Another good reason to use the
currentColor value in SVGs.
Saturday, December 29th, 2018
Another good reason to use the
Saturday, November 10th, 2018
Some advice from Andy on creating a dark theme for your website. It’s not just about the colours—there are typography implications too.
Thursday, August 16th, 2018
A web of anxiety: accessibility for people with anxiety and panic disorders [Part 1] | The Paciello Group – Your Accessibility Partner (WCAG 2.0/508 audits, VPAT, usability and accessible user experience)
Enumerating the anti-patterns that cause serious user experience issues that don’t get nearly enough attention:
While such intrusions can be a source of irritation or even stress for many people, they may be complete showstoppers for people with anxiety or panic disorders.
I’m looking forward to reading the follow-up post.
(I was going to say I was anxiously awaiting the follow-up post but …never mind.)
Sunday, January 14th, 2018
In this excerpt from his forthcoming book, Cennydd gives an overview of what GDPR will bring to the web. This legislation is like a charter of user’s rights, and things don’t look good for the surveillance kings of online advertising:
The black box will be forced open, and people will find it’s full of snakes.
Saturday, November 18th, 2017
Hooked and booked
I think there might be a connection.
A/B testing is a great way of finding out what happens when you introduce a change. But it can’t tell you why.
I used the site earlier in the year, and actually felt my heart rate increase. Never again.— Paul Robert Lloyd (@paulrobertlloyd) October 24, 2017
The problem is that, in a data-driven environment, decisions ultimately come down to whether something works or not. But just because something works, doesn’t mean it’s a good thing.
If I were trying to convince you to buy a product, or use a service, one way I could accomplish that would be to literally put a gun to your head. It would work. Except it’s not exactly a good solution, is it? But if we were to judge by the numbers (100% of people threatened with a gun did what we wanted), it would appear to be the right solution.
When speaking about A/B testing at Booking.com, Stuart Frisby emphasised why it’s so central to their way of working:
One of the core principles of our organisation is that we want to be very customer-focused. And A/B testing is really a way for us to institutionalise that customer focus.
I’m not so sure. I think A/B testing is a way to institutionalise a focus on business goals—increasing sales, growth, conversion, and all of that. Now, ideally, those goals would align completely with the customer’s goals; happy customers should mean more sales …but more sales doesn’t necessarily mean happy customers. Using business metrics (sales, growth, conversion) as a proxy for customer satisfaction might not always work …and is clearly not the case with many of these kinds of sites. Whatever the company values might say, a company’s true focus is on whatever they’re measuring as success criteria. If that’s customer satisfaction, then the company is indeed customer-focused. But if the measurements are entirely about what works for sales and conversions, then that’s the real focus of the company.
I’m not saying A/B testing is bad—far from it! (although it can sometimes be taken to the extreme). I feel it’s best wielded in combination with usability testing with real users—seeing their faces, feeling their frustration, sharing their joy.
In short, I think that A/B testing needs to be counterbalanced. There should be some kind of mechanism for getting the answer to “why?” whenever A/B testing provides to the answer to “what?” In-person testing could be one way of providing that balance. Or it could be somebody’s job to always ask “why?” and determine if a solution is qualitatively—and not just quantitatively—good. (And if you look around at your company and don’t see anyone doing that, maybe that’s a role for you.)
Curious: How many large companies have an ethics board? Or some kind of moral advisory role employed?— Erin Weigel (@endesignonline) November 2, 2017
If there really is a connection between having a data-driven culture of A/B testing, and a product that’s filled with dark patterns, then the disturbing conclusion is that dark patterns work …at least in the short term.
Monday, March 6th, 2017
Monday, November 21st, 2016
Here’s a fun cosmic hypothesis on the scale of an Olaf Stapeldon story. There are even implications for data storage:
By storing its essential data in photons, life could give itself a distributed backup system. And it could go further, manipulating new photons emitted by stars to dictate how they interact with matter. Fronts of electromagnetic radiation could be reaching across the cosmos to set in motion chains of interstellar or planetary chemistry with exquisite timing, exploiting wave interference and excitation energies in atoms and molecules.
Monday, May 16th, 2016
Our Harry’s in the New York Times! Well, an article on dark patterns is in the New York Times, and Harry is Mr. Dark Patterns.
Friday, May 13th, 2016
Shane gave a talk recently where he outlined his reasons for publishing on the indie web:
Most people reading this will probably have an account at most or all of these sites: Facebook, Instagram, Twitter, YouTube, Vimeo, Tumblr, Wordpress. Many also had accounts at Friendster, Tribe, MySpace, Delicious, Magnolia, Gowalla, Geocities. But no one has an account at any of those (on the second list) anymore. And all of the content that we created on those sites is gone.
