Link tags: boarding

The Customer Onboarding Handbook [PDF]

A free PDF with five articles:

• The Brand Experience Gap by Emma Parnell
• Ongoing Onboarding: Taking Customers from First Use to Product Mastery by Chris How
• Just Add ICE: 3 Ways to Make Your Customer Experience More Meaningful by Candi Williams
• Effectively Researching and Using Customer Journey Maps by Lauren Isaacson
• Using and Abusing Surveys in Customer Onboarding by Caroline Jarrett

Three of those authors spoke at this year’s UX London!

When you browse Instagram and find former Australian Prime Minister Tony Abbott’s passport number

This was an absolute delight to read! Usually when you read security-related write-ups, the fun comes from the cleverness of the techniques …but this involved nothing cleverer than dev tools. In this instance, the fun is in the telling of the tale.

Plotters, pantsers, and user onboarding | Krystal Higgins

Krystal compares two styles of writing and applies them to onboarding.

Brendan Dawes - Now Boarding

I love this project by Brendan—a kind of retroactive design fiction featuring boarding passes from airline travel referenced (but never seen) in films like Die Hard, The French Connection, and Pulp Fiction.

First Time User Experiences

Krystal’s excellent annotated collection of onboarding examples.

Redesigning the Boarding Pass - Journal - Boarding Pass / Fail

The redesign of everyday things.