- Morality is not always relative.
- You’re a web professional.
- The web is accessible out-of-the-box. We break it.
- It’s not on people with disabilities to tell you how you screwed up.
- It should be easier. This is our job.
Tuesday, April 9th, 2019
Monday, February 26th, 2018
Ends and means
The latest edition of the excellent History Of The Web newsletter is called The Day(s) The Web Fought Back. It recounts the first time that websites stood up against bad legislation in the form of the Communications Decency Act (CDA), and goes to recount the even more effective use of blackout protests against SOPA and PIPA.
I remember feeling very heartened to see WikiPedia, Google and others take a stand on January 18th, 2012. But I also remember feeling uneasy. In this particular case, companies were lobbying for a cause I agreed with. But what if they were lobbying for a cause I didn’t agree with? Large corporations using their power to influence politics seems like a very bad idea. Isn’t it still a bad idea, even if I happen to agree with the cause?
Cloudflare quite rightly kicked The Daily Stormer off their roster of customers. Then the CEO of Cloudflare quite rightly wrote this in a company-wide memo:
Literally, I woke up in a bad mood and decided someone shouldn’t be allowed on the Internet. No one should have that power.
There’s an uncomfortable tension here. When do the ends justify the means? Isn’t the whole point of having principles that they hold true even in the direst circumstances? Why even claim that corporations shouldn’t influence politics if you’re going to make an exception for net neutrality? Why even claim that free speech is sacrosanct if you make an exception for nazi scum?
Those two examples are pretty extreme and I can easily justify the exceptions to myself. Net neutrality is too important. Stopping fascism is too important. But where do I draw the line? At what point does something become “too important?”
There are more subtle examples of corporations wielding their power. Google are constantly using their monopoly position in search and browser marketshare to exert influence over website-builders. In theory, that’s bad. But in practice, I find myself agreeing with specific instances. Prioritising mobile-friendly sites? Sounds good to me. Penalising intrusive ads? Again, that seems okey-dokey to me. But surely that’s not the point. So what if I happen to agree with the ends being pursued? The fact that a company the size and power of Google is using their monopoly for any influence is worrying, regardless of whether I agree with the specific instances. But I kept my mouth shut.
Now I see Google abusing their monopoly again, this time with AMP. They may call the preferential treatment of Google-hosted AMP-formatted pages a “carrot”, but let’s be honest, it’s an abuse of power, plain and simple.
By the way, I have no doubt that the engineers working on AMP have the best of intentions. We are all pursuing the same ends. We all want a faster web. But we disagree on the means. If Google search results gave preferential treatment to any fast web pages, that would be fine. But by only giving preferential treatment to pages written in a format that they created, and hosted on their own servers, they are effectively forcing everyone to use AMP. I know for a fact that there are plenty of publications who are producing AMP content, not because they are sold on the benefits of the technology, but because they feel strong-armed into doing it in order to compete.
If the ends justify the means, then it’s easy to write off Google’s abuse of power. Those well-intentioned AMP engineers honestly think that they have the best interests of the web at heart:
We were worried about the web not existing anymore due to native apps and walled gardens killing it off. We wanted to make the web competitive. We saw a sense of urgency and thus we decided to build on the extensible web to build AMP instead of waiting for standard and browsers and websites to catch up. I stand behind this process. I’m a practical guy.
There’s real hubris and audacity in thinking that one company should be able to tackle fixing the whole web. I think the AMP team are genuinely upset and hurt that people aren’t cheering them on. Perhaps they will dismiss the criticisms as outpourings of “Why wasn’t I consulted?” But that would be a mistake. The many thoughtful people who are extremely critical of AMP are on the same side as the AMP team when it comes the end-goal of better, faster websites. But burning the web to save it? No thanks.
: seriously, just give me a bloody opt-out from this knock-off web— Alex Russell (@slightlylate) January 14, 2017
Ben Thompson goes into more detail on the tension between the ends and the means in The Aggregator Paradox:
The problem with Google’s actions should be obvious: the company is leveraging its monopoly in search to push the AMP format, and the company is leveraging its dominant position in browsers to punish sites with bad ads. That seems bad!
And yet, from a user perspective, the options I presented at the beginning — fast loading web pages with responsive designs that look great on mobile and the elimination of pop-up ads, ad overlays, and autoplaying videos with sounds — sounds pretty appealing!
From that perspective, there’s a moral argument to be made for wielding monopoly power like Google is doing. No doubt the AMP team feel it would be morally wrong for Google not to use its influence in search to give preferential treatment to AMP pages.
