Journal tags: workshop

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The complete line-up for UX London

The line-up for UX London is now complete!

Two thematically-linked talks have been added to day one. Emma Parnell will be talking about the work she did with NHS Digital on the booking service for Covid-19 vaccinations. Videha Sharma—an NHS surgeon!—will be talking about co-designing and prototyping in healthcare.

There’s a bunch of new additions to day three. Amir Ansari will be talking about design systems in an enterprise setting and there’ll be two different workshops on design systems from John Bevan and Julia Belling.

But don’t worry; if design systems aren’t your jam, you’ve got options. Also on day three, Alastair Somerville will be getting tactile in his workshop on sensory UX. And Trenton Moss will be sharing his mind-control tricks in his workshop, “How to sell in your work to anyone.”

You can peruse the full schedule at your leisure. But don’t wait too long before getting your tickets. Standard pricing ends in ten days on Friday, June 3rd.

And don’t forget, you get quite a discount when you buy five or more tickets at a time so bring the whole team. UX London should be your off-site.

UX London should be your off-site

Check out the line up for this year’s UX London. I know I’m biased, but damn! That’s objectively an excellent roster of smart, interesting people.

When I was first putting that page together I had the name of each speaker followed by their job title and company. But when I stopped and thought about it—not to be too blunt—I realised “who cares?”. What matters is what they’ll be talking about.

And, wow, what they’ll be talking about sounds great! Designing for your international audiences, designing with the autistic community, how to win stakeholders and influence processes, the importance of clear writing in product development, designing good services, design systems for humans, and more. Not to mention workshops like designing your own research methods for a very diverse audience, writing for people who hate writing, and harnessing design systems.

You can peruse the schedule—which is almost complete now—to get a feel for how each day will flow.

But I’m not just excited about this year’s UX London because of the great talks and workshops. I’m also really, really excited at the prospect of gathering together—in person!—over the course of three days with my peers. That means meeting new and interesting people, but frankly, it’s going to be just as wonderful to hang out with my co-workers.

Clearleft has been a remote-only company for the past two years. We’ve still got our studio and people can go there if they like (but no pressure). It’s all gone better than I thought it would given how much of an in-person culture we had before the pandemic hit. But it does mean that it’s rare for us all to be together in the same place (if you don’t count Zoom as a place).

UX London is going to be like our off-site. Everyone from Clearleft is going to be there, regardless of whether “UX” or “design” appears in their job title. I know that the talks will resonate regardless. When I was putting the line-up together I made sure that all the talks would have general appeal, regardless of whether you were a researcher, a content designer, a product designer, a product manager, or anything else.

I’m guessing that the last two years have been, shall we say, interesting at your workplace too. And even if you’ve also been adapting well to remote work, I think you’ll agree that the value of having off-site gatherings has increased tenfold.

So do what we’re doing. Make UX London your off-site gathering. It’ll be a terrific three-day gathering in the sunshine in London from Tuesday, June 28th to Thursday, June 30th at the bright and airy Tobacco Dock.

If you need to convince your boss, I’ve supplied a list of reasons to attend. But you should get your tickets soon—standard pricing ends in just over two weeks on Friday, June 3rd. After that there’ll only be last-chance tickets available.

Even more UX London speaker updates

I’ve added five more faces to the UX London line-up.

Irina Rusakova will be giving a talk on day one, the day that focuses on research. Her talk on designing with the autistic community is one I’m really looking forward to.

Also on day one, my friend and former Clearleftie Cennydd Bowles will be giving a workshop called “What could go wrong?” He literally wrote the book on ethical design.

Day two is all about creation. My co-worker Chris How will be speaking. “Nepotism!” you cry! But no, Chris is speaking because I had the chance to his talk—called “Unexpectedly obvious”—and I thought “that’s perfect for UX London!”:

Let him take you on a journey through time and across the globe sharing stories of designs that solve problems in elegant if unusual ways.

Also on day two, you’ve got two additional workshops. Lou Downe will be running a workshop on designing good services, and Giles Turnbull will be running a workshop called “Writing for people who hate writing.”

I love that title! Usually when I contact speakers I don’t necessarily have a specific talk or workshop in mind, but I knew that I wanted that particular workshop from Giles.

When I wrote to Giles to ask come and speak, I began by telling how much I enjoy his blog—I’m a long-time suscriber to his RSS feed. He responded and said that he also reads my blog—we’re blog buddies! (That’s a terrible term but there should be a word for people who “know” each other only through reading each other’s websites.)

Anyway, that’s another little treasure trove of speakers added to the UX London roster:

That’s nineteen speakers already and we’re not done yet—expect further speaker announcements soon. But don’t wait on those announcements before getting your ticket. Get yours now!

More UX London speaker updates

It wasn’t that long ago that I told you about some of the speakers that have been added to the line-up for UX London in June: Steph Troeth, Heldiney Pereira, Lauren Pope, Laura Yarrow, and Inayaili León. Well, now I’ve got another five speakers to tell you about!

Aleks Melnikova will be giving a workshop on day one, June 28th—that’s the day with a focus on research.

Stephanie Marsh—who literally wrote the book on user research—will also be giving a workshop that day.

Before those workshops though, you’ll get to hear a talk from the one and only Kat Zhou, the creator of Design Ethically. By the way, you can hear Kat talking about deceptive design in a BBC radio documentary.

Day two has a focus on content design so who better to deliver a workshop than Sarah Winters, author of the Content Design book.

Finally, on day three—with its focus on design systems—I’m thrilled to announce that Adekunle Oduye will be giving a talk. He too is an author. He co-wrote the Design Engineering Handbook. I also had the pleasure of talking to Adekunle for an episode of the Clearleft podcast on design engineering.

