Tags: process

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Wednesday, December 11th, 2019

The Technical Side of Design Systems by Brad Frost

Day two of An Event Apart San Francisco is finishing with a talk from Brad on design systems (so hot right now!):

You can have a killer style guide website, a great-looking Sketch library, and robust documentation, but if your design system isn’t actually powering real software products, all that effort is for naught. At the heart of a successful design system is a collection of sturdy, robust front-end components that powers other applications’ user interfaces. In this talk, Brad will cover all that’s involved in establishing a technical architecture for your design system. He’ll discuss front-end workshop environments, CSS architecture, implementing design tokens, popular libraries like React and Vue.js, deploying design systems, managing updates, and more. You’ll come away knowing how to establish a rock-solid technical foundation for your design system.

I will attempt to liveblog the Frostmeister…

“Design system” is an unfortunate name …like “athlete’s foot.” You say it to someone and they think they know what you mean, but nothing could be further from the truth.

As Mina said:

A design system is a set of rules enforced by culture, process and tooling that govern how your organization creates products.

A design system the story of how an organisation gets things done.

When Brad talks to companies, he asks “Have you got a design system?” They invariably say they do …and then point to a Sketch library. When the focus goes on the design side of the process, the production side can suffer. There’s a gap between the comp and the live site. The heart and soul of a design system is a code library of reusable UI components.

Brad’s going to talk through the life cycle of a project.

Sell

He begins with selling in a design system. That can start with an interface inventory. This surfaces visual differences. But even if you have, say, buttons that look the same, the underlying code might not be consistent. Each one of those buttons represents time and effort. A design system gives you a number of technical benefits:

  • Reduce technical debt—less frontend spaghetti code.
  • Faster production—less time coding common UI components and more time building real features.
  • Higher-quality production—bake in and enforce best practices.
  • Reduce QA efforts—centralise some QA tasks.
  • Potentially adopt new technologies faster—a design system can help make additional frameworks more managable.
  • Useful reference—an essential resource hub for development best practices.
  • Future-friendly foundation—modify, extend, and improve over time.

Once you’ve explained the benefits, it’s time to kick off.

Kick off

Brad asks “What’s yer tech stack?” There are often a lot of tech stacks. And you know what? Users don’t care. What they see is one brand. That’s the promise of a design system: a unified interface.

How do you make a design system deal with all the different tech stacks? You don’t (at least, not yet). Start with a high priority project. Use that as a pilot project for the design system. Dan talks about these projects as being like television pilots that could blossom into a full season.

Plan

Where to build the design system? The tech stack under the surface is often an order of magnitude greater than the UI code—think of node modules, for example. That’s why Brad advocates locking off that area and focusing on what he calls a frontend workshop environment. Think of the components as interactive comps. There are many tools for this frontend workshop environment: Pattern Lab, Storybook, Fractal, Basalt.

How are you going to code this? Brad gets frontend teams in a room together and they fight. Have you noticed that developers have opinions about things? Brad asks questions. What are your design principles? Do you use a CSS methodology? What tools do you use? Spaces or tabs? Then Brad gets them to create one component using the answers to those questions.

Guidelines are great but you need to enforce them. There are lots of tools to automate coding style.

Then there’s CSS architecture. Apparently we write our styles in React now. Do you really want to tie your CSS to one environment like that?

You know what’s really nice? A good ol’ sturdy cacheable CSS file. It can come in like a fairy applying all the right styles regardless of tech stack.

Design and build

Brad likes to break things down using his atomic design vocabulary. He echoes what Mina said earlier:

Embrace the snowflakes.

The idea of a design system is not to build 100% of your UI entirely from components in the code library. The majority, sure. But it’s unrealistic to expect everything to come from the design system.

When Brad puts pages together, he pulls in components from the code library but he also pulls in one-off snowflake components where needed.

The design system informs our product design. Our product design informs the design system.

—Jina

Brad has seen graveyards of design systems. But if you make a virtuous circle between the live code and the design system, the design system has a much better chance of not just surviving, but thriving.

