Guide to Internal Communication, the Basecamp Way
Writing solidifies, chat dissolves. Substantial decisions start and end with an exchange of complete thoughts, not one-line-at-a-time jousts. If it’s important, critical, or fundamental, write it up, don’t chat it down.
This one feels like it should be Somebody’s Law:
If your words can be perceived in different ways, they’ll be understood in the way which does the most harm.