Wednesday, January 10th, 2018
Sunday, January 7th, 2018
Tuesday, October 31st, 2017
This is the clickbaitiest of titles, but the post has some good sobering analysis of how much traffic driven by a small handful players. It probably won’t make you feel very cheery about the future.
(For some reason, this article uses all-caps abbreviations for company names, as though a stock ticker started generating hot takes: GOOG, FB, AMZN, etc. It’s a very odd writing style for a human.)
Friday, September 22nd, 2017
The real story in this mess is not the threat that algorithms pose to Amazon shoppers, but the threat that algorithms pose to journalism. By forcing reporters to optimize every story for clicks, not giving them time to check or contextualize their reporting, and requiring them to race to publish follow-on articles on every topic, the clickbait economics of online media encourage carelessness and drama.
Friday, September 8th, 2017
This article about a specific security flaw in voice-activated assistants raises a bigger issue:
User-friendliness is increasingly at odds with security.
This is something I’ve been thinking about for a while. “Don’t make me think” is a great mantra for user experience, but a terrible mantra for security.
Our web browsers easily and invisibly collect cookies, allowing marketers to follow us across the web. Our phones back up our photos and contacts to the cloud, tempting any focused hacker with a complete repository of our private lives. It’s as if every tacit deal we’ve made with easy-to-use technology has come with a hidden cost: our own personal vulnerability. This new voice command exploit is just the latest in a growing list of security holes caused by design, but it is, perhaps, the best example of Silicon Valley’s widespread disregard for security in the face of the new and shiny.
Thursday, September 7th, 2017
This is the way the web ends
This is the way the web ends
This is the way the web ends
Not with a bang but a duopoly.
Wednesday, June 7th, 2017
As you might expect, lots of sites just don’t work, but there are plenty of sites that work just fine—Google search, Amazon, Wikipedia, BBC News, The New York Times. Not bad!
Friday, May 19th, 2017
But real problems are messy. Tech culture prefers to solve harder, more abstract problems that haven’t been sullied by contact with reality. So they worry about how to give Mars an earth-like climate, rather than how to give Earth an earth-like climate. They debate how to make a morally benevolent God-like AI, rather than figuring out how to put ethical guard rails around the more pedestrian AI they are introducing into every area of people’s lives.
Wednesday, May 3rd, 2017
This is definitely the best review of any of my books.
Tuesday, January 26th, 2016
Remember when I mentioned that you can get free certificates from Amazon now? Well, Oliver has written an in-depth step-by-step description of how he got his static site all set up with HTTPS.
More of this please! Share your experiences with moving to TLS—the more, the better.
Friday, January 22nd, 2016
If you’re hosting with Amazon, you now get HTTPS for free.
Monday, June 1st, 2015
Oh, what a spray! What a lovely spray!
Friday, April 5th, 2013
These are like chindogu, but they’re all available from Amazon with accompanying reviews.
Tuesday, March 22nd, 2011
Have Kindle, will travel
I’m on my way from Florida to the Pacific Northwest. I don’t mean I’m about to set out. I mean, right now I’m in a plane flying across North America from Orlando to Seattle. This in-flight WiFi lark is quite wonderful.
There are some other technological inventions that make long journeys more bearable. There’s podcasts, of course. I’m catching up on all the audio I’ve been huffduffing and there’s some truly wonderful stuff in there.
Then there’s the Kindle. Having a choice of reading material packed into a small but comfortable to read device is extremely convenient. Mind you, for take off and landing, you’ll still need a nice slim non-electronic book, such as Erin’s marvelous The Elements of Content Strategy.
But for all of its convenience, some things about the Kindle really stick in my craw.
First of all, there’s the DRM. It’s utterly, utterly pointless and may even be infringing copyright by violating the right of first sale—remember kids, copyright isn’t just about protecting the rights of the content producer; it’s about the rights of the consumer too.
Then there’s the pricing. There are some books I’d really like to buy right now. I’ve got my credit in my hand, ready to hand my money over to Amazon, but then I see that the Kindle edition costs more than the paperback. Often, the Kindle edition is closer in price to the hardback. That’s just not right—or even if it is “right” for economic and legal reasons, it doesn’t intuitively feel right to me, the potential customer.