So that’s another five excellent speakers added to the line-up:

That’s a total of fifteen speakers so far with more on the way. And I’ll be updating the site with more in-depth descriptions of the talks and workshops soon.

If you haven’t yet got your ticket for UX London, grab one now. You can buy tickets for individual days, or to get the full experience and the most value, get a ticket for all three days.

UX London speaker updates

If you’ve signed up to the UX London newsletter then this won’t be news to you, but more speakers have been added to the line-up.

Steph Troeth will be giving a workshop on day one. That’s the day with a strong focus on research, and when it comes to design research, Steph is unbeatable. You can hear some of her words of wisdom in an episode of the Clearleft podcast all about design research.

Heldiney Pereira will be speaking on day two. That’s the day with a focus on content design. Heldiney previously spoke at our Content By Design event and it was terrific—his perspective on content design as a product designer is invaluable.

Lauren Pope will also be on day two. She’ll be giving a workshop. She recently launched a really useful content audit toolkit and she’ll be bringing that expertise to her UX London workshop.

Day three is going to have a focus on design systems (and associated disciplines like design engineering and design ops). Both Laura Yarrow and Inayaili León will be giving talks on that day. You can expect some exciting war stories from the design system trenches of HM Land Registry and GitHub.

I’ve got some more speakers confirmed but I’m going to be a tease and make you wait a little longer for those names. But check out the line-up so far! This going to be such an excellent event (I know I’m biased, but really, look at that line-up!).

June 28th to 30th. Tobacco Dock, London. Get your ticket if you haven’t already.

Movie Knight

I mentioned how much I enjoyed Mike Hill’s talk at Beyond Tellerrand in Düsseldorf:

Mike gave a talk called The Power of Metaphor and it’s absolutely brilliant. It covers the monomyth (the hero’s journey) and Jungian archetypes, illustrated with the examples Star Wars, The Dark Knight, and Jurassic Park.

At Clearleft, I’m planning to reprise the workshop I did a few years ago about narrative structure—very handy for anyone preparing a conference talk, blog post, case study, or anything really:

Ellen and I have been enjoying some great philosophical discussions about exactly what a story is, and how does it differ from a narrative structure, or a plot. I really love Ellen’s working definition: Narrative. In Space. Over Time.

This led me to think that there’s a lot that we can borrow from the world of storytelling—films, novels, fairy tales—not necessarily about the stories themselves, but the kind of narrative structures we could use to tell those stories. After all, the story itself is often the same one that’s been told time and time again—The Hero’s Journey, or some variation thereof.

I realised that Mike’s monomyth talk aligns nicely with my workshop. So I decided to prep my fellow Clearlefties for the workshop with a movie night.

Popcorn was popped, pizza was ordered, and comfy chairs were suitably arranged. Then we watched Mike’s talk. Everyone loved it. Then it was decision time. Which of three films covered in the talk would we watch? We put it to a vote.

It came out as an equal tie between Jurassic Park and The Dark Knight. How would we resolve this? A coin toss!

The toss went to The Dark Knight. In retrospect, a coin toss was a supremely fitting way to decide to watch that film.

It was fun to watch it again, particularly through the lens of Mike’s analyis of its Jungian archetypes.

But I still think the film is about game theory.

Marty’s mashup

While the Interaction 19 event was a bit of a mixed bag overall, there were some standout speakers.

Marty Neumeier was unsurprisingly excellent. I’d seen him speak before, at UX London a few years back, so I knew he’d be good. He has a very reassuring, avuncular manner when he’s speaking. You know the way that there are some people you could just listen to all day? He’s one of those.

Marty’s talk at Interaction 19 was particularly interesting because it was about his new book. Now, why would that be of particular interest? Well, this new book—Scramble—is a business book, but it’s written in the style of a thriller. He wanted it to be like one of those airport books that people read as a guilty pleasure.

One rainy night in December, young CEO David Stone is inexplicably called back to the office. The company’s chairman tells him that the board members have reached the end of their patience. If David can’t produce a viable turnaround plan in five weeks, he’s out of a job. His only hope is to try something new. But what?

I love this idea!

I’ve talked before about borrowing narrative structures from literature and film and applying them to blog posts and conference talks—techniques like flashback, in media res, etc.—so I really like the idea of taking an entire genre and applying it to a technical topic.

The closest I’ve seen is the comic that Scott McCloud wrote for the release of Google Chrome back in 2008. But how about a romantic comedy about service workers? Or a detective novel about CSS grid?

I have a feeling I’ll be thinking about Marty Neumeier’s book next time I’m struggling to put a conference talk together.

In the meantime, if you want to learn from the master storyteller himself, Clearleft are running a two-day Brand Master Workshop with Marty on March 14th and 15th at The Barbican in London. Early bird tickets are on sale until this Thursday, so don’t dilly-dally if you were thinking about nabbing your spot.

New Adventures 2019

My trip to Nottingham for the New Adventures conference went very well indeed.

First of all, I had an all-day workshop to run. I was nervous. Because I no longer prepare slides for workshops—and instead rely on exercises and discussions—I always feel like I’m winging it. I’m not winging it, but without the security blanket of a slide deck, I don’t have anything to fall back on.

As it turned out, I needn’t have worried. The workshop went great. Well, I thought it went great but you’d really have to ask the attendees to know for sure. One of the workshop participants, Westley Knight, wrote about his experience:

The workshop itself was fluid enough to cater to the topics that the attendees were interested in; from over-arching philosophy to technical detail around service workers and new APIs. It has helped me to understand that learning in this kind of environment doesn’t have to be rigorously structured, and can be shaped as the day progresses.