Going back to the opening examples of online blackouts, was it morally wrong for companies to use their power to influence politics? Or would it have been morally wrong for them not to have used their influence?
When do the ends justify the means?
Here’s a more subtle example than Google AMP, but one which has me just as worried for the future of the web. Mozilla announced that any new web features they add to their browser will require HTTPS.
This is a step too far. Again, I am in total agreement that we should be encouraging everyone to switch to HTTPS. But requiring HTTPS in order to use CSS? The ends don’t justify the means.
If there were valid security reasons for making HTTPS a requirement, I would be all for enforcing this. But these are two totally separate areas. Enforcing HTTPS by withholding CSS support is no different to enforcing AMP by withholding search placement. In some ways, I think it might actually be worse.
There’s an assumption in this decision that websites are being made by professionals who will know how to switch to HTTPS. But the web is for everyone. Not just for everyone to use. It’s for everyone to build.
One of my greatest fears for the web is that building it becomes the domain of a professional priesthood. Anything that raises the bar to writing some HTML or CSS makes me very worried. Usually it’s toolchains that make things more complex, but in this case the barrier to entry is being brought right into the browser itself.
I’m trying to imagine future Codebar evenings, helping people to make their first websites, but now having to tell them that some CSS will be off-limits until they meet the entry requirements of HTTPS …even though CSS and HTTPS have literally nothing to do with one another. (And yes, there will be an exception for
localhost and I really hope there’ll be an exception for
file: as well, but that’s simply postponing the disappointment.)
No doubt Mozilla (and the W3C Technical Architecture Group) believe that they are doing the right thing. Perhaps they think it would be morally wrong if browsers didn’t enforce HTTPS even for unrelated features like new CSS properties. They believe that, in this particular case, the ends justify the means.
I strongly disagree. If you also disagree, I encourage you to make your voice heard. Remember, this isn’t about whether you think that we should all switch to HTTPS—we’re all in agreement on that. This is about whether it’s okay to create collateral damage by deliberately denying people access to web features in order to further a completely separate agenda.
This isn’t about you or me. This is about all those people who could potentially become makers of the web. We should be welcoming them, not creating barriers for them to overcome.
Friday, February 23rd, 2018
Mike pours his heart out on Ev’s blog.
I’m not entirely sure if I agree with him about licensing or certification for designers (and developers?), but I absolutely 100% agree on the need for unionisation.
We need to be held accountable for our actions. We’ve been moving fast. We’ve been breaking things. Sometimes on purpose. Sometimes out of ignorance. The effects are the same. The things we’re building are bigger than they used to be, and have more reach. The moment to slow down is here. Because what we’re breaking is too important and too precious. Much of it is irreplaceable.
Sunday, December 3rd, 2017
There are many qualities one must possess to be a working writer or artist. Talent, brains, tenacity. Wealthy parents are good. You should definitely try to have those. But first among equals, when it comes to necessary ingredients, is selfishness. A book is made out of small selfishnesses. The selfishness of shutting the door against your family. The selfishness of ignoring the pram in the hall. The selfishness of forgetting the real world to create a new one. The selfishness of stealing stories from real people. The selfishness of saving the best of yourself for that blank-faced anonymous paramour, the reader. The selfishness that comes from simply saying what you have to say.
Monday, November 20th, 2017
The transcript of a presentation on the intersection of ethics and accessibility.
Wednesday, October 4th, 2017
If you subtract the flying cars and the jets of flame shooting out of the top of Los Angeles buildings, it’s not a far-off place. It’s fortunes earned off the backs of slaves, and deciding who gets to count as human. It’s impossible tests with impossible questions and impossible answers. It’s having empathy for the right things if you know what’s good for you. It’s death for those who seek freedom.
A thought-provoking first watch of Blade Runner …with an equally provocative interpretation in the comments:
The tragedy is not that they’re just like people and they’re being hunted down; that’s way too simplistic a reading. The tragedy is that they have been deliberately built to not be just like people, and they want to be and don’t know how.
That’s what really struck me about Kazuo Ishiguro’s Never Let Me Go: the tragedy is that these people can’t take action. “Run! Leave! Go!” you want to scream at them, but you might as well tell someone “Fly! Why don’t you just fly?”
Sunday, August 20th, 2017
Fortune magazine published a list of all the companies who say hate groups can’t use their services anymore:
- Discover Financial Services,
- Discord, and
Digital Ocean aren’t listed in the article but they’ve also cut off the oxygen to hate groups that were using their platform.
