What a great guest! I already had plans to get Aarron on the podcast to talk about his book, Designing For Emotion—possibly a topic for next season. But for the current episode, we didn’t even mention it. It was design maturity all the way.
I had a lot of fun editing the episode together. I decided to intersperse some samples. If you’re familiar with Bladerunner and Thunderbirds, you’ll recognise the audio.
The whole thing comes out at a nice 24 minutes in length.
The latest episode of the Clearleft podcast is out. If you’re a subscriber, it will magically appear in your podcast software of choice using the power of RSS. If you’re not a subscriber, it isn’t too late to change that.
This week’s episode is all about design ops. I began contructing the episode by gathering raw material from talks at Leading Design. There’s good stuff from Kim Fellman, Jacqui Frey, Courtney Kaplan, and Meredith Black.
But as I was putting the snippets together, I felt like the episode was missing something. It needed a bit of oomph. So I harangued Andy for some of his time. I wasn’t just fishing for spicy hot takes—something that Andy is known for. Andy is also the right person to explain design ops. If you search for that term, one of the first results you’ll get is a post he wrote on the Clearleft blog a few years back called Design Ops — A New Discipline.
I remember helping Andy edit that post and I distinctly recall my feedback. The initial post didn’t have a definition of the term, and I felt that a definition was necessary (and Andy added one to the post).
My cluenessness about the meaning of terms like “design ops” or “service design” isn’t some schtick I’m putting on for the benefit of the podcast. I’m genuinely trying to understand these terms better. I don’t like the feeling of hearing a term being used a lot without a clear understanding of what that term means. All too often my understanding feels more like “I think I know it means, but I’m not sure I could describe it.” I’m not comfortable with that.
Making podcast episodes on these topics—which are outside my comfort zone—has been really helpful. I now feel like I have a much better understanding of service design, design ops and other topical terms. I hope that the podcast will be just as helpful for listeners who feel as bamboozled as I do.
The secret of design being useful in many places is not talking about design too much and just getting on with it. I sometimes think we create significant language barriers with job titles, design theory and making people learn a new language for the privilege of working with us.
I think there’s some truth to that. Andy disagrees. Strongly.
In our chat, Andy and I had what politicians would describe as “a robust discussion.” I certainly got some great material for the podcast (though some of the more contentious bits remain on the cutting room floor).
Calling on Andy for this episode was definitely the right call. I definitely got the added oomph I was looking for. In fact, this ended up being one of my favourite episodes.
There’s a lot of snappy editing, all in service of crafting a compelling narrative. First, there’s the origin story of design ops. Then there’s an explanation of what it entails. From around the 13 minute mark, there’s a pivot—via design systems—into asking whether introducing a new term is exclusionary. That’s when the sparks start to fly. Finally, I pull it back to talking about how Clearleft can help in providing design ops as a service.
The whole episode comes out at 21 minutes, which feels just right to me.
I’m really pleased with how this episode turned out, and I hope you’ll like it too. Have a listen and decide for yourself.
This one is a bit different. Whereas previous episodes focused on specific topics—design systems, service design—this one is a case study. And, wow, what a case study! The whole time I was putting the episode together, I kept thinking “The team really did some excellent work here.”
I’m not sure what makes more sense: listen to the podcast episode first and then visit the site in question …or the other way around? Maybe the other way around. In which case, be sure to visit the website for Wildlife Photographer Of The Year.
This episode of the podcast ended up being half an hour long. It should probably be shorter but I just couldn’t bring myself to cut any of the insights that Helen, James, Chris, and Trys were sharing. I’m probably too close to the subject matter to be objective about it. I’m hoping that others will find it equally fascinating to hear about the process of the project. Research! Design! Dev! This has got it all.
I had a lot of fun with the opening of the episode. I wanted to create a montage effect like the scene-setting opening of a film that has overlapping news reports. I probably spent far too long doing it but I’m really happy with the final result.
And with this episode, we’re halfway through the first season of the podcast already! I figured a nice short run of six episodes is enough to cover a fair bit of ground and give a taste of what the podcast is aiming for, without it turning into an overwhelming number of episodes in a backlog for you to catch up with. Three down and three to go. Seems manageable, right?
Anyway, enough of the backstory. If you haven’t already subscribed to the Clearleft podcast, you should do that. Then do these three things in whichever order you think works best:
If you’re subscribed to the Clearleft podcast there’s a new episode winging its way across the airwaves to alight in your podcast software of choice.
This episode is all about service design. More precisely, it’s about me trying to understand what service design is. I don’t think I’m alone in being unsure of its meaning.
So in some ways, this is similar to the first episode, which involved a lot me asking “What exactly is a design system anyway?” But for the service design episode, rather than using interviews as my source material, I’ve dug into the archives of UX London. There are past talks on Clearleft’s Vimeo channel. I made plenty of use of presentations by Kerry Bodine, Jamin Hegeman, and Lou Downe.
Again, there’s not much of me in this one. I’m there to thread the narrative together but my voice is not the one doing the explaining or the story-telling.
The episode ended up being almost half an hour long. Like I said before, rather than trying to squeeze each episode into a predefined timeslot, each episode will be as long as needs to be. And this one needed the time for Rich to tell his story.
Ooh, and I even tried adding in some sound effects during that part! It probably just sounds cheesy, but I’m still trying to figure out what works and what doesn’t.
Anyway, have a listen to this episode and see what you think. It’s got dead badgers, Downton Abbey, icebergs, and airplanes. Service design really does encompass a lot!
Jay quotes from a 1992 email by Tim Berners-Lee when there was real concern about having too many different browsers. But as history played out, the concern shifted to having too few different browsers.
I wrote about this—back when Edge switched to using Chromium—in a post called Unity where I compared it to political parties:
If you have hundreds of different political parties, that’s not ideal. But if you only have one political party, that’s very bad indeed!