(By the way, if you’d like me to run this workshop at your company, get in touch.)

With the workshop done, it was time for me to freak out fully about my conference talk. I was set to open the show. No pressure.

Actually, I felt pretty damn good about what I had been preparing for the past few months (it takes me aaages to put a talk together), but I always get nervous about presenting new material—until I’ve actually given the talk in front of a real audience, I don’t actually know if it’s any good or not.

Clare was speaking right after me, but she was having some technical issues. It’s funny; as soon as she had a problem, I immediately switched modes from conference speaker to conference organiser. Instead of being nervous, I flipped into being calm and reassuring, getting Clare’s presentation—and fonts—onto my laptop, and making sure her talk would go as smoothly as possible (it did!).

My talk went down well. The audience was great. Everyone paid attention, laughed along with the jokes, and really listened to what I was trying to say. For a speaker, you can’t ask for better than that. And people said very nice things about the talk afterwards. Sam Goddard wrote about how it resonated with him.

Wearing my eye-watering loud paisley shirt on stage at New Adventures.

You can peruse the slides from my presentation but they make very little sense out of context. But video of the talk is forthcoming.

The advantage to being on first was that I got my talk over with at the start of the day. Then I could relax and enjoy all the other talks. And enjoy them I did! I think all of the speakers were feeling the same pressure I was, and everybody brought their A-game. There were some recurring themes throughout the day: responsibility; hope; diversity; inclusion.

So New Adventures was already an excellent event by the time we got to Ethan, who was giving the closing talk. His talk elevated the day into something truly sublime.

Look, I could gush over how good Ethan’s talk was, or try to summarise it, but there’s really no point. I’ll just say that I felt the same sense of being present at something genuinely important that I felt when I was in the room for his original responsive web design talk at An Event Apart back in 2010. When the video is released, you really must watch it. In the meantime, you can read through the articles and books that Ethan cited in his presentation.

New Adventures 2019 was worth attending just for that one talk. I was very grateful I had the opportunity to attend, and I still can’t quite believe that I also had the opportunity to speak.

Workshops

There’s a veritable smörgåsbord of great workshops on the horizon…

Clearleft presents a workshop with Jan Chipchase on field research in London on May 29th, and again on May 30th. The first day is sold out, but there are still tickets available for the second workshop (tickets are £654). If you’ve read Jan’s beautiful Field Study Handbook, then you’ll know what a great opportunity it is to spend a day in his company. But don’t dilly-dally—that second day is likely to sell out too.

This event is for product teams, designers, researchers, insights teams, in agencies, in-house, local and central government. People who are curious about human interaction, and their place in the world.

I’m really excited that Sarah and Val are finally bringing their web animation workshop to Brighton (I’ve been not-so-subtly suggesting that they do this for a while now). It’s a two day workshop on July 9th and 10th. There are still some tickets available, but probably not for much longer (tickets are £639). The workshop is happening at 68 Middle Street, the home of Clearleft.

This workshop will get you up and running with web animation in less time than it would take to read all the tutorials you have bookmarked. Over two days, you’ll go from beginner or novice web animator to having expert level knowledge of the current web animation landscape. You’ll get an in-depth look at animating with CSS, JavaScript, and SVG through hands-on exercises and learn the most efficient workflows for each.

A bit before that, though, there’s a one-off workshop on responsive web typography from Rich on Thursday, June 29th, also at 68 Middle Street. You can expect the same kind of brilliance that he demonstrated in his insta-classic Web Typography book, but delivered by the man himself.

You will learn how to combine centuries-old craft with cutting edge technology, including variable fonts, to design and develop for screens of all shapes and sizes, and provide the best reading experiences for your modern readers.

Whether you’re a designer or a developer, just starting out or seasoned pro, there will be plenty in this workshop to get your teeth stuck into.

Tickets are just £435, and best of all, that includes a ticket to the Ampersand conference the next day (standalone conference tickets are £235 so the workshop/conference combo is a real bargain). This year’s Ampersand is shaping up to be an unmissable event (isn’t it always?), so the workshop is like an added bonus.

See you there!

A workshop on building for resilience

In February, I tried out a new workshop two times—once at Webstock in New Zealand, and once in Hong Kong.

The workshop is called The Progressive Web: Building for Resilience. Here’s an excerpt form the blurb:

This workshop will show you to to think in a progressive way that works with the grain of the web. Together we’ll peel back the layers of the web and build upwards, creating experiences that work for everyone while making the best of cutting-edge browser technologies. From URL design to Progressive Web Apps, this journey will cover each stage of technological advancement.

Basically, it’s the workshop version of Resilient Web Design. If that book is the theory, this workshop is the practice.

Tim recently posted his tips for running workshops and there’s a lot in there that resonates with me. Like Tim, I’ve become less and less reliant on slides. In fact, this workshop—like my workshop on evaluating technology—has no slides. Instead it’s all about the exercises and going with the flow.

After starting with a warm-up, I canvas the room to see if there any specific topics, tools or technologies that people are particularly interested in covering. I’ll note those (on post-its slapped on the wall) for reference throughout the day, to try to make sure that those particular things are touched on at some point. Then I start with a thought experiment…

First of all, I get everyone to call out websites, services and apps that they use almost every day: Twitter, Facebook, Gmail, Slack, Google Docs, and so on. Those all get documented on the wall. Then it’s time to ask of each product, “What is the core functionality?” The idea here is to get beneath the surface-level verbs like swiping, tapping and dragging to get to the real purpose of a service: buying, selling, sharing, reading, writing, collaborating, and so on.

