Tags: meaning

The latest episode of the Clearleft podcast is out. If you’re a subscriber, it will magically appear in your podcast software of choice using the power of RSS. If you’re not a subscriber, it isn’t too late to change that.

This week’s episode is all about design ops. I began contructing the episode by gathering raw material from talks at Leading Design. There’s good stuff from Kim Fellman, Jacqui Frey, Courtney Kaplan, and Meredith Black.

But as I was putting the snippets together, I felt like the episode was missing something. It needed a bit of oomph. So I harangued Andy for some of his time. I wasn’t just fishing for spicy hot takes—something that Andy is known for. Andy is also the right person to explain design ops. If you search for that term, one of the first results you’ll get is a post he wrote on the Clearleft blog a few years back called Design Ops — A New Discipline.

I remember helping Andy edit that post and I distinctly recall my feedback. The initial post didn’t have a definition of the term, and I felt that a definition was necessary (and Andy added one to the post).

My cluenessness about the meaning of terms like “design ops” or “service design” isn’t some schtick I’m putting on for the benefit of the podcast. I’m genuinely trying to understand these terms better. I don’t like the feeling of hearing a term being used a lot without a clear understanding of what that term means. All too often my understanding feels more like “I think I know it means, but I’m not sure I could describe it.” I’m not comfortable with that.

Making podcast episodes on these topics—which are outside my comfort zone—has been really helpful. I now feel like I have a much better understanding of service design, design ops and other topical terms. I hope that the podcast will be just as helpful for listeners who feel as bamboozled as I do.

Ben Holliday recently said:

The secret of design being useful in many places is not talking about design too much and just getting on with it. I sometimes think we create significant language barriers with job titles, design theory and making people learn a new language for the privilege of working with us.

I think there’s some truth to that. Andy disagrees. Strongly.

In our chat, Andy and I had what politicians would describe as “a robust discussion.” I certainly got some great material for the podcast (though some of the more contentious bits remain on the cutting room floor).

Calling on Andy for this episode was definitely the right call. I definitely got the added oomph I was looking for. In fact, this ended up being one of my favourite episodes.

There’s a lot of snappy editing, all in service of crafting a compelling narrative. First, there’s the origin story of design ops. Then there’s an explanation of what it entails. From around the 13 minute mark, there’s a pivot—via design systems—into asking whether introducing a new term is exclusionary. That’s when the sparks start to fly. Finally, I pull it back to talking about how Clearleft can help in providing design ops as a service.

The whole episode comes out at 21 minutes, which feels just right to me.

I’m really pleased with how this episode turned out, and I hope you’ll like it too. Have a listen and decide for yourself.

I’ve been to four conferences in two weeks. I wasn’t speaking at any of them so I was able to relax and enjoy the talks.

There was UX Brighton on November 3rd, featuring a terrific opening keynote from Boxman.

One week later, I was in the Duke of York’s cinema for FFConf along with all the other Clearleft frontend devs—it’s always a thought-provoking day out.

Yesterday, I went to Meaning in the daytime, and Bytes in the evening.

Every one of those events was in Brighton. That’s pretty good going for a town this size …and that’s not even counting the regular events like Async, Codebar, and Ladies That UX.

I like words. I like the way they can be tethered together to produce a satisfying sentence.

Jessica likes words even more than I do (that’s why her website is called “wordridden”). She studied linguistics and she’s a translator by trade—German into English. Have a read of her post about translating Victor Klemperer to get an inkling of how much thought and care she puts into it.

Given the depth of enquiry required for a good translation, I was particularly pleased to read this remark by John Le Carré:

No wonder then that the most conscientious editors of my novels are not those for whom English is their first language, but the foreign translators who bring their relentless eye to the tautological phrase or factual inaccuracy – of which there are far too many. My German translator is particularly infuriating.

That’s from an article called Why we should learn German, but it’s really about why we should strive for clarity in our use of language:

Clear language — lucid, rational language — to a man at war with both truth and reason, is an existential threat. Clear language to such a man is a direct assault on his obfuscations, contradictions and lies. To him, it is the voice of the enemy. To him, it is fake news. Because he knows, if only intuitively, what we know to our cost: that without clear language, there is no standard of truth.

It reminds me of one of my favourite Orwell essays, Politics and the English Language:

Political language — and with variations this is true of all political parties, from Conservatives to Anarchists — is designed to make lies sound truthful and murder respectable, and to give an appearance of solidity to pure wind.

But however much I agree with Le Carré’s reprise of Orwell’s call for clarity, I was brought up short by this:

Every time I hear a British politician utter the fatal words, “Let me be very clear”, these days I reach for my revolver.

Le Carré’s text was part of a speech given in Berlin, where everyone would get the reference to the infamous Nazi quote—Wenn ich Kultur höre … entsichere ich meinen Browning—and I’m sure it was meant with a sly wink. But words matter.

Words are powerful. Words can be love and comfort — and words can be weapons.

