Rationality does not work for ethical decisions. It can help you determine means, “what’s the best way to do this” but it can’t determine ends.
It isn’t even that great for means.
Wednesday, July 28th, 2021
Saturday, July 24th, 2021
The World Wide Web at its best is a mechanism for people to share what they know, almost always for free, and to find one’s community no matter where you are in the world.
Tuesday, July 20th, 2021
We can’t control systems or figure them out. But we can dance with them!
- Get the beat.
- Listen to the wisdom of the system.
- Expose your mental models to the open air.
- Stay humble. Stay a learner.
- Honor and protect information.
- Locate responsibility in the system.
- Make feedback policies for feedback systems.
- Pay attention to what is important, not just what is quantifiable.
- Go for the good of the whole.
- Expand time horizons.
- Expand thought horizons.
- Expand the boundary of caring.
- Celebrate complexity.
- Hold fast to the goal of goodness.
An excellent thoughtful piece from Angela Saini (as always):
Popular opinion, “common sense” and the closely related priors of scientific enquiry have never been reliable guides when it comes to decoding human difference. After all, European biologists once thought it was obvious that colour-coded races were different species or breeds that had evolved separately on each continent. It was obvious to taxonomist Carl Linnaeus that monster-like and feral races of humans surely existed somewhere in the world. More recently, neuroscientists were happily insisting that women were innately less intelligent than men because they had smaller brains. A few neuroscientists still do.
History shows that many supposed “facts” about human nature were actually always cultural constructions. Race is one. Gender is another. Now, some researchers believe that sex—generally seen as determined by anatomy, including chromosomes, hormones and genitalia—may to some extent be constructed, too. Binary categories of male and female, they say, certainly don’t fully encompass all the natural variation and complexity that we see in our species.
Monday, July 19th, 2021
My talk on sci-fi and me for Beyond Tellerrand’s Stay Curious event was deliberately designed to be broad and expansive. This was in contrast to Steph’s talk which was deliberately narrow and focused on one topic. Specifically, it was all about solarpunk.
I first heard of solarpunk from Justin Pickard back in 2014 at an event I was hosting. He described it as:
individuals and communities harnessing the power of the photovoltaic solar panel to achieve energy-independence.
The sci-fi subgenre of solarpunk, then, is about these communities. The subgenre sets up to be deliberately positive, even utopian, in contrast to most sci-fi.
Most genres ending with the -punk suffix are about aesthetics. You know the way that cyberpunk is laptops, leather and sunglasses, and steampunk is zeppelins and top hats with goggles. Solarpunk is supposedly free of any such “look.” That said, all the examples I’ve seen seem to converge on the motto of “put a tree on it.” If a depiction of the future looks lush, verdant, fecund and green, chances are it’s solarpunk.
At least, it might be solarpunk. It would have to pass the criteria laid down by the gatekeepers. Solarpunk is manifesto-driven sci-fi. I’m not sure how I feel about that. It’s one thing to apply a category to a piece of writing after it’s been written, but it’s another to start with an agenda-driven category and proceed from there. And as with any kind of classification system, the edges are bound to be fuzzy, leading to endless debates about what’s in and what’s out (see also: UX, UI, service design, content design, product design, front-end development, and most ironically of all, information architecture).
When I met up with Steph to discuss our talk topics and she described the various schools of thought that reside under the umbrella of solarpunk, it reminded me of my college days. You wouldn’t have just one Marxist student group, there’d be multiple Marxist student groups each with their own pillars of identity (Leninist, Trotskyist, anarcho-syndicalist, and so on). From the outside they all looked the same, but woe betide you if you mixed them up. It was exactly the kind of situation that was lampooned in Monty Python’s Life of Brian with its People’s Front of Judea and Judean People’s Front. Steph confirmed that those kind of rifts also exist in solarpunk. It’s just like that bit in Gulliver’s Travels where nations go to war over the correct way to crack an egg.
But there’s general agreement about what broadly constitutes solarpunk. It’s a form of cli-fi (climate fiction) but with an upbeat spin: positive but plausible stories of the future that might feature communities, rewilding, gardening, farming, energy independence, or decentralisation. Centralised authority—in the form of governments and corporations—is not to be trusted.
