Tags: cx



Sunday, September 24th, 2023

Jessica on the ramparts at sunset with medieval buildings behind her. The moon over medieval rooftops at sunset.

Saying adios to Cáceres.

A flute player and mandolinist playing in the corner.

Great tunes!

Saturday, September 23rd, 2023

Musicians playing lined up on a pedestrian street, including two box players in the foreground—one of them smiling at the camera. Three fiddlers, a woman and two men, playing a tune sitting on a pedestrian street with people gathered around.

Session on the street.

Friday, September 22nd, 2023

Jessica in full flow on the fiddle playing at a session outdoors.

Playing tunes with Jessica.

Three men playing fiddle, box, and flute together under a gazebo in a town square.

Session in the sun. 🎶 ☀️

Thursday, September 21st, 2023

A group of musicians—fiddles, flute, bodhrán, concertina, and more—sitting in a circle round a table outdoors playing and smiling.

Getting stuck in!

Wednesday, September 20th, 2023

Jessica at the entrance of the restaurant Atrio. Jessica in the main square where letters spell out: C A C E R E S. Jessica in front of a beautiful old medieval tower.

Jessica around town.

Tuesday, September 19th, 2023

Looking up at the corners of old rooftops under a blue sky with clouds. Looking up at blue sky and clouds in the gap between two medieval buildings.

Look to the skies!

Monday, September 18th, 2023

Lush trees beside stone steps leading up to an old building. A medieval building in a spacious square. A beautiful old building in an old square. Old buildings stacked behind one another on the edge of the main square.

Exploring Cáceres.

A statue of two hooded figures, one ringing a bell, the other—an inquisitor—is holding a cross.

Well, I wasn’t expecting…

Thursday, September 14th, 2023

Two men, a whistler and a fiddler, playing side by side at a pub table. A woman playing fiddle and a man playing button accordion in the corner of a pub.

This week’s sessions.

Thursday, October 13th, 2022

The Customer Onboarding Handbook [PDF]

A free PDF with five articles:

  • The Brand Experience Gap by Emma Parnell
  • Ongoing Onboarding: Taking Customers from First Use to Product Mastery by Chris How
  • Just Add ICE: 3 Ways to Make Your Customer Experience More Meaningful by Candi Williams
  • Effectively Researching and Using Customer Journey Maps by Lauren Isaacson
  • Using and Abusing Surveys in Customer Onboarding by Caroline Jarrett

Three of those authors spoke at this year’s UX London!

Saturday, December 25th, 2021

Picture 1 Picture 2

Lola the luckdragon.

Making cookies for Santa Claus. 🍪🎅

Making cookies for Santa Claus. 🍪🎅

Friday, December 24th, 2021

Portrait of a good dog.

Portrait of a good dog.

Thursday, December 23rd, 2021

Cactus moon. 🌵🌙

Cactus moon. 🌵🌙

Monday, December 20th, 2021



Saturday, December 11th, 2021



Thursday, December 9th, 2021

Jessica in Cobh.

Jessica in Cobh.

Sunday, March 7th, 2021

Until I can play tunes with @RowanFolk again, this will do nicely.

Until I can play tunes with @RowanFolk again, this will do nicely.