There’s another company that I wish were on that list: Shopify. They provide Breitbart with its online store. That’s despite clause three of their Acceptable Usage Policy:
Hateful Content: You may not offer goods or services, or post or upload Materials, that condone or promote violence against people based on race, ethnicity, color, national origin, religion, age, gender, sexual orientation, disability, medical condition or veteran status.
The flimsy free speech defence looks even more spineless in light of the actions of other companies.
I’m incredibly disappointed in Shopify. I’m starting to have misgivings about appearing at events or on podcasts sponsored by Shopify—being two degrees of separation away from the hatefulness of Breitfart doesn’t sit well with me.
I sincerely hope that Shopify will change their stance, enforce their own terms of service, and dropify hate speech.
Wednesday, May 3rd, 2017
So what happens when these tools for maximizing clicks and engagement creep into the political sphere?
This is a delicate question! If you concede that they work just as well for politics as for commerce, you’re inviting government oversight. If you claim they don’t work well at all, you’re telling advertisers they’re wasting their money.
Facebook and Google have tied themselves into pretzels over this.
Thursday, April 13th, 2017
Digital Assistants, Facebook Quizzes, And Fake News! You Won’t Believe What Happens Next | Laura Kalbag
A great presentation from Laura on how tracking scripts are killing the web. We can point our fingers at advertising companies to blame for this, but it’s still developers like us who put those scripts onto websites.
We need to ask ourselves these questions about what we build. Because we are the gatekeepers of what we create. We don’t have to add tracking to everything, it’s already gotten out of our control.
Thursday, January 5th, 2017
As soon as tickets were available for the Brighton premiere of Rogue One, I grabbed some—two front-row seats for one minute past midnight on December 15th. No problem. That was the night after the Clearleft end-of-year party on December 14th.
Then I realised how dates work. One minute past midnight on December 15th is the same night as December 14th. I had double-booked myself.
It’s a nice dilemma to have; party or Star Wars? I decided to absolve myself of the decision by buying additional tickets for an evening showing on December 15th. That way, I wouldn’t feel like I had to run out of the Clearleft party before midnight, like some geek Cinderella.
In the end though, I did end up running out of the Clearleft party. I had danced and quaffed my fill, things were starting to get messy, and frankly, I was itching to immerse myself in the newest Star Wars film ever since Graham strapped a VR headset on me earlier in the day and let me fly a virtual X-wing.
So, somewhat tired and slightly inebriated, I strapped in for the midnight screening of Rogue One: A Star Wars Story.
I thought it was okay. Some of the fan service scenes really stuck out, and not in a good way. On the whole, I just wasn’t that gripped by the story. Ah, well.
Still, the next evening, I had those extra tickets I had bought as psychological insurance. “Why not?” I thought, and popped along to see it again.
This time, I loved it. It wasn’t just me either. Jessica was equally indifferent the first time ‘round, and she also enjoyed it way more the second time.
I can’t recall having such a dramatic swing in my appraisal of a film from one viewing to the next. I’m not quite sure why it didn’t resonate the first time. Maybe I was just too tired. Maybe I was overthinking it too much, unable to let myself get caught up in the story because I was over-analysing it as a new Star Wars film. Anyway, I’m glad that I like it now.
Much has been made of its similarity to classic World War Two films, which I thought worked really well. But the aspect of the film that I found most thought-provoking was the story of Galen Erso. It’s the classic tale of an apparently good person reluctantly working in service to evil ends.
This reminded me of Mother Night, perhaps my favourite Kurt Vonnegut book (although, let’s face it, many of his books are interchangeable—you could put one down halfway through, and pick another one up, and just keep reading). Mother Night gives the backstory of Howard W. Campbell, who appears as a character in Slaughterhouse Five. In the introduction, Vonnegut states that it’s the one story of his with a moral:
We are what we pretend to be, so we must be careful about what we pretend to be.
If Galen Erso is pretending to work for the Empire, is there any difference to actually working for the Empire? In this case, there’s a get-out clause for this moral dilemma: by sabotaging the work (albeit very, very subtly) Galen’s soul appears to be absolved of sin. That’s the conclusion of the excellent post on the Sci-fi Policy blog, Rogue One: an ‘Engineering Ethics’ Story:
What Galen Erso does is not simply watch a system be built and then whistleblow; he actively shaped the design from its earliest stages considering its ultimate societal impacts. These early design decisions are proactive rather than reactive, which is part of the broader engineering ethics lesson of Rogue One.
