Tags: ethics

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Friday, February 23rd, 2018

Design’s Lost Generation – Mike Monteiro – Medium

Mike pours his heart out on Ev’s blog.

I’m not entirely sure if I agree with him about licensing or certification for designers (and developers?), but I absolutely 100% agree on the need for unionisation.

We need to be held accountable for our actions. We’ve been moving fast. We’ve been breaking things. Sometimes on purpose. Sometimes out of ignorance. The effects are the same. The things we’re building are bigger than they used to be, and have more reach. The moment to slow down is here. Because what we’re breaking is too important and too precious. Much of it is irreplaceable.

Friday, February 16th, 2018

Finding the Exhaust Ports | Jon Gold’s blog

Perhaps when Bush prophesied lightning-quick knowledge retrieval, he didn’t intend for that knowledge to be footnoted with Outbrain adverts. Licklider’s man-computer symbiosis would have been frustrated had it been crop-dusted with notifications. Ted Nelson imagined many wonderfully weird futures for the personal computer, but I don’t think gamifying meditation apps was one of them.

Monday, February 12th, 2018

047: The Web is Neither Good or Bad…nor is it Neutral. It’s an Amplifier with Jeremy Keith – User Defenders podcast : Inspiring Interviews with UX Superheroes.

This podcast interview I did went on for quite and while and meanders all over the place, but it sure was a lot of fun. I’ve huffduffed it, and so can you. Hope you like it.

Sunday, February 11th, 2018

No one’s coming. It’s up to us. – Dan Hon – Medium

A terrific piece by Dan Hon on our collective responsibility. This bit, in particular, resonated with me: it’s something I’ve been thinking about a lot lately:

We are better and stronger when we are together than when we are apart. If you’re a technologist, consider this question: what are the pros and cons of unionizing? As the product of a linked network, consider the question: what is gained and who gains from preventing humans from linking up in this way?

Wednesday, February 7th, 2018

Subverted Design

It’s ironic, isn’t it? Design is more important and respected than ever, which means we have more agency to affect change. But at the same time, our priorities have been subverted, pushed towards corporate benefit over human benefit. It’s hard to reconcile those things.

Friday, February 2nd, 2018

Privacy could be the next big thing

A brilliant talk by Stuart on how privacy could be a genuinely disruptive angle for companies looking to gain competitive advantage over the businesses currently in the ascendent.

How do you end up shaping the world? By inventing a thing that the current incumbents can’t compete against. By making privacy your core goal. Because companies who have built their whole business model on monetising your personal information cannot compete against that. They’d have to give up on everything that they are, which they can’t do. Facebook altering itself to ensure privacy for its users… wouldn’t exist. Can’t exist. That’s how you win.

The beauty of this is that it’s a weapon which only hurts bad people. A company who are currently doing creepy things with your data but don’t actually have to can alter themselves to not be creepy, and then they’re OK! A company who is utterly reliant on doing creepy things with your data and that’s all they can do, well, they’ll fail. But, y’know, I’m kinda OK with that.

Thursday, February 1st, 2018

Hostage Situation / Paul Robert Lloyd

Paul is wondering why good people work for bad companies.

Maybe these designers believe that the respect and admiration they’ve garnered will provide leverage, and allow them to change how a company operates; better to be inside the tent pissing out, than outside pissing in, right? Well, short of burning down the entire piss-drenched campsite. To think you can change an organisation like Facebook – whose leadership has displayed scant regard for the human race beyond its eyeballs – you’re either incredibly naive, or lying to yourself.

Wednesday, January 10th, 2018

Legends of the Ancient Web

An absolutely fantastic talk (as always) from Maciej, this time looking at the history of radio and its parallels with the internet (something that Tom Standage touched on his book, Writing On The Wall). It starts as a hobbyist, fun medium. Then it gets regulated. Then it gets used to reinforce existing power structures.

It is hard to accept that good people, working on technology that benefits so many, with nothing but good intentions, could end up building a powerful tool for the wicked.

Thursday, December 28th, 2017

Rated zero. — Ethan Marcotte

Ethan points out the tension between net neutrality and AMP:

The more I’ve thought about it, I think there’s a strong, clear line between ISPs choosing specific kinds of content to prioritize, and projects like Google’s Accelerated Mobile Project. And apparently, so does the FCC chair: companies like Google, Facebook, or Apple are choosing which URLs get delivered as quickly as possible. But rather than subsidizing that access through paid sponsorships, these companies are prioritizing pages republished through their proprietary channels, using their proprietary document formats.

