Tags: deceptive

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Tuesday, June 8th, 2021

Deceptive dark patterns

When I was braindumping my thoughts prompted by last week’s UX Fest conference, I wrote about dark patterns.

Well, actually I wrote about deceptive dark patterns. That was a deliberate choice.

The phrase “dark pattern” is …problematic. We really don’t need to be associating darkness with negativity any more than we already do in our language and culture.

This is something I discussed with Melissa Smith after her talk on this topic. The consensus in general seems to be that the terminology is far from ideal, but it’s a bit late to change it now (I’m sure if Harry were coining the term today, he would choose a different phrase).

The defining characteristic of a “dark” pattern is that intentionally deceptive. How about we shift the terminology to talk about deceptive patterns?

Now, I get that inertia is a powerful force and it would be confusing to try do to a find-and-replace on all the resources that already exist on documenting “dark” patterns. So here’s a compromise:

From here on out, let’s start using the adjective “deceptive” in addition to the existing adjective “dark.” That’s what I did in my blog post. I only used the phrase “deceptive dark patterns.”

If we do that consistently, then after a while we’ll be able to drop one of those adjectives—“dark”—and refer to “deceptive patterns.”

Personally I’d love it if we could change the terminology overnight—and I’m quite heartened by the speed at which we changed our Github branches from “master” to “main”—but being pragmatic, I think this approach stands a greater chance of success.

Who’s with me?

Monday, June 7th, 2021

Bringing Dark Patterns to Light. Transcript of the speech I gave at the… | by Harry Brignull | Jun, 2021 | Medium

Harry gave a speech at the Federal Trade Commission’s Dark Patterns workshop in April. Here’s the transcript, posted to Ev’s blog.

When I first worked on Dark Patterns in 2010, I was quite naive. I thought that they could be eradicated by shaming the companies that used them, and by encouraging designers to use a code of ethics.

The fact that we’re here today means that approach didn’t work.

Wednesday, March 31st, 2021

Design as (un)ethical illusion

Many, if not all, of our world’s most wicked problems are rooted in the excessive hiding of complexity behind illusions of simplicity—the relentless shielding of messy details in favor of easy-to-use interfaces.

Seams.

But there’s always a tradeoff between complexity, truth, and control. The more details are hidden, the harder it is to understand how the system actually works. (And the harder it is to control). The map becomes less and less representative of the territory. We often trade completeness and control for simplicity. We’d rather have a map that’s easy to navigate than a map that shows us every single detail about the territory. We’d rather have a simple user interface than an infinitely flexible one that exposes a bunch of switches and settings. We don’t want to have to think too hard. We just want to get where we’re going.

Seamful and seamless design are reframed here as ethical and deceptive design:

Ethical design is like a glove. It obscures the underlying structure (i.e. your hand) but preserves some truth about its shape and how it works. Deceptive design is like a mitten. It obscures the underlying structure and also hides a lot about its shape and how it works.

Monday, March 15th, 2021

Overlay Fact Sheet

Based on the problems with accessiBe and its ilk, I have signed my name to this:

  1. We will never advocate, recommend, or integrate an overlay which deceptively markets itself as providing automated compliance with laws or standards.
  2. We will always advocate for the remediation of accessibility issues at the source of the original error.
  3. We will refuse to stay silent when overlay vendors use deception to market their products.
  4. More specifically, we hereby advocate for the removal of accessiBe, AudioEye, UserWay, User1st, MK-Sense, and all similar products and encourage the site owners who’ve implemented these products to use more robust, independent, and permanent strategies to making their sites more accessible.