One insurance broker we definitely won’t be using is Lloyds TSB.
They obviously care about their online presence - they snapped up the domain "Insurance.co.uk". Yet, when Jessica or I attempt to actually find any information on insurance policies, we are confronted with a screen telling us that Macs can’t access the site.
All we wanted was some information - just text, that’s all, nothing fancy.
Jessica was kind enough to write them a quick email to tell them that they had lost our custom.
They did write back. They sent a generic "we apologize for the situation" message suggesting that we ‘phone one of their agents "…who will be able to assist you further".
Hmmm… how do I know if I’ve got a compatible ‘phone?