Use a toggle switch if you are:
- Applying a system state, not a contextual one
- Presenting binary options, not opposing ones
- Activating a state, not performing an action
Friday, August 23rd, 2019
- Obey the Law of Locality
- ABD: Anything But Dropdowns
- Pass the Squint Test
- Teach by example
Saturday, August 3rd, 2019
This is about designing forms that everyone can use and complete as quickly as possible. Because nobody actually wants to use your form. They just want the outcome of having used it.
Wednesday, July 24th, 2019
Fast software is not always good software, but slow software is rarely able to rise to greatness. Fast software gives the user a chance to “meld” with its toolset. That is, not break flow.
Thursday, July 4th, 2019
It’s all fun and games until you realise that everything in here was inspired by actual interfaces out there on the web.
Monday, June 24th, 2019
Am I cached or not?
When I was writing about the lie-fi strategy I’ve added to adactio.com, I finished with this thought:
What I’d really like is some way to know—on the client side—whether or not the currently-loaded page came from a cache or from a network. Then I could add some kind of interface element that says, “Hey, this page might be stale—click here if you want to check for a fresher version.”
Trys heard my plea, and came up with a very clever technique to alter the HTML of a page when it’s put into a cache.
It’s a function that reads the response body stream in, returning a new stream. Whilst reading the stream, it searches for the character codes that make up:
<html. If it finds them, it tacks on a
But then I was discussing this issue with Tantek and Aaron late one night after Indie Web Camp Düsseldorf. I realised that I might have another potential solution that doesn’t involve the service worker at all.
Caveat: this will only work for pages that have some kind of server-side generation. This won’t work for static sites.
In my case, pages are generated by PHP. I’m not doing a database lookup every time you request a page—I’ve got a server-side cache of posts, for example—but there is a little bit of assembly done for every request: get the header from here; get the main content from over there; get the footer; put them all together into a single page and serve that up.
I’ve published the code as a gist.
script element on each page, I have this bit of coducken:
var serverTimestamp = <?php echo time(); ?>;
serverTimestamp holds the timestamp that the page was generated. When the page is put in the cache, this won’t change. This number should be the number of seconds since January 1st, 1970 in the UTC timezone (that’s what my server’s timezone is set to).
Date object, I use a caravan of methods like
getTime() to end up with a variable called
clientTimestamp. This will give the current number of seconds since January 1st, 1970, regardless of whether the page is coming from the server or from the cache.
var localDate = new Date(); var localUTCString = localDate.toUTCString(); var UTCDate = new Date(localUTCString); var clientTimestamp = UTCDate.getTime() / 1000;
Then I compare the two and see if there’s a discrepency greater than five minutes:
if (clientTimestamp - serverTimestamp > (60 * 5))
If there is, then I inject some markup into the page, telling the reader that this page might be stale:
The reader has the option to refresh the page or dismiss the message.
It’s not foolproof by any means. If the visitor’s computer has their clock set weirdly, then the comparison might return a false positive every time. Still, I thought that using UTC might be a safer bet.
All in all, I think this is a pretty good method for detecting if a page is being served from a cache. Remember, the goal here is not to determine if the user is offline—for that, there’s
The upshot is this: if you visit my site with a crappy internet connection (lie-fi), then after three seconds you may be served with a cached version of the page you’re requesting (if you visited that page previously). If that happens, you’ll now also be presented with a little message telling you that the page isn’t fresh. Then it’s up to you whether you want to have another go.
I like the way that this puts control back into the hands of the user.
Wednesday, June 19th, 2019
Another take on the scrolling navigation pattern. However you feel about the implementation details, it’s got to better than the “teenage tidying” method of shoving everything behind a hamburger icon.
Tuesday, June 11th, 2019
A very thoughtful post by Hidde that draws a useful distinction between the “internals” of a component (the inner workings of a React component, Vue component, or web component) and the code that wires those components together (the business logic):
I really like working on the detailed stuff that affects users: useful keyboard navigation, sensible focus management, good semantics. But I appreciate not every developer does. I have started to think this may be a helpful separation: some people work on good internals and user experience, others on code that just uses those components and deals with data and caching and solid architecture. Both are valid things, both need love. Maybe we can use the divide for good?
