An interesting proposal to allow websites to detect certain SMS messages. The UX implications are fascinating.
Saturday, September 7th, 2019
Tuesday, August 27th, 2019
Web Forms: Now You See Them, Now You Don’t! by Jason Grigsby
Jason is on stage at An Event Apart Chicago in a tuxedo. He wants to talk about how we can make web forms magical. Oh, I see. That explains the get-up.
We’re always being told to make web forms shorter. Luke Wroblewski has highlighted the work of companies that have reduced form fields and increased conversion.
But what if we could get rid of forms altogether? Wouldn’t that be magical!
Jason will reveal the secrets to this magic. But first—a volunteer from the audience, please! Please welcome Joe to the stage.
Joe will now log in on a phone. He types in the username. Then the password. The password is hodge-podge of special characters, numbers and upper and lowercase letters. Joe starts typing. Jason takes the phone and logs in without typing anything!
The secret: Jason was holding an NFC security key in his hand. That works with a new web standard called WebAuthn.
Passwords are terrible. People share them across sites, but who can blame them? It’s hard to remember lots of passwords. The only people who love usernames and passwords are hackers. So sites are developing other methods to try to keep people secure. Two factor authentication helps, although it doesn’t help us with phishing attacks. The hacker gets the password from the phished user …and then gets the one-time code from the phished user too.
But a physical device like a security key solves this problem. So why aren’t we all using security keys (apart from the fear of losing the key)? Well, until WebAuthn, there wasn’t a way for websites to use the keys.
A web server generates a challenge—a long string—that gets sent to a website and passed along to the user. The user’s device generates a credential ID and public and private keys for that domain. The web site stores the public key and credential ID. From then on, the credential ID is used by the website in challenges to users logging in.
There were three common ways that we historically proved who we claimed to be.
- Something you know (e.g. a password).
- Something you have (e.g. a security key).
- Something you are (e.g. biometric information).
These are factors of identification. So two-factor identification is the combination of any of those two. If you use a security key combined with a fingerprint scanner, there’s no need for passwords.
The browser support for the web authentication API (WebAuthn) is a bit patchy right now but you can start playing around with it.
There are a few other options for making logging in faster. There’s the Credential Management API. It allows someone to access passwords stored in their browser’s password manager. But even though it’s newer, there’s actually better browser support for WebAuthn than Credential Management.
Then there’s federated login, or social login. Jason has concerns about handing over log-in to a company like Facebook, Twitter, or Google, but then again, it means fewer passwords. As a site owner, there’s actually a lot of value in not storing log-in information—you won’t be accountable for data breaches. The problem is that you’ve got to decide which providers you’re going to support.
Also keep third-party password managers in mind. These tools—like 1Password—are great. In iOS they’re now nicely integrated at the operating system level, meaning Safari can use them. Finally it’s possible to log in to websites easily on a phone …until you encounter a website that prevents you logging in this way. Some websites get far too clever about detecting autofilled passwords.
Time for another volunteer from the audience. This is Tyler. Tyler will help Jason with a simple checkout form. Shipping information, credit card information, and so on. Jason will fill out this form blindfolded. Tyler will first verify that the dark goggles that Jason will be wearing don’t allow him to see the phone screen. Jason will put the goggles on and Tyler will hand him the phone with the checkout screen open.
Jason dons the goggles. Tyler hands him the phone. Jason does something. The form is filled in and submitted!
What was the secret? The goggles prevented Jason from seeing the phone …but they didn’t prevent the screen from seeing Jason. The goggles block everything but infrared. The iPhone uses infrared for Face ID. So the iPhone, it just looked like Jason was wearing funky sunglasses. Face ID then triggered the Payment Request API.
The Payment Request API allows us to use various payment methods that are built in to the operating system, but without having to make separate implementations for each payment method. The site calls the Payment Request API if it’s supported (use feature detection and progressive enhancement), then trigger the payment UI in the browser. The browser—not the website!—then makes a call to the payment processing provider e.g. Stripe.
