Tags: business

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Thursday, December 6th, 2018

Four Days Trapped at Sea With Crypto’s Nouveau Riche

A brilliantly written piece by Laurie Penny. Devestating, funny, and sad, featuring journalistic gold like this:

John McAfee has never been convicted of rape and murder, but—crucially—not in the same way that you or I have never been convicted of rape or murder.

Monday, December 3rd, 2018

Reluctant Gatekeeping: The Problem With Full Stack | HeydonWorks

The value you want form a CSS expert is their CSS, not their JavaScript, so it’s absurd to make JavaScript a requirement.

Absolutely spot on! And it cuts both ways:

Put CSS in JS and anyone who wishes to write CSS now has to know JavaScript. Not just JavaScript, but —most likely—the specific ‘flavor’ of JavaScript called React. That’s gatekeeping, first of all, but the worst part is the JavaScript aficionado didn’t want CSS on their plate in the first place.

Thursday, November 8th, 2018

The Commons: The Past Is 100% Part of Our Future | Flickr Blog

This is very, very good news. Following on from the recent announcement that a huge swathe of Flickr photos would soon be deleted, there’s now an update: any photos that are Creative Commons licensed won’t be deleted after all. Phew!

I wonder if I can get a refund for that pro account I just bought last week to keep my Creative Commons licensed Flickr pictures online.

Sunday, November 4th, 2018

Why we’re changing Flickr free accounts | Flickr Blog

I’ve got a lot of photos on Flickr (even though I don’t use it directly much these days) and I’ve paid up for a pro account to protect those photos, but I’m very worried about this:

Beginning January 8, 2019, Free accounts will be limited to 1,000 photos and videos.

That in itself is fine, but any existing non-pro accounts with more than 1000 photos will have older photos deleted until the total comes down to 1000. This means that anyone linking to those photos (or embedding them in blog posts or articles) will have broken links and images.

Tears in the rain.

Friday, November 2nd, 2018

Google Walkout Organizers Explain Their Demands

This instance of collective action from inside a tech company is important, not just for the specifics of Google, but in acting as an example to workers in other companies.

And of all the demands, this is the one that could have the biggest effect in the US tech world:

An end to Forced Arbitration.

Tuesday, September 18th, 2018

Winston Hearn | What’s best for users

The incentives that Google technology created were very important in the evolution of this current stage of the web. I think we should be skeptical of AMP because once again a single company’s technology – the same single company – is creating the incentives for where we go next.

A thorough examination of the incentives that led to AMP, and the dangers of what could happen next:

I’m not sure I am yet willing to cede the web to a single monopolized company.

Wednesday, August 15th, 2018

Google AMP - A 70% drop in our conversion rate. - Rockstar Coders

Google hijacking and hosting your AMP pages (in order to pre-render them) is pretty terrible for user experience and security:

I’m trying to establish my company as a legitimate business that can be trusted by a stranger to build software for them. Having google.com reeks of a phishing scam or fly by night operation that couldn’t afford their own domain.

Friday, August 10th, 2018

PWA: Progressive Web All-the-things - Tales of a Developer Advocate by Paul Kinlan

Very valuable observations from Paul on his travels, talking to developers and business people about progressive web apps—there’s some confusion out there.

My personal feeling is that everyone is really hung up on the A in PWA: ‘App’. It’s the success and failure of the branding of the concept; ‘App’ is in the name, ‘App’ is in the conscious of many users and businesses and so the associations are quite clear.

Saturday, July 28th, 2018

Manton Reece - Anchor on free podcasting

Anchor seems to be going for the YouTube model. They want a huge number of people to use their platform. But the concentration of so much media in one place is one of the problems with today’s web. Massive social networks like Facebook, Instagram, and YouTube have too much power over writers, photographers, and video creators. We do not want that for podcasts.

Tuesday, July 24th, 2018

Altering expectations

Luke has written up the selection process he went through when Clearleft was designing the Virgin Holidays app. When it comes to deploying on mobile, there were three options:

  1. Native apps
  2. A progressive web app
  3. A hybrid app

The Virgin Holidays team went with that third option.