So you go through those pilot projects, each one feeding more and more into the design system. Lather, rinse, repeat. The first one will be time consuming, but each subsequent project gets quicker and quicker as you start to get the return on investment. Velocity increases over time.

It’s like tools for a home improvement project. The first thing you do is look at your current toolkit. If you don’t have the tool you need, you invest in buying that new tool. Now that tool is part of your toolkit. Next time you need that tool, you don’t have to go out and buy one. Your toolkit grows over time.

The design system code must be intuitive for developers using it. This gets into the whole world of API design. It’s really important to get this right—naming things consistently and having predictable behaviour.

Mina talked about loose vs. strict design systems. Open vs. locked down. Make your components composable so they can adapt to future requirements.

You can bake best practices into your design system. You can make accessibility a requirement in the code.

Launch

What does it mean to “launch” a design system?

A design system isn’t a project with an end, it’s the origin story of a living and evolving product that’ll serve other products.

—Nathan Curtis

There’s a spectrum of integration—how integrated the design system is with the final output. The levels go from:

  1. Least integrated: static.
  2. Front-end reference code.
  3. Most integrated: consumable compents.

Chris Coyier in The Great Divide talked about how wide the spectrum of front-end development is. Brad, for example, is very much at the front of the front end. Consumable UI components can create a bridge between the back of the front end and the front of the front end.

Consumable UI components need to be bundled, packaged, and published.

Maintain

Now we’ve entered a new mental space. We’ve gone from “Let’s build a website” to “Let’s maintain a product which other products use as a dependency.” You need to start thinking about things like semantic versioning. A version number is a promise.

A 1.0.0 designation comes with commitment. Freewheeling days of unstable early foundations are behind you.

—Nathan Curtis

What do you do when a new tech stack comes along? How does your design system serve the new hotness. It gets worse: you get products that aren’t even web based—iOS, Android, etc.

That’s where design tokens come in. You can define your design language in a platform-agnostic way.

Summary

This is hard.

  • Your design system must live in the technologies your products use.
  • Look at your product roadmaps for design system pilot project opportunities.
  • Establish code conventions and use tooling and process to enforce them.
  • Build your design system and pilot project UI screens in a frontend workshop environment.
  • Bake best practices into reusable components & make them as rigid or flexible as you need them to be.
  • Use semantic versioning to manage ongoing design system product work.
  • Use design tokens to feed common design properties into different platforms.

You won’t do it all at once. That’s okay. Baby steps.

Monday, December 9th, 2019

Level of Effort | Brad Frost

Brad gets ranty …with good reason.

Wednesday, November 27th, 2019

Case Study: lynnandtonic.com 2019 refresh - lynnandtonic.com

Lynn gives a step-by-step walkthrough of the latest amazing redesign of her website. There’s so much joy and craft in here, with real attention to detail—I love it!

Thursday, November 7th, 2019

Tuesday, October 29th, 2019

Nicole Fenton | Words as Material

If we want design to communicate, we need to communicate in the design process.

I might get that framed.

Using the Platform | TimKadlec.com

Tim ponders the hard work that goes into adding standards to browsers, giving us a system with remarkable longevity.

So much care and planning has gone into creating the web platform, to ensure that even as new features are added, they’re added in a way that doesn’t break the web for anyone using an older device or browser. Can you say the same for any framework out there?

His parting advice is perfect:

Use the platform until you can’t, then augment what’s missing. And when you augment, do so with care because the responsibility of ensuring the security, accessibility, and performance that the platform tries to give you by default now falls entirely on you.

Sunday, October 27th, 2019

Tune Out USUCK FM and Free Yourself to Write – Chip on Your Shoulder

Freewriting—beating your inner critic by lowering your standards:

The trick is to type so fast that the clacking of the keys drowns out that voice.

Friday, October 25th, 2019

Why Are Accessible Websites so Hard to Build? | CSS-Tricks

I reckon a lot of websites have bad accessibility not because folks don’t care, but because they don’t know there’s an issue in the first place.

The headline is begging the question (I don’t think accessible websites are so hard to build), but I agree with Robin’s idea:

What if our text editors caught accessibility issues and showed them to us during development?

