Increasingly, I think UX doesn’t live up to its original meaning of “user experience.” Instead, much of the discpline today, as it’s practiced in Big Tech firms, is better described by a new name.
UX is now “user exploitation.”
These survey results show that creating and maintaining an impactful design system comes with challenges such as planning a clear strategy, managing changes to the system, and fostering design system adoption across the organization. Yet the long-lasting value of a mature design system—like collaboration and better communication—awaits after the hard work of overcoming these challenges is done.
A great talk by Ethan called The Design Systems Between Us.
4 Design Patterns That Violate “Back” Button Expectations – 59% of Sites Get It Wrong - Articles - Baymard Institute
Some interesting research in here around user expecations with the back button:
Generally, we’ve observed that if a new view is sufficiently different visually, or if a new view conceptually feels like a new page, it will be perceived as one — regardless of whether it technically is a new page or not. This has consequences for how a site should handle common product-finding and -exploration elements like overlays, filtering, and sorting. For example, if users click a link and 70% of the view changes to something new, most will perceive this to be a new page, even if it’s technically still the same page, just with a new view loaded in.
It all started at Patterns Day…
(Note: you’ll probably need to use Reader mode to avoid taxing your eyes reading this—the colour contrast …doesn’t.)
Sara shares how she programmes with custom properties in CSS. It sounds like her sensible approach aligns quite nicely with Andy’s CUBE CSS methodology.
Oh, and she’s using Fractal to organise her components:
I’ve been using Fractal for a couple of years now. I chose it over other pattern library tools because it fit my needs perfectly — I wanted a tool that was unopinionated and flexible enough to allow me to set up and structure my project the way I wanted to. Fractal fit the description perfectly because it is agnostic as to the way I develop or the tools I use.
Progressive disclosure interface patterns categorised and evaluated:
- mouseover popups (just say no!),
- new pages,
- scrolling sideways.
I really like the hypertext history invoked in this article.
The piece finishes with a great note on the MacNamara fallacy:
Everyone thinks metrics let us measure results. But, actually, they don’t. They measure only what they are measuring. Engagement, for example, is not something that can be measured, so we use an analogue for it. Time on page. Or clicks.
We often end up measuring what is quick, cheap, and easy to measure. Therefore, few organizations regularly conduct usability testing or customer-satisfaction surveys, but lots use analytics.
Even today, organizations often use clicks as a measure of engagement. So, all too often, they design user interfaces to generate clicks, so the system can measure them.
Cargo cultism is not a strategy:
Apple and Google get it wrong just as often as the rest of us.
- Design systems haven’t “solved” inconsistency. Rather, they’ve shifted how and when it manifests.
- Many design systems have introduced another, deeper issue: a problem of visibility.
Ethan makes the case that it’s time we stopped taking a pattern-led approach to design systems and start taking a process-led approach. I agree. I think there’s often more emphasis on the “design” than the “system”.
At the risk of being a broken record; HTML really needs
<tooltip>elements. Not more “low-level primitives” but good ol’ fashioned, difficult-to-get-consensus-on elements.
I wish browsers would prioritize accessibility improvements over things like main thread scheduling optimization to unblock tracking pixels and the Sisyphean task of competing with native.
If we really want to win, let’s make it easy for everyone to access the Web.
An interesting project that will research and document the language used across different design systems to name similar components.
I really like the work that IF are doing to document patterns around handling data:
- Signing in to a service
- Giving and removing consent
- Giving access to data
- Getting access to data
- Understanding automated decisions
- Doing security checks
Each pattern has a description, advantages, limitations, and examples.
There seems to be a tendency to repurpose existing solutions to other people’s problems. I propose that this is the main cause of the design sameness that we encounter on the web (and in apps) today. In our (un)conscious attempts to reduce the effort needed to do our work, we’ve become experts in choosing rather than in thinking.
A very thoughtful piece from Stephen.
When we use existing solutions or patterns, we use a different kind of thinking. Our focus is on finding which pattern will work for us. Too quickly, we turn our attention away from closely examining the problem.
The video of a talk in which Mark discusses pace layers, dogs, and design systems. He concludes:
- Current design systems thinking limits free, playful expression.
- Design systems uncover organisational disfunction.
- Continual design improvement and delivery is a lie.
- Component-focussed design is siloed thinking.
It’s true many design systems are the blueprints for manufacturing and large scale application. But in almost every instance I can think of, once you move from design to manufacturing the horse has bolted. It’s very difficult to move back into design because the results of the system are in the wild. The more strict the system, the less able you are to change it. That’s why broad principles, just enough governance, and directional examples are far superior to locked-down cookie cutters.
Making the case for moving your navigation to the bottom of the screen on mobile:
Phones are getting bigger, and some parts of the screen are easier to interact with than others. Having the hamburger menu at the top provides too big of an interaction cost, and we have a large number of amazing mobile app designs that utilize the bottom part of the screen. Maybe it’s time for the web design world to start using these ideas on websites as well?
This is a really interesting distinction:
An intentional design system. The flavour and framework may vary, but the approach generally consists of: design system first → design/build solutions.
An emergent design system. This approach is much closer to the user needs end of the scale by beginning with creative solutions before deriving patterns and systems (i.e the system emerges from real, coded scenarios).
It’s certainly true that intentional design systems will invariably bake in a number of (unproven?) assumptions.
Keep what you need, delete what you don’t and add whatever you like on top of whats already there.
The good folks at Sparkbox ran a survey on design systems. Here are the results, presented in a flagrantly anti-Tufte manner.
This is about designing forms that everyone can use and complete as quickly as possible. Because nobody actually wants to use your form. They just want the outcome of having used it.