If you’ve got a custom offline page that lists previously-visited pages (like I do on my site), you don’t have to choose between localStorage or IndexedDB—you can read the metadata straight from the HTML of the cached pages instead!
This seems forehead-smackingly obvious in hindsight. I’m totally stealing this.
An interesting comparison between Facebook and tenements. Cram everybody together into one social network and the online equivalents of cholera and typhoid soon emerge.
The airless, lightless confines of these networks has a worrying tendency to amplify the most extreme content that takes root, namely that of racists, xenophobes, and conspiracists (which, ironically, includes anti-vaxxers.)
It’s Patty Toland’s first time at An Event Apart! She’s from the fantabulous Filament Group. They’re dedicated to making the web work for everyone.
A few years ago, a good friend of Patty’s had a medical diagnosis that required everyone to pull together. Another friend shared an article about how not to say the wrong thing. This is ring theory. In a moment of crisis, the person involved is in the centre. You need to understand where you are in this ring structure, and only ever help and comfort inwards and dump concerns and problems outwards.
At the same time, Patty spent time with her family at the beach. Everyone reads the same books together. There was a book about a platoon leader in Vietnam. 80% of the story was literally a litany of stuff—what everyone was carrying. This was peppered with the psychic and emotional loads that they were carrying.
There was a common assertion that slow networks were a third-world challenge. Remember Facebook’s network challenges? They always talked about new markets in India and Africa. The implication is that this isn’t our problem in, say, Omaha or New York.
Pew Research provided updated data this year. The research shows an increase in those trends. Half of the population access the web primarily on mobile. The cost of a broadband subscription is too expensive for many people. Sometimes broadband access simply isn’t available.
There’s a term called “the homework gap.” Two thirds of teachers assign broadband-dependent homework, while one third of students have no access to broadband.
At most 37% of people have unlimited data. Most people run out of data on a frequent basis.
Speed also varies wildly. 4G doesn’t really mean anything. The data is all over the place.
This shows that network issues are definitely not just a third world challenge.
On the 25th anniversary of the web, Tim Berners-Lee said the web’s potential was only just beginning to be glimpsed. Everyone has a role to play to ensure that the web serves all of humanity. In his contract for the web, Tim outlined what governments, companies, and users need to do. This reminded Patty of ring theory. The user is at the centre. Designers and developers are in the next circle out. Then there’s the circle of companies. Then there are platforms, browsers, and frameworks. Finally there’s the outer circle of governments.
There’s no way for a user to know before clicking a link how big and bloated the page is going to be. Even if they abandon the page load, they’ve still used (and wasted) a lot of data.
Third party scripts—like ads—are really bad at dumping in (to use the ring theory model). The best practices for ads suggest that up to 100 additional HTTP requests is totally acceptable. Unbelievable! It doesn’t matter how performant you’ve made a site when this crap gets piled on top of it.
In 2018, the internet’s data centres alone may already have had the same carbon footprint as all global air travel. This will probably triple in the next seven years. The amount of carbon it takes to train a single AI algorithm is more than the entire life cycle of a car. Then there’s fucking Bitcoin. A single Bitcoin transaction could power 21 US households. It is designed to use—specifically, waste—more and more energy over time.
What should we be doing?
Accessibility should be at the heart of what we build. Plan, test, educate, and advocate. If advocacy doesn’t work, fear can be a motivator. There’s an increase in accessibility lawsuits.
Our websites should be as light as possible. Ask, measure, monitor, and optimise. RequestMap is a great tool for visualising requests. You can see the size and scale of third-party requests. You can also see when images are far, far bigger than they need to be.
Take a critical guide to everything and pare everything down. Set perforance budgets—file size budgets, for example. Optimise images, subset custom fonts, lazyload images and videos, get third-party tools out of the critical path (or out completely), and seek out lighter frameworks.
Push the boundaries. See the amazing work that Adrian Holovaty did with Soundslice. He had to make on-the-fly sheet music generation work on old iPads that musicians like to use. He recommends keeping old devices around to see how poorly your product is working on it.
If you have some power, then your job is to empower somebody else.
Research gets done …and then sits in a report, gathering dust.
Research matters. But how do we make it count? We need allies. Maybe we need more money. Perhaps we need more participation from people not on the product team.
If you’re doing real research on a schedule, sharing it on a regular basis, making people’s eyes light up …then you’ve won!
