A gallery of empty UIs. It reminds me of those galleries of clever 404 pages. Next step: a gallery of witty offline pages.
Sunday, November 19th, 2017
Friday, November 17th, 2017
I’ve been to four conferences in two weeks. I wasn’t speaking at any of them so I was able to relax and enjoy the talks.
One week later, I was in the Duke of York’s cinema for FFConf along with all the other Clearleft frontend devs—it’s always a thought-provoking day out.
Wednesday, November 8th, 2017
A profile of Clearleft from the nice people at InVision.
Although there is this:
Monday, November 6th, 2017
Installing Progressive Web Apps
It used to literally say “add to home screen.”
Now it simply says “add.”
I vaguely remember there being some talk of changing the labelling, but I could’ve sworn it was going to change to “install”. I’ve got to be honest, just having the word “add” doesn’t seem to provide much context. Based on the quick’n’dirty usability testing I did with some co-workers, it just made things confusing. “Add what?” “What am I adding?”
Additionally, the prompt appeared immediately on the first visit to the site. I thought there was supposed to be an added “engagement” metric in order for the prompt to appear; that the user needs to visit the site more than once.
You’d think I’d be happy that users will be presented with the home-screen prompt immediately, but based on the behaviour I saw, I’m not sure it’s a good thing. Here’s what I observed:
- The user types the URL
archive.dconstruct.orginto the address bar.
- The site loads.
- The home-screen prompt slides up from the bottom of the screen.
- The user immediately moves to dismiss the prompt (cue me interjecting “Don’t close that!”).
This behaviour is entirely unsurprising for three reasons:
- We web designers and web developers have trained users to dismiss overlays and pop-ups if they actually want to get to the content. Nobody’s going to bother to actually read the prompt if there’s a 99% chance it’s going to say “Sign up to our newsletter!” or “Take our survey!”.
- Because the prompt now appears on the first visit, no trust has been established between the user and the site. If the prompt only appeared on later visits (or later navigations during the first visit) perhaps it would stand a greater chance of survival.
It’s still possible to add a Progressive Web App to the home screen, but the option to do that is hidden behind the mysterious three-dots-vertically-stacked icon (I propose we call this the shish kebab icon to distinguish it from the equally impenetrable hamburger icon).
I was chatting with Andreas from Mozilla at the View Source conference last week, and he was filling me in on how Firefox on Android does the add-to-homescreen flow. Instead of a one-time prompt, they’ve added a persistent icon above the “line of death” (the icon is a combination of a house and a plus symbol).
When a Firefox 58 user arrives on a website that is served over HTTPS and has a valid manifest, a subtle badge will appear in the address bar: when tapped, an “Add to Home screen” confirmation dialog will slide in, through which the web app can be added to the Android home screen.
This kind of badging also has issues (without the explicit text “add to home screen”, the user doesn’t know what the icon does), but I think a more persistently visible option like this works better than the a one-time prompt.
Firefox is following the lead of the badging approach pioneered by the Samsung Internet browser. It provides a plus symbol that, when pressed, reveals the options to add to home screen or simply bookmark.
I don’t think Chrome for Android has any plans for this kind of badging, but they are working on letting the site authors provide their own prompts. I’m not sure this is such a good idea, given our history of abusing pop-ups and overlays.
Sadly, I feel that any solution that relies on an unrequested overlay is doomed. That’s on us. The way we’ve turned browsing the web—especially on mobile—into a frustrating chore of dismissing unwanted overlays is a classic tragedy of the commons. We blew it. Users don’t trust unrequested overlays, and I can’t blame them.
For what it’s worth, my opinion is that ambient badging is a better user experience than one-time prompts. That opinion is informed by a meagre amount of testing though. I’d love to hear from anyone who’s been doing more detailed usability testing of both approaches. I assume that Google, Mozilla, and Samsung are doing this kind of testing, and it would be really great to see the data from that (hint, hint).
But it might well be that ambient badging is just too subtle to even be noticed by the user.
On one end of the scale you’ve got the intrusiveness of an add-to-home-screen prompt, but on the other end of the scale you’ve got the discoverability problem of a subtle badge icon. I wonder if there might be a compromise solution—maybe a badge icon that pulses or glows on the first or second visit?
Of course that would also need to be thoroughly tested.
Thursday, October 19th, 2017
Great advice for writing usable
alt attributes. This gem seems obvious in hindsight but I hadn’t considered it before:
End the alt-text with a period. This will make screen readers pause a bit after the last word in the alt-text, which creates a more pleasant reading experience for the user.
