Tags: culture

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Friday, May 31st, 2019

The World-Wide Work

I’ve been to a lot of events and I’ve seen a lot of talks. I find that, even after all this time, I always get something out of every presentation I see. Kudos to anyone who’s got the guts to get up on stage and share their thoughts.

But there are some talks that are genuinely special. When they come along, it’s a real privilege to be in the room. Wilson’s talk, When We Build was one of those moments. There are some others that weren’t recorded, but will always stay with me.

Earlier this year, I had the great honour of opening the New Adventures conference in Nottingham. I definitely felt a lot of pressure, and I did my utmost to set the scene for the day. The final talk of the day was delivered by my good friend Ethan. He took it to another level.

Like I said at the time:

Look, I could gush over how good Ethan’s talk was, or try to summarise it, but there’s really no point. I’ll just say that I felt the same sense of being present at something genuinely important that I felt when I was in the room for his original responsive web design talk at An Event Apart back in 2010. When the video is released, you really must watch it.

Well, the video has been released and you really must watch it. Don’t multitask. Don’t fast forward. Set aside some time and space, and then take it all in.

The subject matter, the narrative structure, the delivery, and the message come together in a unique way.

If, having watched the presentation, you want to dive deeper into any of Ethan’s references, check out the reading list that accompanies the talk.

I mentioned that I felt under pressure to deliver a good opener for New Adventures. I know that Ethan was really feeling the pressure too. He needn’t have worried. He delivered one of the best conference talks I’ve ever seen.

Thank you, Ethan.

Thursday, May 30th, 2019

Characteristics of a Strong Performance Culture | TimKadlec.com

Tim looks at the common traits of companies that have built a good culture of web performance:

  1. Top-down support
  2. Data-driven
  3. Clear targets
  4. Automation
  5. Knowledge sharing
  6. Culture of experimentation
  7. User focused, not tool focused

Few companies carry all of these characteristics, so it’s important not to get discouraged if you feel you’re missing a few of them. It’s a process and not a quick one. When I’ve asked folks at companies with all or most of these characteristics how long it took them to get to that point, the answer is typically in years, rarely months. Making meaningful changes to culture is much slower and far more difficult than making technical changes, but absolutely critical if you want those technical changes to have the impact you’re hoping for.

Monday, May 27th, 2019

Bullet Time

Bullet comments, or 弹幕 (“danmu”), are text-based user reactions superimposed onto online videos: a visual commentary track to which anyone can contribute.

A fascinating article by Christina Xu on this overwhelming collaborative UI overlaid on Chinese video-sharing sites:

In the West, the Chinese internet is mostly depicted in negative terms: what websites and social platforms are blocked, what keywords are banned, what conversations and viral posts are scrubbed clean from the web overnight. This austere view is not inaccurate, but it leaves out what exactly the nearly 750 million internet users in China do get up to.

Take a look at bullet comments, and you’ll have a decent answer to that question. They represent the essence of Chinese internet culture: fast-paced and impish, playfully collaborative, thick with rapidly evolving inside jokes and memes. They are a social feature beloved by a generation known for being antisocial. And most importantly, they allow for a type of spontaneous, cumulative, and public conversation between strangers that is increasingly rare on the Chinese internet.

Tuesday, May 21st, 2019

The Training Commission

Coming to your inbox soon:

The Training Commission is a speculative fiction email newsletter about the compromises and consequences of using technology to reckon with collective trauma. Several years after a period of civil unrest and digital blackouts in the United States, a truth and reconciliation process has led to a major restructuring of the federal government, major tech companies, and the criminal justice system.

Tuesday, April 30th, 2019

A poem about Silicon Valley, assembled from Quora questions about Silicon Valley

What makes a startup ecosystem thrive?
What do people plan to do once they’re over 35?
Is an income of $160K enough to survive?
What kind of car does Mark Zuckerberg drive?

Tuesday, April 16th, 2019

A Webring Kit | Max Böck - Frontend Web Developer

Inspired by Charlie, here’s a straightforward bit of code for starting or joining your own webring.

Sunday, April 14th, 2019

Screening Surveillance

Three short films set in the near future from the suitably ominous-sounding Surveillance Studies Centre. The Black Mirrorlets are:

Saturday, April 13th, 2019

Webrings | sonniesedge

Charlie muses on ol’ fashioned web rings …and the cultural needs they fulfilled.

We suffer from homogenous dirge in most of our contemporary web presences. Having a personal website has become a rarer and rarer thing in this time of social media profile pages.

However, recent months have seen a surge in personal websites and blogging amongst some members of the web tech community. This is something that we urgently need to encourage!

Thursday, April 11th, 2019

Nothing Fails Like Success – A List Apart

On an individual and small collective basis, the IndieWeb already works. But does an IndieWeb approach scale to the general public? If it doesn’t scale yet, can we, who envision and design and build, create a new generation of tools that will help give birth to a flourishing, independent web? One that is as accessible to ordinary internet users as Twitter and Facebook and Instagram?

