What would Wiener think of the current human use of human beings? He would be amazed by the power of computers and the internet. He would be happy that the early neural nets in which he played a role have spawned powerful deep-learning systems that exhibit the perceptual ability he demanded of them—although he might not be impressed that one of the most prominent examples of such computerized Gestalt is the ability to recognize photos of kittens on the World Wide Web.
Sunday, April 28th, 2019
Tuesday, February 26th, 2019
Some useful lessons here for strengthening a culture of sustained work on a design system.
Creating and maintaining a design system is like planting a tree—it has to be nurtured and cared for to reap the benefits. The seed of our design system has been planted, and now our teams are working together to maintain and grow it. Our new way of working supports gives people recognition, facilitates trust, and creates strong partnerships.
Tuesday, January 22nd, 2019
A history of buttons …and the moral panic and outrage that accompanies them.
By looking at the subtexts behind complaints about buttons, whether historically or in the present moment, it becomes clear that manufacturers, designers and users alike must pay attention to why buttons persistently engender critiques. Such negativity tends to involve one of three primary themes: fears over deskilling; frustration about lack of user agency/control; or anger due to perceptions of unequal power relations.
Wednesday, September 12th, 2018
Wednesday, July 11th, 2018
Links, tags, and feeds
A little while back, I switched from using Chrome as my day-to-day browser to using Firefox. I could feel myself getting a bit too comfortable with one particular browser, and that’s not good. I reckon it’s good to shake things up a little every now and then. Besides, there really isn’t that much difference once you’ve transferred over bookmarks and cookies.
Unfortunately I’m being bitten by this little bug in Firefox. It causes some of my bookmarklets to fail on certain sites with strict Content Security Policies (and CSPs shouldn’t affect bookmarklets). I might have to switch back to Chrome because of this.
I use bookmarklets throughout the day. There’s the Huffduffer bookmarklet, of course, for whenever I come across a podcast episode or other piece of audio that I want to listen to later. But there’s also my own home-rolled bookmarklet for posting links to my site. It doesn’t do anything clever—it grabs the title and URL of the currently open page and pre-populates a form in a new window, leaving me to add a short description and some tags.
If you’re reading this, then you’re familiar with the “journal” section of adactio.com, but the “links” section is where I post the most. Here, for example, are all the links I posted yesterday. It varies from day to day, but there’s generally a handful.
Should you wish to keep track of everything I’m linking to, there’s a twitterbot you can follow called @adactioLinks. It uses a simple IFTTT recipe to poll my RSS feed of links and send out a tweet whenever there’s a new entry.
Or you can drink straight from the source and subscribe to the RSS feed itself, if you’re still rocking it old-school. But if RSS is your bag, then you might appreciate a way to filter those links…
All my links are tagged. Heavily. This is because all my links are “notes to future self”, and all my future self has to do is ask “what would past me have tagged that link with?” when I’m trying to find something I previously linked to. I end up using my site’s URLs as an interface:
At the front-end gatherings at Clearleft, I usually wrap up with a quick tour of whatever I’ve added that week to:
Well, each one of those tags also has a corresponding RSS feed:
…and so on.
That means you can subscribe to just the links tagged with something you’re interested in. Here’s the full list of tags if you’re interested in seeing the inside of my head.
This also works for my journal entries. If you’re only interested in my blog posts about frontend development, you might want to subscribe to:
Here are all the tags from my journal.
You can even mix them up. For everything I’ve tagged with “typography”—whether it’s links, journal entries, or articles—the URL is:
The corresponding RSS feed is:
You get the idea. Basically, if something on my site is a list of items, chances are there’s a corresponding RSS feeds. Sometimes there might even be a JSON feed. Hack some URLs to see.
Meanwhile, I’ll be linking, linking, linking…
Sunday, July 8th, 2018
The title is quite clickbaity, but this is a rather wonderful retelling of web history on how Content Management Systems may have stifled a lot of the web’s early creativity.
Also, there’s this provocation: we like to rail against algorithmic sorting …but what if the reverse-chronological feed was itself the first algorithm?
Sunday, June 17th, 2018
Dave is liking the word “telepresence”:
On social media we broadcast our presence and thoughts over radio and wire and I likewise consume your projections as they echo back to me. We commune over TCP/IP.
Just wait until he discovers the related neologism coined by Ted Nelson.
