The slides from Yesenia’s talk on scenario-driven design.
Whenever you plan or design a system, you need to build in your own ashtrays—a codified way of dealing with the inevitability of somebody doing the wrong thing. Think of what your ideal scenario is—how do you want people to use whatever you’re building—and then try to identify any aspects of it which may be overly opinionated, prescriptive, or restrictive. Then try to preempt how people might try to avoid or circumvent these rules, and work back from there until you can design a safe middle-ground into your framework that can accept these deviations in the safest, least destructive way possible.
Words of wisdom from Scott on the clash of brand guidelines and the flexible nature of the web:
One thing I am pretty sure of though, is that having a fast, accessible, user-friendly site can reflect incredibly well on a company, and I’d love to see more guidelines and expectations that prioritize these aspects of a service as branding requirements in addition to the usual visual details.
Cameron has put all the materials from his four-part series together in one handy spot.