Tags: surveys

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Thursday, October 13th, 2022

The Customer Onboarding Handbook [PDF]

A free PDF with five articles:

  • The Brand Experience Gap by Emma Parnell
  • Ongoing Onboarding: Taking Customers from First Use to Product Mastery by Chris How
  • Just Add ICE: 3 Ways to Make Your Customer Experience More Meaningful by Candi Williams
  • Effectively Researching and Using Customer Journey Maps by Lauren Isaacson
  • Using and Abusing Surveys in Customer Onboarding by Caroline Jarrett

Three of those authors spoke at this year’s UX London!

Monday, January 18th, 2021

React Bias

Dev perception.

The juxtaposition of The HTTP Archive’s analysis and The State of JS 2020 Survey results suggest that a disproportionately small—yet exceedingly vocal minority—of white male developers advocate strongly for React, and by extension, a development experience that favors thick client/thin server architectures which are given to poor performance in adverse conditions. Such conditions are less likely to be experienced by white male developers themselves, therefore reaffirming and reflecting their own biases in their work.