Improving the information architecture of the Smart Pension member app | Design and tech | Smart – retirement, savings and financial wellbeing
Here’s a really excellent, clearly-written case study that unfortunately includes this accurate observation:
In recent years the practice of information architecture has fallen out of fashion, which is a shame as you can’t design something successfully without it. If a user can’t find a feature, it’s game over - the feature may as well not exist as far as they’re concerned.
I also like this insight:
Burger menus are effective… at hiding things.