold War. The Russians had a new submarine, the Typhoon. Massive, it was. Bigger than anything the Americans had. We were there with the Americans. They had a new camera that could see through smoke and cloud. The Russians wouldn’t know we were filming them. I was on a support ship. But one time, at four in the morning, the Russians shot at us—warning shots across the bow. I remember waking up and it was still so light, and there were this explosions of water right by the ship.”

“Wow!” was all I could say.

“It was so secret, that mission”, he said, “that if you didn’t go on it, you’d have to spend the duration in prison.”

By this time we had reached the station. “Do you believe me?” he asked us. “Yes”, we said. We paid him, and thanked him. Then I added, “And thanks for the story.”