Research counts when it answers questions that people care about. But you probably don’t want to directly ask “Hey, what questions do you want answered?”
Research can explain oddities in analytics weird feedback from customers, unexpected uses of products, and strange hunches (not just your own).
Curious people with power are the most useful ones to influence. Not just hierarchical power. Engineers often have a lot of power. So ask, “Who is the most curious engineer, and how can I drag them out on a research session with me?”
At 18F, Cyd found that a lot of the nodes of power were in the mid level of the organisation who had been there a while—they know a lot of people up and down the chain. If you can get one of those people excited about research, they can spread it.
Open up your practice. Demystify it. Put as much effort into communicating as into practicing. Create opportunities for people to ask questions and learn.
You can think about communities of practice in the obvious way: people who do similar things to us, and other people who make design decisions. But really, everyone in the organisation is affected by design decisions.
Cyd likes to do office hours. People can come by and ask questions. You could open a Slack channel. You can run brown bag lunches to train people in basic user research techniques. In more conventional organisations, a newsletter is a surprisingly effective tool for sharing the latest findings from research. And use your walls to show work in progress.
Research counts when people can see it for themselves—not just when it’s reported from afar. Ask yourself: who in your organisation is disconnected from their user? It’s difficult for people to maintain their motivation in that position.
When someone has been in the field with you, the data doesn’t have to be explained.
Whoever’s curious. Whoever’s disconnected. Invite them along. Show them what you’re doing.
Think about the qualities of a good invitation (for a party, say). Make the rules clear. Make sure they want to come back. Design the experience of observing research. Make sure everyone has tools. Give everyone a responsibility. Be like Willy Wonka—he gave clear rules to the invitied guests. And sure, things didn’t go great when people broke the rules, but at the end, everyone still went home with the truckload of chocolate they were promised.
People who get to ask a question buy in to the results. Those people feel a sense of ownership for the research.
Research counts when methods fit the question. Think about what the right question is and how you might go about answering it.
You can mix your methods. Interviews. Diary studies. Card sorting. Shadowing. You can ground the user research in competitor analysis.
Back in 2008, Cyd was contacted by a company who wanted to know: how do people really use phones in their cars? Cyd’s team would ride along with people, interviewing them, observing them, taking pictures and video.
Later at the federal government, Cyd was asked: what are the best practices for government digital transformation? How to answer that? It’s so broad! Interviews? Who knows what?
They refined the question: what makes modern digital practices stick within a government entity? They looked at what worked when companies were going online, so see if there was anything that government could learn from. Then they created a set of really focused interview questions. What does digital transformation mean? How do you know when you’re done? What are the biggest obstacles to this work? How do you make changes last?
They used atechnique called cluster recruiting to figure out who else to talk to (by asking participants who else they should be talking to).
There is no one research method that will always work for you. Cutting the right corners at the right time lets you be fast and cheap. Cyd’s bare-bones research kit costs about $20: a notebook, a pen, a consent form, and the price of a cup of coffee. She also created a quick score sheet for when she’s not in a position to have research transcribed.
Always label your assumptions before beginning your research. Maybe you’re assuming that something is a frustrating experience that needs fixing, but it might emerge that it doesn’t need fixing—great! You’ve just saved a whole lotta money.
Research counts when researchers tell the story well. Synthesis works best as a conversational practice. It’s hard to do by yourself. You start telling stories when you come back from the field (sometimes it starts when you’re still out in the field, talking about the most interesting observations).
To understand what another person is saying, you must assume that it is true and try to imagine what it could be true of.
You’re probably familiar with the “five whys”. What about the “five ways”? If people talk about something five different ways, it’s virtually certain that one of them will be an apt metaphor. So ask “Can you say that in a different way?” five time.
Spend as much time on communicating outcomes as you did on executing the work.
After research, play back how many people you spoke to, the most valuable insight you gained, the themes that are emerging. Describe the question you wanted to answer, what answers you got, and what you’re going to do next. If you’re in an organisation that values memos, write a memo. Or you could make a video. Or you could write directly into backlog tickets. And don’t forget the wall work! GDS have wonderfully full walls in their research department.
In the end, the best tool for research is an illuminating story.