That’s all well and good but it reminds of another community. Libertarian preppers. Heck, even some of the solarpunk examples feature seasteading (but with more trees).
Politically, preppers and solarpunks couldn’t be further apart. Practically, they seem more similar than either of them would be comfortable with.
Both communities distrust centralisation. For the libertarians, this manifests in a hatred of taxation. For solarpunks, it’s all about getting off the electricity grid. But both want to start their own separate self-sustaining communities.
Independence. Decentralisation. Self-sufficiency.
There’s a fine line between Atlas Shrugged and The Whole Earth Catalog.
Wednesday, July 7th, 2021
We’ve enjoyed a relatively long period when we didn’t have to think about which browser to use. Alas, that period is ending: I must now keep Chrome running all the time, much like I needed that PC in the early 2000s.
Tuesday, July 6th, 2021
I’ve been having some really interesting chats with Brian about tabs, markup, progressive enhancement and accessibility. Here’s a braindump of his current thinking which is well worth perusing.
Saturday, July 3rd, 2021
A terrific piece by Jonathan Zittrain on bitrot and online digital preservation:
Too much has been lost already. The glue that holds humanity’s knowledge together is coming undone.
Tuesday, June 29th, 2021
If you download Safari Technology Preview you can test drive features that are on their way in Safari 15. One of those features, announced at Apple’s World Wide Developer Conference, is coloured browser chrome via support for the
meta value of “theme-color.” Chrome on Android has supported this for a while but I believe Safari is the first desktop browser to add support. They’ve also added support for the
media attribute on that
meta element to handle “prefers-color-scheme.”
This is all very welcome, although it does remind me a bit of when Internet Explorer came out with the ability to make coloured scrollbars. I mean, they’re nice features’n’all, but maybe not the most pressing? Safari is still refusing to acknowledge progressive web apps.
That’s not quite true. In her WWDC video Jen demonstrates how you can add a progressive web app like Resilient Web Design to your home screen. I’m chuffed that my little web book made an appearance, but when you see how you add a site to your home screen in iOS, it’s somewhat depressing.
The steps to add a website to your home screen are:
- Tap the “share” icon. It’s not labelled “share.” It’s a square with an arrow coming out of the top of it.
- A drawer pops up. The option to “add to home screen” is nowhere to be seen. You have to pull the drawer up further to see the hidden options.
- Now you must find “add to home screen” in the list
- Add to Reading List
- Add Bookmark
- Add to Favourites
- Find on Page
- Add to Home Screen
It reminds of this exchange in The Hitchhiker’s Guide To The Galaxy:
“You hadn’t exactly gone out of your way to call attention to them had you? I mean like actually telling anyone or anything.”
“But the plans were on display…”
“On display? I eventually had to go down to the cellar to find them.”
“That’s the display department.”
“With a torch.”
“Ah, well the lights had probably gone.”
“So had the stairs.”
“But look you found the notice didn’t you?”
“Yes,” said Arthur, “yes I did. It was on display in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying ‘Beware of The Leopard.’”
Safari’s current “support” for adding progressive web apps to the home screen feels like the minimum possible …just enough to use it as a legal argument if you happen to be litigated against for having a monopoly on app distribution. “Hey, you can always make a web app!” It’s true in theory. In practice it’s …suboptimal, to put it mildly.
It’s a little bit weird that this stylistic information is handled by HTML rather than CSS. It’s similar to the
viewport value in that sense. I always that the plan was to migrate that to CSS at some point, but here we are a decade later and it’s still very much part of our boilerplate markup.
Some people have remarked that the coloured browser chrome can make the URL bar look like part of the site so people might expect it to operate like a site-specific search.
I also wonder if it might blur “the line of death”; that point in the UI where the browser chrome ends and the website begins. Does the unified colour make it easier to spoof browser UI?
Probably not. You can already kind of spoof browser UI by using the right shade of grey. Although the removal any kind of actual line in Safari does give me pause for thought.
I tend not to think of security implications like this by default. My first thought tends to be more about how I can use the feature. It’s only after a while that I think about how bad actors might abuse the same feature. I should probably try to narrow the gap between those thoughts.
Monday, June 28th, 2021
You’ll some familiar sites in there: CSS Tricks, A List Apart, and even this humble website, adactio.com.
