The day we started to allow email clients to be full-blown web browsers (but without the protections of browsers) was the day we lost — time, security, privacy, and effectiveness. Now we spend all our time fighting with the materials of an email (i.e. color and layout) rather than refining its substance (i.e. story and language).
Wednesday, July 27th, 2022
I really, really enjoyed this deep dive into practical HTML semantics. Sit back and enjoy!
Thursday, May 12th, 2022
I think, with the sheer volume of functionality available to us nowadays on the front-end, it can be easy to forget how powerful and strong the functionality is that we get right off shelf with HTML. Yes, you read that right, functionality.
Thursday, May 5th, 2022
Even more UX London speaker updates
I’ve added five more faces to the UX London line-up.
Day two is all about creation. My co-worker Chris How will be speaking. “Nepotism!” you cry! But no, Chris is speaking because I had the chance to his talk—called “Unexpectedly obvious”—and I thought “that’s perfect for UX London!”:
Let him take you on a journey through time and across the globe sharing stories of designs that solve problems in elegant if unusual ways.
Also on day two, you’ve got two additional workshops. Lou Downe will be running a workshop on designing good services, and Giles Turnbull will be running a workshop called “Writing for people who hate writing.”
I love that title! Usually when I contact speakers I don’t necessarily have a specific talk or workshop in mind, but I knew that I wanted that particular workshop from Giles.
When I wrote to Giles to ask come and speak, I began by telling how much I enjoy his blog—I’m a long-time suscriber to his RSS feed. He responded and said that he also reads my blog—we’re blog buddies! (That’s a terrible term but there should be a word for people who “know” each other only through reading each other’s websites.)
Anyway, that’s another little treasure trove of speakers added to the UX London roster:
That’s nineteen speakers already and we’re not done yet—expect further speaker announcements soon. But don’t wait on those announcements before getting your ticket. Get yours now!
Monday, April 25th, 2022
Wednesday, April 20th, 2022
More UX London speaker updates
It wasn’t that long ago that I told you about some of the speakers that have been added to the line-up for UX London in June: Steph Troeth, Heldiney Pereira, Lauren Pope, Laura Yarrow, and Inayaili León. Well, now I’ve got another five speakers to tell you about!
Aleks Melnikova will be giving a workshop on day one, June 28th—that’s the day with a focus on research.
Before those workshops though, you’ll get to hear a talk from the one and only Kat Zhou, the creator of Design Ethically. By the way, you can hear Kat talking about deceptive design in a BBC radio documentary.
Finally, on day three—with its focus on design systems—I’m thrilled to announce that Adekunle Oduye will be giving a talk. He too is an author. He co-wrote the Design Engineering Handbook. I also had the pleasure of talking to Adekunle for an episode of the Clearleft podcast on design engineering.
So that’s another five excellent speakers added to the line-up:
That’s a total of fifteen speakers so far with more on the way. And I’ll be updating the site with more in-depth descriptions of the talks and workshops soon.
Tuesday, April 5th, 2022
UX London speaker updates
If you’ve signed up to the UX London newsletter then this won’t be news to you, but more speakers have been added to the line-up.
Steph Troeth will be giving a workshop on day one. That’s the day with a strong focus on research, and when it comes to design research, Steph is unbeatable. You can hear some of her words of wisdom in an episode of the Clearleft podcast all about design research.
Heldiney Pereira will be speaking on day two. That’s the day with a focus on content design. Heldiney previously spoke at our Content By Design event and it was terrific—his perspective on content design as a product designer is invaluable.
Day three is going to have a focus on design systems (and associated disciplines like design engineering and design ops). Both Laura Yarrow and Inayaili León will be giving talks on that day. You can expect some exciting war stories from the design system trenches of HM Land Registry and GitHub.
I’ve got some more speakers confirmed but I’m going to be a tease and make you wait a little longer for those names. But check out the line-up so far! This going to be such an excellent event (I know I’m biased, but really, look at that line-up!).
Wednesday, March 30th, 2022
The only person who wants a carousel on your site is you. That’s it. It’s a self-serving vanity project so that you can showcase all of your babies at the same time without telling the world which one is your favorite.
Wednesday, February 23rd, 2022
Curating UX London 2022
Putting together the line-up of a three-day event is quite challenging, but kind of fun too. On the one hand, each day should be able to stand alone. After all, there are one-day tickets available. On the other hand, it should feel like one cohesive conference, not three separate events.
