Tags: selfservice

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Why Suffolk Libraries chose to build their own self-service app.

It’s so great to see the initial UX work that James and I prototyped in a design sprint come to fruition in the form of a progressive web app!

In the case of this web-app, if the tablets go offline, they will still store all the transactions that are made by customers. Once the tablet comes back online, it will sync it back up to the server. That is, essentially, what a Progressive Web App is — a kind of a website with a few more security and, most importantly, offline features.

A 5 day sprint with Clear Left exploring library self-service machine software – Leon Paternoster

Myself and Batesy spent last week in Ipswich doing an intense design sprint with Suffolk Libraries. Leon has written up process from his perspective as the client—I’ll try to get a case study up on the Clearleft website soon.

This is really great write-up; it captures the sense of organised chaos:

I can’t recommend this kind of research sprint enough. We got a report, detailed technical validation of an idea, mock ups and a plan for how to proceed, while getting staff and stakeholders involved in the project — all in the space of 5 days.