But lest you think that this social proof is in any way an endorsement, I should probably clarify what my experience with Coil has been like.
Coil itself is grand. You get an identifier and you add it to your website in a
meta element, much like you would do with indie web endpoints for webmentions or micropub.
The problem is with how you then actually get hold of any money that is owed to you from micropayments. Coil doesn’t handle this directly. You have to set up a “wallet” with a third-party service and therein lies the problem.
They are all terrible.
I’m not talking about the hoops you have to jump through to set up an account. I get it. This is scary financial stuff so of course I’ll need to scan my passport and hand over loads of information (more than is needed to open an actual bank account with, say, Monzo).
No, the problem is the stench of crypto.
I tried Stronghold for a while. They really, really don’t want you to use boring old-fashioned currencies like the euro or the pound. There’s also Gatehub. Same. And there’s Uphold. Also a shell game.
I’ve been using Coil and Uphold for a while now, and I’ve amassed a grand total of £6.06 — woo-hoo! So I log into my account and attempt to transfer that sweet, sweet monetisation and …I can’t.
The amount needs to be greater than or equal to £11.53 GBP
But I can still exchange that £6.06 for magic beans like Bitcoin, XRP, and Ether.
The whole thing smells of grift and it feels icky to be in any way associated with it. I understand why Coil needs to partner with existing payment providers, but it would be nice if just one of them weren’t propping up ponzi schemes. If anyone has found a way to get web monetisation to work without needing like you need to take a shower afterwards, I’d love to hear about it.
Saturday, June 19th, 2021
Wait a minute. There is no real difference between the dataome—our externalized world of books and computers and machines and robots and cloud servers—and us. That means the dataome is a genuine alternative living system here on the planet. It’s dependent on us, but we’re dependent on it too. And for me that was nerve-wracking. You get to the point of looking at it and going, Wow, the alien world is here, and it’s right under our nose, and we’re interacting with it constantly.
I like this Long Now view of our dataome:
We are constantly exchanging information that enables us to build a library for survival on this planet. It’s proven an incredibly successful approach to survival. If I can remember what happened 1,000 years ago, that may inform me for success today.
Monday, June 14th, 2021
Robin asked a question:
What is a work of science fiction (a book, not a movie, thanks) that could only have been written in the last ten years? AND/OR, what’s a work of science fiction that hinges on experiences and feelings new in the last ten years? AND/OR, what’s a work of science fiction that represents the current leading edge of the genre’s speculative and stylistic development?
The responses make for interesting reading, especially ahead of Wednesday’s event.
Thursday, June 10th, 2021
Doing the right thing for the wrong reasons
I remember trying to convince people to use semantic markup because it’s good for accessibility. That tactic didn’t always work. When it didn’t, I would add “By the way, Google’s searchbot is indistinguishable from a screen-reader user so semantic markup is good for SEO.”
That usually worked. It always felt unsatisfying though. I don’t know why. It doesn’t matter if people do the right thing for the wrong reasons. The end result is what matters. But still. It never felt great.
It happened with responsive design and progressive enhancement too. If I couldn’t convince people based on user experience benefits, I’d pull up some official pronouncement from Google recommending those techniques.
AMP is currently dying, which is good news. Google have announced that core web vitals will be used to boost ranking instead of requiring you to publish in their proprietary AMP format. The really good news is that the political advantage that came with AMP has also been ported over to core web vitals.
Take user-hostile obtrusive overlays. Perhaps, as a contientious developer, you’ve been arguing for years that they should be removed from the site you work on because they’re so bad for the user experience. Perhaps you have been met with the same indifference that I used to get regarding semantic markup.
Well, now you can point out how those annoying overlays are affecting, for example, the cumulative layout shift for the site. And that number is directly related to SEO. It’s one thing for a department to over-ride UX concerns, but I bet they’d think twice about jeopardising the site’s ranking with Google.
I know it doesn’t feel great. It’s like dealing with a bully by getting an even bigger bully to threaten them. Still. Needs must.
Tuesday, June 8th, 2021
Deceptive dark patterns
When I was braindumping my thoughts prompted by last week’s UX Fest conference, I wrote about dark patterns.
Well, actually I wrote about deceptive dark patterns. That was a deliberate choice.