All of those super emo feeling you posted to MySpace, they’re all gone. Some of the great web designers of our generation got started on Geocities. That stuff is gone forever. And sure, it was sparkling animated GIFs and neon colors. But that’s important history. Yahoo bought it, left it alone for a while, and then decided one day to turn it off.
Thursday, February 6th, 2014
Connections: Weak Signals
There was a great turn-out. Normally I’d expect a fairly significant no-show rate for a free event (they’re often oversubscribed to account for this very reason), but I was amazed how many people braved the dreadful weather to come along. We greeted them all with free beer, courtesy of Clearleft.
Honor made plentiful use of sound during her presentation. Or rather, plentiful use of electromagnetic signals converted into sound: asteroseismology from the sun; transient luminous events in the Earth’s upper atmosphere; the hailstorm as Cassini pirouettes through Saturn’s rings; subatomic particle collisions sonified. They all combined to eerie effect.
Justin’s talk was more down to Earth, despite sounding like a near-future science-fiction scenario: individuals and communities harnessing the power of the photovoltaic solar panel to achieve energy-independence.
There was a beer break between the talks and we had a joint discussion afterwards, with questions from the audience. I was leading the discussion, and to a certain extent, I played devil’s advocate to Justin’s ideas, countering his solar energy enthusiasm with nuclear energy enthusiasm—I’m on Team Thorium. (Actually, I wasn’t really playing devil’s advocate. I genuinely believe that nuclear energy is the cleanest, safest source of energy available to us and that an anti-nuclear environmentalist is a contradiction in terms—but that’s a discussion for another day.)
There was a bittersweet tinge to the evening. The first Connections event was also Honor’s last public speaking engagement in Brighton for a while. She is bidding farewell to Lighthouse Arts and winging her way to a new life in Singapore. We wish her well. We will miss her.
The evening finished with a facetious rhetorical question from the audience for Honor. It was related to the sonification of particle collisions like the ones that produced evidence for “the God particle”, the Higgs boson. “Given that the music produced is so unmusical”, went the question, “does that mean it’s proof that God doesn’t exist?”
We all had a laugh and then we all went to the pub. But I’ve been thinking about that question, and while I don’t have an answer, I do have a connection to make between both of the talks and algorithmically-generated music. Here goes…
Justin talked about the photovoltaic work done at Bell Labs. An uncle of Ray Kurzweil worked at Bell Labs and taught the young Kurzweil the basics of computer science. Soon after, Ray Kurzweil wrote his first computer program, one that analysed works of classical music and then generated its own music. Here it is.
Tuesday, August 13th, 2013
Trent proposes a way to avoid implementing dark patterns: take a leaf from the progressive enhancement playbook and assume the worst conditions for your user’s context.
Friday, July 26th, 2013
The transcript of a terrific talk by Harry on how dark patterns are often driven by a slavish devotion to conversion rates.
Tuesday, September 11th, 2012
The email notification anti-pattern: a response
Give it to us. I applaud you shouting at us from a rooftop. I also hate defaulting to all notifications and agree that it was a douchebag startup move but can assure it was one made accidentally - a horrible oversight that the entire team feels bad about and will work to amend for you and the rest of our users.
We try to be a site for the common user - nothing like Facebook taking cheap shots wherever they can. I hope we haven’t forever turned you off from our site. Relaunches are hard and mistakes were made but nothing like this will happen again.
Apart from the use of the passive voice (“mistakes were made” rather than “we made mistakes”), that’s a pretty damn good response. She didn’t try to defend or justify the behaviour. That’s good.
She also asked if there was anything they could do to make it up to me. I asked if I could publish their response here. “Yeah, feel free to post”, she said.
I think it’s important that situations like this get documented. It could be especially useful for new start-ups who might be thinking about indulging in a bit of “growth hacking” (spit!) under the impression that this kind of behaviour is acceptable just because other start-ups—like Findings—implemented the email notification anti-pattern.
As Lauren said:
I think every startup manages to mess up one of these at some point in their life, either willingly or unwillingly. A clear listing of all offenses could be useful to everyone.
The purpose of this pattern library is to “name and shame” Dark Patterns and the companies that use them.
- For consumers, forewarned is fore-armed.
- For brand-owners, the bad-press associated with being named as an offender should discourage usage.
- For designers, this site provides ammunition to refuse unethical requests by our clients / bosses. (e.g. “I won’t implement opt-out defaults for the insurance upsells because that practice is considered unethical and it will get you unwanted bad press.”)
The email notification anti-pattern isn’t yet listed on the wiki. I’ll see if I can get Harry to add it.
Tuesday, April 5th, 2011
It’s like, how much darker could the pattern be? None. None more dark.
Thursday, March 31st, 2011
Superb in-depth analysis of Ryanair’s website dark patterns and nasty brand strategy.