Cyd was doing research at the Bakersfield courthouse. The hypothesis was that a lot of people weren’t engaging with technology in the court system. She approached a man named Manuel who was positively quaking. He was going through a custody battle. He said, “I don’t know technology but it doesn’t scare me. I’m shaking because this paperwork just gets to me—it’s terrifying.” He said who would gladly pay for someone to help him with the paperwork. Cyd wrote a report on this story. Months later, they heard people in the organisation asking questions like “How would this help Manuel?”
Sometimes you do have to fight (nicely).
People will push back on the time spent on research—they’ll say it doesn’t fit the sprint plan. You can have a three day research plan. Day 1: write scripts. Day 2: go to the users and talk to them. Day 3: play it back. People on a project spend more time than that in Slack.
People will say you can’t talk to the customers. In that situation, you could talk to people who are in the same sector as your company’s customers.
People will question the return on investment for research. Do it cheaply and show the very low costs. Then people stop talking about the money and start talking about the results.
People will claim that qualitative user research is not statistically significant. That’s true. But research is something else. It answers different question.
People will question whether a senior person needs to be involved. It is not fair to ask the intern to do all the work involved in research.
People will say you can’t always do research. But Cyd firmly believes that there’s always room for some research.
Make allies in customer research.
Find the most curious engineer on the team, go to lunch with them, and feed them the most interesting research insights.
Record a pain point and a send a video to executives.
If there’s really no budget, maybe you can get away with not paying incentives, but perhaps you can provide some other swag instead.
One of the best things you can do is be there, non-judgementally, making friends. It takes time, but it works. Research is like a dandelion in flight. Once it’s out and about, taking root, the more that research counts.
We took the surprisingly busy train from Brighton to Southampton, with our plentiful luggage in tow. As well as the clothes we’d need for three weeks of hot summer locations in the United States, Jessica and I were also carrying our glad rags for the shipboard frou-frou evenings.
Once the train arrived in Southampton, we transferred our many bags into the back of a taxi and made our way to the terminal. It looked like all the docks were occupied, either with cargo ships, cruise ships, or—in the case of the Queen Mary 2—the world’s last ocean liner to be built.
Check in. Security. Then it was time to bid farewell to dry land as we boarded the ship. We settled into our room—excuse me, stateroom—on the eighth deck. That’s the deck that also has the lifeboats, but our balcony is handily positioned between two boats, giving us a nice clear view.
We’d be sailing in a few hours, so that gave us plenty of time to explore the ship. We grabbed a suprisingly tasty bite to eat in the buffet restaurant, and then went out on deck (the promenade deck is deck seven, just one deck below our room).
It was a blustery day. All weekend, the UK newspaper headlines had been full of dramatic stories of high winds. Not exactly sailing weather. But the Queen Mary 2 is solid, sturdy, and just downright big, so once we were underway, the wind was hardly noticable …indoors. Out on the deck, it could get pretty breezy.
By pure coincidence, we happened to be sailing on a fortuituous day: the meeting of the queens. The Queen Elizabeth, the Queen Victoria, and the Queen Mary 2 were all departing Southampton at the same time. It was a veritable Cunard convoy. With the yacht race on as well, it was a very busy afternoon in the Solent.
Alas, Jessica had a migraine brewing all day, so we weren’t in the mood to dive into any social activities. We had a low-key dinner from the buffet—again, surprisingly tasty—and retired for the evening.
Passenger’s log, day two: Monday, August 12, 2019
Jessica’s migraine passed like a fog bank in the night, and we woke to a bright, blustery day. The Queen Mary 2 was just passing the Scilly Isles, marking the traditional start of an Atlantic crossing.
Breakfast was blissfully quiet and chilled out—we elected to try the somewhat less-trafficked Carinthia lounge; the location of a decent espresso-based coffee (for a price). Then it was time to feed our minds.
We watched a talk on the Bolshoi Ballet, filled with shocking tales of scandal. Here I am on holiday, and I’m sitting watching a presentation as though I were at a conference. The presenter in me approved of some of the stylistic choices: tasteful transitions in Keynote, and suitably legible typography for on-screen quotes.
Soon after that, there was a question-and-answer session with a dance teacher from the English National Ballet. We balanced out the arts with some science by taking a trip to the planetarium, where the dulcet voice of Neil De Grasse Tyson told the tale of dark matter. A malfunctioning projector somewhat tainted the experience, leaving a segment of the dome unilliminated.