Thursday, June 6th, 2019
From the days of Xerox PARC:
In your garage organization, there’s always a bucket for miscellaneous. You’ve got nuts and bolts and screws and nails, and then, stuff, miscellaneous stuff. That’s kind of what the hamburger menu button was.
Same as it ever was.
Some ideas for interface elements that prompt progressive web app users to add the website to their home screen.
Monday, May 27th, 2019
Bullet comments, or 弹幕 (“danmu”), are text-based user reactions superimposed onto online videos: a visual commentary track to which anyone can contribute.
A fascinating article by Christina Xu on this overwhelming collaborative UI overlaid on Chinese video-sharing sites:
In the West, the Chinese internet is mostly depicted in negative terms: what websites and social platforms are blocked, what keywords are banned, what conversations and viral posts are scrubbed clean from the web overnight. This austere view is not inaccurate, but it leaves out what exactly the nearly 750 million internet users in China do get up to.
Take a look at bullet comments, and you’ll have a decent answer to that question. They represent the essence of Chinese internet culture: fast-paced and impish, playfully collaborative, thick with rapidly evolving inside jokes and memes. They are a social feature beloved by a generation known for being antisocial. And most importantly, they allow for a type of spontaneous, cumulative, and public conversation between strangers that is increasingly rare on the Chinese internet.
Wednesday, April 10th, 2019
Wouldn’t it be great if every component in your design system had accessibility acceptance criteria? Paul has some good advice for putting those together:
- Start with accessibility needs
- Don’t be too generic
- Don’t define the solution
- Iterate criteria
Monday, April 8th, 2019
When we hide content, there’s a greater risk the user won’t see it. There’s a higher reliance on digital literacy and it’s generally more labour intensive for the user.
Worse still, sometimes we kill off essential content.
Sunday, April 7th, 2019
I got a message from a screen-reader user of The Session recently, letting me know of a problem they were having. I love getting any kind of feedback around accessibility, so this was like gold dust to me.
They pointed out that the drag’n’drop interface for rearranging the order of tunes in a set was inaccessible.
Of course! I slapped my forehead. How could I have missed this?
It had been a while since I had implemented that functionality, so before even looking at the existing code, I started to think about how I could improve the situation. Maybe I could capture keystroke events from the arrow keys and announce changes via ARIA values? That sounded a bit heavy-handed though: mess with people’s native keyboard functionality at your peril.
Then I looked at the code. That was when I realised that the fix was going to be much, much easier than I thought.
I documented my process of adding the drag’n’drop functionality back in 2016. Past me had his progressive enhancement hat on:
One of the interfaces needed for this feature was a form to re-order items in a list. So I thought to myself, “what’s the simplest technology to enable this functionality?” I came up with a series of
selectelements within a form.
The problem was in my feature detection:
There’s a little bit of mustard-cutting going on: does the
dragulaobject exist, and does the browser understand
querySelector? If so, the
selectelements are hidden and the drag’n’drop is enabled.
The logic was fine, but the execution was flawed. I was being lazy and hiding the
select elements with
display: none. That hides them visually, but it also hides them from screen readers. I swapped out that style declaration for one that visually hides the elements, but keeps them accessible and focusable.
It was a very quick fix. I had the odd sensation of wanting to thank Past Me for making things easy for Present Me. But I don’t want to talk about time travel because if we start talking about it then we’re going to be here all day talking about it, making diagrams with straws.
I pushed the fix, told the screen-reader user who originally contacted me, and got a reply back saying that everything was working great now. Success!
Saturday, April 6th, 2019
Accessibility for Vestibular Disorders: How My Temporary Disability Changed My Perspective · An A List Apart Article
This is a fascinating insight into what it’s like to use the web if you’ve got vertigo (which is way more common than you might think):
Really, there are no words to describe just how bad a simple parallax effect, scrolljacking, or even
background-attachment: fixedwould make me feel. I would rather jump on one of those 20-G centrifuges astronauts use than look at a website with parallax scrolling.
Every time I encountered it, I would put the bucket beside me to good use and be forced to lie in bed for hours as I felt the room spinning around me, and no meds could get me out of it. It was THAT bad.
Thursday, April 4th, 2019
This is a really nice write-up of creating an accessible progressive disclosure widget (a show/hide toggle).
