Tags: users

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Tuesday, October 23rd, 2018

UX past, present, and future | Clearleft

This long zoom by Andy is right up my alley—a history of UX design that begins in 1880. It’s not often that you get to read something that includes Don Norman, Doug Engelbart, Lilian Gilbreth, and Vladimir Lenin. So good!

Sunday, August 12th, 2018

Let’s serve everyone good-looking content

A terrific piece by Hidde, about CSS grid, but also about a much bigger question:

I don’t think we owe it to any users to make it all exactly the same. Therefore we can get away with keeping fallbacks very simple. My hypothesis: users don’t mind, they’ve come for the content.

If users don’t mind, that leaves us with team members, bosses and clients. In my ideal world we should convince each other, and with that I mean visual designers, product owners, brand people, developers, that it is ok for our lay-out not to look the same everywhere. Because serving good-looking content everywhere is more important than same grids everywhere.

Wednesday, July 18th, 2018

Thinking in Triplicate – Mule Design Studio – Medium

Erika has written a great guest post on Ev’s blog. It covers the meaning, the impact, and the responsibility of design …and how we’ve been chasing the wrong measurements of success.

We design for the experience of a single user at a time and expect that the collective experience, and the collective impact, will take care of itself.

Wednesday, June 27th, 2018

Should computers serve humans, or should humans serve computers? | Read the Tea Leaves

Between the utopian and dystopian, which vision of the future seems more likely to you? Which vision seems more true to how we currently live with technology, in the form of our smartphones and social media apps?

Tuesday, June 26th, 2018

Pixels vs. Ems: Users DO Change Font Size – Evan Minto – Medium

I have to admit, I didn’t realise that text reszing behaved differently for user preferences compared to page zoom. For that reason alone, I’m going to avoid setting font sizes in pixels.

If 2 to 3% (or more!) of your users are relying on a custom font size, you should know that so you can either support that user preference or make a conscious decision to not support it. Doing anything less is frankly irresponsible, especially considering that users with larger font sizes may be using those sizes to compensate for visual disabilities.

Monday, June 18th, 2018

Developer happiness considered harmful (sometimes)

Thoughts on my favourite design principle (because I’m that much of a design principles nerd that I have a favourite).

Developer happiness is only a benefit if it first does no harm to others. Even better if it genuinely amplifies benefits to those further up chain of priorities.

Saturday, February 10th, 2018

Make me think! – Prototypr

Maybe being able to speak a foreign language is more fun than using a translation software.

Whenever we are about to substitute a laborious activity such as learning a language, cooking a meal, or tending to plants with a — deceptively — simple solution, we might always ask ourselves: Should the technology grow — or the person using it?

See, this is what I’m talking about—seamlessness is not, in my opinion, a desirable goal for its own sake. Every augmentation is also an amputation.

Some questions for us to ask ourselves as we design and build:

  • Empowerment: Who’s having the fun?
  • Resilience: Does it make us more vulnerable?
  • Empathy: What is the impact of simplification on others?

Wednesday, February 7th, 2018

Subverted Design

It’s ironic, isn’t it? Design is more important and respected than ever, which means we have more agency to affect change. But at the same time, our priorities have been subverted, pushed towards corporate benefit over human benefit. It’s hard to reconcile those things.

Saturday, January 20th, 2018

Needs must

I got a follow-up comment to my follow-up post about the follow-up comment I got on my original post about Google Analytics. Keep up.

I made the point that, from a front-end performance perspective, server logs have no impact whereas a JavaScript-based analytics solution must have some impact on the end user. Paul Anthony says:

Google won the analytics war because dropping one line of JS in the footer and handing a tried and tested interface to customers is an obvious no brainer in comparison to setting up an open source option that needs a cron job to parse the files, a database to store the results and doesn’t provide mobile interface.

Good point. Dropping one snippet of JavaScript into your front-end codebase is certainly an easier solution …easier for you, that is. The cost is passed on to your users. This is a classic example of where user needs and developer needs are in opposition. I’ve said it before and I’ll say it again:

Given the choice between making something my problem, and making something the user’s problem, I’ll choose to make it my problem every time.

It’s true that this often means doing more work. That’s why it’s called work. This is literally what our jobs are supposed to entail: we put in the work to make life easier for users. We’re supposed to be saving them time, not passing it along.

The example of Google Analytics is pretty extreme, I’ll grant you. The cost to the user of adding that snippet of JavaScript—if you’ve configured things reasonably well—is pretty small (again, just from a performance perspective; there’s still the cost of allowing Google to track them across domains), and the cost to you of setting up a comparable analytics system based on server logs can indeed be disproportionately high. But this tension between user needs and developer needs is something I see play out again and again.

I’ve often thought the HTML design principle called the priority of constituencies could be adopted by web developers:

In case of conflict, consider users over authors over implementors over specifiers over theoretical purity. In other words costs or difficulties to the user should be given more weight than costs to authors.

In Resilient Web Design, I documented the three-step approach I take when I’m building anything on the web:

  1. Identify core functionality.
  2. Make that functionality available using the simplest possible technology.
  3. Enhance!

Now I’m wondering if I should’ve clarified that second step further. When I talk about choosing “the simplest possible technology”, what I mean is “the simplest possible technology for the user”, not “the simplest possible technology for the developer.”