The phrase “dark pattern” is …problematic. We really don’t need to be associating darkness with negativity any more than we already do in our language and culture.
This is something I discussed with Melissa Smith after her talk on this topic. The consensus in general seems to be that the terminology is far from ideal, but it’s a bit late to change it now (I’m sure if Harry were coining the term today, he would choose a different phrase).
The defining characteristic of a “dark” pattern is that intentionally deceptive. How about we shift the terminology to talk about deceptive patterns?
Now, I get that inertia is a powerful force and it would be confusing to try do to a find-and-replace on all the resources that already exist on documenting “dark” patterns. So here’s a compromise:
From here on out, let’s start using the adjective “deceptive” in addition to the existing adjective “dark.” That’s what I did in my blog post. I only used the phrase “deceptive dark patterns.”
If we do that consistently, then after a while we’ll be able to drop one of those adjectives—“dark”—and refer to “deceptive patterns.”
Personally I’d love it if we could change the terminology overnight—and I’m quite heartened by the speed at which we changed our Github branches from “master” to “main”—but being pragmatic, I think this approach stands a greater chance of success.
Who’s with me?
Here’s a great write-up (with sketch notes) of last week’s conference portion of UX Fest:
There was a through-line of ethics through the whole conference that I enjoyed. The “design is the underdog” is tired and no longer true. I think that asking ourselves “now that we are here, how do we avoid causing harm?” is a much more mature conversation.
Monday, June 7th, 2021
Bringing Dark Patterns to Light. Transcript of the speech I gave at the… | by Harry Brignull | Jun, 2021 | Medium
Harry gave a speech at the Federal Trade Commission’s Dark Patterns workshop in April. Here’s the transcript, posted to Ev’s blog.
When I first worked on Dark Patterns in 2010, I was quite naive. I thought that they could be eradicated by shaming the companies that used them, and by encouraging designers to use a code of ethics.
The fact that we’re here today means that approach didn’t work.
Weighing up UX
You can listen to an audio version of Weighing up UX.
This is the month of UX Fest 2021—this year’s online version of UX London. The festival continues with masterclasses every Tuesday in June and a festival day of talks every Thursday (tickets for both are still available). But it all kicked off with the conference part last week: three back-to-back days of talks.
I have the great pleasure of hosting the event so not only do I get to see a whole lot of great talks, I also get to quiz the speakers afterwards.
Right from day one, a theme emerged that continued throughout the conference and I suspect will continue for the rest of the festival too. That topic was metrics. Kind of.
See, metrics come up when we’re talking about A/B testing, growth design, and all of the practices that help designers get their seat at the table (to use the well-worn cliché). But while metrics are very useful for measuring design’s benefit to the business, they’re not really cut out for measuring user experience.
People have tried to quantify user experience benefits using measurements like NetPromoter Score, which is about as useful as reading tea leaves or chicken entrails.
So we tend to equate user experience gains with business gains. That makes sense. Happy users should be good for business. That’s a reasonable hypothesis. But it gets tricky when you need to make the case for improving the user experience if you can’t tie it directly to some business metric. That’s when we run into the McNamara fallacy:
Making a decision based solely on quantitative observations (or metrics) and ignoring all others.
The way out of this quantitative blind spot is to use qualitative research. But another theme of UX Fest was just how woefully under-represented researchers are in most organisations. And even when you’ve gone and talked to users and you’ve got their stories, you still need to play that back in a way that makes sense to the business folks. These are stories. They don’t lend themselves to being converted into charts’n’graphs.
And so we tend to fall back on more traditional metrics, based on that assumption that what’s good for user experience is good for business. But it’s a short step from making that equivalency to flipping the equation: what’s good for the business must, by definition, be good user experience. That’s where things get dicey.
Broadly speaking, the talks at UX Fest could be put into two categories. You’ve got talks covering practical subjects like product design, content design, research, growth design, and so on. Then you’ve got the higher-level, almost philosophical talks looking at the big picture and questioning the industry’s direction of travel.
The tension between these two categories was the highlight of the conference for me. It worked particularly well when there were back-to-back talks (and joint Q&A) featuring a hands-on case study that successfully pushed the needle on business metrics followed by a more cautionary talk asking whether our priorities are out of whack.
