Most work is pretty mundane. Even work on meaningful things. The most profound stuff is built one mostly boring brick at a time. Even the most creative ideas, the best art, the breakthroughs have to be assembled, and assembly isn’t typically what fires people up.
You don’t get to the exhilarating end without going through the mundane middle. And the beginning and end are the shortest parts — the middle is most of it.
Hana recounts the preparation she did for an online presentation, including some advice from me. I’m right in the middle of preparing my own online presentation right now, and I should really heed that advice. But I fear what I told Hana was “do as I say, not as I do.”
The right coding language, system architecture, or interface design will vary wildly from project to project. But there are characteristics particular to software that consistently cause traditional management practices to fail, while allowing small startups to succeed with a shoestring budget:
- Reusing good software is easy; it is what allows you to build good things quickly;
- Software is limited not by the amount of resources put into building it, but by how complex it can get before it breaks down; and
- The main value in software is not the code produced, but the knowledge accumulated by the people who produced it.
Understanding these characteristics may not guarantee good outcomes, but it does help clarify why so many projects produce bad outcomes. Furthermore, these lead to some core operating principles that can dramatically improve the chances of success:
- Start as simple as possible;
- Seek out problems and iterate; and
- Hire the best engineers you can.
My stack requires no maintenance, has perfect Lighthouse scores, will never have any security vulnerability, is based on open standards, is portable, has an instant dev loop, has no build step and… will outlive any other stack.
Chris is gathering end-of-year thoughts from people in response to the question:
What is one thing you learned about building websites this year?
A people’s history of copying, from art to software.
Designers copy. We steal like great artists. But when we see a copy of our work, we’re livid.
My name is Jeremy Keith and I endorse this message:
I love the modern JS platform (the stuff the browser does for you), and hate modern JS tooling.
A great talk by Ethan called The Design Systems Between Us.
RFC 8890 maybe the closest thing we’ve got to a Hippocratic oath right now.
A community that agrees to principles that are informed by shared values can use them to navigate hard decisions.
Many discussions influenced this document, both inside and outside of the IETF and IAB. In particular, Edward Snowden’s comments regarding the priority of end users at IETF 93 and the HTML5 Priority of Constituencies were both influential.
Before the hagiographical praise for working with an iPad Pro, Robin nails the fundamental shape of the design process:
I had forgotten that there are two modes of design, just as there is in writing.
The first mode is understanding the problem, getting a ten-thousand foot view of the land. It’s getting people to acknowledge that this really is the problem we need to agree upon. This work needs to happen in a sketchbook in the form of messy, back-of-the-napkin drawings or in writing. All this helps you to form a proper argument and focus your thoughts.
The second mode of design is taking that ten-thousand foot view and zooming all the way in to the hairs on the back of the rabbit; figuring out the precise UI and components, the copywriting, the animations, the everything else. This should be done in a design tool like Figma or Sketch. And this is when we should be talking about color palettes, icons, design systems, and consistency.
The problem with almost all design work is that first phase never really happens. People don’t take that ten thousand foot view of the problem and are focusing instead on the pixels; they’re trapped by the system they know too well.
Yes, yes, yes! Spot on:
I think people get stuck in that second mode because productivity in design is often tied to “how many pages or frames did I design today?” when productivity should instead be thought of as “how did my understanding of the problem change?
It all started at Patterns Day…
(Note: you’ll probably need to use Reader mode to avoid taxing your eyes reading this—the colour contrast …doesn’t.)
Five moments in the lifecycle of a design system. They grow up so fast!
- Formation of the Design System Team
- First Page Shipped
- Consumable Outside the Main Product
- First Non-System Team Consumer
- First Breaking Change
Dave makes the observation that design systems are less like open source software and more like enterprise software—software you didn’t choose to use:
Often, in my experience, for an internal Design System to have widespread adoption it requires a literal executive mandate from the top floor of the building.
Also: apparently design systems have achieved personhood now and we’re capitalising them as proper names. First name Design, last name System.
“Please, call me Design. Mr. System was my father.”
Some good thought morsels from Robin on product design:
Bad product design is when folks talk more about the UI than what the UI is built on top of.
There’s a lot of talk about how great design is invisible—mostly boring conversations with little substance—but! I think that’s true when it comes to product design.
Bad product design is when your interface looks like your org chart.
Look, employers are always free to – and should! – evaluate the work product produced by employees. But they don’t have to surveil someone’s every move or screenshot their computer every five minutes to do so. That’s monitoring the inputs. Monitor the outputs instead, and you’ll have a much healthier, saner relationship.
If you hire smart, capable people and trust them to do good work – surprise-surprise – people will return the sentiment deliver just that! The irony of setting up these invasive surveillance regimes is that they end up causing the motivation to goof off to beat the very systems that were setup to catch such behavior.
This is for everyone at Clearleft, but I’m sharing it here for you too.
I wrote something recently about telling the story of performance. Sue Loh emphasis the importance of understanding what makes people tick:
Performance engineers need to be an interesting mix of data-lovers and people-whisperers.
Working in a big organization is shocking to newcomers because of this, as suddenly everyone has to be consulted to make the smallest decision. And the more people you have to consult to get something done, the more bureaucracy exists within that company. In short: design systems cannot be effective in bureaucratic organizations. Trust me, I’ve tried.
Who hurt you, Robin?