Monday, October 2nd, 2017
Here’s the flow that eBay use for the font-loading. They’ve decided that on the very first page view, seeing a system font is an acceptable trade-off. I think that makes sense for their situation.
Interestingly, they set a flag for subsequent visits using
localStorage rather than a cookie. I wonder why that is? For me, the ability to read cookies on the server as well as the client make them quite handy for situations like this.
Monday, September 11th, 2017
From Designing Products with Sound by Amber Case and Aaron Day:
Sound eases cognitive burdens.
Sound is also a powerful brand differentiator.
Sound is emotional.
Finally, sound impacts productivity.
Not every product needs sound design.
Friday, September 8th, 2017
This article about a specific security flaw in voice-activated assistants raises a bigger issue:
User-friendliness is increasingly at odds with security.
This is something I’ve been thinking about for a while. “Don’t make me think” is a great mantra for user experience, but a terrible mantra for security.
Our web browsers easily and invisibly collect cookies, allowing marketers to follow us across the web. Our phones back up our photos and contacts to the cloud, tempting any focused hacker with a complete repository of our private lives. It’s as if every tacit deal we’ve made with easy-to-use technology has come with a hidden cost: our own personal vulnerability. This new voice command exploit is just the latest in a growing list of security holes caused by design, but it is, perhaps, the best example of Silicon Valley’s widespread disregard for security in the face of the new and shiny.
Wednesday, September 6th, 2017
An interesting idea from Ruth—using subtle sounds to augment inline form validation.
There aren’t any extremely established best practices for this stuff. The best we can do is make tasteful choices and do user research. Which is to say, the examples in this post are ideas, not gospel.
Wednesday, July 26th, 2017
I was listening to some items in my Huffduffer feed when I noticed a little bit of synchronicity.
First of all, I was listening to Tom talking about Thington, and he mentioned seamful design—the idea that “seamlessness” is not necessarily a desirable quality. I think that’s certainly true in the world of connected devices.
Then I listened to Jeff interviewing Matt about hardware startups. They didn’t mention seamful design specifically (it was more all cricket and cables), but again, I think it’s a topic that’s lurking behind any discussion of the internet of things.
I’ve written about seams before. I really feel there’s value—and empowerment—in exposing the points of connection in a system. When designers attempt to airbrush those seams away, I worry that they are moving from “Don’t make me think” to “Don’t allow me to think”.
In many ways, aiming for seamlessness in design feels like the easy way out. It’s a surface-level approach that literally glosses over any deeper problems. I think it might be driven my an underlying assumption that seams are, by definition, ugly. Certainly there are plenty of daily experiences where the seams are noticeable and frustrating. But I don’t think it needs to be this way. The real design challenge is to make those seams beautiful.
Sunday, July 23rd, 2017
James gives—if you’ll pardon the pun— hands-on advice on making sites that consider motor impairment:
- Don’t assume keyboard access is all you need
- Auto complete/Autofill
- Show me my password
- Allow for fine motor control issues
- Don’t autoplay videos
- Avoid hover-only controls
- Infinite scrolling considerations
- Be mindful of touch
- Avoid small hit targets
- Provide alternate controls for touch gestures
Far from being a niche concern, visitors with some form of motor impairment likely make up a significant percentage of your users. I would encourage you to test your website or application with your less dominant hand. Is it still easy to use?
Saturday, July 22nd, 2017
The videos from UX London 2017 are available for your viewing pleasure.
Thursday, July 20th, 2017
Wednesday, July 19th, 2017
In which I have a conversation with a polar bear.
Very well-mannered species …I’ll miss them when they’re gone.
Tuesday, July 18th, 2017
Alex Kearney looks back on two years of owning her own data.
With a fully functional site up and running, I focused on my own needs and developed features to support how I wanted to use my site. In hind-sight, that’s probably the most indie thing I could’ve done, and how I should’ve started my indieweb adventure.
This really resonates with me.
One of the motivating features for joining the indieweb was the ability to keep and curate the content I create over time.
Here’s to two more years.
Monday, July 17th, 2017
I really like this “evil” design exercise that Jared has documented on Ev’s blog.
I broke them up into small groups of three, spreading each role across separate groups. I then asked each person to grab a sheet of paper and make their own list of ways they imagined the product’s user experience could be made worse.
Friday, July 14th, 2017
This looks like a sensible way to detect if the user is offline, and provide appropriate feedback, like making certain links or forms inactive.
Thursday, July 13th, 2017
So many folks spend time on their CSS and their UX/UI but still come up with URLs that are at best, comically long, and at worst, user hostile.
Tuesday, July 11th, 2017
Vitaly’s been bitten with date-picker fever. Here’s his deep, deep, deep dive into one interface element.