E-commerce sites using the Payment Request API have seen a big drop in abandonment and a big increase in completed payments. The browser support is pretty good, especially on mobile. And remember, you can use it as a progressive enhancement. It’s kind of weird that we don’t encounter it more often—it’s been around for a few years now.
Jason read the fine print for Apple Pay, Google Pay, Microsoft Pay, and Samsung Pay. It doesn’t like there’s anything onerous in there that would stop you using them.
On some phones, you can now scan credit cards using the camera. This is built in to the operating system so as a site owner, you’ve just got to make sure not to break it. It’s really an extension of autofill. You should know what values the
autocomplete attribute can take. There are 48 different values; it’s not just for checkouts. When users use autofill, they fill out forms 30% faster. So make sure you don’t put obstacles in the way of autofill in your forms.
Jason proceeds to relate a long and involved story about buying burritos online from Chipotle. The upshot is: use the
pattern attributes correctly on
input elements. Test autofill with your forms. Make it part of your QA process.
So, to summarise, here’s how you make your forms disappear:
- Start by reducing the number of form fields.
- Use the correct HTML to support autofill. Support password managers and password-pasting. At least don’t break that behaviour.
- Provide alternate ways of logging in. Federated login or the Credentials API.
- Test autofill and other form features.
- Look for opportunities to replace forms entirely with biometrics.
Any sufficiently advanced technology is indistinguishable from magic.
—Arthur C. Clarke’s Third Law
Don’t our users deserve magical experiences?
Wednesday, June 5th, 2019
Aaron knows what he’s talking about when it comes to authentication, and Apple’s latest move with sign-in for native apps gets the thumbs up.
Sign In with Apple is a good thing for users! This means apps will no longer be able to force you to log in with your Facebook account to use them.
This does not mean that Apple is requiring every app to use Sign in with Apple.
Friday, February 22nd, 2019
- Have a dedicated page for login
- Expose all required fields
- Keep all fields on one page
- Don’t get fancy
Thursday, February 21st, 2019
Monday, August 20th, 2018
A good half-hour presentation by Stephen Rushe on the building blocks of the indie web. You can watch the video or look through the slides.
I’ve recently been exploring the world of the IndieWeb, and owning my own content rather than being reliant on the continued existence of “silos” to maintain it. This has led me to discover the varied eco-system of IndieWeb, such as IndieAuth, Microformats, Micropub, Webmentions, Microsub, POSSE, and PESOS.
Sunday, July 1st, 2018
Here’s the video of the talk I gave at Design4Drupal last week in Boston. There’s a good half an hour of questions at the end.
Thursday, November 30th, 2017
Here’s the talk I gave at Mozilla’s View Source event. I really enjoyed talking about the indie web, both from the big-picture view and the nitty gritty.
In these times of centralised services like Facebook, Twitter, and Medium, having your own website is downright disruptive. If you care about the longevity of your online presence, independent publishing is the way to go. But how can you get all the benefits of those third-party services while still owning your own data? By using the building blocks of the Indie Web, that’s how!
Tuesday, January 22nd, 2013
Twitter has come in for a lot of (justifiable) criticism for changes to its API that make it somewhat developer-hostile. But it has to be said that developers don’t always behave responsibly when they’re using the API.
The classic example of this is the granting of permissions. James summed it up nicely: it’s just plain rude to ask for write-access to my Twitter account before I’ve even started to use your service. I could understand it if the service needed to post to my timeline, but most of the time these services claim that they want me to sign up via Twitter so that I can find my friends who are also using the service — that doesn’t require write access. Quite often, these requests to authenticate are accompanied by reassurances like “we’ll never tweet without your permission” …in which case, why ask for write-access in the first place?
To be fair, it used to be a lot harder to separate out read and write permissions for Twitter authentication. But now it’s actually not that bad, although it’s still not as granular as it could be.
One of the services that used to require write-access to my Twitter account was Lanyrd. I gave it permission, but only because I knew the people behind the service (a decision-making process that doesn’t scale very well). I always felt uneasy that Lanyrd had write-access to my timeline. Eventually I decided that I couldn’t in good conscience allow the lovely Lanyrd people to be an exception just because I knew where they lived. Fortunately, they concurred with my unease. They changed their log-in system so that it only requires read-access. If and when they need write-access, that’s the point at which they ask for it:
We now ask for read-only permission the first time you sign in, and only ask to upgrade to write access later on when you do something that needs it; for example following someone on Twitter from the our attendee directory.
