Tags: communication

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Saturday, May 19th, 2018

Building and maintaining a design system | susan jean robertson

Susan writes about the challenges when trying to get widespread adoption of a design system. Spoiler: the challenges aren’t technical.

Change is hard. Communication and collaboration are absolutely necessary to make a system work. And the more people you can get involved from various disciplines the better chance you have of maintaining your system.

Tuesday, May 8th, 2018

The Secret to Writing (Is Writing) + Subtraction.com

In a world full of talented designers, the ability to express oneself in written form is a key advantage.

Wednesday, March 21st, 2018

Write it down

Such a great piece of advice from Mark:

Whenever someone asks me to do something that I think seems ill-conceived in some way, I ask them to write it down. That’s it. Because writing is high effort. Making sentences is the easy bit, it’s the thinking I want them to do. By considering their request it slows them down. Maybe 30% of the time or something, they come back and say ‘oh, that thing I asked you to do, I’ve had a think and it’s fine, we don’t need to do it’.

Like Mark, I think I enjoy being on the receiving end of this too:

These days, I welcome being asked to ‘write it down’. It gives me permission to take a breath. To pause and reflect on what I’m asking. I’m convinced my heart rate drops a little. You see, in some environments this would be called ‘process’, or ‘red tape’. ‘Being asked to write something down is a blocker to my flow’. Those kinds of responses miss the mark. When being asked to ‘write something down’ it’s really shorthand for ‘take some time and think about what you’re asking’.

Writing is thinking.

Monday, March 5th, 2018

“Please keep politics out of your talk.” – The future is like pie.

I recently received this very instruction about speaking at an upcoming event. I honestly don’t know how I could talk about universality, progressive enhancement, and user experience without it being political. So I interpreted the request to be about partisanship rather than politics:

Sometimes when people hear the term “political,” they understand it as “partisan.” To be political is to acknowledge the lived experiences of people outside of yourself. To be partisan is to advocate for the beliefs or propaganda of a specific party affiliation.

Wednesday, February 7th, 2018

Resilience: Building a Robust Web That Lasts by Jeremy Keith—An Event Apart video on Vimeo

This is the rarely-seen hour-long version of my Resilience talk. It’s the director’s cut, if you will, featuring an Arthur C. Clarke sub-plot that goes from the telegraph to the World Wide Web to the space elevator.

Resilience: Building a Robust Web That Lasts by Jeremy Keith—An Event Apart video

Saturday, January 20th, 2018

People and tooling | susan jean robertson

I can’t help but also wonder if we’re using tools to solve problems they weren’t meant to solve, like how to communicate with or manage a team.

Tuesday, January 9th, 2018

The internet doesn’t suck - Mark Surman

We need to keep our eyes on the prize: making sure the internet does not suck for as many people as possible for as long as possible. That’s the work we need to be doing. And we should do it not from a place of fear or despair, but from a place of joy.

Wednesday, December 6th, 2017

Tips for in-house teams in a free market software culture

A great in-depth report from Alice on creating, running, and most importantly, selling an in-house design system. This makes a great companion piece to her Patterns Day talk.

Where internal teams seem to go wrong is not appreciating that the thing they’re building is still a product and so it needs to compete with other products on the market.

Sunday, August 20th, 2017

J.K. Rowling Defends Author After a Guy Mansplains Her Book to Her | Teen Vogue

Author = Laura

Guy = Erik Spiekermann

All’s well that ends well in this tale, and it prompted my entry for the subtweeting Olympics.

Wednesday, July 19th, 2017

Writing Hacks: The Adafruit Guide to Being Excellent to Each Other in Emails « Adafruit Industries – Makers, hackers, artists, designers and engineers!

Language is a technology. It’s a particularly strange one that’s made of squiggles and sounds and maps of meaning, but like any other technology, it’s hackable.

Good advice on reducing unintended stress via email.

Negativity bias is a tendency for negatives to have a greater effect than positives on our emotional state.

For email this can have radical effects: positive emails seem neutral, neutral emails seem negative, and even slightly negative emails can lead to actual, measurable pain.

Even with the best of intentions we can come off distant — or just plain mean.

Monday, July 3rd, 2017

Greetings, E.T. (Please Don’t Murder Us.) - The New York Times

Steven Johnson dives deep into the METI project, starting with the Arecibo message and covering Lincos, the Drake equation, and the Fermi paradox.

He also wrote about what he left out of the article and mentions that he’s writing a book on long-term decision making.

In a sense, the METI debate runs parallel to other existential decisions that we will be confronting in the coming decades, as our technological and scientific powers increase. Should we create superintelligent machines that exceed our own intellectual capabilities by such a wide margin that we cease to understand how their intelligence works? Should we ‘‘cure’’ death, as many technologists are proposing? Like METI, these are potentially among the most momentous decisions human beings will ever make, and yet the number of people actively participating in those decisions — or even aware such decisions are being made — is minuscule.

Tuesday, April 18th, 2017

The Elements of Bureaucratic Style

I’m currently reading The Sense of Style by Steven Pinker, and it resonates nicely with this article on the numbing effect of the bureaucratic style exemplified in phrases like “officer-involved shooting.”

Watching the cell phone videos of the assault has, for most people, the immediate effect of provoking outrage and awakening a desire for justice. The purpose of bureaucratic speech is to dull these responses. It suggests your outrage is not worth it, that it’s fine to go back to what you were doing, that it’s best to move along and mind your own business.

Monday, March 6th, 2017

How To Ask for the Truth » Mike Industries

Absolute gold dust from Mike!

I think that having regular 1:1s is really important, but I’m sure I’m not doing them as effectively as I could—the advice in here is going to be invaluable.

There are three types of employees in the world when it comes to disclosing issues:

  1. Those who will always tell you about problems.
  2. Those who will never tell you about problems.
  3. Those who will tell you about problems when asked in the right way.

I love my ones and am frustrated by my twos, but I feel like at least 9 out of 10 people are actually threes.

Thursday, February 16th, 2017

Be More Careful on Facebook | Incisive.nu

Much of our courage and support comes from the people we read and talk to and love online, often on the very networks that expose us—and our friends—to genuine enemies of freedom and peace. We have to keep connected, but we don’t have to play on their terms.

Friday, January 6th, 2017

From Tape Drives to Memory Orbs, the Data Formats of Star Wars Suck (Spoilers) | Motherboard

As always with sci-fi interfaces, the important part is telling the story, not realism or accuracy. Personally, I liked the way that the World War II trappings of Rogue One extended to communications and networking technologies.

Wednesday, December 28th, 2016

Hyper text. — Ethan Marcotte

Ethan looks back on Mandy’s talk from dConstruct 2014 which is more relevant than ever.

Monday, December 26th, 2016

How a Couple of Guys Built the Most Ambitious Alien Outreach Project Ever | Science | Smithsonian

One might think sending messages to other stars would be a massive, expensive job. No. It isn’t. The Cosmic Call was essentially a crowdfunded hobby project.

Monday, November 21st, 2016

29 Bullets

Russell wrote an article for Wired magazine all about PowerPoint, but this extended director’s cut on his own site is the real deal.

Who knew that the creator of PowerPoint was such an enthusiast for the concertina?

Tuesday, August 9th, 2016

Sunday, August 7th, 2016

The History of Email - Eager Blog

The ancestors of the Internet were kind enough to give us a communication standard which is free, transparent, and standardized. It would be a shame to see the tech communication landscape move further and further into the world of locked gardens and proprietary schemas.