Kevin Kelly figures that electronic books will cost about a dollar within five years. Sounds about right to me. He also extrapolated that Kindles could be free by November.
The ludicrous asking price for DRM’d electrons is even more galling when the publishers clearly put no effort whatsoever into the production of the work. I really wanted to buy Surface Detail, the latest Culture novel from Iain M. Banks, but when I found reviews bemoaning the conversion quality, I put my credit card away:
I read the Kindle version, and the Kindle version has been lazily put together, I’m guessing from an earlier manuscript version. It has missing or half completed paragraphs. Very frustrating.
I want to love books, but if the publisher treats them merely as interchangeable units, where the details don’t matter so long as the bits, the “content”, is conveyed as cheaply as possible, then we may be falling out of love.
The Kindle is a great lightweight reading device that’s particularly handy for travelling with—and the 3G version provides an almost miraculous permanent internet connection without any monthly contract—but the Kindle ecosystem, for all its Whispernet wonderment, is kind of nasty.
Now Amazon have decided that this ecosystem will not include third-party additions like Lendle. Even nastier.
Friday, December 10th, 2010
Amazon will now pay you for your old video games. Good move.
Monday, November 1st, 2010
A nifty idea to help you people save on postage by clubbing together to make a single Amazon purchase.
Tuesday, October 27th, 2009
You can now store (and scale) MySQL databases with Amazon. Handy.
Friday, October 9th, 2009
"I purchased this product 4.47 Billion Years ago and when I opened it today, it was half empty."
Friday, August 21st, 2009
Since Amazon decided to require signed requests for its API, I'm going to have to use this code to keep Huffduffer and The Session working. Grrrr... cool APIs don't change.
Monday, June 22nd, 2009
Revealing Design Treasures from The Amazon
I’m at An Event Apart in Boston where Jared is kicking things off. He’s pinch hitting for Eric who can’t be here, alas. (Do you like the way I’m casually using baseball references like
pinch hitting to ingratiate myself with the local audience?)
Jared’s talk is entitled Revealing Design Treasures from The Amazon and I’m guessing he’s not talking about the South American river. He begins by talking about milk. Two years ago, you could buy Tuscan whole milk on Amazon. The reviews are hilarious. Jared reads an over-the-top literary travel piece to everyone’s amusement. Another review is written as a romance novel. Another is written as Coleridge’s Kubla Khan. Another is in the style of a rock music review. Some of the shorter ones are hilarious too,
Okay product, but you have to buy a glass to use it.
Here’s a comment that comes up at lots of planning meetings,
I like the way that Amazon does this, why don’t we do it like Amazon? People don’t say that about QVC. What’s so special about Amazon? Well, for a start, it’s a very, very popular and successful site. Jared quotes the stats. But there are other little things that are almost invisible but are very appealing. For example, the search results tell you when something will be delivered—most sites provide this information on the product page, but not on the search results page. They also keep iterating lots of subtle little things like the
add to shopping cart button. So it’s understandable that people want to do things like Amazon. But to do that, you need to know exactly what it is that Amazon does. Jared will now reveal all. Jared has spent a long time watching people shop on Amazon.
It all starts with the content. In the case of Amazon, that’s reviews. People read reviews on Amazon and then sometimes buy the product somewhere else. Amazon knows this and they’re okay with that. Jared compares two reviews of a Harry Potter book. One talks about the content of the book, another talks about the experience of getting the book delivered from Amazon.
As more and more reviews get added over time, quality reviews get pushed down the page. This isn’t good because reviews are so critical to purchasing decisions. Amazon solved this problem with a small, simple device. They added a little question,
Was this review helpful to you? This small addition gained Amazon approximately 2.7 billion dollars in revenue. That vital little feature was rolled out without much fanfare. With that extra data, people can now view most valuable reviews, least valuable reviews, etc. It turns out that the only people who want to see reviews ordered by date are the author of the book and the people who wrote the reviews. It’s just not that valuable for customers.
For a lot of products, such as alarm clocks, you’re only going to write a review if you have a negative experience. How does Amazon get people to write reviews? Most people don’t leave reviews. About 0.7% of people who buy something leave a review. But because Amazon has such a huge amount of customers, that equates to quite a lot. So the next time someone says,
we should have reviews; that works really well for Amazon, you can respond with
sure, we should have customers too; that works really well for Amazon.