Where it gets really interesting is when Andy shows how it could all be encapsulated into a web component with a progressive enhancement mindset
Wednesday, March 13th, 2019
This looks like it could be an interesting library of interface patterns.
Saturday, March 9th, 2019
Handing back control
An Event Apart Seattle was most excellent. This year, the AEA team are trying something different and making each event three days long. That’s a lot of mindblowing content!
What always fascinates me at events like these is the way that some themes seem to emerge, without any prior collusion between the speakers. This time, I felt that there was a strong thread of giving control directly to users:
Margot described this in terms of vulnerability for the brand, but the kind of vulnerability that leads to trust.
Sarah talked about it in terms of respect—respecting the privacy of users, and respecting the way that they want to use your services. Call it compassion, call it empathy, or call it just good business sense, but providing these kind of controls in an interface is an excellent long-term strategy.
In Val’s animation talk, she did a deep dive into
prefers-reduced-motion, a media query that deliberately hands control back to the user.
Even in a CSS-heavy talk like Jen’s, she took the time to explain why starting with meaningful markup is so important—it’s because you can’t control how the user will access your content. They may use tools like reader modes, or Pocket, or have web pages read aloud to them. The user has the final say, and rightly so.
In his CSS talk, Eric reminded us that a style sheet is a list of strong suggestions, not instructions.
Beth’s talk was probably the most explicit on the theme of returning control to users. She drew on examples from beyond the world of the web—from architecture, urban planning, and more—to show that the most successful systems are not imposed from the top down, but involve everyone, especially those most marginalised.
And even in my own talk on service workers, I raved about the design pattern of allowing users to save pages offline to read later. Instead of trying to guess what the user wants, give them the means to take control.
I was really encouraged to see this theme emerge. Mind you, when I look at the reality of most web products, it’s easy to get discouraged. Far from providing their users with controls over their own content, Instagram won’t even let their customers have a chronological feed. And Matt recently wrote about how both Twitter and Quora are heading further and further away from giving control to their users in his piece called Optimizing for outrage.
Still, I came away from An Event Apart Seattle with a renewed determination to do my part in giving people more control over the products and services we design and develop.
I spent the first two days of the conference trying to liveblog as much as I could. I find it really focuses my attention, although it’s also quite knackering. I didn’t do too badly; I managed to write cover eleven of the talks (out of the conference’s total of seventeen):
- Slow Design for an Anxious World by Jeffrey Zeldman
- Designing for Trust in an Uncertain World by Margot Bloomstein
- Designing for Personalities by Sarah Parmenter
- Generation Style by Eric Meyer
- Making Things Better: Redefining the Technical Possibilities of CSS by Rachel Andrew
- Designing Intrinsic Layouts by Jen Simmons
- How to Think Like a Front-End Developer by Chris Coyier
- From Ideation to Iteration: Design Thinking for Work and for Life by Una Kravets
- Move Fast and Don’t Break Things by Scott Jehl
- Mobile Planet by Luke Wroblewski
- Unsolved Problems by Beth Dean
Thursday, March 7th, 2019
I have no doubt that showing just the top outrageous tweets leads to more engagement. If you’re constantly hitting people with outlandish news stories they’ll open the app more often and interact and post about what they think so the cycle continues.
Tuesday, March 5th, 2019
Mobile Planet by Luke Wroblewski
It’s the afternoon of day two of An Event Apart in Seattle. The mighty green one, Luke Wroblewski, is here to deliver a talk called Mobile Planet:
With 3.5 billion active smartphones on Earth, we’re now faced with the challenges and opportunities of designing planet-scale software. Through a data-informed, big-picture walk-through of our mobile planet, Luke will dig into how people use computing devices today and how the design of our products needs to adapt to this reality. He’ll cover key issues like app on-boarding and performance in enough detail to give you clear ways to improve first time and subsequent use of your mobile apps and sites.
Luke has been working on figuring out hardware and software for years. He looks at a lot of data. The more we understand how people use technology in their daily lives, the better we can design for them.
