Tags: business

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Friday, July 20th, 2018

The Great Convergence of Design, Consulting and Engineering

This is a perceptive overview of three different species of agencies—consulting-led, engineering-led, and design-led. Clearleft fits squarely into that last category …and the weaknesses of that particular flavour of agency ring very true:

Design firms have historically lacked the business strategy chops and pedigree of the consultants.

It will probably come as no surprise that Clearleft has been getting “more strategic” recently.

Design needs more MBAs with C-suite relationships and an almost arrogant assumption that of course they belong there, advising the CEO and truly bringing design thinking to business. It’s time to do strategy for real. The market has never been more receptive to it than it is right now.

Wednesday, July 18th, 2018

Thinking in Triplicate – Mule Design Studio – Medium

Erika has written a great guest post on Ev’s blog. It covers the meaning, the impact, and the responsibility of design …and how we’ve been chasing the wrong measurements of success.

We design for the experience of a single user at a time and expect that the collective experience, and the collective impact, will take care of itself.

Tuesday, July 10th, 2018

Ways to think about machine learning — Benedict Evans

This strikes me as a sensible way of thinking about machine learning: it’s like when we got relational databases—suddenly we could do more, quicker, and easier …but it doesn’t require us to treat the technology like it’s magic.

An important parallel here is that though relational databases had economy of scale effects, there were limited network or ‘winner takes all’ effects. The database being used by company A doesn’t get better if company B buys the same database software from the same vendor: Safeway’s database doesn’t get better if Caterpillar buys the same one. Much the same actually applies to machine learning: machine learning is all about data, but data is highly specific to particular applications. More handwriting data will make a handwriting recognizer better, and more gas turbine data will make a system that predicts failures in gas turbines better, but the one doesn’t help with the other. Data isn’t fungible.

GitHub Is Microsoft’s $7.5 Billion Undo Button - Bloomberg

Paul Ford explains version control in a way that is clear and straightforward, while also being wistful and poetic.

I had idle fantasies about what the world of technology would look like if, instead of files, we were all sharing repositories and managing our lives in git: book projects, code projects, side projects, article drafts, everything. It’s just so damned … safe. I come home, work on something, push the changes back to the master repository, and download it when I get to work. If I needed to collaborate with other people, nothing would need to change. I’d just give them access to my repositories (repos, for short). I imagined myself handing git repos to my kids. “These are yours now. Iteratively add features to them, as I taught you.”

Sunday, July 1st, 2018

Design-Driven Companies. Are We There Yet? » Mike Industries

Mike talks about the pros and cons of working with companies at different stages of design maturity:

  1. design hostile,
  2. design ignorant,
  3. design agnostic,
  4. design interested, and
  5. design driven.

Tuesday, June 26th, 2018

10 Progressive Web App Examples that Brand Owners can Learn From - Iflexion

Adriana Blum lists progressive web apps that are doing very, very well from Twitter, Trivago, Starbucks, Forbes, Debebhams, West Elm, Washington Post, Pinterest, AliExpress, and Lancôme.

Instead of choosing between the immediacy of a mobile website and the rich experience offered by native apps, you can now offer your target audiences the best of both and improve the commercial performance of your business to boot.

Saturday, April 28th, 2018

An Apology for the Internet — From the People Who Built It

A hand-wringing, finger-pointing litany of hindsight, published with 11 tracking scripts attached.

  1. Start With Hippie Good Intentions …
  2. … Then mix in capitalism on steroids.
  3. The arrival of Wall Streeters didn’t help …
  4. … And we paid a high price for keeping it free.
  5. Everything was designed to be really, really addictive.
  6. At first, it worked — almost too well.
  7. No one from Silicon Valley was held accountable …
  8. … Even as social networks became dangerous and toxic.
  9. … And even as they invaded our privacy.
  10. Then came 2016.
  11. Employees are starting to revolt.
  12. To fix it, we’ll need a new business model …
  13. … And some tough regulation.
  14. Maybe nothing will change.
  15. … Unless, at the very least, some new people are in charge.

Monday, March 19th, 2018

Strong culture = less process – The Man in Blue

For any single scenario you can name it’ll be easier to create a process for it than build a culture that handles it automatically. But each process is a tiny cut away from the freedom that you want your team to enjoy.

Saturday, March 10th, 2018

Bitcoin Is Ridiculous. Blockchain Is Dangerous: Paul Ford - Bloomberg

An astoundingly great piece of writing from Paul Ford, comparing the dot-com bubble and the current blockchain bubble. This resonates so hard:

I knew I was supposed to have an opinion on how the web and the capital markets interacted, but I just wanted to write stuff and put it online. Or to talk about web standards—those documents, crafted by committees at the World Wide Web consortium, that defined the contract between a web browser and a web server, outlining how HTML would work. These standards didn’t define just software, but also culture; this was the raw material of human interaction.

And, damn, if this isn’t the best description the post-bubble web:

Heat and light returned. And bit by bit, the software industry insinuated itself into every aspect of global enterprise. Mobile happened, social networks exploded, jobs returned, and coding schools popped up to convert humans into programmers and feed them to the champing maw of commerce. The abstractions I loved became industries.