It was a full morning of activities, but after lunch, there was just one time and place that mattered: sign ups for the week’s ballet workshops would take place at 3pm on deck two. We wandered by at 2pm, and there was already a line! Jessica quickly took her place in the queue, hoping that she’d make into the workshops, which have a capacity of just 30 people. The line continued to grow. The Cunard staff were clearly not prepared for the level of interest in these ballet workshops. They quickly introduced some emergency measures: this line would only be for the next two day’s workshops, rather than the whole week. So there’d be more queueing later in the week for anyone looking to take more than one workshop.
Anyway, the most important outcome was that Jessica did manage to sign up for a workshop. After all that standing in line, Jessica was ready for a nice sit down so we headed to the area designated for crafters and knitters. As Jessica worked on the knitting project she had brought along, we had our first proper social interactions of the voyage, getting to know the other makers. There was much bonding over the shared love of the excellent Ravelry website.
Next up: a pub quiz at sea in a pub at sea. I ordered the flight of craft beers and we put our heads together for twenty quickfire trivia questions. We came third.
After that, we rested up for a while in our room, before donning our glad rags for the evening’s gala dinner. I bought a tuxedo just for this trip, and now it was time to put it into action. Jessica donned a ballgown. We both looked the part for the black-and-white themed evening.
We headed out for pre-dinner drinks in the ballroom, complete with big band. At one entrance, there was a receiving line to meet the captain. Having had enough of queueing for one day, we went in the other entrance. With glasses of sparkling wine in hand, we surveyed our fellow dressed-up guests who were looking in equal measure dashingly cool and slightly uncomfortable.
After some amusing words from the captain, it was time for dinner. Having missed the proper sit-down dinner the evening before, this was our first time finding out what table we had. We were bracing ourselves for an evening of being sociable, chit-chatting with whoever we’ve been seated with. Your table assignment was the same for the whole week, so you’d better get on well with your tablemates. If you’re stuck with a bunch of obnoxious Brexiteers, tough luck; you just have to suck it up. Much like Brexit.
We were shown to our table, which was …a table for two! Oh, the relief! Even better, we were sitting quite close to the table of ballet dancers. From our table, Jessica could creepily stalk them, and observe them behaving just like mere mortals.
We settled in for a thoroughly enjoyable meal. I opted for an array of pale-coloured foods; cullen skink, followed by seared scallops, accompanied by a Chablis Premier Cru. All this while wearing a bow tie, to the sounds of a string quartet. It felt like peak Titanic.
After dinner, we had a nightcap in the elegant Chart Room bar before calling it a night.
Passenger’s log, day three: Tuesday, August 13
We were woken early by the ship’s horn. This wasn’t the seven-short-and-one-long blast that would signal an emergency. This was more like the sustained booming of a foghorn. In fact, it effectively was a foghorn, because we were in fog.
Below us was the undersea mountain range of the Maxwell Fracture Zone. Outside was a thick Atlantic fog. And inside, we were nursing some slightly sore heads from the previous evening’s intake of wine.
But as a nice bonus, we had an extra hour of sleep. As long as the ship is sailing west, the clocks get put back by an hour every night. Slowly but surely, we’ll get on New York time. Sure beats jetlag.
After a slow start, we sautered downstairs for some breakfast and a decent coffee. Then, to blow out the cobwebs, we walked a circuit of the promenade deck, thereby swapping out bed head for deck head.
It was then time for Jessica and I to briefly part ways. She went to watch the ballet dancers in their morning practice. I went to a lecture by Charlie Barclay from the Royal Astronomical Society, and most edifying it was too (I wonder if I can convince him to come down to give a talk at Brighton Astro sometime?).
After the lecture was done, I tracked down Jessica in the theatre, where she was enraptured by the dancers doing their company class. We stayed there as it segued into the dancers doing a dress rehearsal for their upcoming performance. It was fascinating, not least because it was clear that the dancers were having to cope with being on a slightly swaying moving vessel. That got me wondering: has ballet ever been performed on a ship before? For all I know, it might have been a common entertainment back in the golden age of ocean liners.
We slipped out of the dress rehearsal when hunger got the better of us, and we managed to grab a late lunch right before the buffet closed. After that, we decided it was time to check out the dog kennels up on the twelfth deck. There are 24 dogs travelling on the ship. They are all good dogs. We met Dillinger, a good dog on his way to a new life in Vancouver. Poor Dillinger was struggling with the circumstances of the voyage. But it’s better than being in the cargo hold of an airplane.