This is something that Hidde has been talking about recently too, looking at content management systems.

Wednesday, October 16th, 2019

Beyond automatic accessibility testing: 6 things I check on every website I build - Manuel Matuzović

Six steps that everyone can do to catch accessibility gotchas:

  1. Check image descriptions
  2. Disable all styles
  3. Validate HTML
  4. Check the document outline
  5. Grayscale mode
  6. Use the keyboard

Sunday, October 6th, 2019

How to be a more productive developer | Go Make Things

Like Michael Pollan’s food rules, but for JavaScript:

  1. Plan your scripts out on paper.
  2. Stop obsessing over tools.
  3. Focus on solving problems.
  4. Maintain a library of snippets that you can reuse.

Tuesday, September 10th, 2019

Simplicity (II)

When you ever had to fix just a few lines of CSS and it took two hours to get an ancient version of Gulp up and running, you know what I’m talking about.

I feel seen.

When everything works, it feels like magic. When something breaks, it’s hell.

I concur with Bastian’s advice:

I have a simple rule of thumb when it comes to programming:

less code === less potential issues

And this observation rings very true:

This dependency hell is also the reason why old projects are almost like sealed capsules. You can hardly let a project lie around for more than a year, because afterwards it’s probably broken.

Tuesday, August 27th, 2019

Making Research Count by Cyd Harrell

The brilliant Cyd Harrell is opening up day two of An Event Apart in Chicago. I’m going to attempt to liveblog her talk on making research count…

Research gets done …and then sits in a report, gathering dust.

Research matters. But how do we make it count? We need allies. Maybe we need more money. Perhaps we need more participation from people not on the product team.

If you’re doing real research on a schedule, sharing it on a regular basis, making people’s eyes light up …then you’ve won!

Research counts when it answers questions that people care about. But you probably don’t want to directly ask “Hey, what questions do you want answered?”

Research can explain oddities in analytics weird feedback from customers, unexpected uses of products, and strange hunches (not just your own).

Curious people with power are the most useful ones to influence. Not just hierarchical power. Engineers often have a lot of power. So ask, “Who is the most curious engineer, and how can I drag them out on a research session with me?”

At 18F, Cyd found that a lot of the nodes of power were in the mid level of the organisation who had been there a while—they know a lot of people up and down the chain. If you can get one of those people excited about research, they can spread it.

Open up your practice. Demystify it. Put as much effort into communicating as into practicing. Create opportunities for people to ask questions and learn.

You can think about communities of practice in the obvious way: people who do similar things to us, and other people who make design decisions. But really, everyone in the organisation is affected by design decisions.

Cyd likes to do office hours. People can come by and ask questions. You could open a Slack channel. You can run brown bag lunches to train people in basic user research techniques. In more conventional organisations, a newsletter is a surprisingly effective tool for sharing the latest findings from research. And use your walls to show work in progress.

Research counts when people can see it for themselves—not just when it’s reported from afar. Ask yourself: who in your organisation is disconnected from their user? It’s difficult for people to maintain their motivation in that position.

When someone has been in the field with you, the data doesn’t have to be explained.

Whoever’s curious. Whoever’s disconnected. Invite them along. Show them what you’re doing.

Think about the qualities of a good invitation (for a party, say). Make the rules clear. Make sure they want to come back. Design the experience of observing research. Make sure everyone has tools. Give everyone a responsibility. Be like Willy Wonka—he gave clear rules to the invitied guests. And sure, things didn’t go great when people broke the rules, but at the end, everyone still went home with the truckload of chocolate they were promised.

People who get to ask a question buy in to the results. Those people feel a sense of ownership for the research.

Research counts when methods fit the question. Think about what the right question is and how you might go about answering it.

You can mix your methods. Interviews. Diary studies. Card sorting. Shadowing. You can ground the user research in competitor analysis.

Back in 2008, Cyd was contacted by a company who wanted to know: how do people really use phones in their cars? Cyd’s team would ride along with people, interviewing them, observing them, taking pictures and video.