At this point I inform the attendees that the year is 1995. And now we’re going to build these services using the technology of this time. This is a playful way of getting answers to the question “What’s the simplest technology to enable the core functionality?” It’s mostly forms, links, and lots of heavy lifting on the server.

Then the real fun begins. “Enhance!” Moving forward in time, we get to add styles, we add interactivity with JavaScript, then Ajax, and then we get to really have fun with technologies like web sockets, geolocation, local storage, right the way up to service workers, notifications, and background sync. And the beauty of it all is that, if any of those technologies aren’t supported in a particular browser or device, the core functionality is still available.

Next, we apply this layered mindset to a new service. I split the attendees into groups, and each of them gets a procedurally-generated startup idea …generated by shuffling some cards. This is an exercise I first tried when I was teaching in Porto:

I made five cards with types of sites on them: news, social network, shopping, travel, and learning. Another five cards had subjects: books, music, food, pets, and cars. And another five cards had audiences: students, parents, the elderly, commuters, and teachers. Everyone was dealt a random card from each deck, resulting in briefs like “a travel site about food for the elderly” or “a social network about music for commuters.”

The first few exercises are good creative fun: come up with a name, then a logo, then a business model. Then it’s time to build. It starts with URL design. Then it’s content prioritisation (for a representative URL). Then it’s layout (sketching!). The enhancements have begun. “How might this URL benefit from Ajax?” “How might this URL benefit from geolocation?” “How might this URL benefit from offline storage?” “How might this URL benefit from a service worker?”

Workshop team 4 Workshop team 3 Workshop team 2 Workshop team 1

At this point, we’ve applied the layered, progressive approach at the scale of an entire service, and at the scale of an individual URL. Finally, we apply the same approach at the level of a component. It might be a navigation, or a carousel, or an interactive widget. In each case, the same process applies: “What’s the core functionality? What’s the simplest technology to enable that functionality? Enhance!”

Along the way, there are plenty of rabbit holes we can go down. Whether it’s accessibility, or progressive web apps, or pattern libraries, I go along with whatever people are curious about. But all of it ties back to the progressive, layered mindset I’m hoping to foster.

By the end of the day, I’m hoping that an attendee has one of two reactions:

  1. “What a waste of time! Everything in that workshop was blindingly obvious!” (in which case, excellent!—they’re already thinking in a progressive way), or
  2. “That workshop has completely changed the way I think about building on the web!” (I’m being hyperbolic here, but at the very least I’m hoping to impart a new perspective).

Having given the workshop a few times, I’m really pleased with how it went (and more important, I’m pleased that people enjoyed it). If this sounds like something that your company or team would enjoy, get in touch and we can take it from there.

A workshop on evaluating technology

After hacking away at Indie Web Camp Düsseldorf, I stuck around for Beyond Tellerrand. I ended up giving a talk, stepping in for Ellen. I was a poor substitute, but I hope I entertained the lovely audience for 45 minutes.

After Beyond Tellerrand, I got on a train to Nuremberg …along with a dozen of my peers who were also at the event.

All aboard the Indie Web Train from Düsseldorf to Nürnberg. Indie Web Train.

I arrived right in the middle of Web Week Nürnberg. Among the many events going on was a workshop that Joschi arranged for me to run called Evaluating Technology. The workshop version of my Beyond Tellerrand talk, basically.

This was an evolution of a workshop I ran a while back. I have to admit, I was a bit nervous going into this. I had no tangible material prepared; no slides, no handouts, nothing. Instead the workshop is a collaborative affair. In order for it to work, the attendees needed to jump in and co-create it with me. Luckily for me, I had a fantastic and enthusiastic group of people at my workshop.

Evaluating Technology

We began with a complete braindump. “Name some tools and technologies,” I said. “Just shout ‘em out.” Shout ‘em out, they did. I struggled to keep up just writing down everything they said. This was great!

Evaluating Technology

The next step was supposed to be dot-voting on which technologies to cover, but there were so many of them, we introduced an intermediate step: grouping the technologies together.

Evaluating Technology Evaluating Technology

Once the technologies were grouped into categories like build tools, browser APIs, methodologies etc., we voted on which categories to cover, only then diving deeper into specific technologies.

I proposed a number of questions to ask of each technology we covered. First of all, who benefits from the technology? Is it a tool for designers and developers, or is it a tool for the end user? Build tools, task runners, version control systems, text editors, transpilers, and pattern libraries all fall into the first category—they make life easier for the people making websites. Browser features generally fall into the second category—they improve the experience for the end user.

Looking at user-facing technologies, we asked: how well do they fail? In other words, can you add this technology as an extra layer of enhancement on top of what you’re building or do you have to make it a foundational layer that’s potentially a single point of failure?

For both classes of technologies, we asked the question: what are the assumptions? What fundamental philosophy has been baked into the technology?

Evaluating Technology Evaluating Technology

Now, the point of this workshop is not for me to answer those questions. I have a limited range of experience with the huge amount of web technologies out there. But collectively all of us attending the workshop will have a good range of experience and knowledge.

Interesting then that the technologies people voted for were:

  • service workers,
  • progressive web apps,
  • AMP,
  • web components,
  • pattern libraries and design systems.

Those are topics I actually do have some experience with. Lots of the attendees had heard of these things, they were really interested in finding out more about them, but they hadn’t necessarily used them yet.

And so I ended up doing a lot of the talking …which wasn’t the plan at all! That was just the way things worked out. I was more than happy to share my opinions on those topics, but it was of a shame that I ended up monopolising the discussion. I felt for everyone having to listen to me ramble on.

