A catalogue of design decisions that have had harmful effects on users. This is a call for more inclusive design, but also a warning on the fetishisation of seamlessness:
The focus on details and delight can be traced to manifestos like Steve Krug’s Don’t Make Me Think, which propose a dogmatic adherence to cognitive obviousness and celebrates frictionless interaction as the ultimate design accomplishment.
This is the full text of Owen’s talk at the Responsive Day Out. It makes for a terrific read!
The slides from Owen’s magnificent talk at the Responsive Day Out …but you really had to be there.
Wait... I thought this was considered harmful?
Charmr is a design concept for diabetes management devices proposed by Adaptive Path following a process of research and iteration.