The transcript of a presentation on the intersection of ethics and accessibility.
I have to keep reminding myself that I do have some control. I can build The Medium I want. I can cling to what’s good.
With echoes of Anil Dash’s The Web We Lost, this essay is a timely reminder—with practical advice—for we designers and developers who are making the web …and betraying its users.
You see, the web wasn’t meant to be a gated community. It’s actually pretty simple.
A web server, a public address and an HTML file are all that you need to share your thoughts (or indeed, art, sound or software) with anyone in the world. No authority from which to seek approval, no editorial board, no publisher. No content policy, no dependence on a third party startup that might fold in three years to begin a new adventure.
That’s what the web makes possible. It’s friendship over hyperlink, knowledge over the network, romance over HTTP.
If you subtract the flying cars and the jets of flame shooting out of the top of Los Angeles buildings, it’s not a far-off place. It’s fortunes earned off the backs of slaves, and deciding who gets to count as human. It’s impossible tests with impossible questions and impossible answers. It’s having empathy for the right things if you know what’s good for you. It’s death for those who seek freedom.
A thought-provoking first watch of Blade Runner …with an equally provocative interpretation in the comments:
The tragedy is not that they’re just like people and they’re being hunted down; that’s way too simplistic a reading. The tragedy is that they have been deliberately built to not be just like people, and they want to be and don’t know how.
That’s what really struck me about Kazuo Ishiguro’s Never Let Me Go: the tragedy is that these people can’t take action. “Run! Leave! Go!” you want to scream at them, but you might as well tell someone “Fly! Why don’t you just fly?”
John Lanchester reviews ‘The Attention Merchants’ by Tim Wu, ‘Chaos Monkeys’ by Antonio García Martínez and ‘Move Fast and Break Things’ by Jonathan Taplin · LRB 17 August 2017
Triple the hand-wringing in this combined review of three books:
- The Attention Merchants: From the Daily Newspaper to Social Media, How Our Time and Attention Is Harvested and Sold by Tim Wu,
- Chaos Monkeys: Inside the Silicon Valley Money Machine by Antonio García Martínez, and
- Move Fast and Break Things: How Facebook, Google and Amazon have Cornered Culture and What It Means for All of Us by Jonathan Taplin.
What this means is that even more than it is in the advertising business, Facebook is in the surveillance business. Facebook, in fact, is the biggest surveillance-based enterprise in the history of mankind. It knows far, far more about you than the most intrusive government has ever known about its citizens. It’s amazing that people haven’t really understood this about the company. I’ve spent time thinking about Facebook, and the thing I keep coming back to is that its users don’t realise what it is the company does. What Facebook does is watch you, and then use what it knows about you and your behaviour to sell ads. I’m not sure there has ever been a more complete disconnect between what a company says it does – ‘connect’, ‘build communities’ – and the commercial reality.
A series of questions to ask on any design project:
- What are my lenses?
- Am I just confirming my assumptions, or am I challenging them?
- What details here are unfair? Unverified? Unused?
- Am I holding onto something that I need to let go of?
- What’s here that I designed for me? What’s here that I designed for other people?
- What would the world look like if my assumptions were wrong?
- Who might disagree with what I’m designing?
- Who might be impacted by what I’m designing?
- What do I believe?
- Who’s someone I’m nervous to talk to about this?
- Is my audience open to change?
- What am I challenging as I create this?
- How can I reframe a mistake in a way that helps me learn?
- How does my approach to this problem today compare to how I might have approached this one year ago?
- If I could learn one thing to help me on this project, what would that one thing be?
- Do I need to slow down?
Paul has published the slides and transcript of his knock-out talk at Patterns Day. This a must-read: superb stuff!
Design systems are an attempt to add a layer of logic and reasoning over a series decisions made by complex, irrational, emotional human beings. As such, they are subject to individual perspectives, biases, and aspirations.
How does the culture in which they are made effect the resulting design?
So what happens when these tools for maximizing clicks and engagement creep into the political sphere?
This is a delicate question! If you concede that they work just as well for politics as for commerce, you’re inviting government oversight. If you claim they don’t work well at all, you’re telling advertisers they’re wasting their money.
Facebook and Google have tied themselves into pretzels over this.
Digital Assistants, Facebook Quizzes, And Fake News! You Won’t Believe What Happens Next | Laura Kalbag
A great presentation from Laura on how tracking scripts are killing the web. We can point our fingers at advertising companies to blame for this, but it’s still developers like us who put those scripts onto websites.
We need to ask ourselves these questions about what we build. Because we are the gatekeepers of what we create. We don’t have to add tracking to everything, it’s already gotten out of our control.
Excellent and practical advice for before, during, and after research sessions and usability tests.
Josh gives a thorough roundup of the Interaction ‘17 event he co-chaired.
“I think I’ve distilled what this conference is all about,” Jeremy Keith quipped to me during one of the breaks. “It’s about how we’ll save the world through some nightmarish combination of virtual reality, chatbots, and self-driving cars.”
You, the software engineers and leaders of technology companies, face an enormous responsibility. You know better than anyone how best to protect the millions who have entrusted you with their data, and your knowledge gives you real power as civic actors. If you want to transform the world for the better, here is your moment. Inquire about how a platform will be used. Encrypt as much as you can. Oppose the type of data analysis that predicts people’s orientation, religion, and political preferences if they did not willingly offer that information.
Radical Technologies: The Design of Everyday Life, now available for pre-order | Adam Greenfield’s Speedbird
Adam Greenfield’s new book is almost here at last, and it sounds like it has pivoted into quite an interesting beast.
This article examines what I thought was the most interesting aspect of Rogue One—the ethical implications for technologists.
Don’t dismiss this essay just because it’s about a Hollywood blockbuster. Given the current political situation, this is deeply relevant.
The dreadful headline makes this sound like another pearl-clutching moral panic, but there’s some good stuff in this somewhat hagiographic profile.
Harris is developing a code of conduct—the Hippocratic oath for software designers—and a playbook of best practices that can guide start-ups and corporations toward products that “treat people with respect.” Having companies rethink the metrics by which they measure success would be a start.
The 1989 CBC Massey Lectures, “The Real World of Technology” - Home | Ideas with Paul Kennedy | CBC Radio
I’m about to start reading Ursula M. Franklin’s The Real World of Technology based on Mandy’s recommendation. The audio files from original series of lectures on which the book is based are still available here, but alas not in any huffduffable form.
Dan Gillmor and Kevin Marks report on the Decentralized Web Summit:
Kahle framed the gathering with three key questions: How can we build a reliable decentralized web? How can we make it more private? And how do we keep it fun and evolving?
People who excel at software design become convinced that they have a unique ability to understand any kind of system at all, from first principles, without prior training, thanks to their superior powers of analysis. Success in the artificially constructed world of software design promotes a dangerous confidence.
Great stuff as usual from Maciej, ending with a rallying cry for us to pay attention to history:
This is not the first time an enthusiastic group of nerds has decided to treat the rest of the world as a science experiment. Earlier attempts to create a rationalist Utopia failed for interesting reasons, and since we bought those lessons at a great price, it would be a shame not to learn them.
There is also prior art in attempts at achieving immortality, limitless wealth, and Galactic domination. We even know what happens if you try to keep dossiers on an entire country.
If we’re going to try all these things again, let’s at least learn from our past, so we can fail in interesting new ways, instead of failing in the same exasperating ways as last time.