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ongoing by Tim Bray · The LLM Problem

It doesn’t bother me much that bleeding-edge ML technology sometimes gets things wrong. It bothers me a lot when it gives no warnings, cites no sources, and provides no confidence interval.

Yes! Like I said:

Expose the wires. Show the workings-out.

Openly Licensed Images, Audio and More | Openverse

A search engine for images and audio that’s either under a Creative Commons license or is in the public domain.

Programming Portals

A terrific piece by Maggie Appleton that starts with a comparison of graphical user interfaces and command line tools—which reminds me of the trade-offs between seamless and seamful design—and then moves into a proposed paradigm for declarative design tools:

Small, scoped areas within a graphical interface that allow users to read and write simple programmes

The Customer Onboarding Handbook [PDF]

A free PDF with five articles:

  • The Brand Experience Gap by Emma Parnell
  • Ongoing Onboarding: Taking Customers from First Use to Product Mastery by Chris How
  • Just Add ICE: 3 Ways to Make Your Customer Experience More Meaningful by Candi Williams
  • Effectively Researching and Using Customer Journey Maps by Lauren Isaacson
  • Using and Abusing Surveys in Customer Onboarding by Caroline Jarrett

Three of those authors spoke at this year’s UX London!

Improving the information architecture of the Smart Pension member app | Design and tech | Smart – retirement, savings and financial wellbeing

Here’s a really excellent, clearly-written case study that unfortunately includes this accurate observation:

In recent years the practice of information architecture has fallen out of fashion, which is a shame as you can’t design something successfully without it. If a user can’t find a feature, it’s game over - the feature may as well not exist as far as they’re concerned.

I also like this insight:

Burger menus are effective… at hiding things.

What happened when we disabled Google AMP at Tribune Publishing?

Shockingly little. So you should try it, too.

Open Lecture at CIID: “Keeping up with the Kardashevians” – Petafloptimism

A terrfic presentation from Matt Jones (with the best talk title ever). Pace layers, seamful design, solarpunk, and more.

The Unintended Consequences of China Leapfrogging to Mobile Internet · Yiqin Fu

Imagine a world without hyperlinks or search:

Take WeChat as an example. It is home to the vast majority of China’s original writing, and yet:

  1. It doesn’t allow any external links;
  2. Its posts are not indexed by search engines such as Google or Baidu, and its own search engine is practically useless;
  3. You can’t check the author’s other posts if open the page outside of the WeChat app. In other words, each WeChat article is an orphan, not linked to anything else on the Internet, not even the author’s previous work.

Search engine indexing is key to content discovery in the knowledge creation domain, but in a mobile-first world, it is extremely difficult to pull content across the walled gardens, whether or not there is a profit incentive to do so.

Again, the issue here is not censorship. Had China relaxed its speech restrictions, a search start-up would’ve faced the same level of resistance from content platforms when trying to index their content, and content platforms would’ve been equally reluctant to create their own search engines, as they could serve ads and profit without a functional search engine.

Bones, Bones: How to Articulate a Whale

I found this to be thoroughly engrossing. An articulate composition, you might say.

I couldn’t help thinking of J.G. Ballard’s short story, The Drowned Giant.

When Women Make Headlines

This is a great combination of rigorous research and great data visualisation.

The UI fund

This is an excellent initiate spearheaded by Nicole and Sarah at Google! They want to fund research into important web UI work: accessibility, form controls, layout, and so on. If that sounds like something you’ve always wanted to do, but lacked the means, fill in the form.

Kagi Search

A new search engine (and browser!) that will have a paid business model.

Between this and Duck Duck Go, there’s evidence of an increasing appetite for alternatives to Google’s increasingly-more-rubbish search engine.

In Quest of Search

On the surface this is about the pros and cons of minting a new HTML search element to replace div role="search" but there’s a deeper point which is that, while ARIA exists to the plug the gaps in HTML, the long-term goal is to have no gaps.