For example, there was a case study on growth design, which emphasised the importance of A/B testing for validation, immediately followed by a talk on deceptive dark patterns. Now, I suspect that if you were to A/B test a deceptive dark pattern, the test would validate its use (at least in the short term). It’s no coincidence that a company like Booking.com, which lives by the A/B sword, is also one of the companies sued for using distressing design patterns.
Using A/B tests alone is like using a loaded weapon without supervision. They only tell you what people do. And again, the solution is to make sure you’re also doing qualitative research—that’s how you find out why people are doing what they do.
But as I’ve pondered the lessons from last week’s conference, I’ve come to realise that there’s also a danger of focusing purely on the user experience. Hear me out…
At one point, the question came up as to whether deceptive dark patterns were ever justified. What if it’s for a good cause? What if the deceptive dark pattern is being used by an organisation actively campaigning to do good in the world?
In my mind, there was no question. A deceptive dark pattern is wrong, no matter who’s doing it.
(There’s also the problem of organisations that think they’re doing good in the world: I’m sure that every talented engineer that worked on Google AMP honestly believed they were acting in the best interests of the open web even as they worked to destroy it.)
Where it gets interesting is when you flip the question around.
Suppose you’re a designer working at an organisation that is decidedly not a force for good in the world. Say you’re working at Facebook, a company that prioritises data-gathering and engagement so much that they’ll tolerate insurrectionists and even genocidal movements. Now let’s say there’s talk in your department of implementing a deceptive dark pattern that will drive user engagement. But you, being a good designer who fights for the user, take a stand against this and you successfully find a way to ensure that Facebook doesn’t deploy that deceptive dark pattern.
Does that count as being a good user experience designer? Yes, you’ve done good work at the coalface. But the overall business goal is like a deceptive dark pattern that’s so big you can’t take it in. Is it even possible to do “good” design when you’re inside the belly of that beast?
Facebook is a relatively straightforward case. Anyone who’s still working at Facebook can’t claim ignorance. They know full well where that company’s priorities lie. No doubt they sleep at night by convincing themselves they can accomplish more from the inside than without. But what about companies that exist in the grey area of being imperfect? Frankly, what about any company that relies on surveillance capitalism for its success? Is it still possible to do “good” design there?
There are no easy answers and that’s why it so often comes down to individual choice. I know many designers who wouldn’t work at certain companies …but they also wouldn’t judge anyone else who chooses to work at those companies.
At Clearleft, every staff member has two levels of veto on client work. You can say “I’m not comfortable working on this”, in which case, the work may still happen but we’ll make sure the resourcing works out so you don’t have anything to do with that project. Or you can say “I’m not comfortable with Clearleft working on this”, in which case the work won’t go ahead (this usually happens before we even get to the pitching stage although there have been one or two examples over the years where we’ve pulled out of the running for certain projects).
Going back to the question of whether it’s ever okay to use a deceptive dark pattern, here’s what I think…
It makes no difference whether it’s implemented by ProPublica or Breitbart; using a deceptive dark pattern is wrong.
But there is a world of difference in being a designer who works at ProPublica and being a designer who works at Breitbart.
That’s what I’m getting at when I say there’s a danger to focusing purely on user experience. That focus can be used as a way of avoiding responsibility for the larger business goals. Then designers are like the soldiers on the eve of battle in Henry V:
For we know enough, if we know we are the kings subjects: if his cause be wrong, our obedience to the king wipes the crime of it out of us.
Sunday, June 6th, 2021
The typography of horology.
The ZX Spectrum in a time of revolution:
Gaming the Iron Curtain offers the first book-length social history of gaming and game design in 1980s Czechoslovakia, or anywhere in the Soviet bloc. It describes how Czechoslovak hobbyists imported their computers, built DIY peripherals, and discovered games as a medium, using them not only for entertainment but also as a means of self-expression.
Saturday, May 15th, 2021
The discussions around data policy still feel like they are framing data as oil - as a vast, passive resource that either needs to be exploited or protected. But this data isn’t dead fish from millions of years ago - it’s the thoughts, emotions and behaviours of over a third of the world’s population, the largest record of human thought and activity ever collected. It’s not oil, it’s history. It’s people. It’s us.