Saturday, January 29th, 2011
A dark star is born
At Clearleft towers, we’ve been having semi-regular movie nights, based around a connecting theme. Previous themes include car chases (The French Connection, Bullitt and Ronin) and films set at Christmas that aren’t about Christmas (Gremlins and Die Hard).
Last week’s movie night’s theme was near-future science fiction. We didn’t get around to watching Minority Report but we did watch Children of Men and Sunshine.
Danny Boyle’s Sunshine is one of those films that gets better with each viewing. Little by little, it’s edging up my list of all-time favourites. It has a sense of awe, wonder and humility in the face of science that’s genuinely Clarkeian.
It also has plenty of loving references to those other films featuring the trifecta of sci-fi elements: a ship, a crew, a signal. The nods to 2001 and Alien are clear, but something I didn’t catch until just the other day was that the character of Pinbacker was named for Sergeant Pinback from John Carpenter’s Dark Star.
I know this because, instead of our usual Thursday evening pub gathering and book swapping, the Brighton Speculative Fiction Group this week hosted a puppet show. Paul and Richard recreated all of Dark Star using cardboard, some string, a few dolls and some strategic lighting.
It was one of the best things I’ve ever seen. Here’s the highlight reel.
Thursday, January 27th, 2011
A production of the Brighton Speculative Fiction group. It was simply wonderful.
Sunday, January 20th, 2008
It's like, how much more black could this be? And the answer is none. None more black.
Friday, August 25th, 2006
A Scanner Darkly
The Clearleft office was empty on Wednesday afternoon. The bodies that normally inhabit that space were to be found sitting in a cinematheque.
By unanimous agreement, we decided to see A Scanner Darkly. Having read and thoroughly enjoyed the book, I was looking forward to seeing this. I wasn’t disappointed. I can’t say the same for the other people who saw the film with me.
Personally, I really enjoyed the experience of being immersed in an off-kilter drug-fueled world. But I can see why this world might not seem like the most inviting place to spend two hours of your life. The same dialogue that I found so hysterical (in every sense of the word) could also come across as just plain annoying.
The casting is inspired. It sounds like something a sketch show writer would put together: “So, Winona Ryder, Keanu Reeves, Woody Harrelson, and Robert Downey Jr. are all sitting around getting stoned…”
Oh, and using Thom Yorke and Radiohead songs for the soundtrack? Also inspired.
The roto-scoping worked wonderfully for the scramble suit. I’m not sure whether it was entirely necessarily for everything else, but it did add to the otherworldly atmosphere to have everything nestled in the uncanny valley. It would be interesting the compare the finished film with the pre-roto-scoped footage to see how much of a difference it makes to the emotional impact of each scene. The film’s style is an interesting way of trying to nail down the right medium for telling this story. It struck me that a graphic novel might actually be the ideal medium: exactly halfway between the novel and the film.
The film is, by and large, very faithful to the book. It is by far the most faithful adaptation of a Philip K. Dick story to date. But then, A Scanner Darkly, for all its quesy strangeness is one of the more coherent and down-to-earth of Dick’s works. While this film worked wonderfully, I doubt that even Richard Linklater could pull off an adaptation of Ubik or The Three Stigmata of Palmer Eldritch. On the other hand, there’s Flow My Tears, the Policeman Said… now there’s a great film just waiting to happen.
So maybe it was a relatively easy target, but the film of A Scanner Darkly really captures the essence of a classic Philip K. Dick book. Bladerunner is a wonderful, wonderful movie on its own terms, but it bears little resemblance to the existentialist heart of Do Androids Dream Of Electric Sheep?
There is a wonderful moment in A Scanner Darkly when subjective and objective reality collide in the playback of a recording captured by a scanner of the film’s title. It’s the quintessential Philip K. Dick coup. Just as you think you have a handle on the world you have entered, the rug is pulled from under your feet. I’ll never forget the corresponding moment from Time Out Of Joint with its Truman Show-esque plot, in which a hot-dog stand winks out of existence to be replaced by a piece of paper reading “hot-dog stand.”
There’s a short story by Philip K. Dick called The Electric Ant which can be read as a version of Kafka’s Metamorphosis. The comparison is apt. Dick writes Kafka-esque stories: funny, paranoid, and unsettling.
Richard Linklater’s A Scanner Darkly captures that Dickian feeling. That’s no mean feat.
As much as I loved this film, I’m hesitant to recommend it for your next outing to the cinema. It’s not the most cinematic of films. Wait for the DVD. I have the feeling that the film’s visual style will suit that medium very well indeed.
Gather some friends on the sofa. Pop the disc into your player and compare the anti-piracy warnings that precede the film to the pointless crusade against Substance D.