Businesses focus on efficiencies—doing the things that net them the most money for the least effort. By contrast, taxpayer-funded public programs are designed and expected to cover everyone—including, and especially, the most marginalized. That’s why they’re taxpayer-funded; so they don’t face existential risk be eschewing profit-driven decision-making. Does this work perfectly? No. But I think about it a lot when people shit on the bigness and slowness of government. That bigness & slowness is supposed to create space and resources to account for the communities, that a “lean,” fast approach deliberately ignores.