Design perception

Last week I wrote a post called Dev perception:

I have a suspicion that there’s a silent majority of developers who are working with “boring” technologies on “boring” products in “boring” industries …you know, healthcare, government, education, and other facets of everyday life that any other industry would value more highly than Uber for dogs.

The sentiment I expressed resonated with a lot of people. Like, a lot of people.

I was talking specifically about web development and technology choices, but I think the broader point applies to other disciplines too.

Last month I had the great pleasure of moderating two panels on design leadership at an event in London (I love moderating panels, and I think I’m pretty darn good at it too). I noticed that the panels comprised representatives from two different kinds of companies.

There were the digital-first companies like Spotify, Deliveroo, and Bulb—companies forged in the fires of start-up culture. Then there were the older companies that had to make the move to digital (transform, if you will). I decided to get a show of hands from the audience to see which kind of company most people were from. The overwhelming majority of attendees were from more old-school companies.

Just as most of the ink spilled in the web development world goes towards the newest frameworks and toolchains, I feel like the majority of coverage in the design world is spent on the latest outputs from digital-first companies like AirBnB, Uber, Slack, etc.

The end result is the same. A typical developer or designer is left feeling that they—and their company—are behind the curve. It’s like they’re only seeing the Instagram version of their industry, all airbrushed and filtered, and they’re comparing that to their day-to-day work. That can’t be healthy.

Personally, I’d love to hear stories from the trenches of more representative, traditional companies. I also think that would help get an important message to people working in similar companies:

You are not alone!

Friday, April 5th, 2019

Simon Collison | Identity at Dot York 2018

After two decades in tech, I realise phones and social media won’t be going away, so we work with them. My take is that I now need to seek positive digital tools that connect more of us to the non-digital world and really benefit our lives.

Why Computer Programmers Should Stop Calling Themselves Engineers - The Atlantic

This article by Ian Bogost from a few years back touches on one of the themes in the talk I gave at New Adventures:

“Engineer” conjures the image of the hard-hat-topped designer-builder, carefully crafting tomorrow. But such an aspiration is rarely realized by computing. The respectability of engineering, a feature built over many decades of closely controlled, education- and apprenticeship-oriented certification, becomes reinterpreted as a fast-and-loose commitment to craftwork as business.

Wednesday, March 13th, 2019

The web we broke. — Ethan Marcotte

Like Eric, Ethan is feeling rightly glum about the state of accessibility on the web. But…

Right now, I’m trying to focus on this one question:

What’s one thing I wish I understood better about accessibility?

Fighting uphill | Eric Bailey

Eric is down about the current dismal state of accessibility on the web. Understandably so. It’s particularly worrying that the problem might be embedded into hiring practices:

Overwhelmingly, crushingly, we shove new developers towards learning JavaScript single page application frameworks (SPAs). While many of these frameworks pay lip service towards preserving accessibility, if you do your homework you find that the majority of them were built without assistive technology in mind.

But it’s not all doom and gloom. Eric also points to initiatives that could really help.

Still, this is a tough question to ask out loud:

What if we’re losing?

Thursday, March 7th, 2019

Optimizing for outrage – A Whole Lotta Nothing

I have no doubt that showing just the top outrageous tweets leads to more engagement. If you’re constantly hitting people with outlandish news stories they’ll open the app more often and interact and post about what they think so the cycle continues.

Wednesday, March 6th, 2019

Unsolved Problems by Beth Dean

An Event Apart in Seattle continues. It’s the afternoon of day two and Beth Dean is here to give a talk called Unsolved Problems:

Technology products are being adapted faster than ever. We’ve spent a lot of time adopting new technology, but not as much time considering the social impact of doing so. This talk looks at large scale system design in the offline world, and takes lessons from them to our online work. You’ll learn how to expand your design approach from self-contained products, to considering the broader systems in which they exist.

Fun fact: An Event Apart was the first conference that Beth attended over ten years ago.

Who recognises this guy on screen? It’s Robert Stack, the creepy host of Unsolved Mysteries. It was kind of like the X-Files. The X-Files taught Beth to be a sceptic. Imagine Beth’s surprise when her job at Facebook led her to actual conspiracies. It’s been a hard year, what with Cambridge Analytica and all.

Beth’s team is focused on how people experience ads, while the whole rest of the company is focused on ads from the opposite end. She’s the Fox Mulder of the company.

Technology today has incredible reach. In recent years, we’ve seen 1:1 harm. That’s when a product negatively effects someone directly. In their book, Eric and Sara point out that Facebook is often the first company to solve these problems.

1:many harm is another use of technology. Designing in isolation isn’t new to tech. We’ve seen 1:many harm in urban planning. Brasilia is a beautiful city that nobody wants to live in. You need messy, mixed-use spaces, not a space designed for cars. Niemeier planned for efficiency, not reality.

Eichler buildings were supposed to be egalitarian. But everything that makes these single-story homes great places to live also makes them great targets for criminals. Isolation by intentional design leads to a less safe place to live.