Sunday, December 3rd, 2017

What Do We Do with the Art of Monstrous Men?

There are many qualities one must possess to be a working writer or artist. Talent, brains, tenacity. Wealthy parents are good. You should definitely try to have those. But first among equals, when it comes to necessary ingredients, is selfishness. A book is made out of small selfishnesses. The selfishness of shutting the door against your family. The selfishness of ignoring the pram in the hall. The selfishness of forgetting the real world to create a new one. The selfishness of stealing stories from real people. The selfishness of saving the best of yourself for that blank-faced anonymous paramour, the reader. The selfishness that comes from simply saying what you have to say.

Monday, November 20th, 2017

Trolleys, veils and prisoners: the case for accessibility from philosophical ethics

The transcript of a presentation on the intersection of ethics and accessibility.

Saturday, November 18th, 2017

Hooked and booked

At Booking.com, they do a lot of A/B testing.

At Booking.com, they’ve got a lot of dark patterns.

I think there might be a connection.

A/B testing is a great way of finding out what happens when you introduce a change. But it can’t tell you why.

The problem is that, in a data-driven environment, decisions ultimately come down to whether something works or not. But just because something works, doesn’t mean it’s a good thing.

If I were trying to convince you to buy a product, or use a service, one way I could accomplish that would be to literally put a gun to your head. It would work. Except it’s not exactly a good solution, is it? But if we were to judge by the numbers (100% of people threatened with a gun did what we wanted), it would appear to be the right solution.

When speaking about A/B testing at Booking.com, Stuart Frisby emphasised why it’s so central to their way of working:

One of the core principles of our organisation is that we want to be very customer-focused. And A/B testing is really a way for us to institutionalise that customer focus.

I’m not so sure. I think A/B testing is a way to institutionalise a focus on business goals—increasing sales, growth, conversion, and all of that. Now, ideally, those goals would align completely with the customer’s goals; happy customers should mean more sales …but more sales doesn’t necessarily mean happy customers. Using business metrics (sales, growth, conversion) as a proxy for customer satisfaction might not always work …and is clearly not the case with many of these kinds of sites. Whatever the company values might say, a company’s true focus is on whatever they’re measuring as success criteria. If that’s customer satisfaction, then the company is indeed customer-focused. But if the measurements are entirely about what works for sales and conversions, then that’s the real focus of the company.

I’m not saying A/B testing is bad—far from it! (although it can sometimes be taken to the extreme). I feel it’s best wielded in combination with usability testing with real users—seeing their faces, feeling their frustration, sharing their joy.

In short, I think that A/B testing needs to be counterbalanced. There should be some kind of mechanism for getting the answer to “why?” whenever A/B testing provides to the answer to “what?” In-person testing could be one way of providing that balance. Or it could be somebody’s job to always ask “why?” and determine if a solution is qualitatively—and not just quantitatively—good. (And if you look around at your company and don’t see anyone doing that, maybe that’s a role for you.)

If there really is a connection between having a data-driven culture of A/B testing, and a product that’s filled with dark patterns, then the disturbing conclusion is that dark patterns work …at least in the short term.

Saturday, November 11th, 2017

The Medium - daverupert.com

I have to keep reminding myself that I do have some control. I can build The Medium I want. I can cling to what’s good.

Sunday, November 5th, 2017

Against an Increasingly User-Hostile Web - Neustadt.fr

With echoes of Anil Dash’s The Web We Lost, this essay is a timely reminder—with practical advice—for we designers and developers who are making the web …and betraying its users.

You see, the web wasn’t meant to be a gated community. It’s actually pretty simple.

A web server, a public address and an HTML file are all that you need to share your thoughts (or indeed, art, sound or software) with anyone in the world. No authority from which to seek approval, no editorial board, no publisher. No content policy, no dependence on a third party startup that might fold in three years to begin a new adventure.

That’s what the web makes possible. It’s friendship over hyperlink, knowledge over the network, romance over HTTP.

Wednesday, October 4th, 2017

This Future Looks Familiar: Watching Blade Runner in 2017 | Tor.com

If you subtract the flying cars and the jets of flame shooting out of the top of Los Angeles buildings, it’s not a far-off place. It’s fortunes earned off the backs of slaves, and deciding who gets to count as human. It’s impossible tests with impossible questions and impossible answers. It’s having empathy for the right things if you know what’s good for you. It’s death for those who seek freedom.

