I heard! :) It continues to be an unpopular point of view, sadly.
March 15th, 2021
I quoted you on this topic in this episode of the Clearleft podcast:
This is a fascinating look at this topic! Thank you
Re. The user focused vs business design (around 9min), I find the shift to human centered design methodologies to be much more wholistic and honest about both user and business constraints and opportunities.