I’ve decided to structure the three days to somewhat mimic the design process…
The first day is all about planning and preparation. This is like the first diamond in the double-diamond process: building the right thing. That means plenty of emphasis on research.
The second day is about creation and execution. It’s like that second diamond: building the thing right. This could cover potentially everything but this year the focus will be on content design.
The third day is like the third diamond in the double dia— no, wait. The third day is about growing, scaling, and maintaining design. That means there’ll be quite an emphasis on topics like design systems and design engineering, maybe design ops.
But none of the days will be exclusively about a single topic. There are evergreen topics that apply throughout the process: product design, design ethics, inclusive design.
It’s a lot to juggle! But I’m managing to overcome choice paralysis and assemble a very exciting line-up indeed. Trust me—you won’t want to miss this!
Early bird tickets are available until February 28th. That’s just a few days away. I recommend getting your tickets now—you won’t regret it!
Quite a few people are bringing their entire teams, which is perfect. UX London can be both an educational experience and a team-bonding exercise. Let’s face it, it’s been too long since any of us have had a good off-site.
If you’re one of those lucky people who’s coming along (or if you’re planning to), I’m curious: given the themes mentioned above, are there specific topics that you’d hope to see covered? Drop me a line and let me know.
Also, if you read the description of the event and think “Oh, I know the perfect speaker!” then I’d love to hear from you. Maybe that speaker is you. (Although, cards on the table; if you look like me—another middle-age white man—I may take some convincing.)
Right. Time to get back to my crazy wall of conference curation.
Thursday, September 16th, 2021
Writing the Clearleft newsletter
I think it’s a really good newsletter, but then again, I’m the one who writes it. It just kind of worked out that way. In theory, anyone at Clearleft could write an edition of the newsletter.
To make that prospect less intimidating, I put together a document for my colleagues describing how I go about creating a new edition of the newsletter. Then I thought it might be interesting for other people outside of Clearleft to get a peek at how the sausage is made.
So here’s what I wrote…
The description of the newsletter is:
A round-up of handpicked hyperlinks from Clearleft, covering design, technology, and culture.
It usually has three links (maybe four, tops) on a single topic.
The topic can be anything that’s interesting, especially if it’s related to design or technology. Every now and then the topic can be something that incorporates an item that’s specifically Clearleft-related (a case study, an event, a job opening). In general it’s not very salesy at all so people will tolerate the occasional plug.
You can use the “iiiinteresting” Slack channel to find potential topics of interest. I’ve gotten in the habit of popping potential newsletter fodder in there, and then adding related links in a thread.
Imagine you’re telling a friend about something cool you’ve just discovered. You can sound excited. Don’t worry about this looking unprofessional—it’s better to come across as enthusiastic than too robotic. You can put real feelings on display: anger, disappointment, happiness.
That said, you can also just stick to the facts and describe each link in turn, letting the content speak for itself.
If you’re expressing a feeling or an opinion, use the personal pronoun “I”. Don’t use “we” unless you’re specifically referring to Clearleft.
But most of the time, you won’t be using any pronouns at all:
So-and-so has written an article in such-and-such magazine on this-particular-topic.
You might find it useful to have connecting phrases as you move from link to link:
Speaking of some-specific-thing, this-other-person has a different viewpoint.
On the subject of this-particular-topic, so-and-so wrote something about this a while back.
The format of the newsletter is:
- An introductory sentence or short paragraph.
- A sentence describing the first link, ending with the title of the item in bold.
- A link to the item on its own separate line.
- An excerpt from the link, usually a sentence or two, styled as a quote.
- Repeat steps 2 to 4 another two times.
Take a look through the archive of previous newsletters to get a feel for it.
Currently the newsletter is called dConstruct from Clearleft. The subject line of every edition is in the format:
dConstruct from Clearleft — Title of the edition
(Note that’s an em dash with a space on either side of it separating the name of the newsletter and the title of the edition)
I often try to come up with a pun-based title (often a punny portmanteau) but that’s not necessary. It should be nice and short though: just one or two words.
Sunday, March 28th, 2021
Tuesday, March 9th, 2021
One of my roles at Clearleft is “content buddy.” If anyone is writing a talk, or a blog post, or a proposal and they want an extra pair of eyes on it, I’m there to help.
Sometimes a colleague will send a link to a Google Doc where they’ve written an article. I can then go through it and suggest changes. Using the “suggest” mode rather than the “edit” mode in Google Docs means that they can accept or reject each suggestion later.