Tuesday, May 29th, 2018
No matter where I go on the Internet, I feel like I am trapped in the “feed,” held down by algorithms that are like axes trying to make bespoke shirts out of silk. And no one illustrates it better than Facebook and Twitter, two more services that should know better, but they don’t. Fake news, unintelligent information and radically dumb statements are getting more attention than what matters. The likes, retweets, re-posts are nothing more than steroids for noise. Even when you are sarcastic in your retweets or re-shares, the system has the understanding of a one-year-old monkey baby: it is a vote on popularity.
Tuesday, April 3rd, 2018
Navigating Team Friction by Lara Hogan
Lara started as a developer, and then moved into management. Now she consults with other organisations. So she’s worked with teams of all sizes, and her conclusion is that humans are amazing. She has seen teams bring a site down; she has seen teams ship amazing features; she has seen teams fall apart because they had to move desks. But it’s magical that people can come together and build something.
Bruce Tuckman carried out research into the theory of group dynamics. He published stages of group development. The four common stages are:
- Forming. The group is coming together. There is excitement.
- Storming. This is when we start to see some friction. This is necessary.
- Norming. Things start to iron themselves out.
- Performing. Now you’re in the flow state and you’re shipping.
So if your team is storming (experiencing friction), that’s absolutely normal. It might be because of disagreement about processes. But you need to move past the friction. Team friction impacts your co-workers, company, and users.
An example. Two engineers passively-aggressively commenting each other’s code reviews; they feign surprise at the other’s technology choices; one rewrites the others code; one ships to production with code review; a senior team member or manager has to step in. But it costs a surprising amount of time and energy before a manager even notices to step in.
The Hulk gets angry. This is human. We transform into different versions of ourselves when we are overcome by our emotions.
Lara has learned a lot about management by reading about how our brains work. We have a rational part of our brain, the pre-frontal cortex. It’s very different to our amygdala, a much more primal part of our brain. It categorises input into either threat or reward. If a threat is dangerous enough, the amygdala takes over. The pre-frontal cortex is too slow to handle dangerous situations. So when you have a Hulk moment, that was probably an amygdala hijack.
We have six core needs that are open to being threatened (leading to an amygdala hijacking):
- Belonging. Community, connection; the need to belong to a tribe. From an evolutionary perspective, this makes sense—we are social animals.
- Improvement/Progress. Progress towards purpose, improving the lives of others. We need to feel that we do matters, and that we are learning.
- Choice. Flexibility, autonomy, decision-making. The power to make decisions over your own work.
- Equality/Fairness. Access to resources and information; equal reciprocity. We have an inherent desire for fairness.
- Predictability. Resources, time, direction future challenges. We don’t like too many surprises …but we don’t like too much routine either. We want a balance.
- Significance. Status, visibility, recognition. We want to feel important. Being assigned to a project you think is useless feels awful.
Those core needs are B.I.C.E.P.S. Thinking back to your own Hulk moment, which of those needs was threatened?
We value those needs differently. Knowing your core needs is valuable.
Lara has seen the largest displays of human emotion during something as small as moving desks. When you’re asked to move your desk, your core need of “Belonging” may be threatened. Or it may be a surprise that disrupts the core need of “Improvement/Progress.” If a desk move is dictated to you, it feels like “Choice” is threatened. The move may feel like it favours some people over others, threatening “Equality/Fairness.” The “Predictability” core need may be threatened by an unexpected desk move. If the desk move feels like a demotion, your core need of “Significance” will be threatened.
We are not mind readers, so we can’t see when someone’s amygdala takes over. But we can look out for the signs. Forms of resistance can be interpreted as data. The most common responses when a threat is detected are:
- Doubt. People double-down on the status quo; they question the decision.
- Avoidance. Avoiding the problem; too busy to help with the situation.
- Fighting. People create arguments against the decision. They’ll use any logic they can. Or they simply refuse.
- Bonding. Finding someone else who is also threatened and grouping together.
- Escape-route. Avoiding the threat by leaving the company.
All of these signals are data. Rather than getting frustrated with these behaviours, use them as valuable data. Try not to feel threatened yourself by any of these behaviours.
Open questions are powerful tool in your toolbox. Asked from a place of genuine honesty and curiosity, open questions help people feel less threatened. Closed questions are questions that can be answered with “yes” or “no”. When you spot resistance, get some one-on-one time and try to ask open questions:
- What do you think folks are liking or disliking about this so far?