ARIA is not meant to replace HTML. If anything, the need to use ARIA as ‘polyfill’ for HTML semantics could be considered as a sign and a constant reminder of the fact that HTML falls short on some semantics that benefit users of assistive technologies.

Google AMP is dead! AMP pages no longer get preferential treatment in Google search

I don’t know if AMP is quite dead yet, but it feels like it would be a mercy to press a pillow down on its face.

Google’s stated intention was to rank sites that load faster but they ended up ranking sites that use AMP instead. And the largest advertising company in the world dictating how websites can be built is not a way to a healthier and more open web.

Design as (un)ethical illusion

Many, if not all, of our world’s most wicked problems are rooted in the excessive hiding of complexity behind illusions of simplicity—the relentless shielding of messy details in favor of easy-to-use interfaces.

Seams.

But there’s always a tradeoff between complexity, truth, and control. The more details are hidden, the harder it is to understand how the system actually works. (And the harder it is to control). The map becomes less and less representative of the territory. We often trade completeness and control for simplicity. We’d rather have a map that’s easy to navigate than a map that shows us every single detail about the territory. We’d rather have a simple user interface than an infinitely flexible one that exposes a bunch of switches and settings. We don’t want to have to think too hard. We just want to get where we’re going.

Seamful and seamless design are reframed here as ethical and deceptive design:

Ethical design is like a glove. It obscures the underlying structure (i.e. your hand) but preserves some truth about its shape and how it works. Deceptive design is like a mitten. It obscures the underlying structure and also hides a lot about its shape and how it works.

Middle Management — Real Life

The introduction to this critique of Keller Easterling’s Medium Design is all about seams:

Imagine the tech utopia of mainstream science fiction. The bustle of self-driving cars, helpful robot assistants, and holograms throughout the sparkling city square immediately marks this world apart from ours, but something else is different, something that can only be described in terms of ambiance. Everything is frictionless here: The streets are filled with commuters, as is the sky, but the vehicles attune their choreography to one another so precisely that there is never any traffic, only an endless smooth procession through space. The people radiate a sense of purpose; they are all on their way somewhere, or else, they have already arrived. There’s an overwhelming amount of activity on display at every corner, but it does not feel chaotic, because there is no visible strife or deprivation. We might appreciate its otherworldly beauty, but we need not question the underlying mechanics of this utopia — everything works because it was designed to work, and in this world, design governs the space we inhabit as surely and exactly as the laws of physics.

Au revoir, mon AMPmour? — Ethan Marcotte

I’ll say again: deprioritizing AMP in favor of Core Web Vitals is a very good thing. But it’s worth noting that Google’s taken its proprietary document format, and swapped it out for a proprietary set of performance statistics that has even less external oversight.

The End of AMP – lafoo – ramblings about the online world

Google provided a distinct advantage to sites using AMP – priority placement on the world’s largest traffic source – Google search. I’ve had the pleasure of working with more than twenty thousand publishers in the five years since AMP’s launch, and I don’t believe I’ve ever heard a single reason that a publisher uses AMP other than to obtain this priority placement. Let me package that up for you – Google, the most dominant search engine globally – used that dominant market position to encourage publishers to adopt technology so that Google could store and serve publisher’s content on Google’s domain. How is that legal? Well, I’m not a lawyer, but it possibly isn’t.

The death of AMP can’t come soon enough.

If you’re currently using AMP, you’ll be able to get rid of that monstrosity in May, and if you aren’t, you’ll now be competing for search positions previously unavailable to you. For publishers, it is a win-win.

Skipping skip links ⚒ Nerd

Vasilis offers some research that counters this proposal.

It makes much more sense to start each page with the content people expect on that page. Right? And if you really need navigation (which is terribly overrated if you ask me) you can add it in the footer. Which is the correct place for metadata anyway.

That’s what I’ve done on The Session.

RFC 8752 - Report from the IAB Workshop on Exploring Synergy between Content Aggregation and the Publisher Ecosystem (ESCAPE)

During the workshop, several online publishers indicated that if it weren’t for the privileged position in the Google Search carousel given to AMP content, they would not publish in that format.