Earth is the third planet from the sun, and the only place that we know of that harbours life. Our population is at about 7.7 billion people. There are about 5.6 billion people in our addressable market (people over 14 years old). There are already 5 billion mobile subscribers in there. That’s interesting, but which of those devices are modern smartphones? There are about 3.6 billion active smartphones. Compare that to about 1.3 billion active personal computers—the vast majority of them Windows devices (about 1.2 billion). Over the next four or five years, we’ll have about 5 billion smartphone users and a global population of 8 billion.
The point is that we can reach a significant proportion of the human species. The diversity of our species makes it challenging to design for everyone.
Let’s take a closer look at these 3.6 billion active smartphones. About 25% of them are iOS devices. 75% of them are Android. Bear in mind that these are active devices—what’s actually being used. That’s different to shipping devices. Apple ships 15% of smartphone, and Android ships 85%, but the iOS devices tend to have longer lifespans (around 2 years for Android; around 4 years for iOS).
The UK has 82% smartphone penetration. Compare that to India, where it’s 27%. There’s room to grow.
Everywhere you look, the growth of these devices has led to a shift of digital things overtaking analogue. Shopping, advertising, music, you name it. We’ve seen enough of these transitions happen, that we should be prepared for it.
So there are lots of smartphones, with basically two major operating systems. But how are people using these devices?
In the US, adults spend about 2.3 - 3.5 hours per day on their mobile devices. Let’s call it an even 3 hours. That’s a lot of time. Where does that time come from? Interestingly, as time spent on mobile devices has surged, time spent on other media has only slowly declined. So mobile is additive. It’s contributing to more time spent on the internet rather than taking it away from existing screen time.
Next question: what the hell are people doing during those 3 hours per day on smartphones? Native apps get about 169 minutes of time compared to only 11 minutes on the web. There are about 2 million native apps on Apple, and about 2 million native apps on Android. But although people have a lot of apps, people only use about half them. Remember folks, downloads does not equal usage. Most apps don’t make it past the first opening. Only a third make it past being opened ten times.
Because people spend so much time and energy on these apps, and given the abysmal abandonment, people start freaking out about “engagement.” So what do they reach for? Push notifications. Either that or onboarding.
Push notifications. The worst. I mean, they do succeed in getting your attention: push notifications do increase the amount of time spent in your app …but there’s a human cost.
Let’s look at app onboarding. Take Flickr, for example. It walks through some of the features and benefits of the service. But it doesn’t actually help you much. It’s a list of marketing slogans. So why do people reach for onboarding?
If you just drop people into an interface and talk to them about it, they’ll say things like “I don’t know what to do. I’m lost.” The Intuit team heard this from people using their app. They reached for onboarding to solve the problem. They created guided tutorials and intro tours. Turns out that nobody would read these screens and everyone would try to skip them. What the hell, people!?
So they try in-context help, with a cute cartoon robot to explain the features. Or they scribble Einstein’s equations over the interface. Test this. People respond with “Please make it stop.”
They decided to try something simpler: one tip that calls out a good first step. That worked.
Vevo used to have an intro tour. Most people were swiping through without reading. They experimented with not running the tour. They got a 10% increase in log-ins and a 6% increase in sign-ups.
Vevo got rid of their tour, but left the sign-in/registration step. You can’t remove that, right?
Well, Hotel Tonight experimented with not doing registration. Signing up was confusing people—it’s Hotels Tonight, not Accounts Today. When they got rid of accounts, they saw a 15% increase in conversions.
Google Photos used to have an in-depth on-boarding experience. First they got rid of the animation. Then the start-up screen. Then the animated tutorial. Each time they removed something, conversion went up. All that was left from the original onboarding was a half screen with one option to turn on auto-backup.
Get to your product value as fast as possible. Of course that requires you to know what your core value is. And that’s not easy to figure out.
Google Maps went through a similar reduction, removing intro screens and explanations. Now they just drop you into the map.
It’s not “get rid of everything”. It’s “get rid of everything that gets in the way of the core user action.”
Going back to the Intuit example, that’s exactly what they did in the end. That one initial tip was for the core action.
But it’s worth discussing how to present this kind of thing. If you have to overlay a tooltip for an important UI feature, maybe that UI feature should have a clearer affordance. People treat overlays as annoyances. People ignore or dismiss overlays when they’re focused on a task. It’s like an instinct to get rid of them. So if you put something useful or valuable there, it’s gone.