Still, by the end of the day we had covered quite a few topics. Better yet, we had a good framework for categorising and evaluating web technologies. The specific technologies we covered were interesting enough, but the general approach provided the lasting value.

All in all, a great day with a great group of people.

Evaluating Technology

I’m already looking forward to running this workshop again. If you think it would be valuable for your company, get in touch.

Storyforming

It was only last week that myself and Ellen were brainstorming ideas for a combined workshop. Our enthusiasm got the better of us, and we said “Let’s just do it!” Before we could think better of it, the room was booked, and the calendar invitations were sent.

Workshopping

The topic was “story.”

No wait, maybe it was …”narrative.”

That’s not quite right either.

“Content,” perhaps?

Basically, here’s the issue: at some point everyone at Clearleft needs to communicate something by telling a story. It might be a blog post. It might be a conference talk. It might be a proposal for a potential client. It might be a case study of our work. Whatever form it might take, it involves getting a message across …using words. Words are hard. We wanted to make them a little bit easier.

We did two workshops. Ellen’s was yesterday. Mine was today. They were both just about two hours in length.

Get out of my head!

Ellen’s workshop was all about getting thoughts out of your head and onto paper. But before we could even start to do that, we had to confront our first adversary: the inner critic.

You know the inner critic. It’s that voice inside you that says “You’ve got nothing new to say”, or “You’re rubbish at writing.” Ellen encouraged each of us to drag this inner critic out into the light—much like Paul Ford did with his AnxietyBox.

Each of us drew a cartoon of our inner critic, complete with speech bubbles of things our inner critic says to us.

Drawing our inner critic inner critics

In a bizarre coincidence, Chloe and I had exactly the same inner critic, complete with top hat and monocle.

With that foe vanquished, we proceeded with a mind map. The idea was to just dump everything out of our heads and onto paper, without worrying about what order to arrange things in.

I found it to be an immensely valuable exercise. Whenever I’ve tried to do this before, I’d open up a blank text file and start jotting stuff down. But because of the linear nature of a text file, there’s still going to be an order to what gets jotted down; without meaning to, I’ve imposed some kind of priority onto the still-unformed thoughts. Using a mind map allowed me get everything down first, and then form the connections later.

mind mapping

There were plenty of other exercises, but the other one that really struck me was a simple framework of five questions. Whatever it is that you’re trying to say, write down the answers to these questions about your audience:

  1. What are they sceptical about?
  2. What problems do they have?
  3. What’s different now that you’ve communicated your message?
  4. Paint a pretty picture of life for them now that you’ve done that.
  5. Finally, what do they need to do next?

They’re straightforward questions, but the answers can really help to make sure you’re covering everything you need to.

There were many more exercises, and by the end of the two hours, everyone had masses of raw material, albeit in an unstructured form. My workshop was supposed to help them take that content and give it some kind of shape.

The structure of stories

Ellen and I have been enjoying some great philosophical discussions about exactly what a story is, and how does it differ from a narrative structure, or a plot. I really love Ellen’s working definition: Narrative. In Space. Over Time.

This led me to think that there’s a lot that we can borrow from the world of storytelling—films, novels, fairy tales—not necessarily about the stories themselves, but the kind of narrative structures we could use to tell those stories. After all, the story itself is often the same one that’s been told time and time again—The Hero’s Journey, or some variation thereof.

So I was interested in separating the plot of a story from the narrative device used to tell the story.

To start with, I gave some examples of well-known stories with relatively straightforward plots:

  • Star Wars,
  • Little Red Riding Hood,
  • Your CV,
  • Jurassic Park, and
  • Ghostbusters.

I asked everyone to take a story (either from that list, or think of another one) and write the plot down on post-it notes, one plot point per post-it. Before long, the walls were covered with post-its detailing the plot lines of:

  • Robocop,
  • Toy Story,
  • Back To The Future,
  • Elf,
  • E.T.,
  • The Three Little Pigs, and
  • Pretty Woman.

Okay. That’s plot. Next we looked at narrative frameworks.

Narrative frameworks as Oblique Strategies.

Flashback

Begin at a crucial moment, then back up to explain how you ended up there.

e.g. Citizen Kane “Rosebud!”

Dialogue

Instead of describing the action directly, have characters tell it to one another.

e.g. The Dialogues of Plato …or The Breakfast Club (or one of my favourite sci-fi short stories).

In Media Res

Begin in the middle of the action. No exposition allowed, but you can drop hints.

e.g. Mad Max: Fury Road (or Star Wars, if it didn’t have the opening crawl).

Backstory

Begin with a looooong zooooom into the past before taking up the story today.

e.g. 2001: A Space Odyssey.

Distancing Effect

Just the facts with no embellishment.

e.g. A police report.

You get the idea.

In a random draw, everyone received a card with a narrative device on it. Now they had to retell the story they chose using that framing. That led to some great results:

  • Toy Story, retold as a conversation between Andy and his psychiatrist (dialogue),
  • E.T., retold as a missing person’s report on an alien planet (distancing effect),
  • Elf, retold with an introduction about the very first Christmas (backstory),
  • Robocop, retold with Murphy already a cyborg, remembering his past (flashback),
  • The Three Little Pigs, retold with the wolf already at the door and no explanation as to why there’s straw everywhere (in media res).

Once everyone had the hang of it, I asked them to revisit their mind maps and other materials from the previous day’s workshop. Next, they arranged the “chunks” of that story into a linear narrative …but without worrying about getting it right—it’s not going to stay linear for long. Then, everyone is once again given a narrative structure. Now try rearranging and restructuring your story to use that framework. If something valuable comes out of that, great! If not, well, it’s still a fun creative exercise.

