Tags: empathy

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Empathy Prompts

A series of small suggestions that anyone can try so that they can better empathise with people who experience digital products differently.

These prompts are intended to help build empathy, not describe any one person’s experience. These prompts are not intended to tokenize the experience of the individuals experiencing these conditions.

Hidden Expectations - daverupert.com

Over the years I’ve come to realize that most difficult part of making websites isn’t the code, it’s the “hidden expectations”, the unseen aspects I didn’t know were my responsibility when I started: Accessibility, Security, Performance, and Empathy.

No Really, For Everyone | Benjamin Listwon

A heartfelt call to web developers to consider the needs of the many and varied people trying to use what we build.

None of this is about Javascript. None of this is about CSS transforms or WebGL. None of this is about technology at all.

It is about making products that serve all users equally. It is about putting ourselves in others’ shoes. It is about trying to imagine the frustration and difficulty of using our products when the conditions aren’t what we’re used to. It is about being human.

Human Interest by Trent Walton

Trent proposes a way to avoid implementing dark patterns: take a leaf from the progressive enhancement playbook and assume the worst conditions for your user’s context.

The Pastry Box Project | 8 August 2013, baked by Viviana Doctorovich

Empathy is for everyone:

No matter how many times I go through this journey, it never stops surprising me how easy it is to lose perspective in the heat of a project and forget that there is no difference between a user, a client and a designer. It shouldn’t be so hard to remember that no matter the title, we’re all just people trying to get things done.

A nice reminder from Viv.

Civil Rights CAPTCHA

CAPTHCAs are a terrible, terrible solution to a technological problem. But at least these CAPTCHAs acknowledge that the person typing is not only not-a-bot, but a human being.

Making Light: The lily knows not why it blossoms in the spring

Before we point the finger and laugh at the Facebook users leaving confused comments on Read Write Web, we should look to our own experiences with Google Buzz.

northtemple - Accessibility to the Face

An excellent rumination on the meaning of accessibility, prompted by real world experiences.

Matt Webb's Interconnected (it's all confused and beautiful.)

Now this is what I call a captcha. You want to know about my mother? I'll tell you about my mother.