Websites are primarily seen as functional software, built to fulfill a business objective and to reach quantifiable goals. The field of user experience is obsessed with KPIs, jobs-to-be-done, optimized user flows, and conversion rates. And in quest of ever more efficient processes – and in the spirit of true modernists –, design and development teams try to standardize solutions into reusable templates and components, streamlined pattern libraries, and scalable design systems.
- Design systems haven’t “solved” inconsistency. Rather, they’ve shifted how and when it manifests.
- Many design systems have introduced another, deeper issue: a problem of visibility.
Ethan makes the case that it’s time we stopped taking a pattern-led approach to design systems and start taking a process-led approach. I agree. I think there’s often more emphasis on the “design” than the “system”.
Another follow-on to my post about design systems and automation. Here, Matthew invokes the spirit of the much-misunderstood Luddite martyrs. It’s good stuff.
Design systems are used by greedy software companies to fatten their bottom line. UI kits replace skilled designers with cheap commoditized labor.
Agile practices pressure teams to deliver more and faster. Scrum underscores soulless feature factories that suck the joy from the craft of software development.
But progress requires more than breaking looms.
Brad weighs in on what I wrote about design systems and automation. He rightly points out that the issue isn’t with any particular tool—and a design system is, after all, a tool—but rather with the culture and processes of the organisation.
Sure, design systems have the ability to dehumanize and that’s something to actively watch out for. But I’d also say to pay close attention to the processes and organizational culture we take part in and contribute to.
There’s a full-on rant here about the dehumanising effects of what’s called “agile” at scale:
I’ve come to the conclusion that “enterprise web development” is just regular web development, only stripped of any joy or creativity or autonomy. It’s plugging a bunch of smart people into the matrix and forcing them to crank out widgets and move the little cards to the right.
But a design system that optimizes for consistency relies on compliance: specifically, the people using the system have to comply with the system’s rules, in order to deliver on that promised consistency. And this is why that, as a way of doing something, a design system can be pretty dehumanizing.
Ethan shares his thoughts on what I wrote about design systems and automation. He offers this test on whether a design system is empowering or disempowering:
Does the system you work with allow you to control the process of your work, to make situational decisions? Or is it simply a set of rules you have to follow?
A case study from Twitter on the benefits of using a design system:
With component-based design, development becomes an act of composition, rather than constantly reinventing the wheel.
I think that could be boiled down to this:
Component-based design favours composition over invention.
I’m not saying that’s good. I’m not saying that’s bad. I’m also not saying it’s neutral.
These are good challenges to think about. Almost all of them are user-focused, and there’s a refreshing focus away from reaching for a library:
It’s tempting to read about these problems with a particular view library or a data fetching library in mind as a solution. But I encourage you to pretend that these libraries don’t exist, and read again from that perspective. How would you approach solving these issues?
I like the questions that the TELUS team ask about any potential components to be added to their design system:
- Is it on brand?
- Is it accessible?
- Has it been tested?
- Can it be reused?
They also have design principles.
The steps that the Canva team took to turbocharge their design ops.
I’ll talk about why creating a shared design system has boosted our organizational productivity—and how you can help your teams improve product quality while reducing your company’s ‘design debt’.
18F: Digital service delivery | Building a large-scale design system: How we created a design system for the U.S. government
Maya Benari provides an in-depth walkthrough of 18F’s mission to create a consistent design system for many, many different government sites.
When building out a large-scale design system, it can be hard to know where to start. By focusing on the basics, from core styles to coding conventions to design principles, you can create a strong foundation that spreads to different parts of your team.
There’s an interface inventory, then mood boards, then the work starts on typography and colour, then white space, and finally the grid system.
The lessons learned make for good design principles:
- Talk to the people
- Look for duplication of efforts
- Know your values
- Empower your team
- Start small and iterate
- Don’t work in a vacuum
- Reuse and specialize
- Promote your system
- Be flexible
In search of typographical consistency in government departments.