Peter looks into his crystal ball for 2018 and sees computers with eyes, computers with ears, and computers with brains.
This 1993 article by Mark Weiser is relevant to our world today.
Take intelligent agents. The idea, as near as I can tell, is that the ideal computer should be like a human being, only more obedient. Anything so insidiously appealing should immediately give pause. Why should a computer be anything like a human being? Are airplanes like birds, typewriters like pens, alphabets like mouths, cars like horses? Are human interactions so free of trouble, misunderstanding, and ambiguity that they represent a desirable computer interface goal? Further, it takes a lot of time and attention to build and maintain a smoothly running team of people, even a pair of people. A computer I need to talk to, give commands to, or have a relationship with (much less be intimate with), is a computer that is too much the center of attention.
I love what Ben is doing with this single-serving site (similar to my design principles collection)—it’s a collection of handy links and resources around voice UI:
Designing a voice interface? Here’s a useful list of lists: as many guiding principles as we could find, all in one place. List compiled and edited by Ben Sauer @bensauer.
BONUS ITEM: Have him run a voice workshop for you!
This article about a specific security flaw in voice-activated assistants raises a bigger issue:
User-friendliness is increasingly at odds with security.
This is something I’ve been thinking about for a while. “Don’t make me think” is a great mantra for user experience, but a terrible mantra for security.
Our web browsers easily and invisibly collect cookies, allowing marketers to follow us across the web. Our phones back up our photos and contacts to the cloud, tempting any focused hacker with a complete repository of our private lives. It’s as if every tacit deal we’ve made with easy-to-use technology has come with a hidden cost: our own personal vulnerability. This new voice command exploit is just the latest in a growing list of security holes caused by design, but it is, perhaps, the best example of Silicon Valley’s widespread disregard for security in the face of the new and shiny.
A style guide for voice interfaces.
Aaron documents how he posts to his website through his Amazon Echo. No interface left behind.