In the discussion we dive deeper into the naunces of browser engine diversity; how it’s not the numbers that matter, but representation. The danger with one dominant rendering engine is that it would reflect one dominant set of priorities.
I think we’re starting to see this kind of battle between different sets of priorities playing out in the browser rendering engine landscape.
I think it’s safe to say that every implementor wants to ship powerful APIs and ensure security and privacy. The issue is with which gets priority. Using the language of principles and priorities, you could crudely encapsulate Apple and Mozilla’s position as:
Privacy, even over capability.
That design principle would pass the reversibility test. In fact, Google’s position might be represented as:
Capability, even over privacy.
I’m not saying Apple and Mozilla don’t value powerful APIs. I’m not saying Google doesn’t value privacy. I’m saying that Google’s priorities are different to Apple’s and Mozilla’s.
I’m pretty happy with how this one turned out, although as it’s the first one, I’m sure I’ll learn how to do this better. I may end up looking back at this first foray with embarrassment. Still, it’s fairly representative of what you can expect from the rest of the season.
This episode is fairly short. Just under eighteen minutes. That doesn’t mean that other episodes will be the same length. Each episode will be as long (or as short) as it needs to be. Form follows function, or in this case, episode length follows content. Other episodes will be longer. Some might be shorter. It all depends on the narrative.
This flies in the face of accepted wisdom when it comes to podcasting. The watchword that’s repeated again and again for aspiring podcasters is consistency. Release on a consistent schedule and have a consistent length for episodes. I kind of want to go against that advice just out of sheer obstinancy. If I end up releasing episodes on a regular schedule, treat it as coincidence rather than consistency.
There’s not much of me in this episode. And there won’t be much of me in most episodes. I’m just there to thread together the smart soundbites coming from other people. In this episode, the talking heads are my colleagues Jon and James, along with my friends and peers Charlotte, Paul, and Amy (although there’s a Clearleft connection with all of them: Charlotte and Paul used to be Clearlefties, and Amy spoke at Patterns Day and Sofa Conf).
I spoke to each of them for about an hour, but like I said, the entire episode is less than eighteen minutes long. The majority of our conversations ended up on the cutting room floor (possibly to be used in future episodes).
Most of my time was spent on editing. It was painstaking, but rewarding. There’s a real pleasure to be had in juxtaposing two snippets of audio, either because they echo one another or because they completely contradict one another. This episode has a few examples of contradictions, and I think those are my favourite moments.
Needless to say, eighteen minutes was not enough time to cover everything about design systems. Quite the opposite. It’s barely an introduction. This is definitely a topic that I’ll be returning to. Maybe there could even be a whole season on design systems. Let me know what you think.
Oh, and you’ll notice that there’s a transcript for the episode. That’s a no-brainer. I’m a big fan of the spoken word, but it really comes alive when it’s combined with searchable, linkable, accessible text.
Now I know what you’re thinking: aren’t there enough podcasts in the world already? Well, frankly, no. Unless you also concede that there are enough books and records and films in the world already too (to be fair, this is a reasonable thought to have when you’re navigating Amazon, Spotify, and Netflix).
In any case, this podcast is going to be a bit different.
In our field, the usual podcast format is in the form of a conversation: a host or hosts interviewing a guest or guests. Those are great. I’ve certainly enjoyed being the guest on many a great podcast. But I wanted to do something a bit more like an audio documentary.
If you’ve seen a lot of documentaries you’ll know that there are two key factors to getting a great story:
A lot of work has gone into the editing. It probably works out at about an hour of work per minute of podcast. I know that seems excessive, but I really wanted to get a snappy feel for each episode, juxtaposing multiple viewpoints.
The focus of the episode will be around a particular topic rather than a person and will feature lots of different voices woven together. The really challenging part is threading a good narrative. It’s kind of like preparing a conference talk in that respect—I’ve always found the narrative thread to be the hardest but most rewarding part of putting a talk together.
It’s simultaneously exciting and nerve-wracking to put this out into the world. But I think you’re going to enjoy it.
Ultimately, however, our decision to switch was driven by our difficulty in hiring new talent for $UNREMARKABLE_LANGUAGE, despite it being taught in dozens of universities across the United States. Our blog posts on $PRACTICAL_OPEN_SOURCE_FRAMEWORK seemed to get fewer upvotes when posted on Reddit as well, cementing our conviction that our technology stack was now legacy code.
This is all just mwah—chef’s kiss!—perfect:
Every metric that matters to us has increased substantially from the rewrite, and we even identified some that were no longer relevant to us, such as number of bugs, user frustration, and maintenance cost.
Trys describes the backend architecture of the excellent Sofa Conf website. In short, it’s a Jamstack dream: all of the convenience and familiarity of using a database-driven CMS (Craft), combined with all the speed and resilience of using a static site generator (Eleventy).
I love the fact that anyone on the Clearleft events team can push to production with a Slack message.
I also love that the site is Lighthousetastically fast.
14,000 examples of true craftmanship, drawings masterly cut in wood. We are supplying this impressive collection of woodcuts in high resolution. Feel free to browse as long as you like, get inspired and use your creativity.
Friday, April 17th, 2020
Playing The Mist Covered Mountain (jig) by Junior Crehan on mandolin:
Granted, agencies are usually the ones pushing the boundaries. “Pop” and “pizazz” are what sell for many of them (i.e. “look what we can do!”) Many of these sites pushed the boundaries of what you can do in the browser, and that’s cool. I like seeing that kind of stuff.
But if you asked me what agency websites inspired both parts me, I’d point to something like Clearleft or Paravel. To me, they strike a great balance of visual design with the craft of building for an accessible, universal web.