Client communication

There’s a great interview with John Allsopp over at the Web Standards Group. John is the author of one of my all-time favourite articles over at A List Apart: Dao of Web Design.

The interview contains some great nuggets of information about line heights, image replacement techniques and font-sizes. My favourite is this pearl of wisdom about interacting with clients:

"Your job, amongst other things, is to point out to your client, in the nicest possible way, when they are being moronic. You can put it more nicely than that of course."

Indeed. I wonder if he has any stories he’d like to submit to Clientopia. I have the feeling that Paul Scrivens also has some client issues to deal with.

Help is at hand thanks to a communications course in punctuation substitution.

Have you published a response to this? :

Previously on this day

16 years ago I wrote Sprint CSS

I got a nice email today from a very talented web developer named France Rupert telling me about the newly redesigned Sprint PCS site.

17 years ago I wrote Bringing Entertainment Home

After a long week of staring at code, I finally had some time this weekend to sit back and enjoy my new computer.

18 years ago I wrote The ugly world of PCs

Jessica and I got plenty of exercise today. We walked to the far end of town to look at the wares at PCworld.