Later at the federal government, Cyd was asked: what are the best practices for government digital transformation? How to answer that? It’s so broad! Interviews? Who knows what?

They refined the question: what makes modern digital practices stick within a government entity? They looked at what worked when companies were going online, so see if there was anything that government could learn from. Then they created a set of really focused interview questions. What does digital transformation mean? How do you know when you’re done? What are the biggest obstacles to this work? How do you make changes last?

They used atechnique called cluster recruiting to figure out who else to talk to (by asking participants who else they should be talking to).

There is no one research method that will always work for you. Cutting the right corners at the right time lets you be fast and cheap. Cyd’s bare-bones research kit costs about $20: a notebook, a pen, a consent form, and the price of a cup of coffee. She also created a quick score sheet for when she’s not in a position to have research transcribed.

Always label your assumptions before beginning your research. Maybe you’re assuming that something is a frustrating experience that needs fixing, but it might emerge that it doesn’t need fixing—great! You’ve just saved a whole lotta money.

Research counts when researchers tell the story well. Synthesis works best as a conversational practice. It’s hard to do by yourself. You start telling stories when you come back from the field (sometimes it starts when you’re still out in the field, talking about the most interesting observations).

Miller’s Law is a great conceptual framework:

To understand what another person is saying, you must assume that it is true and try to imagine what it could be true of.

You’re probably familiar with the “five whys”. What about the “five ways”? If people talk about something five different ways, it’s virtually certain that one of them will be an apt metaphor. So ask “Can you say that in a different way?” five time.

Spend as much time on communicating outcomes as you did on executing the work.

After research, play back how many people you spoke to, the most valuable insight you gained, the themes that are emerging. Describe the question you wanted to answer, what answers you got, and what you’re going to do next. If you’re in an organisation that values memos, write a memo. Or you could make a video. Or you could write directly into backlog tickets. And don’t forget the wall work! GDS have wonderfully full walls in their research department.

In the end, the best tool for research is an illuminating story.

Cyd was doing research at the Bakersfield courthouse. The hypothesis was that a lot of people weren’t engaging with technology in the court system. She approached a man named Manuel who was positively quaking. He was going through a custody battle. He said, “I don’t know technology but it doesn’t scare me. I’m shaking because this paperwork just gets to me—it’s terrifying.” He said who would gladly pay for someone to help him with the paperwork. Cyd wrote a report on this story. Months later, they heard people in the organisation asking questions like “How would this help Manuel?”

Sometimes you do have to fight (nicely).

People will push back on the time spent on research—they’ll say it doesn’t fit the sprint plan. You can have a three day research plan. Day 1: write scripts. Day 2: go to the users and talk to them. Day 3: play it back. People on a project spend more time than that in Slack.

People will say you can’t talk to the customers. In that situation, you could talk to people who are in the same sector as your company’s customers.

People will question the return on investment for research. Do it cheaply and show the very low costs. Then people stop talking about the money and start talking about the results.

People will claim that qualitative user research is not statistically significant. That’s true. But research is something else. It answers different question.

People will question whether a senior person needs to be involved. It is not fair to ask the intern to do all the work involved in research.

People will say you can’t always do research. But Cyd firmly believes that there’s always room for some research.

  • Make allies in customer research.
  • Find the most curious engineer on the team, go to lunch with them, and feed them the most interesting research insights.
  • Record a pain point and a send a video to executives.
  • If there’s really no budget, maybe you can get away with not paying incentives, but perhaps you can provide some other swag instead.

One of the best things you can do is be there, non-judgementally, making friends. It takes time, but it works. Research is like a dandelion in flight. Once it’s out and about, taking root, the more that research counts.

Friday, August 23rd, 2019

Intentional and Emergent Design Systems | Jordan Moore

This is a really interesting distinction:

An intentional design system. The flavour and framework may vary, but the approach generally consists of: design system first → design/build solutions.

An emergent design system. This approach is much closer to the user needs end of the scale by beginning with creative solutions before deriving patterns and systems (i.e the system emerges from real, coded scenarios).

It’s certainly true that intentional design systems will invariably bake in a number of (unproven?) assumptions.