While we were up there on the top of the ship, we took a walk around the observation deck right above the bridge. The wind made that quite a tricky perambulation.
The rest of our day was quite relaxed. We did the pub quiz again. We got exactly the same score as we did the day before. We had a nice dinner, although this time a tuxedo was not required (but a jacket still was). Lamb for me; beef for Jessica; a bottle of Gigondas for both of us.
After dinner, we retired to our room, putting our clocks and watches back an hour before climbing into bed.
Passenger’s log, day four: Wednesday, August 14, 2019
After a good night’s sleep, we were sauntering towards breakfast when a ship’s announcement was made. This is unusual. Ship’s announcements usually happen at noon, when the captain gives us an update on the journey and our position.
This announcement was dance-related. Contradicting the listed 5pm time, sign-ups for the next ballet workshops would be happening at 9am …which was in 10 minutes time. Registration was on deck two. There we were, examining the breakfast options on deck seven. Cue a frantic rush down the stairwells and across the ship, not helped by me confusing our relative position to fore and aft. But we made it. Jessica got in line, and she was able to register for the workshop she wanted. Crisis averted.
We made our way back up to breakfast, and our daily dose of decent coffee. Then it was time for a lecture that was equally fascinating for me and Jessica. It was Physics En Pointe by Dr. Merritt Moore, ballet dancer and quantum physicist. This was a scene-setting talk, with her describing her life’s journey so far. She’ll be giving more talks throughout the voyage, so I’m hoping for some juicy tales of quantum entanglement (she works in quantum optics, generating entangled photons).
After that, it was time for Jessica’s first workshop. It was a general ballet technique workshop, and they weren’t messing around. I sat off to the side, with a view out on the middle of the Atlantic ocean, tinkering with some code for The Session, while Jessica and the other students were put through their paces.
Then it was time to briefly part ways again. While Jessica went to watch the ballet dancers doing their company class, I was once again attending a lecture by Charles Barclay of the Royal Astronomical Society. This time it was archaeoastronomy …or maybe it was astroarcheology. Either way, it was about how astronomical knowledge was passed on in pre-writing cultures, with a particular emphasis on neolithic sites like Avebury.
When the lecture was done, I rejoined Jessica and we watched the dancers finish their company class. Then it was time for lunch. We ate from the buffet, but deliberately avoided the heavier items, opting for a relatively light salad and sushi combo. This good deed would later be completely undone with a late afternoon cake snack.
We went to one more lecture. Three in one day! It really is like being at a conference. This one, by John Cooper, was on the Elizabethan settlers of Roanoke Island. So in one day, I managed to get a dose of history, science, and culture.
With the day’s workshops and lectures done, it was once again time to put on our best garb for the evening’s gala dinner. All tux’d up, I escorted Jessica downstairs. Tonight was the premier of the ballet performance. But before that, we wandered around drinking champagne and looking fabulous. I even sat at an otherwise empty blackjack table and promptly lost some money. I was a rubbish gambler, but—and this is important—I was a rubbish gambler wearing a tuxedo.
We got good seats for the ballet and settled in for an hour’s entertainment. There were six pieces, mostly classical. Some Swan Lake, some Nutcracker, and some Le Corsaire. But there was also something more modern in there—a magnificent performance from Akram Khan’s Dust. We had been to see Dust at Sadlers Wells, but I had forgotten quite how powerful it is.
After the performance, we had a quick cocktail, and then dinner. The sommelier is getting chattier and chattier with us each evening. I think he approves of our wine choices. This time, we left the vineyards of France, opting for a Pinot Noir from Central Otago.
After one or two nightcaps, we went back to our cabin and before crashing out, we set our clocks back an hour.
Passenger’s log, day five: Thursday, August 15, 2019
We woke to another foggy morning. The Queen Mary 2 was now sailing through the shallower waters of the Grand Banks of Newfoundland. Closer and closer to North America.
This would be my fifth day with virtually no internet access. I could buy WiFi internet access at exorbitant satellite prices, but I hadn’t felt any need to do that. I could also get a maritime mobile phone signal—very slow and very expensive.
I’m not missing Twitter. I’m certainly not missing email. The only thing that took some getting used to was not being able to look things up. On the first few days of the crossing, both Jessica and I found ourselves reaching for our phones to look up something about ships or ballet or history …only to remember that we were enveloped in a fog of analogue ignorance, with no sign of terra firma digitalis.