And that was pretty much it. I had no idea what I was doing, but it didn’t matter. It wasn’t really about me. It was about helping others take their existing material and play with it.

That said, I’m glad I finally got this process out into the world in some kind of semi-formalised way. I’ve been preparing talks and articles using these narrative exercises for a while, but this workshop was just the motivation I needed to put some structure on the process.

I think I might try to create a proper deck of cards—along the lines of Brian Eno’s Oblique Strategies or Stephen Andersons’s Mental Notes—so that everyone has the option of injecting a random narrative structural idea into the mix whenever they’re stuck.

At the very least, it would be a distraction from listening to that pesky inner critic.

100 words 069

I made mention already of an exercise that myself and Charlotte came up with to help developers to think in terms of granular components: using a humble pair of scissors to cut up screenshots or mockups into their constituent parts.

Recently we repeated and added to this exercise. Once the groups of components are gathered together—buttons, form elements, icons, whatever—we go through each group. Everyone writes on a post-it what name they would give this component—button, formField, icon, etc. Then everyone slaps down their post-it notes at the same time. See any overlap? That’s your class name.

100 words 057

It’s UX London week. That’s always a crazy busy time at Clearleft. But it’s also an opportunity. We have this sneaky tactic of kidnapping a speaker from UX London and making them give a workshop just for us. We did it a few years ago with Dave Grey and we got a fantastic few days of sketching out of it.

This time we grabbed Jeff Patton. He spent this afternoon locked in the auditorium at 68 Middle Street teaching us all about user story mapping. ‘Twas most enlightening and really helped validate some of the stuff we’ve been doing lately.

The Session trad tune machine

Most pundits call it “the Internet of Things” but there’s another phrase from Andy Huntington that I first heard from Russell Davies: “the Geocities of Things.” I like that.

I’ve never had much exposure to this world of hacking electronics. I remember getting excited about the possibilities at a Brighton BarCamp back in 2008:

I now have my own little arduino kit, a bread board and a lucky bag of LEDs. Alas, know next to nothing about basic electronics so I’m really going to have to brush up on this stuff.

I never did do any brushing up. But that all changed last week.

Seb is doing a new two-day workshop. He doesn’t call it Internet Of Things. He doesn’t call it Geocities Of Things. He calls it Stuff That Talks To The Interwebs, or STTTTI, or ST4I. He needed some guinea pigs to test his workshop material on, so Clearleft volunteered as tribute.

In short, it was great! And this time, I didn’t stop hacking when I got home.

First off, every workshop attendee gets a hand-picked box of goodies to play with and keep: an arduino mega, a wifi shield, sensors, screens, motors, lights, you name it. That’s the hardware side of things. There are also code samples and libraries that Seb has prepared in advance.

Getting ready to workshop with @Seb_ly. Unwrapping some Christmas goodies from Santa @Seb_ly.

Now, remember, I lack even the most basic knowledge of electronics, but after two days of fiddling with this stuff, it started to click.

Blinkenlights. Hello, little fella.

On the first workshop day, we all did the same exercises, connected things up, getting them to talk to the internet, that kind of thing. For the second workshop day, Seb encouraged us to think about what we might each like to build.

I was quite taken with the ability of the piezo buzzer to play rudimentary music. I started to wonder if there was a way to hook it up to The Session and have it play the latest jigs, reels, and hornpipes that have been submitted to the site in ABC notation. A little bit of googling revealed that someone had already taken a stab at writing an ABC parser for arduino. I didn’t end up using that code, but it convinced me that what I was trying to do wasn’t crazy.

So I built a machine that plays Irish traditional music from the internet.

Playing with hardware and software, making things that go beep in the night.

The hardware has a piezo buzzer, an “on” button, an “off” button, a knob for controlling the speed of the tune, and an obligatory LED.

The software has a countdown timer that polls a URL every minute or so. The URL is http://tune.adactio.com/. That in turn uses The Session’s read-only API to grab the latest tune activity and then get the ABC notation for whichever tune is at the top of that list. Then it does some cleaning up—removing some of the more advanced ABC stuff—and outputs a single line of notes to be played. I’m fudging things a bit: the device has the range of a tin whistle, and expects tunes to be in the key of D or G, but seeing as that’s at least 90% of Irish traditional music, it’s good enough.

Whenever there’s a new tune, it plays it. Or you can hit the satisfying “on” button to manually play back the latest tune (and yes, you can hit the equally satisfying “off” button to stop it). Being able to adjust the playback speed with a twiddly knob turns out to be particularly handy if you decide to learn the tune.

I added one more lo-fi modification. I rolled up a piece of paper and placed it over the piezo buzzer to amplify the sound. It works surprisingly well. It’s loud!

Rolling my own speaker cone, quite literally.

I’ll keep tinkering with it. It’s fun. I realise I’m coming to this whole hardware-hacking thing very late, but I get it now: it really does feel similar to that feeling you would get when you first figured out how to make a web page back in the days of Geocities. I’ve built something that’s completely pointless for most people, but has special meaning for me. It’s ugly, and it’s inefficient, but it works. And that’s a great feeling.

(P.S. Seb will be running his workshop again on the 3rd and 4th of February, and there will a limited amount of early-bird tickets available for one hour, between 11am and midday this Thursday. I highly recommend you grab one.)

Responding

Last week I had responsive-themed tour of London.

On Tuesday I went up to Chelsea to spend the day workshopping with some people at Education First. It all went rather splendidly, I’m happy to report.