Frankly, review writers are the lunatic fringe of customers …and you need to encourage that lunatic fringe. This is what the discussions, listmania, and
customers ultimately bought.. features try to do. Some of these ideas and experiments work but some of them don’t.
Remember the Amazon gold box that would wiggle at you from the top of the page? The idea was to show people products in a “treasure chest” to encourage people to buy those products. The goal was to let people know about all the other stuff that Amazon sells; they already know from your shopping history what you know about so they specifically showed you stuff you didn’t know about. People got really frustrated with this. People wanted to see things they were likely to want to buy but that wasn’t the goal of the gold box. After a while, people stopped clicking on the gold box.
Amazon added tags. Two of the most popular tags are
dvd. Those aren’t very useful for navigation. Neither is a tag like
not interested but people use that tag a lot.
One of the products Amazon sells is an ethernet cable selling for $500. Boing Boing picked up on this. People starting havig fun with the tags for the ludicrously overpriced product;
waste of money, etc. Well, try clicking the
waste of money tag; there’s a lot tagged with that. Why would Amazon allow people to tag their products in this way? The tag
defective by design is a protest tag for anything that uses DRM.
Here’s the lesson. If your people are saying
we should be more like Amazon, that should really mean
don’t fear new ideas. Experiment. Some experiments don’t work. Know when to drop the ones that aren’t working; you’ll need a good metrics system to know what’s working.
There are also lessons to be learned from the experience of using Amazon. Notice that they don’t ask you to log in with your password until you absolutely need to. That really matters. Some customers never need to give their password. Amazon has amazing security levels that they’ve put a lot of effort into:
- Amazon doesn’t know who you are (no cookie).
- Amazon knows you from a cookie—you can receive recommendations.
- Amazon wants to reveal something only you should know (password required).
There was a lot of negotiations with credit card companies to make the purchasing experience as good as it could be.
This is all about increasing Goal Time and reducing Tool Time. Struggling with security and remembering passwords is Tool Time. Finding the product that’s right for you is Goal Time.
Every time Amazon changes something, they are dabbling in changing the Tool Time. Amazon has changed a lot of over time. But most people don’t notice because the redesign happens slowly over time. This is in stark contrast to, say, Facebook’s sudden redesign. People don’t like it when things change suddenly. Amazon doesn’t have that problem even though it is constantly changing. Most users didn’t even notice when the mega dropdown was replaced with link list navigation. Here’s how they rolled it out:
- Show the new design to 5000 non-cookied visitors per day. That means switching on the new design for 45 seconds. These non-cookied visitors are the least risky; they haven’t visited Amazon before.
- After three weeks of that, show the new design to 1 in 5 non-cookied customers.
- After another three weeks, show 5000 cookied customers the new design.
- Show 1 in 5 cookied visitors.
- Show everyone.
That’s twelve weeks to roll out one change.
Search can be hard. How do you find the first Tom Clancy book to feature Jack Ryan? How do you find an inexpensive but high quality SLR camera? How do you find a good toy for your six-year old niece? How do you find all the novels by Nobel Prize winning authors?
Let’s say your new to Salsa music and you want to get the best Salsa artists. First you have to limit your search to music to avoid getting food products. Even then, you get greatest hits albums but you don’t know who the artists are. CD Baby handles this better than Amazon because they have curated content.
Finally, never forget the business. Jared will now share the secret of Amazon’s business.
You can buy an iPod nano on Apple, Best Buy, etc. for about $149. Amazon sells it for $134. That’s probably cost price. It turns out that Amazon can sell almost everything at cost price and still make a product because of volume. It’s all down to the Negative Operating Cycle. Amazon turns over its inventory every 20 days whereas Best Buy takes 74 days. Standard retail term payments take 45 days. So Best Buy is in debt between day 45 and day 74. Amazon, on the other hand, are sitting on cash between day 20 and day 45. In that time, they can invest that money. That’s where their profit comes from.
You have to start with a great business model to produce a great experience.
Jared leaves us with some homework. Visit the Amazon page for the Playmobil security checkpoint. Let that be a lesson to us.
- Be careful when emulating features.
- Some experiments don’t pan out.
- Not every use case is the same.