It makes the daily quiz quite challenging. Every morning, twenty questions are listed on sheets of paper that appear at the entrance to the library. This library, by the way, is the largest at sea. As Jessica noted, you can tell a lot about the on-board priorities when the ship’s library is larger than the ship’s casino.
Answers to the quiz are to be handed in by 4pm. In the event of a tie, the team who hands in their answers earliest wins. You’re not supposed to use the internet, but you are positively encouraged to look up answers in the library. Jessica and I have been enjoying this old-fashioned investigative challenge.
With breakfast done before 9am, we had a good hour to spend in the library researching answers to the day’s quiz before Jessica needed to be at her 10am ballet workshop. Jessica got started with the research, but I quickly nipped downstairs to grab a couple of tickets for the planetarium show later that day.
Tickets for the planetarium shows are released every morning at 9am. I sauntered downstairs and arrived at the designated ticket-release location a few minutes before nine, where I waited for someone to put the tickets out. When no tickets appeared five minutes after nine, I wasn’t too worried. But when there were still no tickets at ten past nine, I grew concerned. By quarter past nine, I was getting a bit miffed. Had someone forgotten their planetarium ticket duties?
I found a crewmember at a nearby desk and asked if anyone was going to put out planetarium tickets. No, I was told. The tickets all went shortly after 9am. But I’ve been here since before 9am, I said! Then it dawned on me. The ship’s clocks didn’t go back last night after all. We just assumed they did, and dutifully changed our watches and phones accordingly.
Oh, crap—Jessica’s workshop! I raced back up five decks to the library where Jessica was perusing reference books at her leisure. I told her the bad news. We dashed down to the workshop ballroom anyway, but of course the class was now well underway. After all the frantic dashing and patient queueing that Jessica did yesterday to scure her place on the workshop! Our plans for the day were undone by our being too habitual with our timepieces. No ballet workshop. No planetarium show. I felt like such an idiot.
Well, we still had a full day of activities. There was a talk with ballet dancer, James Streeter (during which we found out that the captain had deployed all the ships stabilisers during the previous evening’s performance). We once again watched the ballet dancers doing their company class for an hour and a half. We went for afternoon tea, complete with string quartet and beautiful view out on the ocean, now mercifully free of fog.
We attended another astronomy lecture, this time on eclipses. But right before the lecture was about to begin, there was a ship-wide announcement. It wasn’t midday, so this had to be something unusual. The captain informed us that a passenger was seriously ill, and the Canadian coastguard was going to attempt a rescue. The ship was diverting closer to Newfoundland to get in helicopter range. The helicopter wouldn’t be landing, but instead attempting a tricky airlift in about twenty minutes time. And so we were told to literally clear the decks. I assume the rescue was successful, and I hope the patient recovers.
After that exciting interlude, things returned to normal. The lecture on eclipses was great, focusing in particular on the magificent 2017 solar eclipse across America.
It’s funny—Jessica and I are on this crossing because it was a fortunate convergence of ballet and being on a ship. And in 2017 we were in Sun Valley, Idaho because of a fortunate convergence of ballet and experiencing a total eclipse of the sun.
I’m starting to sense a theme here.
Anyway, after all the day’s dancing and talks were done, we sat down to dinner, where Jessica could once again surreptitiously spy on the dancers at a nearby table. We cemented our bond with the sommelier by ordering a bottle of the excellent Lebanese Château Musar.
When we got back to our room, there was a note waiting for us. It was an invitation for Jessica to take part in the next day’s ballet workshop! And, looking at the schedule for the next day, there was going to be repeats of the planetarium shows we missed today. All’s well that ends well.
Before going to bed, we did not set our clocks back.
Watching the ballet dancers doing their company class.
Watching a rehearsal of the ballet performance.
The workshop was quite something. Jennie Harrington—who retired from dancing with Dust—took the 30 or so attendees through some of the moves from Akram Khan’s masterpiece. It looked great!
While all this was happening inside the ship, the weather outside was warming up. As we travel further south, the atmosphere is getting balmier. I spent an hour out on a deckchair, dozing and reading.
At one point, a large aircraft buzzed us—the Canadian coastguard perhaps? We can’t be that far from land. I think we’re still in international waters, but these waters have a Canadian accent.
After soaking up the salty sea air out on the bright deck, I entered the darkness of the planetarium, having successfully obtained tickets that morning by not having my watch on a different time to the rest of the ship.