A thought-provoking first watch of Blade Runner …with an equally provocative interpretation in the comments:

The tragedy is not that they’re just like people and they’re being hunted down; that’s way too simplistic a reading. The tragedy is that they have been deliberately built to not be just like people, and they want to be and don’t know how.

That’s what really struck me about Kazuo Ishiguro’s Never Let Me Go: the tragedy is that these people can’t take action. “Run! Leave! Go!” you want to scream at them, but you might as well tell someone “Fly! Why don’t you just fly?”

Friday, September 1st, 2017

John Lanchester reviews ‘The Attention Merchants’ by Tim Wu, ‘Chaos Monkeys’ by Antonio García Martínez and ‘Move Fast and Break Things’ by Jonathan Taplin · LRB 17 August 2017

Triple the hand-wringing in this combined review of three books:

  • The Attention Merchants: From the Daily Newspaper to Social Media, How Our Time and Attention Is Harvested and Sold by Tim Wu,
  • Chaos Monkeys: Inside the Silicon Valley Money Machine by Antonio García Martínez, and
  • Move Fast and Break Things: How Facebook, Google and Amazon have Cornered Culture and What It Means for All of Us by Jonathan Taplin.

What this means is that even more than it is in the advertising business, Facebook is in the surveillance business. Facebook, in fact, is the biggest surveillance-based enterprise in the history of mankind. It knows far, far more about you than the most intrusive government has ever known about its citizens. It’s amazing that people haven’t really understood this about the company. I’ve spent time thinking about Facebook, and the thing I keep coming back to is that its users don’t realise what it is the company does. What Facebook does is watch you, and then use what it knows about you and your behaviour to sell ads. I’m not sure there has ever been a more complete disconnect between what a company says it does – ‘connect’, ‘build communities’ – and the commercial reality.

Sunday, August 20th, 2017

Unacceptable usage

Fortune magazine published a list of all the companies who say hate groups can’t use their services anymore:

  • GoDaddy,
  • Google,
  • Apple,
  • Cloudflare,
  • Airbnb,
  • PayPal,
  • Discover Financial Services,
  • Visa,
  • Spotify,
  • Discord, and
  • GoFundMe.

Digital Ocean aren’t listed in the article but they’ve also cut off the oxygen to hate groups that were using their platform.

There’s another company that I wish were on that list: Shopify. They provide Breitbart with its online store. That’s despite clause three of their Acceptable Usage Policy:

Hateful Content: You may not offer goods or services, or post or upload Materials, that condone or promote violence against people based on race, ethnicity, color, national origin, religion, age, gender, sexual orientation, disability, medical condition or veteran status.

The flimsy free speech defence looks even more spineless in light of the actions of other companies.

I’m incredibly disappointed in Shopify. I’m starting to have misgivings about appearing at events or on podcasts sponsored by Shopify—being two degrees of separation away from the hatefulness of Breitfart doesn’t sit well with me.

I sincerely hope that Shopify will change their stance, enforce their own terms of service, and dropify hate speech.

Wednesday, August 9th, 2017

Patterns Day 2017: Paul Lloyd on Vimeo

Paul pulls no punches in this rousing talk from Patterns Day.

The transcript is on his site.

Patterns Day 2017: Paul Lloyd

Sunday, August 6th, 2017

Another Lens - News Deeply x Airbnb.Design

A series of questions to ask on any design project:

  • What are my lenses?
  • Am I just confirming my assumptions, or am I challenging them?
  • What details here are unfair? Unverified? Unused?
  • Am I holding onto something that I need to let go of?
  • What’s here that I designed for me? What’s here that I designed for other people?
  • What would the world look like if my assumptions were wrong?
  • Who might disagree with what I’m designing?
  • Who might be impacted by what I’m designing?
  • What do I believe?
  • Who’s someone I’m nervous to talk to about this?
  • Is my audience open to change?
  • What am I challenging as I create this?
  • How can I reframe a mistake in a way that helps me learn?
  • How does my approach to this problem today compare to how I might have approached this one year ago?
  • If I could learn one thing to help me on this project, what would that one thing be?
  • Do I need to slow down?

Monday, July 3rd, 2017

Fantasies of the Future / Paul Robert Lloyd

Paul has published the slides and transcript of his knock-out talk at Patterns Day. This a must-read: superb stuff!

Design systems are an attempt to add a layer of logic and reasoning over a series decisions made by complex, irrational, emotional human beings. As such, they are subject to individual perspectives, biases, and aspirations.

How does the culture in which they are made effect the resulting design?