One of Frank Gehry’s buildings turned into a deathtrap when it was covered with snow. And in summer, the reflective material makes it impossible to sit on side of it. His Facebook office building has some “interesting” restroom allocation, which was planned last.

Ohio had a deer overpopulation problem. So the solution they settled on was to introduce coyotes. Now there’s a coyote problem. When coyotes breed with stray dogs, they start to get aggressive and they hunt in packs. This is the cobra effect: when the solution to your problem makes the problem worse. The British government offered a bounty for cobras in India. So people bred snakes for the bounty. So they got rid of the bounty …and then all those snakes were released into the wild.

So-called “ride sharing” apps are about getting one person from point A to point B. They’re not about making getting around easier in general.

Google traffic directions don’t factor in the effect of Google giving everyone the same traffic directions.

AirBnB drives up rent …even though it started out as a way to help people who couldn’t make rent. Sounds like cobra farming.

Automating Inequality by Virgina Eubanks is an excellent book about being dropped by health insurance. An algorithm did it. By taking broken systems and automating them, we accelerate disenfranchisement.

Then there’s Facebook. Psychological warfare is not new. Radio and television have influenced elections long before the internet. Politicians changed their language to fit the medium of radio.

The internet has removed all friction that helps us behave cooperatively. Removing friction was once our goal, but it turns out that friction is sometimes useful. The internet has turned into an outrage machine.

Solving problems in the isolation of our own products ignores the broader context of society.

The Waze map reflects cities as they are, not the way someone wishes them to be.

—Noam Bardin, CEO of Waze

From bulletin boards to today’s web, the internet has always been toxic because human nature is toxic. Maybe that’s the bigger problem to solve.

We can look to other industries…

Ideo redesigned the hospital experience. People were introduced to their entire care staff on their first visit. Sloan Kettering took a similar approach. Artwork serves as wayfinding. Every room has its own bathroom. A Chicago hostpital included gardens because it improves recovery.

These hospital examples all:

  • Designed for an intended outcome.
  • Met people where they were.
  • Strengthened existing support networks.

We’ve seen some bad examples from urban planning, but there are success stories too.

A person on a $30 bicycle is as important as someone in a $30,000 car, said Enrique Peñalosa.

Copenhagen once faced awful traffic congestion. Now people cycle everywhere. It’s the fastest way to get around. The city is designed for bicycles first. People rode more when it felt safer. It’s no coincidence that Copenhagen ranks as one of the most livable cities in the world.

Scandinavian prisons use a concept called restorative justice. The staff plays badminton with the inmates. They cook together. Treat people like dirt and they will act like dirt. Treat people like people and they will act like people. Recividism rates in Norway are now way low.

  • Design for dignity and cooperation.
  • Solve for everyone in a system.
  • Policy should reflect intended outcomes.

The deHavilland Comet was made of metal. After a few blew apart at the seams, they switched from rivetted material. Airlines today develop a culture of crew resource management that encourages people to speak up.

  • Plan for every point of failure.
  • Empower everyone on a team to solve problems.
  • Adapt.

What can we do?

  • Policies affect design. We need to work more closely with policy makers.
  • Question access. Are all opinions equal? Where are computers making decisions that should involve people.
  • Forget neutrality. Technology is not neutral. Neutrality allows us to abdicate responsibility.
  • Stay a litte bit paranoid. Think about what the worst case scenario might be.

Make people better curators. How might we allow people to assess the veracity of information for themselves? What if we gave people better tools to affect their overall experience, not just small customisations?

We can use what we know about people to bring out their best behaviours. We can empower people to take action instead of just outrage.

What if we designed for the good of the community instead of the success of individuals. Like the Vauban in Freiburg! It was squatted, and the city gave control to the squatters to create an eco neighbourhood with affordable housing.

We need to think about what kind of worlds we want to create. What if we made the web less like a mall and more like a public park?

These are hard problems. But we solve hard technology problems every day. We could be the first generation of builders to solve technology’s hard problems.

Tuesday, February 26th, 2019

Systems Thinking, Unlocked – Airbnb Design

Some useful lessons here for strengthening a culture of sustained work on a design system.

Creating and maintaining a design system is like planting a tree—it has to be nurtured and cared for to reap the benefits. The seed of our design system has been planted, and now our teams are working together to maintain and grow it. Our new way of working supports gives people recognition, facilitates trust, and creates strong partnerships.

Sunday, January 27th, 2019

No More Google

A list of alternatives to Google’s products.

Tuesday, January 22nd, 2019

What would a world without pushbuttons look like? | Aeon Essays

A history of buttons …and the moral panic and outrage that accompanies them.

By looking at the subtexts behind complaints about buttons, whether historically or in the present moment, it becomes clear that manufacturers, designers and users alike must pay attention to why buttons persistently engender critiques. Such negativity tends to involve one of three primary themes: fears over deskilling; frustration about lack of user agency/control; or anger due to perceptions of unequal power relations.