Now, it will come as no surprise that I’m a big fan of the second option: building a progressive web app (or turning an existing site into a progressive web app). I think a progressive web app is a great solution for travel apps, and the use-case that Luke describes sounds perfect:

Easy access to resort staff and holiday details that could be viewed offline to help as many customers as possible travel without stress and enjoy a fantastic holiday

Luke explains why they choice not to go with a progressive web app.

The current level of support and leap in understanding meant we’d risk alienating many of our customers.

The issue of support is one that is largely fixed at this point. When Clearleft was working on the Virgin Holidays app, service workers hadn’t landed in iOS. Hence, the risk of alienating a lot of customers. But now that Mobile Safari has offline capabilities, that’s no longer a problem.

But it’s the second reason that’s trickier:

Simply put, customers already expected to find us in the App Store and are familiar with what apps can historically offer over websites.

I think this is the biggest challenge facing progressive web apps: battling expectations.

For over a decade, people have formed ideas about what to expect from the web and what to expect from native. From a technical perspective, native and web have become closer and closer in capabilities. But people’s expectations move slower than technological changes.

First of all, there’s the whole issue of discovery: will people understand that they can “install” a website and expect it to behave exactly like a native app? This is where install prompts and ambient badging come in. I think ambient badging is the way to go, but it’s still a tricky concept to explain to people.

But there’s another way of looking at the current situation. Instead of seeing people’s expectations as a negative factor, maybe it’s an opportunity. There’s an opportunity right now for companies to be as groundbreaking and trendsetting as Wired.com when it switched to CSS for layout, or The Boston Globe when it launched its responsive site.

It makes for a great story. Just look at the Pinterest progressive web app for an example (skip to the end to get to the numbers):

Weekly active users on mobile web have increased 103 percent year-over-year overall, with a 156 percent increase in Brazil and 312 percent increase in India. On the engagement side, session length increased by 296 percent, the number of Pins seen increased by 401 percent and people were 295 percent more likely to save a Pin to a board. Those are amazing in and of themselves, but the growth front is where things really shined. Logins increased by 370 percent and new signups increased by 843 percent year-over-year. Since we shipped the new experience, mobile web has become the top platform for new signups. And for fun, in less than 6 months since fully shipping, we already have 800 thousand weekly users using our PWA like a native app (from their homescreen).

Now admittedly their previous mobile web experience was a dreadful doorslam, but still, those are some amazing statistics!

Maybe we’re underestimating the malleability of people’s expectations when it comes to the web on mobile. Perhaps the inertia we think we’re battling against isn’t such a problem as long as we give people a fast, reliable, engaging experience.

If you build that, they will come.

Friday, July 20th, 2018

The Great Convergence of Design, Consulting and Engineering

This is a perceptive overview of three different species of agencies—consulting-led, engineering-led, and design-led. Clearleft fits squarely into that last category …and the weaknesses of that particular flavour of agency ring very true:

Design firms have historically lacked the business strategy chops and pedigree of the consultants.

It will probably come as no surprise that Clearleft has been getting “more strategic” recently.

Design needs more MBAs with C-suite relationships and an almost arrogant assumption that of course they belong there, advising the CEO and truly bringing design thinking to business. It’s time to do strategy for real. The market has never been more receptive to it than it is right now.

Wednesday, July 18th, 2018

Thinking in Triplicate – Mule Design Studio – Medium

Erika has written a great guest post on Ev’s blog. It covers the meaning, the impact, and the responsibility of design …and how we’ve been chasing the wrong measurements of success.

We design for the experience of a single user at a time and expect that the collective experience, and the collective impact, will take care of itself.

Tuesday, July 10th, 2018

Ways to think about machine learning — Benedict Evans

This strikes me as a sensible way of thinking about machine learning: it’s like when we got relational databases—suddenly we could do more, quicker, and easier …but it doesn’t require us to treat the technology like it’s magic.

An important parallel here is that though relational databases had economy of scale effects, there were limited network or ‘winner takes all’ effects. The database being used by company A doesn’t get better if company B buys the same database software from the same vendor: Safeway’s database doesn’t get better if Caterpillar buys the same one. Much the same actually applies to machine learning: machine learning is all about data, but data is highly specific to particular applications. More handwriting data will make a handwriting recognizer better, and more gas turbine data will make a system that predicts failures in gas turbines better, but the one doesn’t help with the other. Data isn’t fungible.

