I’ve come to accept that our current approach to remedy poor performance largely consists of engineering techniques that stem from the ill effects of our business, product management, and engineering practices. We’re good at applying tourniquets, but not so good at sewing up deep wounds.
It’s becoming increasingly clear that web performance isn’t solely an engineering problem, but a problem of people.
This instance of collective action from inside a tech company is important, not just for the specifics of Google, but in acting as an example to workers in other companies.
And of all the demands, this is the one that could have the biggest effect in the US tech world:
An end to Forced Arbitration.