The core part of your application should feel like the core part of your application. It’s tough because stakeholders want to make things “pop.” We throw contrast, colour, and animation at things. But when something sticks out from the UI, people ignore it. Integrate the core action into the product UI. When elements feel foreign to a product UI, they are at best ignored, or at worst dismissed.
These is why cohesive design matters. It’s not about consistency. It’s about feeling integrated. In many cases, consistency can be counter-productive.
Some principles for successful onboarding:
- Get to to the product value as fast as possible. Grubhub needs your address. Pinterest needs your interests.
- Get rid of everything that doesn’t lead to that product value. Ruthlessly edit. Remove all friction that distracts the user from experiencing product value.
- Don’t be afraid to educate contextually. But do so with integrated UI.
Luke talked a lot about what’s happening in mobile apps, and mentioned that the mobile web only gets 11 minutes to the native’s 169. But let’s dive into this, because people sometimes think that a “mobile strategy” comes down to picking between these two. 50% of those 169 minutes are spent in your most used app (Facebook). 78% of the time is spent in the top 5 apps. Now the mobile web doesn’t look so bad. It turns out you can get people to a mobile web experience much, much faster than to a native one. The audience size is much, much, much higher on the web (although people will do more in a dedicated native app). So strategically both are useful—the web can attract people to native.
Back to our planet, and those 3 hours of usage on smartphones every day. People unlock their phones around 80 times a day. The average time people sleep is about 8 hours. So for every 12 waking minutes, you’re unlocking your phone. Given this frequency, it’s unsurprising that most sessions are very short—most under 30 seconds.
Given that, if things are slow, you’re going to really, really, really hate it. Waiting for slow pages to load is what really pisses people off.
The cognitive load and stress of waiting for slow pages is worse than waiting in line in a store, or watching a horror movie. That’s an industry that’s all about stressing people out by design! But experiencing mobile delays is more stressful! Probably because people aren’t watching horror movies every 12 minutes.
Because mobile delays are such a big deal, many mobile apps reach for loading spinners. But Luke saw that adding a spinner to his product increased complaints of slow loading times. Of course! The spinner is explicitly telling people, “Hey, we’re slow.”
So the switched to skeleton screens. This should feel like something is always happening. Focus on the progress, not the progress indicator. Occupied time feels shorter than unoccupied time.
A lot of people have implemented skeleton screen, but without the progressive loading. Swapping out a skeleton screen to a completely different UI all at once doesn’t help. The skeleton screens should represent the real content.
This is a lot of work; figuring how to prioritise what to load first. Luke isn’t talking about the techical side here, but the user’s experience. Investing in getting this right makes a lot of sense.
Let’s look a little closer at this number: people interacting with their phones 80 times a day. The average user touches the device 2,617 times a day. A power user touches the device over 5,000 times a day. Most touches are within one app.
90% of the touches are dealing with one thumb. Young people tend to operate with one hand. For older people, it’s more like 60%.
This is why your interface targets need to work for the thumb.
On phones, 90% of the time you’re dealing with portrait mode. Things at the top of the screen on larger devices are hard to reach. Core actions gravitate to the bottom of the screen.
Opera Touch is a new browser designed specifically for one-handed use. The Palm Pre’s WebOS was also about one-hand usage. Now that’s how iOS and Android work: swiping up from the bottom.
So mobile usage is:
- In portrait mode on large screens.
- Design accordingly.
What’s next? What do we need to be aware of so we don’t get caught with our pants down?
We can use the product lifecycle chart to figure this out. There’s an emergent phase, then a growth phase, then consolidation in a mature market, and then that gets disrupted and becomes a declining market.
- Mobile devices—hand computers—are in a mature consolidated market.
- Desktop and laptop computers are in a declining market.
- Wrist computers and voice computers are in a growth market.
Small screens get used more frequently, but for shorter periods of time than large screens. Wrist and voice computers are figuring out what their core offerings are.
In the emergent category, it’s all about exploration. We have no idea how things will turn out. We just don’t know. But we do know that we are now designing for lots and lots of different devices.
For today, though, focusing on mobile is still a pretty good idea.
- It’s a mobile planet.
- Understanding real world usage helps you design.
- Prep for what’s next