Tags: journey

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sparkline

Tuesday, May 30th, 2023

“Artificial Intelligence & Humanity,” an article by Dan Mall

AI is great anything quantity-related and bad and anything quality-related.

Sensible thinking from Dan here, that mirrors what we’re thinking at Clearleft.

In other words, it leans heavily on averages; the closer the training data matches an average, the higher degree of confidence that the result is more “correct,” or at least desirable.

The problem is that this is the polar opposite of what we consider creativity to be. Creativity isn’t about averages. It’s about the outliers, sometimes the one thing that’s different than all the rest.

Thursday, October 13th, 2022

The Customer Onboarding Handbook [PDF]

A free PDF with five articles:

  • The Brand Experience Gap by Emma Parnell
  • Ongoing Onboarding: Taking Customers from First Use to Product Mastery by Chris How
  • Just Add ICE: 3 Ways to Make Your Customer Experience More Meaningful by Candi Williams
  • Effectively Researching and Using Customer Journey Maps by Lauren Isaacson
  • Using and Abusing Surveys in Customer Onboarding by Caroline Jarrett

Three of those authors spoke at this year’s UX London!

Saturday, August 12th, 2017

Koya Bound — Eight Days on Japan’s Kumano Kodo

Speaking of Koya Bound, here’s the web-based counterpart to the physical book.

To Make a Book, Walk on a Book — Craig Mod

The ability of the physical world — a floor, a wall — to act as a screen of near infinite resolution becomes more powerful the more time we spend heads-down in our handheld computers, screens the size of palms. In fact, it’s almost impossible to see the visual patterns — the inherent adjacencies — of a physical book unless you deconstruct it and splay it out on the floor.

Craig gives us a walkthrough—literally—of the process behind the beautiful Koya Bound book.

Deciding to make any book is an act of creative faith (and ego and hubris, but these aren’t all exclusionary). But before Dan and I sold any copies of Koya Bound, we walked atop the pages that would become the book, not really knowing if there existed an audience for the book.

Wednesday, December 21st, 2016

Brendan Dawes - Now Boarding

I love this project by Brendan—a kind of retroactive design fiction featuring boarding passes from airline travel referenced (but never seen) in films like Die Hard, The French Connection, and Pulp Fiction.

Thursday, April 7th, 2016

Mistakes on a plane

I’m in Seattle. An Event Apart just wrapped up here and it was excellent as always. The venue was great and the audience even greater so I was able to thoroughly enjoy myself when it was time for me to give my talk.

I’m going to hang out here for another few days before it’s time for the long flight back to the UK. The flight over was a four-film affair—that’s how I measure the duration of airplane journeys. I watched:

  1. Steve Jobs,
  2. The Big Short,
  3. Spectre, and
  4. Joy.

I was very glad that I watched Joy after three back-to-back Bechdel failures. Spectre in particular seems to have been written by a teenage boy, and I couldn’t get past the way that the The Big Short used women as narrative props.

I did enjoy Steve Jobs. No surprise there—I enjoy most of Danny Boyle’s films. But there was a moment that took me out of the narrative flow…

The middle portion of the film centres around the launch of the NeXT cube. In one scene, Michael Fassbender’s Jobs refers to another character as “Rain Man”. I immediately started to wonder if that was an anachronistic comment. “When was Rain Man released?” I thought to myself.

It turns out that Rain Man was released in 1988 and the NeXT introduction was also in 1988 but according to IMDB, Rain Man was released in December …and the NeXT introduction was in October.

The jig is up, Sorkin!

Saturday, July 10th, 2010

Google - Москва-Владивосток: виртуальное путешествие на Картах Google

Well: this is an odd one: the entire duration of the trans-siberian railway on video and simultaneous map.

Sunday, April 29th, 2007

sixtwothree.org » Ameriganzapalooza

Track Cindy and Jason on their trip across the country... mashup style.