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Monday, April 6th, 2020

Performance, security, and ethics: influencing effectively

I wrote something recently about telling the story of performance. Sue Loh emphasis the importance of understanding what makes people tick:

Performance engineers need to be an interesting mix of data-lovers and people-whisperers.

Friday, April 3rd, 2020

The Worm is Back! | NASA

The return of NASA’s iconic “worm” logo (for some missions).

Wednesday, April 1st, 2020

Indoor Voices 🤫🤫🤫

A group blog by a whole bunch of people who are staying at home.

It’s hard to believe, but there was a time where the internet was just full of casual websites posting random stuff. And you’d go to them maybe even multiple times a day to see if they had posted any new stories. It was something we all did when we were bored at our desks, at our jobs. Now there are no more desks. But there are still blogs.

Monday, March 30th, 2020

Living Through The Future

You can listen to audio version of Living Through The Future.

Usually when we talk about “living in the future”, it’s something to do with technology: smartphones, satellites, jet packs… But I’ve never felt more like I’m living in the future than during The Situation.

On the one hand, there’s nothing particularly futuristic about living through a pandemic. They’ve occurred throughout history and this one could’ve happened at any time. We just happen to have drawn the short straw in 2020. Really, this should feel like living in the past: an outbreak of a disease that disrupts everyone’s daily life? Nothing new about that.

But there’s something dizzyingly disconcerting about the dominance of technology. This is the internet’s time to shine. Think you’re going crazy now? Imagine what it would’ve been like before we had our network-connected devices to keep us company. We can use our screens to get instant updates about technologies of world-shaping importance …like beds and face masks. At the same time as we’re starting to worry about getting hold of fresh vegetables, we can still make sure that whatever meals we end up making, we can share them instantaneously with the entire planet. I think that, despite William Gibson’s famous invocation, I always figured that the future would feel pretty futuristic all ‘round—not lumpy with old school matters rubbing shoulders with technology so advanced that it’s indistinguishable from magic.

When I talk about feeling like I’m living in the future, I guess what I mean is that I feel like I’m living at a time that will become History with a capital H. I start to wonder what we’ll settle on calling this time period. The Covid Point? The Corona Pause? 2020-P?

At some point we settled on “9/11” for the attacks of September 11th, 2001 (being a fan of ISO-8601, I would’ve preferred 2001-09-11, but I’ll concede that it’s a bit of a mouthful). That was another event that, even at the time, clearly felt like part of History with a capital H. People immediately gravitated to using historical comparisons. In the USA, the comparison was Pearl Harbour. Outside of the USA, the comparison was the Cuban missile crisis.

Another comparison between 2001-09-11 and what we’re currently experiencing now is how our points of reference come from fiction. Multiple eyewitnesses in New York described the September 11th attacks as being “like something out of a movie.” For years afterwards, the climactic showdowns in superhero movies that demolished skyscrapers no longer felt like pure escapism.

For The Situation, there’s no shortage of prior art to draw upon for comparison. If anthing, our points of reference should be tales of isolation like Robinson Crusoe. The mundane everyday tedium of The Situation can’t really stand up to comparison with the epic scale of science-fictional scenarios, but that’s our natural inclination. You can go straight to plague novels like Stephen King’s The Stand or Emily St. John Mandel’s Station Eleven. Or you can get really grim and cite Cormac McCarthy’s The Road. But you can go the other direction too and compare The Situation with the cozy catastrophes of John Wyndham like Day Of The Triffids (or just be lazy and compare it to any of the multitude of zombie apocalypses—an entirely separate kind of viral dystopia).

In years to come there will be novels set during The Situation. Technically they will be literary fiction—or even historical fiction—but they’ll feel like science fiction.

I remember the Chernobyl disaster having the same feeling. It was really happening, it was on the news, but it felt like scene-setting for a near-future dystopian apocalypse. Years later, I was struck when reading Wolves Eat Dogs by Martin Cruz-Smith. In 2006, I wrote:

Halfway through reading the book, I figured out what it was: Wolves Eat Dogs is a Cyberpunk novel. It happens to be set in present-day reality but the plot reads like a science-fiction story. For the most part, the book is set in the post-apocolyptic landscape of Prypiat, near Chernobyl. This post-apocolyptic scenario just happens to be real.

The protagonist, Arkady Renko, is sent to this frightening hellish place following a somewhat far-fetched murder in Moscow. Killing someone with a minute dose of a highly radioactive material just didn’t seem like a very realistic assassination to me.

Then I saw the news about Alexander Litvinenko, the former Russian spy who died this week, quite probably murdered with a dose of polonium-210.