That evening, there was a gala dinner with a 1920s theme. Jessica really looked the part—like a real flapper. I didn’t really make an effort. I just wore my tuxedo again. It was really fun wandering the ship and seeing all the ornate outfits, especially during the big band dance after dinner. I felt like I was in a photo on the wall of the Overlook Hotel.
Passenger’s log, day seven: Saturday, August 17, 2019
Today was the last full day of the voyage. Tomorrow we disembark.
We had a relaxed day, with the usual activities: a lecture or two; sitting in on the ballet company class.
Instead of getting a buffet lunch, we decided to do a sit-down lunch in the restaurant. That meant sitting at a table with other people, which could’ve been awkward, but turned out to be fine. But now that we’ve done the small talk, that’s probably all our social capital used up.
The main event today was always going to be the reprise and final performance from the English National Ballet. It was an afternoon performance this time. It was as good, if not better, the second time around. Bravo!
Best of all, after the performance, Jessica got to meet James Streeter and Erina Takahashi. Their performance from Dust was amazing, and we gushed with praise. They were very gracious and generous with their time. Needless to say, Jessica was very, very happy.
Shortly before the ballet performance, the captain made another unscheduled announcement. This time it was about a mechanical issue. There was a potential fault that needed to be investigated, which required stopping the ship for a while. Good news for the ballet dancers!
Jessica and I spent some time out on the deck while the ship was stopped. It’s was a lot warmer out there compared to just a day or two before. It was quite humid too—that’ll help us start to acclimatise for New York.
We could tell that we were getting closer to land. There are more ships on the horizon. From the amount of tankers we saw today, the ship must have passed close to a shipping lane.
We’re going to have a very early start tomorrow—although luckily the clocks will go back an hour again. So we did as much of our re-packing as we could this evening.
With the packing done, we still had some time to kill before dinner. We wandered over to the swanky Commodore Club cocktail bar at the fore of the ship. Our timing was perfect. There were two free seats positioned right by a window looking out onto the beautiful sunset we were sailing towards. The combination of ocean waves, gorgeous sunset, and very nice drinks ensured we were very relaxed when we made our way down to dinner.
At the entrance of the dining hall—and at the entrance of any food-bearing establishment on board—there are automatic hand sanitiser dispensers. And just in case the automated solution isn’t enough, there’s also a person standing there with a bottle of hand sanitiser, catching your eye and just daring you to refuse an anti-bacterial benediction. As the line of smartly dressed guests enters the restaurant, this dutiful dispenser of cleanliness anoints the hands of each one; a priest of hygiene delivering a slightly sticky sacrament.
The paranoia is justified. A ship is a potential petri dish at sea. In my hometown of Cobh in Ireland, the old cemetery is filled with the bodies of foreign sailors whose ships were quarantined in the harbour at the first sign of cholera or smallpox. While those diseases aren’t likely to show up on the Queen Mary 2, if norovirus were to break out on the ship, it could potentially spread quickly. Hence the war on hand-based microbes.
Maybe it’s because I’ve just finished reading Ed Yong’s excellent book I contain multitudes, but I can’t help but wonder about our microbiomes on board this ship. Given enough time, would the microbiomes of the passengers begin to sync up? Maybe on a longer voyage, but this crossing almost certainly doesn’t afford enough time for gut synchronisation. This crossing is almost done.
Passenger’s log, day eight: Sunday, August 18, 2019
Jessica and I got up at 4:15am. This is an extremely unusual occurance for us. But we were about to experience something very out of the ordinary.
We dressed, looked unsuccessfully for coffee, and made our way on to the observation deck at the top of the ship. Land ho! The lights of New Jersey were shining off the port side of the ship. The lights of long island were shining off the starboard side. And dead ahead was the string of lights marking the Verrazano-Narrows Bridge.
The Queen Mary 2 was deliberately designed to pass under this bridge …just. The bridge has a clearance of 228 feet. The Queen Mary 2 is 236.2 feet, keel to funnel. That’s a difference of just 8.2 feet. Believe me, that doesn’t look like much when you’re on the top deck of the ship, standing right by the tallest mast.
The distant glow of New York was matched by the more localised glow of mobile phone screens on the deck. Passengers took photos constantly. Sometimes they took photos with flash, demonstrating a fundamental misunderstanding of how you photograph distant objects.