- I wanted to get your take on X. What might go wrong? What do you think might be good about it?
- What feels most upsetting about this?
You can use open questions like these to map resistance to threatened core needs. Then you can address those core needs.
This is a good time to loop in your manager. It can be very helpful to bounce your data off someone else and get their help. De-escalating resistance is a team effort.
Listen with compassion, kindness, and awareness.
- Reflect on the dynamics in the room. Maybe somebody thinks a topic is very important to them. Be aware of your medium. Your body language; your tone of voice; being efficient with words could be interpreted as a threat. Consider the room’s power dynamics. Be aware of how influential your words could be. Is this person in a position to take the action I’m suggesting?
- Elevate the conversation. Meet transparency with responsibility.
- Assume best intentions. Remember the prime directive. Practice empathy. Ask yourself what else is going on for this person in their life.
- Listen to learn. Stay genuinely curious. This is really hard. Remember your goal is to understand, not make judgement. Prepare to be surprised when you walk into a room. Operate under the assumption that you don’t have the whole story. Be willing to have your mind changed …no, be excited to have your mind changed!
This tips are part of mindful communication. amy.tech has some great advice for mindful communication in code reviews.
Mindful communication won’t solve all your problems. There are times when you’ll have to give actionable feedback. The problem is that humans are bad at giving feedback, and we’re really bad at receiving feedback. We actively avoid feedback. Sometimes we try to give constructive feedback in a compliment sandwich—don’t do that.
We can get better at giving and receiving feedback.
Ever had someone say, “Hey, you’re doing a great job!” It feels good for a few minutes, but what we crave is feedback that addresses our core needs.
|General||Specific and Actionable|
The feedback equation starts with an observation (“You’re emails are often short”)—it’s not how you feel about the behaviour. Next, describe the impact of the behaviour (“The terseness of your emails makes me confused”). Then pose a question or request (“Can you explain why you write your emails that way?”).
observation + impact + question/request
Ask people about their preferred feedback medium. Some people prefer to receive feedback right away. Others prefer to digest it. Ask people if it’s a good time to give them feedback. Pro tip: when you give feedback, ask people how they’d like to receive feedback in the future.
Prepare your brain to receive feedback. It takes six seconds for your amygdala to chill out. Take six seconds before responding. If you can’t de-escalate your amygdala, ask the person giving feedback to come back later.
Think about one piece of feedback you’ll ask for back at work. Write it down. When your back at work, ask about it.
You’ll start to notice when your amygdala or pre-frontal cortex is taking over.
Talking one-on-one is the best way to avoid team friction.
Retrospectives are a great way of normalising of talking about Hard Things and team friction.
It can be helpful to have a living document that states team processes and expectations (how code reviews are done; how much time is expected for mentoring). Having it written down makes it a North star you can reference.
Mapping out roles and responsibilities is helpful. There will be overlaps in that Venn diagram. The edges will be fuzzy.
What if you disagree with what management says? The absence of trust is at the centre of most friction.
|Commit||Mature and Transparent||Easiest|
|Don’t Commit||Acceptable but Tough||Bad Things|
Practice finding other ways to address B.I.C.E.P.S. You might not to be able to fix the problem directly—the desk move still has to happen.
But no matter how empathic or mindful you are, sometimes it will be necessary to bring in leadership or HR. Loop them in. Restate the observation + impact. State what’s been tried, and what you think could help now. Throughout this process, take care of yourself.
Remember, storming is natural. You are now well-equipped to weather that storm.
Friday, January 26th, 2018
The past, present and future of RSS.
If I had to choose my Twitter account over my RSS setup I wouldn’t hesitate for a second — I’d throw Twitter right into the ocean.
Wednesday, January 10th, 2018
Wednesday, September 6th, 2017
An interesting idea from Ruth—using subtle sounds to augment inline form validation.
There aren’t any extremely established best practices for this stuff. The best we can do is make tasteful choices and do user research. Which is to say, the examples in this post are ideas, not gospel.
Wednesday, July 26th, 2017
Posting to my site
I was idly thinking about the different ways I can post to adactio.com. I decided to count the ways.
This is the classic CMS approach. In my case the CMS is a crufty hand-rolled affair using PHP and MySQL that I wrote years ago. I log in to an admin interface and fill in a form, putting the text of my posts into a
textarea. In truth, I usually write in a desktop text editor first, and then paste that into the
textarea. That’s what I’m doing now—copying and pasting Markdown from the Typed app.