In the space of one week, Brighton played host to three excellent conferences:

1. FF Conf on Friday, November 6th,
2. Meaning on Thursday, November 12th, and
3. Ampersand on Friday, November 13th.

I made it to two of the three—alas, I couldn’t make it to Meaning this year because it clashed with Richard’s superb workshop on Responsive Web Typography.

FF Conf and Ampersand were both superb. Despite having very different subject matter, the two events have a lot in common. They’re both affordable, one-day, single-track, focused gatherings.

Both events really benefit from having a mastermind overseeing the line-up: Remy in the case of FF Conf, and Richard in the case of Ampersand. That really paid off. Both events were superbly curated, with a diverse mix of speakers and topics.

It was really interesting to see both conferences break out of the boundary of what happens inside web browsers. At FF Conf, we were treated to talks on linguistics and inclusivity. At Ampersand, we enjoyed talks on physiology and culture. But of course we also had the really deep dives into the minutest details of JavaScript, SVG, typography, and layout.

Videos will be available from FF Conf, and audio will be available from Ampersand. Be sure to check them out once they’re released.

I really enjoyed last year’s Edge conference so I made sure not to miss this year’s event, which took place last weekend.

The format was a little different this time ‘round. Last year the whole day was taken up with panels. Now, panels are often rambling, cringeworthy affairs, but Edge Conf is one of the few events that does panels well: they’re run on a tight schedule and put together with lots of work in advance. At this year’s Edge, the morning was taken up with these tightly-run panels as usual, but the afternoon consisted of more Barcamp-like breakout sessions.

I’ve got to be honest: I don’t think the new format worked that well. The breakout sessions didn’t have the true flexibility that you get with an unconference schedule, so there was no opportunity to merge similarly-themed sessions. There was, for example, a session on components at the same time as a session on accessibility in web components.

That highlights the other issue: FOMO. I’m really not a fan of multi-track events; there were so many sessions that sounded really interesting, but I couldn’t clone myself and go to all of them at once.

But, like I said, the first half of the day was taken up with four sequential (rather than parallel) panels and they were all excellent. All of the moderators did a fantastic job, and I was fortunate enough to sit in on the progressive enhancement panel expertly moderated by Lyza.

The event is called Edge for a reason. There is a rarefied atmosphere—and not just because of the broken-down air conditioning. This is a room full of developers on the cutting edge of web development technologies. Being at Edge Conf means being in a bubble. And being in a bubble is absolutely fine as long as you’re aware you’re in a bubble. It would be problematic if anyone were to mistake the audience and the discussions at Edge as being in any way representative of typical working web devs.

One of the most insightful comments of the day came from Christian who said, “Yes, but this is Edge Conf.” You’re going to need some context for that quote, so here it is…

On the web components panel that Christian was moderating, Alex was making a point about the ubiquity of tools—”Tooling was save you”, he said—and he asked for a show of hands from the audience on who was not using some particular tooling technology; transpilers, package managers, build tools, I can’t remember the specific question. Nobody put their hand up. “See?” asked Alex. “Yes”, said Christian, “but this is Edge Conf.”

Now, while I wasn’t keen on the format of the afternoon with its multiple simultaneous breakout sessions, that doesn’t mean I didn’t enjoy the ones I plumped for. Quite the opposite. The last breakout session of the day, again expertly moderated by Lyza, was particularly great.

The discussion was all about progressive enhancement. There seemed to be a general consensus that we’re all 100% committed to the results of progressive enhancement—greater availability, wider reach, and better performance—but that the term itself is widely misunderstood as “making all of your functionality work even with JavaScript switched off”. This misunderstanding couldn’t be further from the truth:

1. It’s not about making all of your functionality available; it’s making your core functionality available: everything else can be considered an enhancement and it’s perfectly fine if not everyone gets that enhancement.
2. This isn’t about switching JavaScript off; it’s about any particular technology not being available for reasons we can’t foresee (network issues, browser issues, whatever it may be).

And yet the misunderstanding persists. For that reason, most of the people in the discussion at Edge Conf were in favour of simply dropping the term progressive enhancement and instead focusing on terms like availability and access. Tim writes:

I’m not sure what we call it now. Maybe we do need another term to get people to move away from the “progressive enhancement = working without JS” baggage that distracts from the real goal.

And Stuart writes:

So I’m not going to be talking about progressive enhancement any more. I’m going to be talking about availability. About reach. About my web apps being for everyone even when the universe tries to get in the way.

But Jason writes:

I completely disagree that we should change nomenclature because there exists some small segment of Web designers unwilling to expand their development toolbox. I think progressive enhancement—the term—remains useful, descriptive, and appropriate.

I’m torn. On the one hand, I agree with Jason. The term “progressive enhancement” is a great descriptor. But on the other hand, I don’t want to end up like that guy who’s made it his life’s work to change every instance of the phrase “comprises of” to “comprises” (or “consists of”) on Wikipedia. Technically, he’s correct. But it doesn’t sound like a fun way to spend your days.

I guess my worry is, if I write an article or give a presentation, and I title it something to do with progressive enhancement, am I going to alienate and put off the very audience I’m trying to reach? But if I title it something else, am I tricking people?

Words are hard.