The distant object that everyone was taking pictures of was getting less and less distant. The Statue of Liberty was coming up on our port side.
I probably should’ve felt more of a stirring at the sight of this iconic harbour sculpture. The familiarity of its image might have dulled my appreciation. But not far from the statue was a dark area, one of the few pieces of land without lights. This was Ellis Island. If the Statue of Liberty was a symbol of welcome for your tired, your poor, your huddled masses yearning to breathe free, then Ellis Island was where the immigration rubber met the administrative road. This was where countless Irish migrants first entered the United States of America, bringing with them their songs, their stories, and their unhealthy appreciation for potatoes.
Before long, the sun was rising and the Queen Mary 2 was parallel parking at the Red Hook terminal in Brooklyn. We went back belowdecks and gathered our bags from our room. Rather than avail of baggage assistance—which would require us to wait a few hours before disembarking—we opted for “self help” dismembarkation. Shortly after 7am, our time on board the Queen Mary 2 was at an end. We were in the first group of passengers off the ship, and we sailed through customs and immigration.
Within moments of being back on dry land, we were in a cab heading for our hotel in Tribeca. The cab driver took us over the Brooklyn Bridge, explaining along the way how a cash payment would really be better for everyone in this arrangement. I didn’t have many American dollars, but after a bit of currency haggling, we agreed that I could give him the last of the Canadian dollars I had in my wallet from my recent trip to Vancouver. He’s got family in Canada, so this is a win-win situation.
It being a Sunday morning, there was no traffic to speak of. We were at our hotel in no time. I assumed we wouldn’t be able to check in for hours, but at least we’d be able to leave our bags there. I was pleasantly surprised when I was told that they had a room available! We checked in, dropped our bags, and promptly went in search of coffee and breakfast. We were tired, sure, but we had no jetlag. That felt good.
I connected to the hotel’s WiFi and went online for the first time in eight days. I had a lot of spam to delete, mostly about cryptocurrencies. I was back in the 21st century.
After a week at sea, where the empty horizon was visible in all directions, I was now in a teeming mass of human habitation where distant horizons are rare indeed. After New York, I’ll be heading to Saint Augustine in Florida, then Chicago, and finally Boston. My arrival into Manhattan marks the beginning of this two week American odyssey. But this also marks the end of my voyage from Southampton to New York, and with it, this passenger’s log.
I’m going to America. But this time it’s going to be a bit different.
Here’s the backstory: I need to get to Chicago for An Event Apart in a couple of weeks. Jessica and I were talking about maybe going to Florida first to hang out with her family on the beach for a bit. We just needed to figure out the travel logistics.
Here’s the next variable to add in to the mix: Jessica is really into ballet. Like, really into ballet. She also likes boats, ships, and all things nautical.
I chuckled at that, and almost immediately dismissed it as being something from another world. But then I looked at the dates, and wouldn’t you know it, it would work out perfectly for our planned travel to Florida and Chicago.
The first rule about traveling between America and England aboard the Queen Mary 2, the flagship of the Cunard Line and the world’s largest ocean liner, is to never refer to your adventure as a cruise. You are, it is understood, making a crossing. The second rule is to refrain, when speaking to those who travel frequently on Cunard’s ships, from calling them regulars. The term of art — it is best pronounced while approximating Maggie Smith’s cut-glass accent on “Downton Abbey” — is Cunardists.
Because of the black-tie gala dinners taking place during the voyage, I am now the owner of tuxedo. I think all this dressing up is kind of like cosplay for the class system. This should be …interesting.
By all accounts, internet connectivity is non-existent on the crossing, so I’m going to be incommunicado. Don’t bother sending me any email—I won’t see it.
We sail from Southampton tomorrow. We arrive in New York a week later.
An interesting look at the mortality causes for Internet Explorer 6 and Internet Explorer 8, and what they can tell us for the hoped-for death of Internet Explorer 11.
The main reason to run a small social network site is that you can create an online environment tailored to the needs of your community in a way that a big corporation like Facebook or Twitter never could. Yes, you can always start a Facebook Group for your community and moderate that how you like, but only within certain bounds set by Facebook. If you (or your community) run the whole site, then you are ultimately the boss of what goes on. It is harder work than letting Facebook or Twitter or Slack or Basecamp or whoever else take care of everything, but I believe it’s worth it.
There’s a lot of good advice for community management and the whole thing is a lesson in writing excellent documentation.