For example, suppose I were going to build a news website. The core functionality is fairly easy to identify: providing the news. Next comes the step where I choose the simplest possible technology. Now, if I were a developer who had plenty of experience building JavaScript-driven single page apps, I might conclude that the simplest route for me would be to render the news via JavaScript. But that would be a fragile starting point if I’m trying to reach as many people as possible (I might well end up building a swishy JavaScript-driven single page app in step three, but step two should almost certainly be good ol’ HTML).

Time and time again, I see decisions that favour developer convenience over user needs. Don’t get me wrong—as a developer, I absolutely want developer convenience …but not at the expense of user needs.

I know that “empathy” is an over-used word in the world of user experience and design, but with good reason. I think we should try to remind ourselves of why we make our architectural decisions by invoking who those decisions benefit. For example, “This tech stack is best option for our team”, or “This solution is the best for the widest range of users.” Then, given the choice, favour user needs in the decision-making process.

There will always be situations where, given time and budget constraints, we end up choosing solutions that are easier for us, but not the best for our users. And that’s okay, as long as we acknowledge that compromise and strive to do better next time.

But when the best solutions for us as developers become enshrined as the best possible solutions, then we are failing the people we serve.

That doesn’t mean we must become hairshirt-wearing martyrs; developer convenience is important …but not as important as user needs. Start with user needs.

Sunday, January 14th, 2018

A techie’s rough guide to GDPR — Cennydd Bowles

In this excerpt from his forthcoming book, Cennydd gives an overview of what GDPR will bring to the web. This legislation is like a charter of user’s rights, and things don’t look good for the surveillance kings of online advertising:

The black box will be forced open, and people will find it’s full of snakes.

Friday, November 25th, 2016

Turing Complete User

A superb 2012 essay by Olia Lialin. J.C.R. Licklider, Vannevar Bush, Ted Nelson, Douglas Engelbart, Don Norman, Lawrence Lessig, Jonathan Zittrain, Douglas Rushkoff and Cory Doctorow all make an appearance.

There’s a lot to think about here. I’m particular struck by the idea that calling people “users” isn’t necessarily the dehumanising Lakoffian language we think it is; users have power and control. If we stop treating people like users, we may end up infantilising and disempowering them.

But when you read it in a broader context, the denial of the word “user” in favor of “people” becomes dangerous. Being a User is the last reminder that there is, whether visible or not, a computer, a programmed system you use.

Thursday, October 6th, 2016

Down with the tool fetish - QuirksBlog

PPK responds in his typically strident way to posts by Tim and Bastian. I don’t agree with everything here, but I very much agree with this:

It’s not about what works for you. It’s about what works for your users.

If a very complicated set-up with seven brand-new libraries and frameworks and a bunch of other tools satisfies you completely as a web developer but slows your sites down to a crawl for your users, you’re doing it wrong.

If serving your users’ needs requires you to use other tools than the ones you’d really like to use, you should set your personal preferences aside, even though it may make you feel less good. You have a job to do.

But it’s worth remembering this caveat too.

Tuesday, June 30th, 2015

Why availability matters

A superb illustration of why playing the numbers game and dismissing even a small percentage of your potential audience could be disastrous.

It’s not 1% of people who always can’t see your site and 99% of people who always can. It’s 1% of visits. Almost all the people who don’t get your site correctly actually should have been able to. They don’t have JavaScript turned off. They’re not browsing on a WAP phone over a 2g connection from a shanty town. They’re you, in a cellar bar or a hotel room or waiting for the phone network to wake back up.

Monday, May 18th, 2015

100 words 057

It’s UX London week. That’s always a crazy busy time at Clearleft. But it’s also an opportunity. We have this sneaky tactic of kidnapping a speaker from UX London and making them give a workshop just for us. We did it a few years ago with Dave Grey and we got a fantastic few days of sketching out of it.

This time we grabbed Jeff Patton. He spent this afternoon locked in the auditorium at 68 Middle Street teaching us all about user story mapping. ‘Twas most enlightening and really helped validate some of the stuff we’ve been doing lately.

Friday, November 7th, 2014

Happy 1000th, Bridgy

The magnificent Brid.gy has 1000 accounts. Mazel tov!

This is probably single most important piece of software I’ve used this year: it has allowed me to turbo-charge my site, and feel truly independent. Thank you, Ryan (and Kyle), sincerely.

Thursday, March 28th, 2013

Our Incredible Journey

A collection of those appalling doublespeek announcements that sites and services give when they get acquired. You know the ones: they begin with “We’re excited to announce…” and end with people’s data being flushed down the toilet.

Tuesday, February 16th, 2010

Usability Testing: You are not your user. No matter how good you think you are.

A lesson from Google Buzz: a large sampling isn't always a representative sampling.

Thursday, July 16th, 2009

Make them Care! - a book by Joshua Porter

Josh is writing another book. Part copywriting manifesto, part psychology handbook, part design manual.

Wednesday, November 26th, 2008

Helvetireader

Jon's helvetican theme for Google Reader.

Tuesday, July 22nd, 2008

disambiguity - » The general public myth (or, the whole world is not your user)

So, so true ...if you design for everyone, you design for no-one.