It was an interesting place. First of all, there’s the office building itself. Once owned by News International, it has a nice balance between open-plan and grouped areas. Then there’s the people. Just 20% of them are native English speakers. It was really nice to be in such a diverse group.

The workshop attendees represented a good mix of skills too: UX, front-end development, and visual design were at the forefront, but project management and content writing were also represented. That made the exercises we did together very rewarding.

I was particularly happy that the workshop wasn’t just attended by developers or designers, seeing as one of the messages I was hammering home all day was that responsive web design affects everyone at every stage of a project:

Y’see, it’s my experience that the biggest challenges of responsive design (which, let’s face it, now means web design) are not technology problems. Sure, we’ve got some wicked problems when dealing with non-flexible media like bitmap images, which fight against the flexible nature of the web, but thanks to the work of some very smart and talented people, even those kinds of issues are manageable.

No, the biggest challenges, in my experience, are to do with people. Specifically, the way that people work together.

On Thursday evening, I reiterated that point at The Digital Pond event in Islington …leading at least one person in the audience to declare that they were having an existential crisis (not my intention, honest).

I also had the pleasure of hearing Sally give her take on responsive design. She was terrific at Responsive Day Out 2 and she was, of course, terrific here again. If you get the chance to see her speak, take it.

There should be videos from Digital Pond available at some point, so you’ll be able to catch up with our talks then.

Brighton workshops

There are some excellent workshops coming up in Brighton soon.

Seb will be teaching a two-day course on CreativeJS Fun and Games on the 13th and 14th of March. I went on one of Seb’s workshops a while back, and it was really, really good. He really does make it fun.

Then on April 2nd, Remy will be teaching a one-day workshop called Debug, and know thy tools. It sounds like it will be an “I know kung-fu” moment for front-end dev tools. Alas, I will be out of the country at An Event Apart Seattle at that time (I say “alas”, but of course I’m really looking forward to getting back to Seattle for An Event Apart).

Anyway, if you’re in Brighton—or looking for a good reason to make a trip to Brighton—I can highly recommend these workshops.

Climbing Mount Responsive

I’m back from Munich, where I spent three solid days workshopping with AutoScout24. I’m happy to report that it went really, really well. It’s restored my confidence after the negative feedback I got in Tel Aviv.

Three days is quite a long time to spend workshopping, so I was mostly winging it. But that extended period also allowed us to dive deep into specific issues and questions (all the usual suspects: how to handle navigation, images, complex interactions, etc.).

The real issues, however, were much more “bigger picture”—how to handle the transition to responsive of a big desktop-centric site that’s been growing for over a decade. By the end of the three days, we had divided the options into three groups:

  1. Start making any new pages and sections of the site responsive. After a while of doing that, the team would develop a pretty good feeling of what it would take to then go back and retrofit what’s already online. The downside of this approach is that would provide an asynchronous user experience: users would be moving from responsive to non-responsive parts of the site, which could be confusing.
  2. Leave the current fixed-width grid as it is, but focus on making all the components of the page flexible. Once all the components are fluid, then it should be a matter of switching over to a fluid grid in one fell swoop. On the plus side, this means that the whole site would then be responsive. On the negative side, until all the components have been made flexible—which could take some time—the site remains rigidly fixed-width and desktop-centric.
  3. Rebuild the mobile site, using it as a seed from which to grow a new responsive site. On the face of it, having a separate mobile subdomain might seem like a millstone around your neck if your trying to push for a responsive design. In practice though, it can be enormously useful. Mostly it’s a political issue: whereas ripping out the desktop site and starting from scratch is a huge task that would require everyone’s buy-in, nobody gives a shit about the mobile subdomain. Both the BBC news team and The Guardian are having great success with this approach, building mobile-first responsive sites bit-by-bit on the m. subdomain, with the plan to one day flip the switch and make the subdomain the main site. The downside is that until the switch is flipped, you’ve still got to deal with redirecting mobile traffic—probably using some nasty user-agent sniffing—and all the issues that come with having your content appearing at more than one URL.

There’s no doubt about it: trying to apply responsive design to large-scale existing desktop-centric sites is really, really hard. The message I keep repeating in my workshops is that you can’t expect to just sprinkle on some magic media-query fairydust—it just doesn’t work that way. Instead, you’ve got to figure out a way to reframe all your challenges into a mobile-first way of thinking.

Instead of asking “How can I make these patterns (mega-menus, lightboxes, complex data tables) work when the screen size shrinks?”, you need to ask “What’s the problem they’re supposed to be solving, and how would I design a solution for the small screen to start with?” Once you’ve done that, then it becomes a matter of scaling up to the large screen …which is actually a much simpler problem space.

As is so often the case with web design, it requires the application of progressive enhancement. In the case of responsive design, that means starting with small-screen styles, small-screen images, and small-screen content priority. Then you can progressively enhance with layout styles, larger images, and conditional loading of nice-to-have extra content. Oh, and you absolutely have to accept and embrace the fact that websites do not need to look the same in every browser.

Making that change in thinking can be hugely challenging.

Remember when we were all making websites with tables for layout? Then the web standards movement came along, pushing for the separation of structure and presenation, urging us to use CSS for layout. It took the brain-rewiring power of the CSS Zen Garden to really give people that “A-ha!” moment.

Mobile-first responsive design requires a similar rewiring of the brain. And if you’re used to doing things a certain way, then it’s natural to resist such drastic change—although as Elliot pointed out at the Responsive Day Out, when you first make the switch it might be very tricky, but it gets easier and easier with each project.

Still, it can be a difficult message to hear. I suspect that’s why my workshop in Tel Aviv wasn’t so warmly received—I didn’t provide any easy answers.