Directly from my site
If I’m logged in, I get a stripped down posting interface in the notes section of my site.
This is how I post links. When I’m at a URL I want to bookmark, I hit the “Bookmark it” bookmarklet in my browser’s bookmarks bar. That pops open a version of the admin interface tailored specifically for links. I really, really like bookmarklets. The one big downside is that they don’t work on mobile.
This is something I knocked together at Indie Web Camp Brighton 2015 using the Twilio API. It’s handy for posting notes if I’m travelling somewhere and data is at a premium. But I don’t use it that often.
Thanks to Aaron’s OwnYourGram service—and the fact that my site has a micropub endpoint—I can post images from Instagram to my site. This used to happen instantaneously but Instagram changed their API rules for the worse. Between that and their shitty “algorithmic” timeline, I find myself using the service less and less. At this point I’m only on their for the doggos.
OwnYourGram and OwnYourSwarm are very similar and could probably be abstracted into a generic service for posting from third-party apps to micropub endpoints. I’d quite like to post my check-ins on Untappd to my site.
Other people’s admin interfaces
rel="me" and IndieAuth, I can log into other people’s posting interfaces using my own website as the log-in, and post to my micropub endpoint, like this. Quill is a good example of this. I don’t use it that much, but I really should—the editor interface is quite Medium-like in its design.
Anyway, those are the different ways I can update my website that I can think of right now.
In terms of output, I’ve got a few different ways of syndicating what I post here:
- RSS feeds for my journal, links, articles, and notes.
- JSON feeds for my journal, links, articles, and notes.
- Twitter accounts for my journal, links, articles, and notes (that one is my main Twitter account).
- I syndicate most of my my photos to my Flickr account.
- I syndicate most of my journal posts and articles to my Medium account.
- I used to syndicate my links to my Delicious account but at some point that became fairly pointless.
- Whenever I post a link, The Internet Archive gets pinged and makes a copy for the wayback machine. Here’s an example of a recent link.
- I syndicate just about everything to my Facebook account using If This, Then That recipes (RSS to Facebook posts). Facebook is a roach motel. I never post any original content there—everything starts here on my site.
Just so you know, if you comment on one of my posts on Facebook, I probably won’t see it. But if you reply to a copy of one of posts on Twitter or Instagram, it will show up over here on adactio.com thanks to the magic of Brid.gy and webmention.
Sunday, June 25th, 2017
A look at the feedback needed for a slider control that feels “right”.
You can get most of the behavioural (though not styling) suggestions in HTML by doing this:
<form> <input type="range" min="0" max="100" value="50" onchange="amount.value=this.value" onmousemove="amount.value=this.value"> <output name="amount">50</output> </form>
Wednesday, June 7th, 2017
As you might expect, lots of sites just don’t work, but there are plenty of sites that work just fine—Google search, Amazon, Wikipedia, BBC News, The New York Times. Not bad!
Tuesday, May 23rd, 2017
RSS isn’t dead, but it has metamorphosed into JSON.
I don’t know if syndication feeds have yet taken on their final form, but they’re the canonical example of 927ing.
Anyway, I’ve gone ahead and added some JSON feeds to adactio.com:
Tuesday, January 31st, 2017
Matt takes a look at the history of scheduled broadcast media—which all began in Hungary in 1887 via telephone—and compares it to the emerging media context of the 21st century; the stream.
If the organizing principle of the broadcast schedule was synchronization — millions seeing the same thing at the same time — then the organizing principle of the stream is de-contextualization — stories stripped of their original context, and organized into millions of individual, highly personalized streams.
Saturday, August 6th, 2016
Jake has written up the notes from the most recent gathering to discuss service workers. If you have any feedback on any of the proposed changes or additions to the spec, please add them. This proposal is the biggie:
We’re considering allowing the browser to run multiple concurrent instances of a service worker.
Wednesday, July 27th, 2016
I love this back and forth between Brad and Jonathon. I think they’ve both got some good ideas:
- I agree with Brad that you can start marking up these kind of patterns before you’ve got visual designs.
- I agree with Jonathon that it’s often better to have a generic wrapper element to avoid making assumptions about which elements will be used.
Tuesday, July 26th, 2016