Tags: ux

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Why Suffolk Libraries chose to build their own self-service app.

It’s so great to see the initial UX work that James and I prototyped in a design sprint come to fruition in the form of a progressive web app!

In the case of this web-app, if the tablets go offline, they will still store all the transactions that are made by customers. Once the tablet comes back online, it will sync it back up to the server. That is, essentially, what a Progressive Web App is — a kind of a website with a few more security and, most importantly, offline features.

Using Ethics In Web Design — Smashing Magazine

A remarkably practical in-depth guide to making ethical design decisions, with enjoyable diversions into the history of philosophy throughout.

UX In Contact Forms: Essentials To Turn Leads Into Conversions — Smashing Magazine

The answers to these questions about forms are useful for just about any website:

  1. Is It OK To Place A Form In Two Columns?
  2. Where Should Labels Be Placed?
  3. Can We Use Placeholder Text Instead Of A Label?
  4. How To Lessen The Cognitive Load Of A Form?
  5. Are Buttons Considered Part Of A Form’s UX?
  6. Is It Possible To Ease The Process Of Filling A Form?
  7. Does The User’s Location Influence A Form’s UX?

On Weaponised Design - Our Data Our Selves

A catalogue of design decisions that have had harmful effects on users. This is a call for more inclusive design, but also a warning on the fetishisation of seamlessness:

The focus on details and delight can be traced to manifestos like Steve Krug’s Don’t Make Me Think, which propose a dogmatic adherence to cognitive obviousness and celebrates frictionless interaction as the ultimate design accomplishment.

047: The Web is Neither Good or Bad…nor is it Neutral. It’s an Amplifier with Jeremy Keith – User Defenders podcast : Inspiring Interviews with UX Superheroes.

This podcast interview I did went on for quite and while and meanders all over the place, but it sure was a lot of fun. I’ve huffduffed it, and so can you. Hope you like it.

Subverted Design

It’s ironic, isn’t it? Design is more important and respected than ever, which means we have more agency to affect change. But at the same time, our priorities have been subverted, pushed towards corporate benefit over human benefit. It’s hard to reconcile those things.

React, Redux and JavaScript Architecture

I still haven’t used React (I know, I know) but this looks like a nice explanation of React and Redux.

Laws of UX

  1. Fitts’s Law
  2. Hick’s Law
  3. Jakob’s Law
  4. Law of Prägnanz
  5. Law of Proximity
  6. Miller’s Law
  7. Parkinson’s Law
  8. Serial Position Effect
  9. Tesler’s Law
  10. Van Restorff Effect

Not listed:

  1. Murphy’s Law
  2. Sturgeon’s Law

Why Web Developers Need to Care about Interactivity — Philip Walton

Just to be clear, this isn’t about interaction design, it’s about how browsers and become unresponsive to interaction when they’re trying to parse the truckloads of Javascript web developers throw at them.

Top tip: lay off the JavaScript. HTML is interactive instantly.

Net Promoter Score Considered Harmful (and What UX Professionals Can Do About It)

Jared’s spot-on takedown of Net Promoter Scores.

(Andy feels this is like criticising GDP, but GDP measures something that actually happened, whereas NPS, like horoscopes or tea-leaf readings, rely on clairvoyance.)

The User Experience of Design Systems

When you start a redesign process for a company, it’s very easy to briefly look at all their products (apps, websites, newsletters, etc) and first of all make fun of how bad it all looks, and then design this one single design system for everything. However, once you start diving into why those decisions were made, they often reveal local knowledge that your design system doesn’t solve.

In this talk transcript, Rune Madsen enumerates the reasons for his informed scepticism towards design systems:

  1. The first concern, which is also the main argument of this talk, is that humans – especially designers and engineers – are obsessed with creating systems of order. This is not really driven by a demand from users, so they often tend to benefit the designer, not the user.
  2. My second concern relates to what I believe design systems is doing to our digital experience. We’ve always had trends in graphic design (Swiss design, Flat UI, etc), but I’m getting increasingly concerned that this broad adoption of design systems is creating a design monoculture that really narrows the idea of what digital products can be.
  3. My third concern is that with all this talk about design systems, there’s very little talk about the real problem in digital design, which is processes and tools. Designers love making design manuals, but any design system will completely and utterly fail if it doesn’t help people in the organization produce faster and better products.

Swimming in Complexity – James Box at UX Brighton 2017 - YouTube

Boxman’s talk about complexity, reasoning, philosophy, and design is soooo good!

Swimming in Complexity – James Box at UX Brighton 2017

Empty States

A gallery of empty UIs. It reminds me of those galleries of clever 404 pages. Next step: a gallery of witty offline pages.

Inside Design: Clearleft

A profile of Clearleft from the nice people at InVision.

Although there is this:

Alt-texts: The Ultimate Guide - Axess Lab

Great advice for writing usable alt attributes. This gem seems obvious in hindsight but I hadn’t considered it before:

End the alt-text with a period. This will make screen readers pause a bit after the last word in the alt-text, which creates a more pleasant reading experience for the user.

eBay’s Font Loading Strategy | eBay Tech Blog

Here’s the flow that eBay use for the font-loading. They’ve decided that on the very first page view, seeing a system font is an acceptable trade-off. I think that makes sense for their situation.

Interestingly, they set a flag for subsequent visits using localStorage rather than a cookie. I wonder why that is? For me, the ability to read cookies on the server as well as the client make them quite handy for situations like this.

Why strong sound design is critical to successful products - O’Reilly Media

From Designing Products with Sound by Amber Case and Aaron Day:

Sound eases cognitive burdens.

Sound is also a powerful brand differentiator.

Sound is emotional.

Finally, sound impacts productivity.

But also:

Not every product needs sound design.

UI Sounds: From Zero To Hero | Icons8 Blog

Following on from Ruth’s piece, here are some more thoughts on sound in UI from Roman Zimarev, the creator of icon sounds.

He makes a distinction between notification sounds and interaction sounds, as well as talking about sound identity in branding.

A Simple Design Flaw Makes It Astoundingly Easy To Hack Siri And Alexa

This article about a specific security flaw in voice-activated assistants raises a bigger issue:

User-friendliness is increasingly at odds with security.

This is something I’ve been thinking about for a while. “Don’t make me think” is a great mantra for user experience, but a terrible mantra for security.

Our web browsers easily and invisibly collect cookies, allowing marketers to follow us across the web. Our phones back up our photos and contacts to the cloud, tempting any focused hacker with a complete repository of our private lives. It’s as if every tacit deal we’ve made with easy-to-use technology has come with a hidden cost: our own personal vulnerability. This new voice command exploit is just the latest in a growing list of security holes caused by design, but it is, perhaps, the best example of Silicon Valley’s widespread disregard for security in the face of the new and shiny.

Form Validation with Web Audio | CSS-Tricks

An interesting idea from Ruth—using subtle sounds to augment inline form validation.

There aren’t any extremely established best practices for this stuff. The best we can do is make tasteful choices and do user research. Which is to say, the examples in this post are ideas, not gospel.