There is a huge world out there where design isn’t embraced, where designers are clawing for resources, and where design isn’t prioritized. Most of the organizations that are changing your world don’t know much about design, aren’t looking for designers, and won’t even understand what designers are talking about when they show up at the front door.
Tuesday, April 28th, 2020
Thursday, April 11th, 2019
Last week I wrote a post called Dev perception:
I have a suspicion that there’s a silent majority of developers who are working with “boring” technologies on “boring” products in “boring” industries …you know, healthcare, government, education, and other facets of everyday life that any other industry would value more highly than Uber for dogs.
The sentiment I expressed resonated with a lot of people. Like, a lot of people.
I was talking specifically about web development and technology choices, but I think the broader point applies to other disciplines too.
Last month I had the great pleasure of moderating two panels on design leadership at an event in London (I love moderating panels, and I think I’m pretty darn good at it too). I noticed that the panels comprised representatives from two different kinds of companies.
There were the digital-first companies like Spotify, Deliveroo, and Bulb—companies forged in the fires of start-up culture. Then there were the older companies that had to make the move to digital (transform, if you will). I decided to get a show of hands from the audience to see which kind of company most people were from. The overwhelming majority of attendees were from more old-school companies.
Just as most of the ink spilled in the web development world goes towards the newest frameworks and toolchains, I feel like the majority of coverage in the design world is spent on the latest outputs from digital-first companies like AirBnB, Uber, Slack, etc.
The end result is the same. A typical developer or designer is left feeling that they—and their company—are behind the curve. It’s like they’re only seeing the Instagram version of their industry, all airbrushed and filtered, and they’re comparing that to their day-to-day work. That can’t be healthy.
Personally, I’d love to hear stories from the trenches of more representative, traditional companies. I also think that would help get an important message to people working in similar companies:
You are not alone!
Wednesday, March 21st, 2018
Thursday, February 1st, 2018
Paul is wondering why good people work for bad companies.
Maybe these designers believe that the respect and admiration they’ve garnered will provide leverage, and allow them to change how a company operates; better to be inside the tent pissing out, than outside pissing in, right? Well, short of burning down the entire piss-drenched campsite. To think you can change an organisation like Facebook – whose leadership has displayed scant regard for the human race beyond its eyeballs – you’re either incredibly naive, or lying to yourself.
Thursday, December 29th, 2011
Everyone has their bullshit. You can simply decide whose you’re willing to tolerate.
Tuesday, January 17th, 2006
"Not only did the head of Waterstone's underestimate the internet. Even Rupert Murdoch was caught out"