Increasingly, I think UX doesn’t live up to its original meaning of “user experience.” Instead, much of the discpline today, as it’s practiced in Big Tech firms, is better described by a new name.
UX is now “user exploitation.”
May 1st was my last day as a VP and Distinguished Engineer at Amazon Web Services, after five years and five months of rewarding fun. I quit in dismay at Amazon firing whistleblowers who were making noise about warehouse employees frightened of Covid-19.
Fair play, Tim Bray!
The victims weren’t abstract entities but real people; here are some of their names: Courtney Bowden, Gerald Bryson, Maren Costa, Emily Cunningham, Bashir Mohammed, and Chris Smalls.
I’m sure it’s a coincidence that every one of them is a person of color, a woman, or both. Right?
James talks about automation and understanding.
Just because a technology – whether it’s autonomous vehicles, satellite communications, or the internet – has been captured by capital and turned against the populace, doesn’t mean it does not retain a seed of utopian possibility.
But under the guise of innovation and progress, companies are stripping away worker protections, pushing down wages, and flouting government regulations. At its core, the sharing economy is a scheme to shift risk from companies to workers, discourage labor organizing, and ensure that capitalists can reap huge profits with low fixed costs.
There’s nothing innovative or new about this business model. Uber is just capitalism, in its most naked form.
This is not as linkbaity as the title might suggest.
I’ve suggested the term “exploitationware” as a more accurate name for gamification’s true purpose…