I’ve got the same tingling feeling about The Situation. Fact and fiction are blurring together. Past, present, and future aren’t so easy to differentiate.

I really felt it last week standing in the back garden, looking up at the International Space Station passing overhead on a beautifully clear and crisp evening. I try to go out and see the ISS whenever its flight path intersects with southern England. Usually I’d look up and try to imagine what life must be like for the astronauts and cosmonauts on board, confined to that habitat with nowhere to go. Now I look up and feel a certain kinship. We’re all experiencing a little dose of what that kind of isolation must feel like. Though, as the always-excellent Marina Koren points out:

The more experts I spoke with for this story, the clearer it became that, actually, we have it worse than the astronauts. Spending months cooped up on the ISS is a childhood dream come true. Self-isolating for an indefinite period of time because of a fast-spreading disease is a nightmare.

Whenever I look up at the ISS passing overhead I feel a great sense of perspective. “Look what we can do!”, I think to myself. “There are people living in space!”

Last week that feeling was still there but it was tempered with humility. Yes, we can put people in space, but here we are with our entire way of life put on pause by something so small and simple that it’s technically not even a form of life. It’s like we’re the martians in H.G. Wells’s War Of The Worlds; all-conquering and formidable, but brought low by a dose of dramatic irony, a Virus Ex Machina.

Prioritising Requirements | Trys Mudford

Over the past few years, I’ve given quite a few workshops and talks on evaluating technology. This methodical approach to evaluation and prioritisation from Trys is right up my alley!

In any development project, there is a point at which one must decide on the tech stack. For some, that may feel like a foregone conclusion, dictated by team appetite and experience.

Even if the decision seems obvious, it’s always worth sense-checking your thought process. Along with experience and gut-feelings, we also have blind-spots and biases.

I feel like there’s a connection here to having good design principles—the kind that explicitly value one facet over another.

Friday, March 27th, 2020

Let a website be a worry stone

I find myself thinking about writing more than usual at the moment. This is partially because I am inspired by more people sharing their own thoughts and stories, but also because I want to record how I’m feeling, and what’s happening on a day-to-day basis.

Thursday, March 26th, 2020

Charlie Walton - Charlie Walton’s Blog

This is my favourite website now.

Tuesday, March 24th, 2020

Scatternotes - QuirksBlog

Jeremy is right. Writing helps. I feel better already.

See?

Laura Kalbag – How to read RSS in 2020

RSS: now more than ever!

You get to choose what you subscribe to in your feed reader, and the order in which the posts show up. You might prefer to read the oldest posts first, or the newest. You might group your feeds by topic or another priority. You are not subjected to the “algorithmic feed” of Facebook, Twitter, Instagram, YouTube, where they choose the order for you.

Monday, March 23rd, 2020

Outlet

We’re all hunkering down in our homes. That seems to be true of our online homes too.

People are sharing their day-to-day realities on their websites and I’m here for it. Like, I’m literally here for it. I can’t go anywhere.

On an episode of the Design Observer podcast, Jessica Helfand puts this into context:

During times of crisis, people want to make things. There’s a surge in the keeping of journals when there’s a war… it’s a response to the feeling of vulnerability, like corporeal vulnerability. My life is under attack. I am imprisoned in my house. I have to make something to say I was here, to say I mattered, to say this day happened… It’s like visual graphic reassurance.

It’s not just about crisis though. Scott Kelly talks about the value of keeping a journal during prolonged periods of repitition. And he should know—he spent a year in space:

NASA has been studying the effects of isolation on humans for decades, and one surprising finding they have made is the value of keeping a journal. Throughout my yearlong mission, I took the time to write about my experiences almost every day. If you find yourself just chronicling the days’ events (which, under the circumstances, might get repetitive) instead try describing what you are experiencing through your five senses or write about memories. Even if you don’t wind up writing a book based on your journal like I did, writing about your days will help put your experiences in perspective and let you look back later on what this unique time in history has meant.

That said, just stringing a coherent sentence together can seem like too much during The Situation. That’s okay. Your online home can also provide relief and distraction through tidying up. As Ethan puts it:

let a website be a worry stone

It can be comforting to get into the zone doing housekeeping on your website. How about a bit of a performance audit? Or maybe look into more fluid typography? Or perhaps now is the time to tinker about with that dark mode you’ve been planning?

Whatever you end up doing, my point is that your website is quite literally an outlet. While you’re stuck inside, your website is not just a place you can go to, it’s a place you can control, a place you can maintain, a place you can tidy up, a place you can expand. Most of all, it’s a place you can lose yourself in, even if it’s just for a little while.