I know I’m Godwinning myself with the WWII comparisons, but there are some obvious historical precedents for Erso’s dilemma. The New York Review of Books has an in-depth look at Werner Heisenberg and his “did he/didn’t he?” legacy with Germany’s stalled atom bomb project. One generous reading of his actions is that he kept the project going in order to keep scientists from being sent to the front, but made sure that the project was never ambitious enough to actually achieve destructive ends:
What the letters reveal are glimpses of Heisenberg’s inner life, like the depth of his relief after the meeting with Speer, reassured that things could safely tick along as they were; his deep unhappiness over his failure to explain to Bohr how the German scientists were trying to keep young physicists out of the army while still limiting uranium research work to a reactor, while not pursuing a fission bomb; his care in deciding who among friends and acquaintances could be trusted.
Speaking of Albert Speer, are his hands are clean or dirty? And in the case of either answer, is it because of moral judgement or sheer ignorance? The New Atlantis dives deep into this question in Roger Forsgren’s article The Architecture of Evil:
Speer indeed asserted that his real crime was ambition — that he did what almost any other architect would have done in his place. He also admitted some responsibility, noting, for example, that he had opposed the use of forced labor only when it seemed tactically unsound, and that “it added to my culpability that I had raised no humane and ethical considerations in these cases.” His contrition helped to distance himself from the crude and unrepentant Nazis standing trial with him, and this along with his contrasting personal charm permitted him to be known as the “good Nazi” in the Western press. While many other Nazi officials were hanged for their crimes, the court favorably viewed Speer’s initiative to prevent Hitler’s scorched-earth policy and sentenced him to twenty years’ imprisonment.
I wish that these kinds of questions only applied to the past, but they are all-too relevant today.
Software engineers in the United States are signing a pledge not to participate in the building of a Muslim registry:
We refuse to participate in the creation of databases of identifying information for the United States government to target individuals based on race, religion, or national origin.
That’s all well and good, but it might be that a dedicated registry won’t be necessary if those same engineers are happily contributing their talents to organisations whose business models are based on the ability to track and target people.
But now we’re into slippery slopes and glass houses. One person might draw the line at creating a Muslim registry. Someone else might draw the line at including any kind of invasive tracking script on a website. Someone else again might decide that the line is crossed by including Google Analytics. It’s moral relativism all the way down. But that doesn’t mean we shouldn’t draw lines. Of course it’s hard to live in an ideal state of ethical purity—from the clothes we wear to the food we eat to the electricity we use—but a muddy battleground is still capable of having a line drawn through it.
The question facing the fictional characters Galen Erso and Howard W. Campbell (and the historical figures of Werner Heisenberg and Albert Speer) is this: can I accomplish less evil by working within a morally repugnant system than being outside of it? I’m sure it’s the same question that talented designers ask themselves before taking a job at Facebook.
At one point in Rogue One, Galen Erso explicitly invokes the justification that they’d find someone else to do this work anyway. It sounds a lot like Tim Cook’s memo to Apple staff justifying his presence at a roundtable gathering that legitimised the election of a misogynist bigot to the highest office in the land. I’m sure that Tim Cook, Elon Musk, Jeff Bezos, and Sheryl Sandberg all think they are playing the part of Galen Erso but I wonder if they’ll soon find themselves indistinguishable from Orson Krennic.
Wednesday, December 21st, 2016
This article examines what I thought was the most interesting aspect of Rogue One—the ethical implications for technologists.
Don’t dismiss this essay just because it’s about a Hollywood blockbuster. Given the current political situation, this is deeply relevant.
Sunday, August 17th, 2014
Tuesday, December 3rd, 2013
A superb bit of sleuthing by James:
From London to the Mediterranean, to Malta and back again, over multiple countries and jurisdictions, through airspace and legal space. The contortions of G-WIRG’s flight path mirror the ethical labyrinth the British Government finds itself in when, against all better judgements, it insists on punishing individuals as an example to others, using every weasel justification in its well-funded legal war chest. Using a combination of dirty laws and private technologies to transform and transmit people from one jurisidiction, one legal condition and category, to another: this is the meaning of the verb “to render”.
Tuesday, May 8th, 2012
This is very, very good. It gets a little unhinged towards the end but Jonathan Harris’s initial comparisons of software with medicine are spot-on.
Tuesday, April 8th, 2008
Emergence, network theory, behavioural science ...these things have been occupying my mind a lot lately.
Saturday, December 1st, 2007
Leisa joins in on the password anti-pattern. As she says, this is a question of ethics. I've already made my position clear to my colleagues and clients. Have you?