I’ve been with the same ISP for years: Eclipse Internet. I never had any cause to complain until recently. I’ve been finding that certain types of requests simply weren’t completing; file uploads, some forms, Ajax requests…
I started googling for any similar reports. I found quite a few forum posts, all of them expressing the same sentiment; that Eclipse used to be good but that since getting bought out by Kingston, service had really gone downhill. Most alarmingly of all, I read reports of traffic shaping.
I called up technical support. They didn’t deny it. Instead, they tried to upsell me on a package that would give me an admin panel to allow more control over exactly how my packets were throttled.
I started shopping around for a new ISP. When I twittered what I was doing, I received some good recommendations. Eventually, I was able to narrow my search down to two providers who both sounded good: Zen and IDNet. With little else to distinguish between the two companies, their respective websites became the deciding factor. That settled it. IDNet was the clear winner. Not only is their site prettier, it also validates and even uses hCard.
To cancel my Eclipese account, I needed to call them to request a MAC. Of course the reason why they make you call is so that they can try to persuade not to leave. Sure enough, the guy who took my call asked
And can you tell me why you’re moving away from Eclipse?
Traffic shaping, I responded.
Ah right, he said.
I corrected him.
Moral reasons, actually.
I got the info I needed. I ordered my new broadband service. Today I switched over.
If you want to find out if your broadband provider is a filthy traffic-shaper, check to see if it’s listed on this wiki page of bad ISPs.
If you find yourself changing to a more ethical ISP, you too will probably be asked to explain why you’re jumping ship. Just tell them what you want:
Fat Pipe, Always On, Get Out of the Way.