Of all the buzzwords in tech, perhaps none has been deployed with as much philosophical conviction as “frictionless.” Over the past decade or so, eliminating “friction” — the name given to any quality that makes a product more difficult or time-consuming to use — has become an obsession of the tech industry, accepted as gospel by many of the world’s largest companies.
I’ve come to believe that accessibility is not something you do for a small group of people. Accessibility is about promoting inclusion. When the product you use daily is accessible, it means that we all get to work with a greater number and a greater variety of colleagues. Accessibility benefits everyone.
Imagine a PWA podcast app that works offline and silently receives and caches new podcasts. Sweet. Now we need a permissions model that allows for silent notifications.
Jigsaw puzzle companies tend to use the same cut patterns for multiple puzzles. This makes the pieces interchangeable, and I sometimes find that I can combine portions from two or more puzzles to make a surreal picture that the publisher never imagined. I take great pleasure in “discovering” such bizarre images lying latent, sometimes for decades, within the pieces of ordinary mass-produced puzzles.
This long zoom by Andy is right up my alley—a history of UX design that begins in 1880. It’s not often that you get to read something that includes Don Norman, Doug Engelbart, Lilian Gilbreth, and Vladimir Lenin. So good!
Great ideas from Addy on where to start with creating a performance budget that can act as a red line you don’t want to cross.
If it’s worth getting fast, it’s worth staying fast.
Design has disrupted taxis in a massive, almost unprecedented way. But good design doesn’t merely aim to disrupt—it should set out to actually build viable solutions. Designers shouldn’t look at a problem and say, “What we’re going to do is just fuck it up and see what happens.” That’s a dereliction of duty.
We use too many damn modals.
Amen! This site offers some alternatives, or—if you really must use a modal dialogue—some dos and dont’s.
And remember to always ask, kids: “Why does this have to be a modal?”
Oh, this will be good! Adam has been working on, thinking and writing about forms for quite a while and he has distilled that down into ten patterns. You just know that progressive enhancement will be at the heart of this book.
By the end of the book, you’ll have a close-to exhaustive list of ready-to-go components, delivered as a design system that you can fork, contribute to and use immediately on your projects. But more than that, you’ll have the mindset and rationale behind when or when not to use each solution, which is just as important as the solution itself.
Sally takes a long hard look at permissions on the web. It’s a fascinating topic because of all the parties involved—browsers, developers, and users.
In order to do permissions well, I think there are two key areas to think about - what’s actually being requested, and how it’s being requested.
Is a site being intrusive with what they can potentially learn about me (say, wanting my precise location when it’s unnecessary)? Or is it being intrusive in terms of how they interact with me (popping up a lot of notifications and preventing me from quickly completing my intended task)? If one of those angles doesn’t work well, then regardless of whether the other is acceptable to someone, they’re likely to start opting out and harbouring negative feelings.
Service Workers have such huge potential power, and I feel like we (developers on the web) have barely scratched the surface with what’s possible.
Needless to say, I couldn’t agree more!
Trys is thinking through some of the implicatons of service workers, like how we refresh stale content, and how we deal with slow networks—something that’s actually more of a challenge than dealing with no network connection at all.
There’s some good food for thought here.
I’m so excited to see how we can use Service Workers to improve the web.
I am having a hard time seeing the business benefits weighing in more than the user cost (at least for those many organisations out there who rarely ever put that data to proper use). After all, keeping the costs low for the user should be in the core interest of the business as well.
Yes! Yes! Yes!
Our efforts to measure and improve UX are packed with tragically ironic attempts to love our users: we try to find ways to improve our app experiences by bloating them with analytics, split testing, behavioral analysis, and Net Promoter Score popovers. We stack plugins on top of third-party libraries on top of frameworks in the name of making websites “better”—whether it’s something misguided, like adding a carousel to appease some executive’s burning desire to get everything “above the fold,” or something truly intended to help people, like a support chat overlay. Often the net result is a slower page load, a frustrating experience, and/or (usually “and”) a ton of extra code and assets transferred to the browser.
Even tools that are supposed to help measure performance in order to make improvements—like, say, Real User Monitoring—require you to add a script to your web pages …thereby increasing the file size and degrading performance! It’s ironic, in that Alanis Morissette sense of not understanding what irony is.
Stacking tools upon tools may solve our problems, but it’s creating a Jenga tower of problems for our users.
This is a great article about evaluating technology.
Weighing up the pros and cons of adding tracking scripts to a website, from a business perspective and from a user perspective.
When looking at the costs versus the benefits it is hard to believe that almost every website is using tracking scripts.
The next time, you implement a tracking script it would be great if you could rethink it and ask yourself if it is really worth it.
Damn, that’s a fine opening! And the rest of this post by Alex is pretty darn great too. He’s absolutely right in calling out the fetishisation of developer experience at the expense of user needs:
The swap is executed by implying that by making things better for developers, users will eventually benefit equivalently. The unstated agreement is that developers share all of the same goals with the same intensity as end users and even managers. This is not true.
I have a feeling that this will be a very bitter pill for many developers to swallow:
If one views the web as a way to address a fixed market of existing, wealthy web users, then it’s reasonable to bias towards richness and lower production costs. If, on the other hand, our primary challenge is in growing the web along with the growth of computing overall, the ability to reasonably access content bumps up in priority. If you believe the web’s future to be at risk due to the unusability of most web experiences for most users, then discussion of developer comfort that isn’t tied to demonstrable gains for marginalized users is at best misguided.
Oh,captain, my captain!
Tools that cost the poorest users to pay wealthy developers are bunk.
This checklist came in very handy during a performance-related workshop I was running today (I may have said the sentence “Always ask yourself What Would Zach Do?”).
- Start Important Font Downloads Earlier (Start a Web Font load)
- Prioritize Readable Text (Behavior while a Web Font is loading)
- Make Fonts Smaller (Reduce Web Font load time)
- Reduce Movement during Page Load (Behavior after a Web Font has loaded)
The first two are really straightforward to implement (with
font-display). The second two take more work (with subsetting and the font loading API).
A step-by-step walkthrough of a really useful service worker pattern: allowing users to save articles for offline reading at the click of a button (kind of like adding the functionality of Instapaper or Pocket to your own site).
I had a great time chatting with Lea and Emily about service workers on this episode of their podcast—they’re such great hosts!
Here’s the huffduffed audio.
A web of anxiety: accessibility for people with anxiety and panic disorders [Part 1] | The Paciello Group – Your Accessibility Partner (WCAG 2.0/508 audits, VPAT, usability and accessible user experience)
Enumerating the anti-patterns that cause serious user experience issues that don’t get nearly enough attention:
While such intrusions can be a source of irritation or even stress for many people, they may be complete showstoppers for people with anxiety or panic disorders.
I’m looking forward to reading the follow-up post.
(I was going to say I was anxiously awaiting the follow-up post but …never mind.)
Google hijacking and hosting your AMP pages (in order to pre-render them) is pretty terrible for user experience and security:
I’m trying to establish my company as a legitimate business that can be trusted by a stranger to build software for them. Having google.com reeks of a phishing scam or fly by night operation that couldn’t afford their own domain.