Far too many services ask for write-access up front, without providing a justification. When asked for an explanation, I’m sure most of them would say “well, that’s how everyone else does it”, and they would, alas, be correct.
What’s worse is that users grant write-access so freely. I was somewhat shocked by the amount of tech-savvy friends who unwittingly spammed my timeline with automated tweets from a service called Twitter Counter. Their reactions ranged from sheepish to embarrassed to angry.
I urge you to go through your Twitter settings and prune any services that currently have write-access that don’t actually need it. You may be surprised by the sheer volume of apps that can post to Twitter on your behalf. Do you trust them all? Are you certain that they won’t be bought up by a different, less trustworthy company?
If a service asks me to sign up but insists on having write-access to my Twitter account, it feels like being asked out on a date while insisting I sign a pre-nuptial agreement. Not only is somewhat premature, it shows a certain lack of respect.
Branch and Medium are typical examples of bad actors in this regard. The core functionality of these sites has nothing to do with posting to Twitter, but both sites want write-access so that they can potentially post to Twitter on my behalf later on. I know that I won’t ever want either service to do that. I can either trust them, or not use the service at all. Signing up without granting write-access to my Twitter account isn’t an option.
I sent some feedback to Branch and part of their response was to say the problem was with the way Twitter lumps permissions together. That used to be true, but Lanyrd’s exemplary use of Twitter for log-in makes that argument somewhat hollow.
In the case of Branch, Medium, and many other services, Twitter authentication is the only way to sign up and start using the service. Using a username and password isn’t an option. On the face of it, requiring Twitter for authentication doesn’t sound all that different to requiring an email address for authentication. But demanding write-access to Twitter is the equivalent of demanding the ability to send emails from your email address.
The way that so many services unnecessarily ask for write-access to Twitter—and the way that so many users unquestioningly grant it—reminds me of the password anti-pattern all over again. Because this rude behaviour is so prevalent, it has now become the norm. If we want this situation to change, we need to demand more respect.
The next time that a service demands unwarranted write-access to your Twitter account, refuse to grant it. Then tell the people behind that service why you’re refusing to sign up.
And please take a moment to go through the services you’ve already authorised.
Wednesday, November 7th, 2012
Let’s be polite. Especially when starting relationships.
Saturday, February 11th, 2012
Andy sounds a cautionary note: the password anti-pattern may be dying, but OAuth permission-granting shouldn’t be blasé. This is why granular permissions are so important.
Monday, January 2nd, 2012
A one-stop-shop with links to the authentication settings of various online services. Take the time to do a little Spring cleaning.
Thursday, September 22nd, 2011
Dana has put together an excellent grab-bag of data on people’s password habits.
Friday, April 29th, 2011
Ben documents the improvements in Twitter’s OAuth flow. Maybe this will help to stop people blindly giving permission to dodgy third-party sites to update their Twitter stream.
Monday, February 9th, 2009
There's no such thing as a good CAPTCHA but if there were, these would be ...Best. CAPTCHAs. Ever!
Thursday, January 8th, 2009
A thoughtful post from Ben on how the flow of OAuth, OpenID and Facebook Connect can be improved.
Thursday, December 18th, 2008
"Facebook has rolled out an identity system â€” Facebook Connect â€” with a slick UI that trains a gazillion tech-naÃ¯ve users to slap their identity credentials into any old website."
Monday, September 22nd, 2008
David has written an excellent comparison of the two differing mindsets when approaching online authentication. In no uncertain terms, OAuth (or an OAuth style authentication) is right and the password anti-pattern is wrong, wrong, wrong.
Wednesday, June 4th, 2008
Brothercake looks at the problems, issues, and alternatives to requiring a human to prove that they're not a bot.
Friday, April 25th, 2008
As promised by Kevin Marks in the Q&A after my panel at South by Southwest, the Google Contacts API now supports OAuth. w00t!