Inclusive Inputs « Texte | ovl – code & design

This is a great walkthough of making a common form pattern accessible. No complex code here: some HTML is all that’s needed.

Friday, March 20th, 2020

Is Me Cavechild Getting Too Much Pictogram-Time? - McSweeney’s Internet Tendency

Sometimes me think me should just tear bull pictogram down. Can bull pictogram really be worth it? Sure, pictogram help advance caveculture and foster writing system. But what good that stuff if whole cave society is just bunch of brainwashed bull-pictogram-watchers? You know what Aiden say yesterday? When he grow up, he want be bull-pictogram-painter! That not real job! Real job hunter! Or at least gatherer! How many bull-pictogram-painters world need?

Wednesday, March 18th, 2020

Cameron Moll | Don’t call it a comeback. I been here for years.

Cameron’s blog is back, and very nicely redesigned/aligned it is too!

Friday, March 13th, 2020

Rise of the Digital Fonts

A history of typesetting from movable type to variable fonts.

Wednesday, March 11th, 2020

Overcoming my panic towards accessibility | Zell Liew

This is very open and honest. Thank you for writing it, Zell.

Wednesday, February 26th, 2020

The Markup

A new online publication from Julia Angwin:

Big Tech Is Watching You. We’re Watching Big Tech.

…and they’re not going to track you.

Software and Home Renovation | Jim Nielsen’s Weblog

Lessons for web development from a home renovation project:

  • Greenfield Projects Are Everyone’s Favorite
  • The Last Person’s Work Is Always Bewildering
  • It’s All About the Trade-Offs
  • It ALWAYS Takes Longer Than You Think
  • Communication, Communication, Communication!

And there’s this:

You know those old homes people love because they’re unique, have lasted for decades, and have all that character? In contrast, you have these modern subdivision homes that, while shiny and new, are often bland and identical (and sometimes shoddily built). node_modules is like the suburbia/subdivision of modern web development: it seems nice and fancy today, and most everyone is doing it, but in 30 years everyone will hate the idea. They’ll all need to be renovated or torn down. Meanwhile, the classical stuff that’s still standing from 100 years ago lives on but nobody seems to be building houses that way anymore for some reason. Similarly, the first website ever is still viewable in all modern web browsers. But many websites built last year on last year’s bleeding edge tech already won’t work in a browser.

Thursday, February 6th, 2020

Innovation Can’t Keep the Web Fast | CSS-Tricks

I’ve come to accept that our current approach to remedy poor performance largely consists of engineering techniques that stem from the ill effects of our business, product management, and engineering practices. We’re good at applying tourniquets, but not so good at sewing up deep wounds.

It’s becoming increasingly clear that web performance isn’t solely an engineering problem, but a problem of people.

Wednesday, February 5th, 2020

Design systems roundup

When I started writing a post about architects, gardeners, and design systems, it was going to be a quick follow-up to my post about web standards, dictionaries, and design systems. I had spotted an interesting metaphor in one of Frank’s posts, and I thought it was worth jotting it down.

But after making that connection, I kept writing. I wanted to point out the fetishism we have for creation over curation; building over maintenance.

Then the post took a bit of a dark turn. I wrote about how the most commonly cited reasons for creating a design system—efficiency and consistency—are the same processes that have led to automation and dehumanisation in the past.

That’s where I left things. Others have picked up the baton.

Dave wrote a post called The Web is Industrialized and I helped industrialize it. What I said resonated with him:

This kills me, but it’s true. We’ve industrialized design and are relegated to squeezing efficiencies out of it through our design systems. All CSS changes must now have a business value and user story ticket attached to it. We operate more like Taylor and his stopwatch and Gantt and his charts, maximizing effort and impact rather than focusing on the human aspects of product development.

But he also points out the many benefits of systemetising:

At the same time, I have seen first hand how design systems can yield improvements in accessibility, performance, and shared knowledge across a willing team. I’ve seen them illuminate problems in design and code. I’ve seen them speed up design and development allowing teams to build, share, and validate prototypes or A/B tests before undergoing costly guesswork in production. There’s value in these tools, these processes.

Emphasis mine. I think that’s a key phrase: “a willing team.”

Ethan tackles this in his post The design systems we swim in:

A design system that optimizes for consistency relies on compliance: specifically, the people using the system have to comply with the system’s rules, in order to deliver on that promised consistency. And this is why that, as a way of doing something, a design system can be pretty dehumanizing.

