Tags: cx

18

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Thursday, October 13th, 2022

The Customer Onboarding Handbook [PDF]

A free PDF with five articles:

  • The Brand Experience Gap by Emma Parnell
  • Ongoing Onboarding: Taking Customers from First Use to Product Mastery by Chris How
  • Just Add ICE: 3 Ways to Make Your Customer Experience More Meaningful by Candi Williams
  • Effectively Researching and Using Customer Journey Maps by Lauren Isaacson
  • Using and Abusing Surveys in Customer Onboarding by Caroline Jarrett

Three of those authors spoke at this year’s UX London!

Saturday, December 25th, 2021

Picture 1 Picture 2

Lola the luckdragon.

Making cookies for Santa Claus. 🍪🎅

Making cookies for Santa Claus. 🍪🎅

Friday, December 24th, 2021

Portrait of a good dog.

Portrait of a good dog.

Thursday, December 23rd, 2021

Cactus moon. 🌵🌙

Cactus moon. 🌵🌙

Monday, December 20th, 2021

Ellie.

Ellie.

Saturday, December 11th, 2021

Suka.

Suka.

Thursday, December 9th, 2021

Jessica in Cobh.

Jessica in Cobh.

Sunday, March 7th, 2021

Until I can play tunes with @RowanFolk again, this will do nicely.

Until I can play tunes with @RowanFolk again, this will do nicely.

Thursday, July 2nd, 2020

Saturday, June 20th, 2020

Saturday, May 2nd, 2020

Playing Doctor Gilbert’s (reel) on mandolin:

https://thesession.org/tunes/129

https://www.youtube.com/watch?v=cXGM4rm5Kh0

Sunday, December 17th, 2017

Noodle soup. 🍜

Noodle soup. 🍜

Tuesday, July 5th, 2016

Tomato salad.

Tomato salad.

Friday, June 24th, 2016

The Paladin from Troll’s Pantry.

The Paladin from Troll’s Pantry.

Saturday, June 11th, 2016

Chicken wings.

Chicken wings.

Sunday, February 28th, 2016

Jon Aizlewood | Is marketing being reborn as CX?

Aaaaand, once again, the Acheulean hand ax makes an appearance, this time in Jon’s rant about marketing.

A decade or more ago, digital marketing was more of a blunt instrument. It was like the first stone axe - crude, but it got the job done.

That’s three links in one day that reference the same prehistoric technology. What coincidental synchronicity!

Monday, June 22nd, 2015

Many salads.

Many salads.