Tags: cx

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Sunday, September 24th, 2023

Jessica on the ramparts at sunset with medieval buildings behind her. — Saying adios to Cáceres.

The moon over medieval rooftops at sunset. — Saying adios to Cáceres.

A flute player and mandolinist playing in the corner. — Great tunes!

Saturday, September 23rd, 2023

Musicians playing lined up on a pedestrian street, including two box players in the foreground—one of them smiling at the camera. — Session on the street.

Three fiddlers, a woman and two men, playing a tune sitting on a pedestrian street with people gathered around. — Session on the street.

Friday, September 22nd, 2023

Jessica in full flow on the fiddle playing at a session outdoors. — Playing tunes with Jessica.

Three men playing fiddle, box, and flute together under a gazebo in a town square. — Session in the sun. 🎶 ☀️

Thursday, September 21st, 2023

A group of musicians—fiddles, flute, bodhrán, concertina, and more—sitting in a circle round a table outdoors playing and smiling. — Getting stuck in!

Wednesday, September 20th, 2023

Jessica at the entrance of the restaurant Atrio. — Jessica around town.

Jessica in the main square where letters spell out: C A C E R E S. — Jessica around town.

Tuesday, September 19th, 2023

Looking up at the corners of old rooftops under a blue sky with clouds. — Look to the skies!

Looking up at blue sky and clouds in the gap between two medieval buildings. — Look to the skies!

Monday, September 18th, 2023

Lush trees beside stone steps leading up to an old building. — Exploring Cáceres.

A medieval building in a spacious square. — Exploring Cáceres.

A statue of two hooded figures, one ringing a bell, the other—an inquisitor—is holding a cross. — Well, I wasn’t expecting…

Thursday, September 14th, 2023

Two men, a whistler and a fiddler, playing side by side at a pub table. — This week’s sessions.

A woman playing fiddle and a man playing button accordion in the corner of a pub. — This week’s sessions.

Thursday, October 13th, 2022

The Customer Onboarding Handbook [PDF]

A free PDF with five articles:

The Brand Experience Gap by Emma Parnell
Ongoing Onboarding: Taking Customers from First Use to Product Mastery by Chris How
Just Add ICE: 3 Ways to Make Your Customer Experience More Meaningful by Candi Williams
Effectively Researching and Using Customer Journey Maps by Lauren Isaacson
Using and Abusing Surveys in Customer Onboarding by Caroline Jarrett

Three of those authors spoke at this year’s UX London!

Saturday, December 25th, 2021

Lola the luckdragon.

Lola the luckdragon.

Making cookies for Santa Claus. 🍪🎅

Friday, December 24th, 2021

Portrait of a good dog.

Thursday, December 23rd, 2021

Cactus moon. 🌵🌙

Monday, December 20th, 2021

Ellie.

Saturday, December 11th, 2021

Suka.

Thursday, December 9th, 2021

Jessica in Cobh.

Sunday, March 7th, 2021

Until I can play tunes with @RowanFolk again, this will do nicely.