But a design system need not be a constraining straitjacket—a means of enforcing consistency by keeping creators from colouring outside the lines. Used well, a design system can be a tool to give creators more freedom:

Does the system you work with allow you to control the process of your work, to make situational decisions? Or is it simply a set of rules you have to follow?

This is key. A design system is the product of an organisation’s culture. That’s something that Brad digs into his post, Design Systems, Agile, and Industrialization:

I definitely share Jeremy’s concern, but also think it’s important to stress that this isn’t an intrinsic issue with design systems, but rather the organizational culture that exists or gets built up around the design system. There’s a big difference between having smart, reusable patterns at your disposal and creating a dictatorial culture designed to enforce conformity and swat down anyone coloring outside the lines.

Brad makes a very apt comparison with Agile:

Not Agile the idea, but the actual Agile reality so many have to suffer through.

Agile can be a liberating empowering process, when done well. But all too often it’s a quagmire of requirements, burn rates, and story points. We need to make sure that design systems don’t suffer the same fate.

Jeremy’s thoughts on industrialization definitely struck a nerve. Sure, design systems have the ability to dehumanize and that’s something to actively watch out for. But I’d also say to pay close attention to the processes and organizational culture we take part in and contribute to.

Matthew Ström weighed in with a beautifully-written piece called Breaking looms. He provides historical context to the question of automation by relaying the story of the Luddite uprising. Automation may indeed be inevitable, according to his post, but he also provides advice on how to approach design systems today:

We can create ethical systems based in detailed user research. We can insist on environmental impact statements, diversity and inclusion initiatives, and human rights reports. We can write design principles, document dark patterns, and educate our colleagues about accessibility.

Finally, the ouroboros was complete when Frank wrote down his thoughts in a post called Who cares?. For him, the issue of maintenance and care is crucial:

Care applies to the built environment, and especially to digital technology, as social media becomes the weather and the tools we create determine the expectations of work to be done and the economic value of the people who use those tools. A well-made design system created for the right reasons is reparative. One created for the wrong reasons becomes a weapon for displacement. Tools are always beholden to values. This is well-trodden territory.

Well-trodden territory indeed. Back in 2015, Travis Gertz wrote about Design Machines:

Designing better systems and treating our content with respect are two wonderful ideals to strive for, but they can’t happen without institutional change. If we want to design with more expression and variation, we need to change how we work together, build design teams, and forge our tools.

Also on the topic of automation, in 2018 Cameron wrote about Design systems and technological disruption:

Design systems are certainly a new way of thinking about product development, and introduce a different set of tools to the design process, but design systems are not going to lessen the need for designers. They will instead increase the number of products that can be created, and hence increase the demand for designers.

And in 2019, Kaelig wrote:

In order to be fulfilled at work, Marx wrote that workers need “to see themselves in the objects they have created”.

When “improving productivity”, design systems tooling must be mindful of not turning their users’ craft into commodities, alienating them, like cogs in a machine.

All of this is reminding me of Kranzberg’s first law:

Technology is neither good nor bad; nor is it neutral.

I worry that sometimes the messaging around design systems paints them as an inherently positive thing. But design systems won’t fix your problems:

Just stay away from folks who try to convince you that having a design system alone will solve something.

It won’t.

It’s just the beginning.

At the same time, a design system need not be the gateway drug to some kind of post-singularity future where our jobs have been automated away.

As always, it depends.

Remember what Frank said:

A well-made design system created for the right reasons is reparative. One created for the wrong reasons becomes a weapon for displacement.

The reasons for creating a design system matter. Those reasons will probably reflect the values of the company creating the system. At the level of reasons and values, we’ve gone beyond the bounds of the hyperobject of design systems. We’re dealing in the area of design ops—the whys of systemising design.

This is why I’m so wary of selling the benefits of design systems in terms of consistency and efficiency. Those are obviously tempting money-saving benefits, but followed to their conclusion, they lead down the dark path of enforced compliance and eventually, automation.

But if the reason you create a design system is to empower people to be more creative, then say that loud and proud! I know that creativity, autonomy and empowerment is a tougher package to sell than consistency and efficiency, but I think it’s a battle worth fighting.

Design systems are neither good nor bad (nor are they neutral).

Addendum: I’d just like to say how invigorating it’s been to read the responses from Dave, Ethan, Brad, Matthew, and Frank …all of them writing on their own websites. Rumours of the demise of blogging may have been greatly exaggerated.

Tuesday, February 4th, 2020

Could browsers fix more accessibility problems automatically?

Some really interesting ideas here from Hidde on how browsers could provide optional settings for users to override developers when it comes to accessibility issues like colour contrast, focus styles, and autoplaying videos.