Oof! That isn’t even the final gut punch. This is:

Here’s what I finally figured out, 25 years in: What Silicon Valley loves most isn’t the products, or the platforms underneath them, but markets.

Thursday, March 1st, 2018

I, for one. — Ethan Marcotte

Ethan adds his thoughts to my post about corporations using their power to influence the direction of the web.

Heck, one could even argue the creation of AMP isn’t just Google’s failure, but our failure. More specifically, perhaps it’s pointing to a failure of governance of our little industry. Absent a shared, collective vision for what we want the web to be—and with decent regulatory mechanisms to defend that vision—it’s unsurprising that corporate actors would step into that vacuum, and address the issues they find. And once they do, the solutions they design will inevitably benefit themselves first—and then, after that, the rest of us.

If at all.

Friday, February 16th, 2018

Finding the Exhaust Ports | Jon Gold’s blog

Perhaps when Bush prophesied lightning-quick knowledge retrieval, he didn’t intend for that knowledge to be footnoted with Outbrain adverts. Licklider’s man-computer symbiosis would have been frustrated had it been crop-dusted with notifications. Ted Nelson imagined many wonderfully weird futures for the personal computer, but I don’t think gamifying meditation apps was one of them.

Wednesday, February 7th, 2018

Subverted Design

It’s ironic, isn’t it? Design is more important and respected than ever, which means we have more agency to affect change. But at the same time, our priorities have been subverted, pushed towards corporate benefit over human benefit. It’s hard to reconcile those things.

Friday, February 2nd, 2018

Privacy could be the next big thing

A brilliant talk by Stuart on how privacy could be a genuinely disruptive angle for companies looking to gain competitive advantage over the businesses currently in the ascendent.

How do you end up shaping the world? By inventing a thing that the current incumbents can’t compete against. By making privacy your core goal. Because companies who have built their whole business model on monetising your personal information cannot compete against that. They’d have to give up on everything that they are, which they can’t do. Facebook altering itself to ensure privacy for its users… wouldn’t exist. Can’t exist. That’s how you win.

The beauty of this is that it’s a weapon which only hurts bad people. A company who are currently doing creepy things with your data but don’t actually have to can alter themselves to not be creepy, and then they’re OK! A company who is utterly reliant on doing creepy things with your data and that’s all they can do, well, they’ll fail. But, y’know, I’m kinda OK with that.

Thursday, January 18th, 2018

Dude, you broke the future! - Charlie’s Diary

The transcript of a talk by Charles Stross on the perils of prediction and the lessons of the past. It echoes Ted Chiang’s observation that runaway AIs are already here, and they’re called corporations.

History gives us the perspective to see what went wrong in the past, and to look for patterns, and check whether those patterns apply to the present and near future. And looking in particular at the history of the past 200-400 years—the age of increasingly rapid change—one glaringly obvious deviation from the norm of the preceding three thousand centuries—is the development of Artificial Intelligence, which happened no earlier than 1553 and no later than 1844.

I’m talking about the very old, very slow AIs we call corporations, of course.

Wednesday, January 3rd, 2018

A Browser You’ve Never Heard of Is Dethroning Google in Asia - WSJ

I’m always happy to see a thriving market of competition amongst browsers—we had a browser monopoly once before and it was a bad situation.

(That said, UC Browser has its own issues.)

Thursday, December 21st, 2017

Net Promoter Score Considered Harmful (and What UX Professionals Can Do About It)

Jared’s spot-on takedown of Net Promoter Scores.

(Andy feels this is like criticising GDP, but GDP measures something that actually happened, whereas NPS, like horoscopes or tea-leaf readings, rely on clairvoyance.)

Tuesday, November 28th, 2017

From Cats With Love: Welcome The New Smashing Membership — Smashing Magazine

Smashing Magazine has launched its lovely new design, but more importantly, it has launched its lovely new business model. Ads are gone. Patronage is in. This is a resource worth supporting.

Saturday, November 11th, 2017

Online technology communities: Making the most of the open source internet – Jeremy Keith

I spoke my brains on the Venturi’s Voice podcast. It’s a random walk through topics like sharing, writing, publishing, and bizzzzznis.

Monday, September 11th, 2017

Betting on the Web

Along the lines of John’s recent post, Henrik makes the business case for progressive web apps.

He also points out how they can be much better than native apps for controlling hardware.

They can be up and running in a fraction of the time whether or not they were already “installed” and unlike “apps” can be saved as an app on the device at the user’s discretion!

Essentially they’re really great for creating “ad hoc” experiences that can be “cold started” on a whim nearly as fast as if it were already installed.

Friday, September 8th, 2017

A Progressive Web Approach to a Networked Economy - Web Directions

John makes the point that unless you’re one of the big, big players, your native app is really going to struggle to find an audience. But that’s okay—a progressive web app might be exactly what you need.

In short, using native apps as a path to reaching a large number of potential customers and benefitting from crucial network effects is close to impossible.

But, in the meantime, the Web has responded to the very significant impact that native apps had on user behaviour.

For me, the strength of the web has never been about how it can help big companies—it’s about how it can amplify and connect the niche players.