Thursday, August 1st, 2019

The web without the web - DEV Community 👩‍💻👨‍💻

I love React. I love how server side rendering React apps is trivial because it all compiles down to vanilla HTML rather than web components, effectively turning it into a kickass template engine that can come alive. I love the way you can very effectively still do progressive enhancement by using completely semantic markup and then letting hydration do more to it.

I also hate React. I hate React because these behaviours are not defaults. React is not gonna warn you if you make a form using divs and unlabelled textboxes and send the whole thing to a server. I hate React because CSS-in-JS approaches by default encourage you to write completely self contained one off components rather than trying to build a website UI up as a whole. I hate the way server side rendering and progressive enhancement are not defaults, but rather things you have to go out of your way to do.

An absolutely brilliant post by Laura on how the priorites baked into JavaScript tools like React are really out of whack. They’ll make sure your behind-the-scenes code is super clean, but not give a rat’s ass for the quality of the output that users have to interact with.

And if you want to adjust the front-end code, you’ve got to set up all this tooling just to change a div to a button. That’s quite a barrier to entry.

In elevating frontend to the land of Serious Code we have not just made things incredibly over-engineered but we have also set fire to all the ladders that we used to get up here in the first place.

AMEN!

I love React because it lets me do my best work faster and more easily. I hate React because the culture around it more than the library itself actively prevents other people from doing their best work.

Ooops, I guess we’re full-stack developers now.

Chris broke both his arms just to avoid speaking at the JAMstack conference in London. Seems a bit extreme to me.

Anyway, to make up for not being there, he made a website of his talk. It’s good stuff, tackling the split.

It’s cool to see the tech around our job evolve to the point that we can reach our arms around the whole thing. It’s worthy of some concern when we feel like complication of web technology feels like it’s raising the barrier to entry

Thursday, July 25th, 2019

Approachable Tooling | TimKadlec.com

It’s fantastic that our web plumbing has gotten more powerful—tooling today is capable of so much. But all too often, that power comes with increased complexity that negatively impacts developer efficiency. Sometimes that’s unavoidable. The simplest approach doesn’t always win. But that should be the goal—to make things as simple as possible while still accomplishing what needs to be done. Like excellent plumbing, these systems should be as mostly invisible—chugging along, doing what we need them to do without getting in our way.

Design tools are holding us back

My main concern about this new generation of tools is that they require a specific toolchain in order to function. “If you just use this version of React and just use this styling library and configure things in exactly this way, your designers can play around with coded components.” It worries me that teams would end up choosing (and subsequently holding onto) specific tools not because they’re the best choices for our users but because the designers’ and developers’ workflow depends on a specific toolchain to work properly.

Wednesday, July 24th, 2019

Jon Aizlewood · Agile and design — How to avoid Frankensteining your product

Jon’s ranting about Agile here, but it could equally apply to design systems:

Agile and design is like looking at a picture through a keyhole. By slicing big things into smaller things, designers must work incrementally. Its this incrementalism that can lead to what I call the ‘Frankensteining’ of a digital product or service.

Tuesday, July 23rd, 2019

Pseudo Code | CSS-Tricks

I find myself doing pseudo code before I write real code, sure, but I also leave it in place sometimes in code comments.

Same!

Saturday, July 6th, 2019

Chaos Design: Before the robots take our jobs, can we please get them to help us do some good work?

This is a great piece! It starts with a look back at some of the great minds of the nineteenth century: Herschel, Darwin, Babbage and Lovelace. Then it brings us, via JCR Licklider, to the present state of the web before looking ahead to what the future might bring.

So what will the life of an interface designer be like in the year 2120? or 2121 even? A nice round 300 years after Babbage first had the idea of calculations being executed by steam.

I think there are some missteps along the way (I certainly don’t think that inline styles—AKA CSS in JS—are necessarily a move forwards) but I love the idea of applying chaos engineering to web design:

Think of every characteristic of an interface you depend on to not ‘fail’ for your design to ‘work.’ Now imagine if these services were randomly ‘failing’ constantly during your design process. How might we design differently? How would our workflows and priorities change?