Link tags: customer

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Thinking in Triplicate – Mule Design Studio – Medium

Erika has written a great guest post on Ev’s blog. It covers the meaning, the impact, and the responsibility of design …and how we’ve been chasing the wrong measurements of success.

We design for the experience of a single user at a time and expect that the collective experience, and the collective impact, will take care of itself.

Don’t tell me what my browser can’t do! by Christian Heilmann

A great piece by Christian on taking a responsible, customer-focused approach to building on the web.

You don’t have to support old browsers and terrible setups. But you are not allowed to block them out. It is a simple matter of giving a usable interface to end users. A button that does nothing when you click it is not a good experience. Test if the functionality is available, then create or show the button.

Yes, this is an argument for progressive enhancement. No, that does not mean you can’t use JavaScript.

You can absolutely expect JavaScript to be available on your end users computers in 2016. At the same time it is painfully naive to expect it to work under all circumstances.

Thieves Are Your Best Customers in Waiting – Stuntbox

A great article from David with some concrete proposals for media companies.

By the way, how nice is David’s new responsive design? Very nice. Very nice indeed.

Apple - To all iPhone customers

Early adopters of the iPhone now get a $100 of Apple Store credit. Nice bit of customer management.

Sisters Complain Of Nightmare Trip (from The Argus)

Yet another reason never to fly with Ryanair.