GitHub Is Microsoft’s $7.5 Billion Undo Button - Bloomberg

Paul Ford explains version control in a way that is clear and straightforward, while also being wistful and poetic.

I had idle fantasies about what the world of technology would look like if, instead of files, we were all sharing repositories and managing our lives in git: book projects, code projects, side projects, article drafts, everything. It’s just so damned … safe. I come home, work on something, push the changes back to the master repository, and download it when I get to work. If I needed to collaborate with other people, nothing would need to change. I’d just give them access to my repositories (repos, for short). I imagined myself handing git repos to my kids. “These are yours now. Iteratively add features to them, as I taught you.”

Sunday, July 1st, 2018

Design-Driven Companies. Are We There Yet? » Mike Industries

Mike talks about the pros and cons of working with companies at different stages of design maturity:

  1. design hostile,
  2. design ignorant,
  3. design agnostic,
  4. design interested, and
  5. design driven.

Tuesday, June 26th, 2018

10 Progressive Web App Examples that Brand Owners can Learn From - Iflexion

Adriana Blum lists progressive web apps that are doing very, very well from Twitter, Trivago, Starbucks, Forbes, Debebhams, West Elm, Washington Post, Pinterest, AliExpress, and Lancôme.

Instead of choosing between the immediacy of a mobile website and the rich experience offered by native apps, you can now offer your target audiences the best of both and improve the commercial performance of your business to boot.

Saturday, April 28th, 2018

An Apology for the Internet — From the People Who Built It

A hand-wringing, finger-pointing litany of hindsight, published with 11 tracking scripts attached.

  1. Start With Hippie Good Intentions …
  2. … Then mix in capitalism on steroids.
  3. The arrival of Wall Streeters didn’t help …
  4. … And we paid a high price for keeping it free.
  5. Everything was designed to be really, really addictive.
  6. At first, it worked — almost too well.
  7. No one from Silicon Valley was held accountable …
  8. … Even as social networks became dangerous and toxic.
  9. … And even as they invaded our privacy.
  10. Then came 2016.
  11. Employees are starting to revolt.
  12. To fix it, we’ll need a new business model …
  13. … And some tough regulation.
  14. Maybe nothing will change.
  15. … Unless, at the very least, some new people are in charge.

Monday, March 19th, 2018

Strong culture = less process – The Man in Blue

For any single scenario you can name it’ll be easier to create a process for it than build a culture that handles it automatically. But each process is a tiny cut away from the freedom that you want your team to enjoy.

Saturday, March 10th, 2018

Bitcoin Is Ridiculous. Blockchain Is Dangerous: Paul Ford - Bloomberg

An astoundingly great piece of writing from Paul Ford, comparing the dot-com bubble and the current blockchain bubble. This resonates so hard:

I knew I was supposed to have an opinion on how the web and the capital markets interacted, but I just wanted to write stuff and put it online. Or to talk about web standards—those documents, crafted by committees at the World Wide Web consortium, that defined the contract between a web browser and a web server, outlining how HTML would work. These standards didn’t define just software, but also culture; this was the raw material of human interaction.

And, damn, if this isn’t the best description the post-bubble web:

Heat and light returned. And bit by bit, the software industry insinuated itself into every aspect of global enterprise. Mobile happened, social networks exploded, jobs returned, and coding schools popped up to convert humans into programmers and feed them to the champing maw of commerce. The abstractions I loved became industries.

Oof! That isn’t even the final gut punch. This is:

Here’s what I finally figured out, 25 years in: What Silicon Valley loves most isn’t the products, or the platforms underneath them, but markets.

Thursday, March 1st, 2018

I, for one. — Ethan Marcotte

Ethan adds his thoughts to my post about corporations using their power to influence the direction of the web.

Heck, one could even argue the creation of AMP isn’t just Google’s failure, but our failure. More specifically, perhaps it’s pointing to a failure of governance of our little industry. Absent a shared, collective vision for what we want the web to be—and with decent regulatory mechanisms to defend that vision—it’s unsurprising that corporate actors would step into that vacuum, and address the issues they find. And once they do, the solutions they design will inevitably benefit themselves first—and then, after that, the rest of us.

If at all.