But what works better—and is far more fun—is if we arrange to have a video call while we both have the Google Doc open in our browsers. That way, instead of just getting the suggestions, we can talk through the reasoning behind each one. It feels more like teaching them to fish instead of giving them a grammatically correct fish.
Some of the suggestions are very minor; punctuation, capitalisation, stuff like that. Where it gets really interesting is trying to figure out and explain why some sentence constructions feel better than others.
A fairly straightforward example is long sentences. Not all long sentences are bad, but the longer a sentence gets, the more it runs the risk of overwhelming the reader. So if there’s an opportunity to split one long sentence into two shorter sentences, I’ll usually recommend that.
Here’s an example from Chris’s post, Delivering training remotely – the same yet different. The original sentence read:
I recently had the privilege of running some training sessions on product design and research techniques with the design team at Duck Duck Go.
There’s nothing wrong with that. But maybe this is a little easier to digest:
I recently had the privilege of running some training sessions with the design team at Duck Duck Go. We covered product design and research techniques.
Perhaps this is kind of like the single responsibility principle in programming. Whereas the initial version was one sentence that conveyed two pieces of information (who the training was with and what the training covered), the final version has a separate sentence for each piece of information.
I wouldn’t take that idea too far though. Otherwise you’d end up with something quite stilted and robotic.
Speaking of sounding robotic, I’ve noticed that people sometimes avoid using contractions when they’re writing online: “there is” instead of “there’s” or “I am” instead of “I’m.” Avoiding contractions seems to be more professional, but actually it makes the writing a bit too formal. There’s a danger of sounding like a legal contract. Or a Vulcan.
Sometimes a long sentence can’t be broken down into shorter sentences. In that case, I watch out for how much cognitive load the sentence is doling out to the reader.
Here’s an example from Maite’s post, How to engage the right people when recruiting in house for research. One sentence initially read:
The relevance of the people you invite to participate in a study and the information they provide have a great impact on the quality of the insights that you get.
The verb comes quite late there. As a reader, until I get to “have a great impact”, I have to keep track of everything up to that point. Here’s a rephrased version:
The quality of the insights that you get depends on the relevance of the people you invite to participate in a study and the information they provide.
Okay, there are two changes there. First of all, the verb is now “depends on” instead of “have a great impact on.” I think that’s a bit clearer. Secondly, the verb comes sooner. Now I only have to keep track of the words up until “depends on”. After that, I can flush my memory buffer.
Here’s another changed sentence from the same article. The initial sentence read:
You will have to communicate at different times and for different reasons with your research participants.
I suggested changing that to:
You will have to communicate with your research participants at different times and for different reasons.
To be honest, I find it hard to explain why that second version flows better. I think it’s related to the idea of reducing dependencies. The subject “your research participants” is dependent on the verb “to communicate with.” So it makes more sense to keep them together instead of putting a subclause between them. The subclause can go afterwards instead: “at different times and for different reasons.”
Here’s one final example from Katie’s post, Service Designers don’t design services, we all do. One sentence initially read:
Understanding the relationships between these moments, digital and non-digital, and designing across and between these moments is key to creating a compelling user experience.
That sentence could be broken into shorter sentences, but it might lose some impact. Still, it can be rephrased so the reader doesn’t have to do as much work. As it stands, until the reader gets to “is key to creating”, they have to keep track of everything before that. It’s like the feeling of copying and pasting. If you copy something to the clipboard, you want to paste it as soon as possible. The longer you have to hold onto it, the more uncomfortable it feels.
So here’s the reworked version:
The key to creating a compelling user experience is understanding the relationships between these moments, digital and non-digital, and designing across and between these moments.
As a reader, I can digest and discard each of these pieces in turn:
- The key to creating a compelling user experience is…
- understanding the relationships between these moments…
- digital and non-digital…
- designing across and between these moments.
Maybe I should’ve suggested “between these digital and non-digital moments” instead of “between these moments, digital and non-digital”. But then I worry that I’m intruding on the author’s style too much. With the finished sentence, it still feels like a rousing rallying cry in Katie’s voice, but slightly adjusted to flow a little easier.
I must say, I really, really enjoy being a content buddy. I know the word “editor” would be the usual descriptor, but I like how unintimidating “content buddy” sounds.