The designers and developers at AutoScout24 also didn’t find it easy to accept how much they’d have to rethink their approach, but by the end of the three days they had a much clearer idea of how they could go about making that change. I’m really curious to see where they’ll go from here. Personally, I’m very optimistic about their prospects for successfully pulling off a large-scale responsive relaunch.

There are two main reasons for my optimism:

  1. They’ve already put together a front-end styleguide; a UI library of components. The fact that they’re already thinking about breaking things down into their component parts is a terrific approach (and they also said they’re planning to make their UI library public, which makes me very happy indeed).
  2. Developers, designers, and information architects work side by side. The web department works in teams, but those teams aren’t organised by job role. Instead each small team of 4 or 5 people has a product manager, a UX designer, visual designer, and a developer or two.

I can’t emphasise enough how important that kind of collaborative environment is.

I’ve said it before, and I’ll say it again; the biggest challenges of responsive design are not technology problems.:

No, the biggest challenges, in my experience, are to do with people. Specifically, the way that people work together.

I’ve spoken to some companies who were eager to make the switch to responsive design, but who have designers and developers sitting in different rooms, or on different floors, or buildings, or even countries. That’s when my heart sinks. Trying to work in the iterative way that a good responsive project demands is going to be massively difficult—if not downright impossible—in that environment.

So I’m pretty confident that if the designers and developers at AutoScout24 put their minds to it, they can rise to the enormous challenge that lies ahead of them. They’ve got the right working environment, they’ve got a UI library, and they’ve got the option of using their exising mobile subdomain. Most of all, they’ve demonstrated a willingness to accept all the challenges that come with changing from a desktop-centric to a content-first mindset.

All in all, it was a very productive three days in Munich. It was hard work, but then again, I had the option of rewarding myself with some excellent Bavarian food and beer each evening.

Abendessen

Workshoppers of the world

Three weeks ago, myself and Jessica went to Israel. It was a wonderful trip, filled with wonderful food. I took lots of pictures if you don’t believe me.

But it wasn’t a holiday. Before I could go off exploring Tel Aviv and Jerusalem, I had work to do. I was one of the speakers at the UXI Studio event.

We arrived on Saturday, and I was giving a talk on Sunday evening. At first I thought that was a strange time for a series of talks, ‘till I realised that of course Sunday is just a regular work day like any other.

It was a lot of fun. I was the last of four speakers—all of whom were great—and the audience of about 200 people were really receptive and encouraging. I had fun. They had fun. Everything was just dandy.

Two days later, I gave a full-day workshop on responsive design. That was less than dandy.

I’ve run workshops like this quite a few times, and it has always gone really well, with lots of great discussions and reactions from attendees. The workshop is normally run with anywhere between ten and thirty people. This time, though, there were about 100 people.

Now, I knew in advance that there would be this many people, so I knew I wouldn’t be able to get as hands-on as I’d normally do; going from group to group, chatting and offering advice—it would simply take too long to that. So I still ran the exercises I’d normally do, but there was a lot more of me talking and answering questions.

I thought that was working out quite well—there were plenty of questions, and I was more than happy to answer as many as I could. In retrospect though, it may have been the same few people asking multiple questions. That might not have been the best experience for the people staying quiet.

Sure enough, when the feedback surveys came back, there were some scathing remarks. Now, to be fair, only 31 of the 100 attendees filled out the feedback form at all, and of those, 15 left specific remarks, some of which were quite positive. So I could theoretically reassure myself that only 10% of the attendees had a bad time, but I’m going to assume it was a fairly representative sample.

I could try to blame the failure of my workshop on the sheer size of it, but I did a variation of the same workshop for about the same number of attendees at UX Week last year, and that went pretty great. So I’m not sure exactly what went wrong this time. Maybe I wasn’t communicating as clearly as I hoped, or maybe the attendees had very different expectations about what the workshop would be about. Or maybe it just works better as a half-day workshop (like at UX Week and UX London) than a full day.

Anyway, I’m going to take it as a learning experience. I think from now on, I’m going to keep workshop numbers to a managable level: I think around thirty attendees is a reasonable limit.

I’m about to head over to Munich for three solid days of workshopping and front-end consulting at a fairly large company. Initially there was talk of having about 100 people at the workshop, but given my recent experience in Tel Aviv, I baulked at that. So instead, the compromise we reached was that I’d give a talk to 100 people tomorrow morning, but that the afternoon’s workshop would be limited to about 30 people. Then there’ll be two days of hacking with an even smaller number.

This won’t be the first time I’ve done three solid days of intensive workshopping, but last time I was doing it together with Aaron:

I’m in Madison, Wisconsin where myself and Aaron are wrapping up three days of workshopping with Shopbop. It’s all going swimmingly.

This last of the three days is being spent sketching, planning and hacking some stuff together based on all the things that Aaron and I have been talking about for the first two days: progressive enhancement, responsive design, HTML5, JavaScript, ARIA …all the good stuff that Aaron packed into Adaptive Web Design.

This time I’m on my own. Wish me luck!

August in America, day twenty

As predicted, today’s schedule of two back-to-back half-day workshops at UX Week was indeed quite exhausting. But it was also very rewarding.

Every time I run a workshop, I always end up learning something from the experience and today was no exception. The attendees were a bright bunch with lots of great questions and discussion points.

Workshopping Workshopping Workshopping Workshopping Workshopping Workshopping

Once the workshops were done, I felt pretty exhausted. Jessica and I had a quiet night sampling the culinary delights of M.Y. China conveniently located just across the street from our hotel so I could collapse into bed at the end of the day.