I am almost certainly a terrible content buddy to myself. Just as I ignore my own advice about preparing conference talks, I’m sure I go against my own editorial advice every time I blurt out a blog post here. But there’s one piece I’ve given to others that I try to stick to: write like you speak.
Thursday, February 25th, 2021
A thorough deep dive into generated content in CSS.
Sunday, November 22nd, 2020
Cassie’s enthusiasm for fun and interesting SVG animation shines through in her writing!
Monday, October 19th, 2020
I like this idea for a minimum viable note-taking app:
data:text/html,<body contenteditable style="line-height:1.5;font-size:20px;">
I have added this to bookmarks and now my zero-weight text editor is one keypress away from me. You might also use it as a temporary clipboard to paste text or even pictures.
See also: a minimum viable code editor.
Saturday, September 26th, 2020
Saturday, July 18th, 2020
A Chrome-only API for adding offline content to an index that can be exposed in Android’s “downloads” list. It just shipped in the lastest version of Chrome.
I’m not a fan of browser-specific non-standards but you can treat this as an enhancement—implementing it doesn’t harm non-supporting browsers and you can use feature detection to test for it.
Friday, May 8th, 2020
You don’t want to miss this! A five-day online conference with a different theme each day:
- Monday: Product Strategy
- Tuesday: Research
- Wednesday: Service Design
- Thursday: Content Strategy
- Friday: Interaction Design
Speakers include Amy Hupe, Kelly Goto, Kristina Halvorson, Lou Downe, Leisa Reichelt and many more still to be announce, all for ludicrously cheap ticket prices.
I know it sounds like I’m blowing my own trumpet because this is a Clearleft event, but I had nothing to do with it. The trumpets of my talented co-workers should be blasting in harmonious chorus.
(It’s a truly lovely website too!)
Monday, April 27th, 2020
Last week I wrote about the great work that Matthew did and now he’s written up his process:
Thursday, April 23rd, 2020
It’s been fascinating to see how television programmes have adapted to The Situation. It’s like there’s been a weird inversion with the YouTube asthetic. Instead of YouTubers doing their utmost to emulate the look of professional television, now everyone on professional television looks like a YouTuber.
No more lighting or audio technicians. No more studio audiences. Heck, no more studios.
There are some kinds of TV programmes that are showing the strain. A lot of comedy formats just fall flat without the usual production values. But a lot of programmes work just fine. In fact, some of them might be better. Watching Mary Beard present Front Row Late from her house is an absolute delight. It feels more direct and honest without the artiface of a television studio. It kind of makes you wonder whether expensive production costs are really necessary when what you really care about is the content.
All of this is one big belaboured metaphor for websites.
In times of crisis, informational websites sometimes offer a “lite” version. Max has even made an emergency website kit:
The site contains only the bare minimum - no webfonts, no tracking, no unnecessary images. The entire thing should fit in a single HTTP request. It’s basically just a small, ultra-lean blog focused on maximum resilience and accessibility. The Service Worker takes it a step further from there so if you’ve visited the site once, the information is still accessible even if you lose network coverage.
Eric emphasises the importance of performance in his post Get Static:
I’m thinking here of sites for places like health departments (and pretty much all government services), hospitals and clinics, utility services, food delivery and ordering, and I’m sure there are more that haven’t occurred to me. As much as you possibly can, get it down to static HTML and CSS and maybe a tiny bit of enhancing JS, and pare away every byte you can.
Tom Loosemore offers this advice to teams building new coronavirus services:
- Get a 4 year-old Android phone, and use it as your test/demo device.
- https://design-system.service.gov.uk is your friend.
- Full React isn’t your friend if it makes your service slow & inaccessible
Remember: This is for everyone.
Indeed, Gov.uk are usually a paragon of best practices in just about any situation. But they dropped the ball recently, as Matthew attests:
One sign that your website isn’t meeting the needs of all your users is when Matthew Somerville gets sufficiently grumpy about it to do a proper version himself.
It’s true enough that Matthew excels at creating lightweight, accessible versions of services that are too bloated or buggy to use. His accessible Odeon project from back in the day is legendary. And I use his slimline version of the National Rail website all the time: traintimes.org.uk—it’s a terrificly performant progressive web app.
Maybe now, with this rush to make lightweight versions of valuable services, we might stop and reflect on whether we ever really needed all those added extras in the first place.
Hope springs eternal.
Update: Matthew has written about his process in Looking at coronavirus.data.gov.uk.